Hi,
How can I check if my diamond is connected to 3G? My O2 Ignito always displays the 'G' icon in the top corner. I am yet to see it display '3G', but I know this icon exists.
When I click it the 'connectivity' pop-up comes up and says:
mobile web (GPRS, 3G)
I am in a 3G area, I have checked on here:
http://www.webmap.o2.co.uk/map.asp
But to me it doesn't seem like 3G speeds.
Thanks
When you are connected to 3G doesn't the thing next to the signal icon change to say 3g?
I'm in the same boat with my O2 handset, I'm in an area that's allegedly covered by O2's 3G coverage but the only thing I've ever seen is G or E (for EDGE); I've never seen the 3G icon.
I realised yesterday though that my SIM card might not be 3G compliant as it's the same SIM card I'm still using from my very first O2 contract phone from back in 2005 so I'm going to ask in an O2 shop this weekend whether that could be the problem.
I have had much discussion with O2 concerning 3G reception. I live in a 3G area and yet do not receive it on my Ignito. If i take my sim out and put it in a Nokia I get 3G. O2 replaced the handset - same issue. It seems HTC devices do not have a good 3G reciever in them. It diplays H when you have 3G - O2 quote "H is superior to 3G and provides the fastest data transfer". I've been asked by O2 to monitor my 3G reception and give feedback to them, so that they can give feedback to HTC! If I continue to not get 3G coverage they have offered to look at another handset for me!
The phone displays H when it has a 3G signal. H is the fastest data service in the UK and is faster than 3G - quoting O2 here.
I have also had problems with receiving 3G. If i put my sim in a Nokia handset it works fine, but not in my Ignito. They changed the handset - second one the same. It appears the receiver in the Diamond is not very good at receiving 3G. O2 have asked me to monitor how I get on and give them feedback, so they can get back to HTC!
I have looked into this with o2 Corporate as I have a works Ignito.
It appears that it was worth a phone call as the guy I spoke to seem to know his stuff and apparently sorted me out.
I have never had the 3G logo on my Ignito, so out of interest I rang o2 to question my speeds.
1. They told me my SIM is so old it is 2G, so they have sent me a new 3G card.
2. They state that my account has been set up wrong in that I have never been upgraded to the faster speeds, the Tech guy told me that when my phone is showing ‘H’ after a speed test it is actually running 3G!
3. They have now moved me from something called ‘virgin 5’ to ‘virgin 6’, as I have never been upgraded, which will mean that when available I will get 1.2 MB/s!
4. Apparently the Ingnito software has not got the 3G logo in it so will not show 3G only H. (or E for Edge or G for GPRS, if not on the higher speeds)
5. Because of the wrong SIM and not upgrading me automatically, Cheeky bastards!
Thanks for your help, I would of never known it would of been a SIM problem.
Do you now receive a constant 3G connection?
Do O2 correct this free of charge?
I would also be interested in other O2 Ignito customers find there 3G reception.
Hoew to get better signal
Hi Gets
If you need to get better 3g signal, why don't you just change the radio.
I had same kind of issue with the original radio. I updated 1.05.25.BS14 and I have brillint 3g signal all the time.
I went into the O2 store today, they gave me a new SIM straight away, no questions.
Now it runs great!
O2's 3G reception is diabolical at the best of times....from past experiences on their network...one of the major reasons why i went back to Tmobile...their 3g network is very good and fast. Never fail to get the H icon 95% of the time when using my phone.
Related
A friend of mine just purchased the Kaiser to be used on the at&t network. He lives in a 3G area in the USA and for some reason, his phone will not hold the 3G connection. It wants to switch to Edge. Is there a manual setting to stop this from happening or a new utility to enable/disable certain connection. Is this normal for 3G to do this. Any information I can pass on would be greatful.
Thanks
I think it's an indication that 2G is stronger than 3G in your area. My Kaiser always hold 3G connection all the time where I live. You can "manually" force 3G. Here is one the many ways to do it: on Windows Start menu, go to "Setting" then "Phone" (on the "Personal" tab), click "Band" tab, then use "WCDMA" for network type selection (default is "Auto")
Thanks for the help. I'll pass it on.
While the Kaiser is my first ppc type phone and I cannot claim to be expert I do think that this is a normal reaction of the phone to what networks are available.
I live in San Jose Ca. and must, perchance, move up and down the peninsula in the normal course of work and life.
I see my Kaiser switching from Edge to 3G to unnamed all up and down the peninsula. It is best for 3G in the cities and worse up in the hills -as one might expect. I also get the best 3G connections in the evenings and night vs. the daytime when, I assume, more 3G users are taking up bandwidth.
It is unfortunate that where I live is an Edge (during the daytime) area though I am paying for the 3G data plan.
3G issues with the TyTnII
Hello all:
I post on the AT&T HTC forumn and had this thread sent to me by another poster there.
I also have a TyTnII newly aquired from MobilePlanet on Weds. I am having the same issues with 3G. It briefly flashed the G icon on boot up then switches to Edge with all 5 bars. I've tried the manual mode fix, no luck. The wcdma gets no signal and the gsm goes back up to 5 bars same as auto.
Then theres the inability to register my serial # on HTC's EU site. Says SN is invalid... MP has had several reports of EU devices doing this.
I'm in the US, NorthEast NJ area. And in the middle of a known 3G area.
Bill
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
wise87 said:
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
Click to expand...
Click to collapse
I get a 3g signal when I go into Philly (I live about 45 minutes outside the city) It holds it just fine as well. Is it possible you just have weak 3g coverage where you are? I actually shut off the 3g on my phone as I have no 3g coverage at work or at home and the 3g connection discharges the battery in a hury.
I'm on AT&T as well.
Oh - BTW - I also can't register my phone with the eClub either. I sent an Email to the HTC Webmaster but have not had any reply in 3 days. I'm not too confident in HTC's support.
I sometimes get a triangle icon in the taskbar, next to the E / 3G icon.
Any idea what it means?
I cannot click it ... or better: nothing happens.
This is the Roaming indicator.
Mmmmh.
And why am I seeing this in Beverly Hills and the network is "AT&T"?
call up AT-T and ask lol.. But that is the roaming Icon sometimes phoines will pick the closest tower to use since it has the best signal and just maybe t-mobile owns that tower Only AT-T will know.
Not an isolated problem
I have a similar issue in Oz. I travel o/s a lot and am used to the roaming signal appearing whilst I am out of the country. However, this is happening right here at home. I have a Telstra 3G SIM card and all too frequently my Kaiser brings up this "Roam" Signal. Generally I then lose 3G as well, dropping back to HSDPA. Even more strangely, it is still showing that I am connected to Telstra. A soft reset usually brings back the 3G signal. I never had this problem with my Trinity and my work is only a few hundred metres from a Telstra tower so signal strength is not a problem. A bug I think, and damned annoying.
you are picking up T-Mobile. AT&T users can still use T-Mobile towers currently as a result of the deal they made when AT&T (Cingular) sold them the 310-170 network in CA/NV. (its now properly renamed to 310-260 by TMO)
the phone's alpha tag says AT&T regardless of what carrier's network you're on when you're roaming. unless you have the 4EON code applied to your account, in which case it would say Off Network when on non AT&T towers.
any idea how I can fix this?
I am fine with it roaming if there is indeed not 3G network but my issue is that it doesn't drop the roaming as soon as it could.
Camstech said:
I have a similar issue in Oz. I travel o/s a lot and am used to the roaming signal appearing whilst I am out of the country. However, this is happening right here at home. I have a Telstra 3G SIM card and all too frequently my Kaiser brings up this "Roam" Signal. Generally I then lose 3G as well, dropping back to HSDPA. Even more strangely, it is still showing that I am connected to Telstra. A soft reset usually brings back the 3G signal. I never had this problem with my Trinity and my work is only a few hundred metres from a Telstra tower so signal strength is not a problem. A bug I think, and damned annoying.
Click to expand...
Click to collapse
I have the same issue - sometimes I have "3G Telstra" (no roaming symbol, and will use HSDPA if needed) and other times I have "3 Telstra" and the roaming symbol displaying. One thing - as I understand it, you are not 'dropping back to HSDPA' - this is actually a service that is on top of the 3G networks, and provides greater download speeds.
I checked with my Telstra reseller who said that this would not change the call rates or data rates. Not sure what causes this though...
Have put this question on Whirlpool as well: http://forums.whirlpool.net.au/forum-replies.cfm?t=846691#bottom
Telstra
I have the same issue on Telstra. Hope a new ROM fixes this.
Roaming Notice
Hmmm, I hate it when stupid people post garbage about which they know little. Problem is, this time the stupid person was me!
The 3G symbol shows the phone is within range of a UMTS signal. The H symbol means it is in range of a HSDPA signal, the high speed data version of UMTS so "H" is better than "3G". Oops, so my phone was roaming to a better signal.
This roaming issue appears to only affect a small number of people whose service providers have a crossover deal with another provider. This appears to apply to those with the AT&T/T-Mobile crossover in the US and here in Oz where the phone will pick up either the Telstra Next G network (UMTS 850Mhz, shown as 3G Telstra) or, in big cities, the Hutchinson "3" Network, (UMTS 2100Mhz with HSDPA, shown as 3 Telstra). I was uncertain about this as I never saw the roaming symbol with my Dopod 810, which always showed 3G Telstra. I think the TyTN II, like the original TyTN, has some different software seetings which means that the phone will try the "3 Telstra" network when it can, and this shows as roaming, whereas my D810 either didn't roam to 3 Telstra, or, if it did it didn't show it as roaming. In any case, it's not actually a problem, and as Telstra have indicated, it makes no difference to the data/call rates. I'm chilled on this. Now if they can fix the "hang-up" bug...
I've been wondering about the elongated triangle pointing up too. I have very poor/no reception in my office at work... though sometimes enough to get a voicemail notification (not enough to be able to call and check, usually don't have a missed-call notification).
I'd thought it might have to do with being connected to Active Sync. Sure would be smart if the phone could get notifications of even calls over an alternative data connection when the cellular couldn't connect... even if ATT charged regular minutes for it would be so much better than no signal, period.
I'm having this issue for some reason on my second Tilt that has been sent to me. The first doesn't show it at all but the second does. I don't understand what its doing.
Deleted.....
Hi
I have a Vodafone branded Kaiser (unlocked), which I was initially using on BT Mobile and I always got a 3g or H symbol. But I've recently switched to Orange Uk and although I've been asured by Orange I have a 3G sim and I get fast data rates, I only ever see the G (GPRS) or E (Edge) symbols on my phone. Why is this so? Does anyone on Orange get the 3G symbol??
Maybe you just dont get Orange 3G signal where you are. I know unless I leave the area I live in I dont get 3G anywhere, and its not some out of the way little village either
Orange's 3g network coverage is quite good. So you should see a 3g symbol (unless you have switched your device to GSM instead of AUTO in the phone settings).
Their H coverage is getting better but is still only the major cities (and most of the M25).
Where do you live?
I'm in birmingham and only get it intermittently (H) although I'm usually always 3'd up when I remember to switch out of GSM (better for battery!).
Thanks for the replies. To clarify...
I live in Bristol (where Orange is based) and I get good 3G / H speeds (checked at http://www.dslreports.com/mspeed?jisok=1). I get speeds of around 1.7 to 2Mbps which is actually faster than my home hardwired broadband!!! But I never see the 3G or H symbol on the phone. I used to see these all the time on other networks (BT Mobile which subs to Vodafone 3G n/w), but never on Orange. I never changed any software on the phone when I switched and I presume because of the good speed I get that the setup is correct.
Can I just confirm that other Orange users actualy see the 3G symbol on their Kaisers?
Cheers
My Kaiser with the orange rom showed 3g (and H when active).
It still does with dutty's wm6.1 rom too.
jambell said:
Thanks for the replies. To clarify...
I live in Bristol (where Orange is based) and I get good 3G / H speeds (checked at http://www.dslreports.com/mspeed?jisok=1). I get speeds of around 1.7 to 2Mbps which is actually faster than my home hardwired broadband!!! But I never see the 3G or H symbol on the phone. I used to see these all the time on other networks (BT Mobile which subs to Vodafone 3G n/w), but never on Orange. I never changed any software on the phone when I switched and I presume because of the good speed I get that the setup is correct.
Can I just confirm that other Orange users actualy see the 3G symbol on their Kaisers?
Cheers
Click to expand...
Click to collapse
Yep, can definitely confirm that I have seen, G, E, 3G, H on my kaiser both with the stock rom and with qmobile 1.2
The only thing I can think of is: Have you flashed a different radio but I'm clutching at straws here. not really my field.
I had the same problem with mine in France, and many of us had it too.
Moreover I have bad news for you..I think you have to send your phone to the HTC support. I've just got back my phone from it and it works again as before the problem appeared.
You should read this thread : http://forum.xda-developers.com/showthread.php?t=335074&highlight=motherboard+3G
Have fun and good luck bye
I also have a Vodafone UK branded Kaiser (v1615) and use it with an Orange 3G SIM. Generally I do see the 3G symbol, unless I'm in a poor reception area where it drops back to G or E. I have seen H but only I think within the M25. I'm based near Glasgow.
Does your phone say orange3G as the network if it says only orange it means that you are using a normal SIM...ask them for a new one
Mine just says Orange but I get 3G though? Not sure if it's different in the UK but I definitely have a high speed SIM.
Mine just says Orange - but I do have 3g/H and it says so.
If you run a speedtest and get over 130, then you are on 3G and over 500k then you are on H.
There are some rom tweaks that change the icons you see.
Hello,
I recently replaced my Treo 650 with an unlocked Kaiser on ATT. I’ve had the phone for several months and everything was working great. While I was on a trip in an area I normally travel I noticed that I didn’t have service. I normally have full service in this area on the Treo so I switched the sim over to my friends Treo and made a call. The Treo showed that it was on ATT network not roaming. I switched it back and still no service. I also tried the find network button under phone settings. The phone showed no service for about 30 miles ( I figured about one tower coverage area ). On the way home it did the same thing in a separate area for about 60 miles. I switched the sim and made a call no problems. I didn’t think there was a PRL update for GSM phones but I can’t think of why else it would do this?
Thanks
A8
Try toggling 3G and Edge, edge has a lot bigger coverage area. I rarely use 3g because it drains my battery quicker. I download duttys 3g comm manager to do this easily
Hi everyone,
I am trying to find out if anyone in the UK on o2 is able to see "3G" on there notifcation bar at the top?
I have been trying to find out for a while and have recently changed my sim card to a 3G as i have had mine for ages and was still an old 2g one!!!!!!
Since swapping I still only see G all the time while downloading data. Does it actually change to 3G when its available?
My current settings are:
o2 mobile Web Post Pay
APN mobile.o2.co.uk
Username: o2web
Password: password (i think!)
APN Type: Internet
Any help would be great
Regards Jim
Well when I'm inside I get HSPDA, I some times see the 3G logo, not often, but HSDPA is better anyway, when I have a decent signal or it drops to edge, but outside I always get it, It could be due to lack of a decent signal?
Make sure in Mobile Network Settings you have Network mode set to GSM/CDMA (Auto Mode)
My Internet settings are the same as yours
So you actually see a 3G logo then.........humm
I checked my network settings and mine are on auto as well.
Im wondering if there something wrong with my phone????
The only reason I say this is because my m8 is on 3 network and when were next to each other he can pick up a 3G signal and I cant. I find it hard to beileve 3 has better network in my area. Specially I always have a 5 bar signal.
Cheers for replying
Regards Jim
Benson881 said:
So you actually see a 3G logo then.........humm
I checked my network settings and mine are on auto as well.
Im wondering if there something wrong with my phone????
The only reason I say this is because my m8 is on 3 network and when were next to each other he can pick up a 3G signal and I cant. I find it hard to beileve 3 has better network in my area. Specially I always have a 5 bar signal.
Cheers for replying
Regards Jim
Click to expand...
Click to collapse
Have you checked your signal on the o2 post code checker? I wouldnt bash three's signal thinking o2 is better! as 3 network share nearly all 3g sites with tmobile now and have really good coverage so dont use that as a president.
Also best to try your sim in a unlocked/o2 phone in an area that you know gets signal like the o2 shop. Also i didnt think any network needed new sims for 3g apart from orange with the strange usim!
I see both H and 3G.
Yeah i needed a new sim. Got mine about 4 years ago and was told i had an old 2G sim. I didnt know they updated sim cards !!!!!
Ill check the postcode checker on the website and will probably go to the o2 near me. Hopefully Ill pick it near there.
Im not overly bothered about having it where i am, just want to know it works ok.
Regards Jim