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Kaiser keeps switching from 3G to Edge

A friend of mine just purchased the Kaiser to be used on the at&t network. He lives in a 3G area in the USA and for some reason, his phone will not hold the 3G connection. It wants to switch to Edge. Is there a manual setting to stop this from happening or a new utility to enable/disable certain connection. Is this normal for 3G to do this. Any information I can pass on would be greatful.
Thanks

I think it's an indication that 2G is stronger than 3G in your area. My Kaiser always hold 3G connection all the time where I live. You can "manually" force 3G. Here is one the many ways to do it: on Windows Start menu, go to "Setting" then "Phone" (on the "Personal" tab), click "Band" tab, then use "WCDMA" for network type selection (default is "Auto")

Thanks for the help. I'll pass it on.

While the Kaiser is my first ppc type phone and I cannot claim to be expert I do think that this is a normal reaction of the phone to what networks are available.
I live in San Jose Ca. and must, perchance, move up and down the peninsula in the normal course of work and life.
I see my Kaiser switching from Edge to 3G to unnamed all up and down the peninsula. It is best for 3G in the cities and worse up in the hills -as one might expect. I also get the best 3G connections in the evenings and night vs. the daytime when, I assume, more 3G users are taking up bandwidth.
It is unfortunate that where I live is an Edge (during the daytime) area though I am paying for the 3G data plan.

3G issues with the TyTnII
Hello all:
I post on the AT&T HTC forumn and had this thread sent to me by another poster there.
I also have a TyTnII newly aquired from MobilePlanet on Weds. I am having the same issues with 3G. It briefly flashed the G icon on boot up then switches to Edge with all 5 bars. I've tried the manual mode fix, no luck. The wcdma gets no signal and the gsm goes back up to 5 bars same as auto.
Then theres the inability to register my serial # on HTC's EU site. Says SN is invalid... MP has had several reports of EU devices doing this.
I'm in the US, NorthEast NJ area. And in the middle of a known 3G area.
Bill

Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks

wise87 said:
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
Click to expand...
Click to collapse
I get a 3g signal when I go into Philly (I live about 45 minutes outside the city) It holds it just fine as well. Is it possible you just have weak 3g coverage where you are? I actually shut off the 3g on my phone as I have no 3g coverage at work or at home and the 3g connection discharges the battery in a hury.
I'm on AT&T as well.
Oh - BTW - I also can't register my phone with the eClub either. I sent an Email to the HTC Webmaster but have not had any reply in 3 days. I'm not too confident in HTC's support.

Am I connected to 3g?

Hi,
How can I check if my diamond is connected to 3G? My O2 Ignito always displays the 'G' icon in the top corner. I am yet to see it display '3G', but I know this icon exists.
When I click it the 'connectivity' pop-up comes up and says:
mobile web (GPRS, 3G)
I am in a 3G area, I have checked on here:
http://www.webmap.o2.co.uk/map.asp
But to me it doesn't seem like 3G speeds.
Thanks

When you are connected to 3G doesn't the thing next to the signal icon change to say 3g?

I'm in the same boat with my O2 handset, I'm in an area that's allegedly covered by O2's 3G coverage but the only thing I've ever seen is G or E (for EDGE); I've never seen the 3G icon.
I realised yesterday though that my SIM card might not be 3G compliant as it's the same SIM card I'm still using from my very first O2 contract phone from back in 2005 so I'm going to ask in an O2 shop this weekend whether that could be the problem.

I have had much discussion with O2 concerning 3G reception. I live in a 3G area and yet do not receive it on my Ignito. If i take my sim out and put it in a Nokia I get 3G. O2 replaced the handset - same issue. It seems HTC devices do not have a good 3G reciever in them. It diplays H when you have 3G - O2 quote "H is superior to 3G and provides the fastest data transfer". I've been asked by O2 to monitor my 3G reception and give feedback to them, so that they can give feedback to HTC! If I continue to not get 3G coverage they have offered to look at another handset for me!

The phone displays H when it has a 3G signal. H is the fastest data service in the UK and is faster than 3G - quoting O2 here.
I have also had problems with receiving 3G. If i put my sim in a Nokia handset it works fine, but not in my Ignito. They changed the handset - second one the same. It appears the receiver in the Diamond is not very good at receiving 3G. O2 have asked me to monitor how I get on and give them feedback, so they can get back to HTC!

I have looked into this with o2 Corporate as I have a works Ignito.
It appears that it was worth a phone call as the guy I spoke to seem to know his stuff and apparently sorted me out.
I have never had the 3G logo on my Ignito, so out of interest I rang o2 to question my speeds.
1. They told me my SIM is so old it is 2G, so they have sent me a new 3G card.
2. They state that my account has been set up wrong in that I have never been upgraded to the faster speeds, the Tech guy told me that when my phone is showing ‘H’ after a speed test it is actually running 3G!
3. They have now moved me from something called ‘virgin 5’ to ‘virgin 6’, as I have never been upgraded, which will mean that when available I will get 1.2 MB/s!
4. Apparently the Ingnito software has not got the 3G logo in it so will not show 3G only H. (or E for Edge or G for GPRS, if not on the higher speeds)
5. Because of the wrong SIM and not upgrading me automatically, Cheeky bastards!

Thanks for your help, I would of never known it would of been a SIM problem.
Do you now receive a constant 3G connection?
Do O2 correct this free of charge?
I would also be interested in other O2 Ignito customers find there 3G reception.

Hoew to get better signal
Hi Gets
If you need to get better 3g signal, why don't you just change the radio.
I had same kind of issue with the original radio. I updated 1.05.25.BS14 and I have brillint 3g signal all the time.

I went into the O2 store today, they gave me a new SIM straight away, no questions.
Now it runs great!

O2's 3G reception is diabolical at the best of times....from past experiences on their network...one of the major reasons why i went back to Tmobile...their 3g network is very good and fast. Never fail to get the H icon 95% of the time when using my phone.

(Poll) What's your opinion on 3g?

As far as making and receiving phone calls, do you use 3g? Any phone I've ever seen that uses 3g absolutely sucks. My dad's phone, my mom's phone, my girlfriend's phone, my phone. What happens is the call either doesn't go through. If you listen to the dial tone it has a small click right before each tone, if I hear that, it mean's the call isn't going through.
My mom and girlfriend have gone through replacements on their phone, but the 3g still sucks. I've even noticed they don't get that great of reception.
Even on my Tilt, if I switch to 3G i only have 2 bars and apparently people have complained of calling me but I never received the call. Now with Edge, I have full bars, and no one ever complains about the call not going through.
So what's your guy's take on 3g?

Similar to what you've experienced. I generally leave mine turned off the majority of the time, since I have the WiFi running when I'm at home anyway. I turn it on only when I need to browse the web or something when I'm out and about.
Not to mention the immense battery drain that 3G demands. My battery life is dramatically better on Edge as opposed to 3G.

Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.

Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G), plus the Touch HD, Omnia and i780 can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I don't experience network issues as bad as the OP seems to have, but I've always had terrible battery life on my Tilt and my iPhone, my two most recent 3G devices. My 8525 was actually very good on the battery with 3G running all day long, never had a problem getting through the day.
Maybe the intermittent GPS usage on the latter two? I don't know.

Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).

I woudln't mind using it for data but the fees here are prohibitive for private use. We use it on our work phones for data and it works well on Telstra.

mikeeey said:
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
Click to expand...
Click to collapse
They'll probably say it ain't so Thing is, when 3G first got rolled out here, we had much the same issues. The big providers here spent some $$$ to replace "faulty" hardware at the towers, and voila, the problem disappeared (2 years ago?). Seems many 3G networks around the world have similar issues to the ones you described in the opening post. I have a sneaking suspicion that one of the 3G cell-tower hardware manufacturers - probably the cheapest and hence most used - makes some really crappy equipment. I could almost imagine that manufacturer is Qualcomm
In all seriousness though, all I know for sure is we had these issues here too, and they fixed them by fixing the towers. (Though of course there is some difference between different devices and how well they do 3G)

From talking to some guys at work Telstra's 3G network has been pretty much flawless for them asides from cost issues associated with Telstra.

I live in indonesia and never have any problem with 3G,. , the only problem is, its expensive,. lol,.

I am in NZ
No problems with 3G whatsoever. Have Imate JasJar - loving every second of it.

New Jersey, USA
3G has always seem pretty good around here in New Jersey with AT&T, but I'm 25 minutes from New York, so imagine how many towers they have on the tri-state area (New York, New Jersey and Connecticut). Very rare to lose 3G reception (exept on the iPhone 3G that everybody complains about losing it often). But important to mention also is that Kearny, town where my sister lives, I lose reception a 100%, my phone's reception just dies, and when I switch it to GSM instead of 3G...voila. Full signal strenght.

wow.. the results turned out quite different than I imagined.
Obviously it's just in my area that 3G sucks. I really wish they would fix this, considering that every phone released now is 3G...and you think someone would notice... well, I'm sure if I wait long enough people will start to notice, but who knows,

I can't remember the last time I had problems with 3G. though I remember before Cingular got bought by AT&T and they were just rolling out there 3G, I used to have problems then, I guess it was due to them configuring/re-configuring the towers. I think the engineers were just going by what the manual said, which weren't the best settings for each area.
I'm on 3G all day everyday on the hour and it's good. even when I'm in the basement and have 1 bar I still receive all my calls and I can make calls. though on this 1 bar I sometimes have to repeat myself every 1.5 minute, but I don't complain about that because it's 1 bar and I'm in the basement. at my friend's apartment I'm the only one that get signal, nothing else work there, not T-Mobile, not sprint, not verizon, not alltel, not vergin nothing else only AT&T works and I get 3 bars of 3G there. I always laugh because he has to leave his phone by the window and use his blue tooth.
I honestly don't think you're by a 3G tower because you should be getting way more than 3 bars. also ask them about the issue you're having AT&T is a good company they will listen to you. call them and open a ticket (before this they will have you go through the basic steps, restarting by removing the battery, etc) tell them you've done that multiple times and yet you have the same issue so it must be a network issue. have them escalate the ticket (they will send an engineer out and he/she will call you, they will work on the towers around your area). don't forget to be polite, no one likes a hot head.
in roughly mid year last year I was only getting edge at my job even though it is a 3G area. at home inside my house had full bars, so I called them up and they worked with me. the engineer stayed in my area roughly 2 weeks to deal with the issue. after that I've had 2 bars of 3G in doors at my job.

X1 Band does not switch

i'm having a problem with the band not switch when its low on signal. for example i will get the H and when it drops down to 1 or no bars it doesn't switch to E. also some times when the reception is around 2 or 1 and its on H, i would drop calls or can't call out at all. for some reason i've noticed that the reception issue happenes a lot and i would have to change the band to GSM and 850, 1900, then it would stay on E.
anyone has this problem or know a fix?

<(@[email protected])>
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I was about to suggest you flash a different radio, but then I noticed that you're on AT&T. It's just your network being crap.

I believe the network sets the rules on handing your cellphone signal over to another tower. Only thing you can do is tell your phone to force EDGE or HSPA.

yea when ever i have no signal i have to force it and the best i can get is edge. but this wasn't an issue before? could it be a hardware issue?

Depends on carrier too. I have such issues sometimes.
But X1 also tries to keep 3G/HSDPA as much as possible...

YEAH I BEEN GETTING THE SAME PROBLEMS WITH MY XPERIA, I HATE IT BECAUSE IT IS LIKE IM BEING LIMITED OFF GOOD RECEPTION SIGNAL. SOMETIMES I CANT MAKE CALLS AT ALL. cOULD AT&T BE DOING THIS TO ALL CELLPHONES LIKE MY X1, SINCE THEY WANTED TO CHARGE ME 30 DOLLARS A MONTH FOR UNLIMITED INTERNET,SO I COULD GET 3G SPEED, SOMETHING I DIDNT HAVE BEFORE, BUT I STAYED WITH MY REGULAR INTERNET SPEED, AND NOW I EVEN GET FASTER INTERNET SPEED THAN MY BROTHERS AT&T HTC fUZE 3G PHONE.

Well just a FYI, but AT&Ts network isn't the great in San Franciso anyway.

[Q] AT&T 3G signal fluctuates

Just curious on other peoples opinion/theory.
So while using my HTC One on AT&T the 3G signal jumps around. I assume its two towers one obviously being farther away and the phone doesn't seem to stick with the one that's closer. So if i force the phone to connect to WCDMA (3G/HSPA) no celluar service works on the device. Eventually I switch it back to 2G and then it starts receiving calls/sms etc. I have been to locations in the area where there are full bars of 3G constantly yet the phone fails to connect properly eventually I give up and switch to 2G at some points the phone drops down to GPRS.
On an international HTC 8X it maintains a strong connection to 3G/H+ using the same simcard. Only thing that has changed is the actual device. I've tried literally all the radios available for the HTC one and all have the same result.
If using a T-Mobile simcard and I go into an area that has been refarmed I pick their 3G/H+ just fine.
So it's not the simcard and its not the phone. I've called AT&T and all they do is make me turn off the phone while they resend the signal from the tower (so they say) then thats when the phones sticks to 3G and functions correctly but eventually it stops working and returns to how it was.
Right now AT&T offers the stronger call/sms coverage while T-Mobile doesn't so I'd rather stick with AT&T even if they suck.
So my question is.
Anyone else experiencing or has had this issue before on the HTC one or another device? If those who have had this was it resolved?
Was it a simple device exchange or were you bumped up the change of tech support eventually reaching some one who knew how to fix the issue or atlease gave more then "Please turn the device on/off, it will fix all your problems"