I have an unlocked Treo 750 and am running ATT's version of WM6. Has anyone tried any of the other available ROMs and are there any advantages of one over the other. My phone is connected to a corporate email server running Windows Server 2007. There are periodic glitches, which require the phone to be soft reset,but all in all it works ok. One thing I have noticed is that when I update an existing entry on my Outlook calendar that information is not pushed to my phone. For instance if I receive a pop up for an impending appointment or task and choose to snooze it in Outlook it does not update my phone entry. The original entry remains the same. Does anyone have any other experiences with server based email which they would like to share.
One other item I have noted is that there is no way to schedule interactions between my phone and the server. Once the active sync client is set up on the phone you are connected 100% of the time which tends to eat up the battery. Any thoughts?
Open up Activesync on your device and go to menu/schedule and set your schedule there by using the dropdowns. My device is set to peak times of 7am to 11pm. I "As Items Arrive" for peak times, and manually for off-peak times. Between 11pm and 7am my device does not even connect to the net unless I trigger an event, like opening a web page.
I used to worry about battery life on my Treo 750 all the time until I got one of the Seidio 1600mAh extended batteries. This little gem gives me 33% more runtime (yes, it actually does in my measurements, and sometimes more) and fits in the same space as the wimpy 1200mAh battery Palm decided to provide us (no oversize cover needed!). I highly recommend you get one of these. Here is the link to the page:
http://www.seidioonline.com/index.asp?PageAction=VIEWPROD&ProdID=773
Active Sync
Thanks for the response.
Our devices are configured so that email is pushed directly to the phone from our exchange server therefore the activesync client is not used on the local PCs. I went into the activesync client on my Treo and found where scheduling can be set for peak and non peak times. This way I can set the interval to up to 4 hours or to manual. It also allows you to set adjust what you consider to be peak and non peak times. Guess that I just did not look hard enough. That will do until I can get one of the extended batteries.
Thanks for you input. It definitely led me in the right direction.
Related
Sorry for starting a new thread on this issue but I have verified that the issue of the phone not suspending after x min of inactivity ( Power settings ) is cause by ActiveSync and specifically Direct Push.
If ActiveSync is disabled or the sync schedule is set to manual or every x min, the device goes into standby mode normally as configured by the Power Settings. If set to "As items arrive", the device stays on indefinitely.
Any ideas on how to resolve this would be greatly appreciated.
Again, apologies for bumping this topic.
Noticed something different with ActiveSync when DirectPush is used ( "As Items Arrive" sync frequency ), unlike my previous phone, ( Touch ) ActiveSync show "Connected" to Exchange all the time rather than the last time it sync'ed with Exchange.
Could this be the cause ?
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
PerfAlbion said:
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
Click to expand...
Click to collapse
Thanks for the reply,
According to the Task Manager nothing is running but Activesync. If I kill AS, the phone goes into standby properly. If I turn it back on I see AS running and it stays on all the time after that with nothing but AS running.
Has there been a ROM update since the Kaiser launch ?
My version is: 1.56.405.5
ROM date: 8/28/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
PerfAlbion said:
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
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Click to collapse
Other that what comes with the phone, I have installed Skype, TomTom, Google Maps and PHM RegEdit. None of these are running however (that I can see )
What can I use to see all the running tasks ?
Thanks
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
PerfAlbion said:
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
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Click to collapse
Hey thanks for taking the time to help me out with this issue.
To make sure Skype is not the problem I uninstalled it and restarted the phone. As usual with AS running ( and more specifically with sync settings set at "As Items Arrive" ) the phone does not suspend. If I kill AS or set sync options to x min or manual it suspends properly.
Any other ideas ?
Many thanks again.
'fraid not. You might try deleting the partnership with Exchange and recreating it to see if that clears things up. AS can be very, very odd sometimes, so that might help.
Final post on the subject everyone,
I took the plunge and did a hard reset. Setup ActiveSync with DirectPush ONLY and let the phone sit. It did not go into standby. I killed AS and after 2 min the screen went off. I turned it back on and it stayed on. I switched to AS, changed to sync manually and after 2 min it went into standby. Setting sync to "As items arrive" again and the phone stayed on.
So, from a hard reset I can confirm that AS and DirectPush is the problem.
Thanks eveyone for your suggestions. Perhaps configuration or settings on the Exchange Server side is the problem.
Hi Folks, I read a lot of threads regarding the power consumption of the Kaiser and I can agree to most of them. But I couldn't really figure out, what is the best setting to
a) Keep push mail always on and
b) Save as much energy as possible
So, therefore I started this thread and I am looking forward to your advice. One think I found out, whith push mail always on and even only using GPRS the battery is off in one day, I think that should not be the case. I use a Treo 750V and even with 3G and push mail always on the battery last for at least two days.
It is possible to increase the interval of the data pulse artificially but it would probably intefere with the as items arrive function.
The way it works is that the device sends the server a data pulse at a preset interval. This interval is set by network conditions and if the device cannot see the server and vice versa due to changing signal/IP address etc, then the interval comes down.
The main data usage and thus battery usage is when either the server has something new for the device or when the user changes something on the device as both prompt a sync. So if you or your office change your calendar a lot/you receive lots of emails etc, then your device is syncing a lot.
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Graf Zeppelin said:
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Click to expand...
Click to collapse
did u try some system tool to see what processes are the kaiser runing? Try to see the running processes before and after the sync, maybe the sync starts some process that is causing your problems.
I have just read a post in the Topaz (TD2) accessories forum asking after a dual SIM adapter. I too have carried multiple phone for years and one of my thoughts about getting this device was that I may be able to carry just one device with me.
Adding a second SIM is only one of my issues (and I guess I would need to unloack the phone), I also would like to be able to connect to 2 Exchange servers - Home and Work. Unfortunately, I don't think this can be done.
Maybe I was nieve when I got the TD2, but I at least wanted to be able to view both information from my Home and work on the single device. I run SBS 2003 with Exchange 2003 at home and we also use Exchange in work, but you can only connect to a single Exchange server.
It would be nice to have multiple profiles - one for work, one for home, each with their own settings, contacts, email etc etc.
This profiles ideally should run concurrently, so that you can flick backwards and forwards with no issue, and if someone tries to communicate with you when in the other profile, the phone will switch automatically. The phone should also switch profiles if it detects a change in presence - i.e. it connects to a work Wi-Fi or Home Wi-Fi.
I have no idea if this is possible, but the whole idea of one device for all I still think is years away based on my understanding of the device after just a few days use. This is a shame as the single device is not a "new" idea.
Can anyone suggest any possibilities? I have only just started looking at these types of device - my last PDA was a Palm 5 about 7/8 years ago! I am interested in at least expanding the device with applications.
But in fairness not many people run exchange at home! Why not access one of the exchange accounts via IMAP or POP?
However, lots of people wish to connect to more than one Exchange server that are not trusted just in a work enviroment. I know of several people with multiple jobs that would require just this ability. It's amazing how many people out there do want such a facility.
I believe IMAP will only sync email, not contact info, tasks calendar etc. Even then, IMAP only really works properly in Exchange 2007.
Still, I don't want my home contacts or calendar details on my work account, and vice versa. This is the crux of my enquiry. A single device that is "mine" and can be used in a personal/work or multiple workplace environment, without encroaching on either.
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
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Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall