Hello all. I seem to have a problem. I woke up today after having recharged my Tilt overnight, and it is completely unresponsive - not even lighting up the screen or any indicator lights. I've tried everything including removing the battery, checking the charger to make sure it's plugged in, you name it. Completely dead. I've not dropped my phone or had it in any liquids, and it was working perfectly last night. I installed the Palm Threaded SMS program and the KaiserTweak about a week ago, neither had given me problems (except the Palm MMS incompatability). Today my phone is a brick. Has anyone had this happen? This is my 3rd PDA (Treo 650 and 750 former, no problems with either of them).
Anyone have any insight into this?
Thanks,
-m
I know for me when I had a problem similiar to this I had to perform a hard reset on the device.
Press and hold the left and right soft keys...they are the ones right above the Internet button and the message button on your phone and then take your stylus and press it into the soft reset located on the bottom of your phone. Hold all of these buttons for a couple of seconds until the screen changes. Follow the instructions and your phone and it should do a hard reset. You will lose any data you had on there but your phone should be back to the condition in which it was shipped. I hope this helps.
alltheway,
Thank you for your response. Per your advice, I attempted to do a hard reset and the device is completely unresponsive. I tried it multiple times including while having it hooked into my laptop for power. Nothing. I held down the buttons for a full minute, and still nothing.
Very, very strange.
-m
Did you take the battery out? Mine was unresponsive aside from blinking lights yesterday. Took the battery out for a minute and it was fine again.
roverman,
I did take my battery out multiple times. Mine has no blinking lights. When I plug the power cord in, the red light comes on to indicate it is charging, but aside from that - absolutely nothing.
Related
Nightmare.
Got my Diamond today, and charged it up.
It ran out 5 minutes ago, so I plugged it into the mains charger.
It vibrates, shows HTC and then gets stuck in a constant reboot. It's like it gets a little charge, uses it, then restarts the process.
I guess the battery is so dead that even the mains charger cant give it enough boost to start charging.
Help Please
If you only got it today then id be sending it back as it seems to be a faulty unit. Perhaps someone can give you a fix but if it was me, id be demanding a new working unit...you just never know what other faults the phone might have.
Good job I didn't Hard-SPL it straight away.
Damn, Always happens to me.
Are you trying to charge it with the wallcharger or by usb to a computer.
Beacuse if you are doing it by the computer there is an option on the phone that disables charging when conected to the computer.
Good luck dude.
Definately wall charger.
I think it's f(***d
I'll go back to my Kaiser and wait for the Raphael I think.
i would first try to charge the battery device turned off!
i noticed that the led in center button does not blink in the beginning but it should charge!
after a while try a hard reset!
Tried the following:
I cant switch off the device as soon as power is applied via USB it switches on. Tried holding the power button down but nothing.
Tried entering bootloader but same reset loop.
Tried hard reset, gets to grey screen with blue text but then reset loop again.
I tried leaving the battery out for half an hour and trying again but soon as usb is in it powers up and reset loop.
I put a multimeter on the battery and it is dishing out 3.7v as expected.
I think the device is knacked, even though I was using it for most of the day.
laporte said:
i would first try to charge the battery device turned off!
i noticed that the led in center button does not blink in the beginning but it should charge!
after a while try a hard reset!
Click to expand...
Click to collapse
Usually a hard reset solves everything (hopefully)
Sergio PC said:
Usually a hard reset solves everything (hopefully)
Click to expand...
Click to collapse
Tried hard reset, gets to grey screen with blue text but then reset loop again.
Nope
leave it charging for at least 10 minutes before turning it on.
bakman said:
leave it charging for at least 10 minutes before turning it on.
Click to expand...
Click to collapse
I cant switch off the device as soon as power is applied via USB it switches on. Tried holding the power button down but nothing.
don't even touch the power button!
the device should not start if you touch nothing and just plug the powercable!?
i don not think that you press the powerbutton accidentally while plugging the cable, i hope i'm right?
Without touching the power button, I plug in the charger and the phone vibrates and starts.
From dead:
1. Plug in charger
2. I get 2 swirls of white on the round button thing
3. Phone vibrates
4. Smart mobility logo shows
5. Phone reboots
GOTO 1:
i miss the touch diamond screening with rom version etc.
normally it shows up before the htc smart mobility screen.
i don't think the battery is the badguy. seems more a fault in ipl or spl?
You're right.
I was wrong when I said smart mobility.
It comes up with TOUCHDiamond across the centre of the screen and right where the little red numbers USUALLY appear in the bottom right, it reboots before that.
To perform a hard reset
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see message on the screen
4. Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset
save this info on your computer
Sorted!
I left the battery out overnight, and when I came to work this morning, I plugged it into the charger and it didn't automatically start up so it got a good 3/4 hour charge which then enabled me to fire it up for a full charge.
congrats! i hope for you that this problem doesn't come back!
Sounds to me like it also could have been the power button was jammed pushed in. Maybe leaving it for a while without pushing the button did the trick, allowing it to release itself.
In case that was the problem, keep an eye on the power button in case it seems to be a bit dodgy. If it is going to do it again, then you want to swap it immediately for a replacement brand new unit. After a while, if you try to swap it out, they will give you a refurbished unit, not a brand new one!
Of course it could have just been a software bug, that was cleared by letting it fully power down (as others have said).
Just make your decision quick before you end up with a refurbished model for replacement.
Just to let you all know.
Over the weekend I fully charged my Diamond, and without even making a phone call or using WiFi, Bluetooth or anything the battery lasted 1.5 hours.
It's gone back to clove now for a replacement.
I've seen a few people having this issue so I advise getting it back for replacement asap.
My diamond got very hot during normal use (without charger). Is that normal? Not the battery but the actual device.
Hello,
Leaving for school tomorrow and of course something has to happen to the phone...
Basically, i am running Sleuth 3.0 on my Tilt, been working wonderfully or around 3 weeks so far.
I resently reset my computer and my Active Sync for the Tilt was not installed. Upon Plugging the tilt into the laptop, it shut down after the computer scanned the hardware.
After shutting down, now, it will only boot up until around right when the main screen appears, and then immediately after states that the battery is at a critical level and needs to be either charged or replaced.
I plugged the phone in and charged it for around an hour, and when reseting it, "soft reset" nothing changed.
I then attempted again, and then attempted a hard reset with the soft keys and reset button.. nothing
I have noticed that the main screen touch function is not working either when it loads, only the keys work.. also, when i reset the phone while plugged in, "smart mobility" loads, and then freezes..
Attempted to plug into car charger as well and nothing worked.
anyone know what can be done?
Thanks,
Tiler
doean anyone know?!
It seems to me that your only problem is with the power of the phone. Do you have the original chargers? or a generic one that is good for many phones? I found that many mini-usb chargers only work if the phone has some power left. Once I was completely out of power, those chargers would no longer give my phone any power.
Ill try that out and see what it does. I have it plugged into the computer usb and hopefully after an hour or so of charging ill notice it working.
I have spent 2 hours looking at forums and none have solved my problem. I will try and state as best possible of what is and what has happened.
When I take the battery out and plug in the charger, it displays a red light at the top left. Sometimes, depending on how long I wait, when I put the battery back in, it either has no lights or turns to Orange. Once, when it turn to Orange, I did a soft reset and it went to the white AT&T screen and just stayed there. I hit the soft reset again and it went to the Red, Green, Blue and White Screen. After seraching, I found out that it was called the bootloader screen. But on mine, there is no writing whatsover, like serial or whatever...just the color bars. When I try and plug it up to the usb on my computer I get nothing. It looks like it will not soft reset unless I put the battery back in and the light goes Orange, that's the only timw it will do it. If I put the battery in and it turns the red light off...it will not do anything...nothing.
Can somebody PLEASE help me try and figure out what to do here? I don't think I will be able to load anything on it since nothing happens when I plug in the usb to the computer.
Thanks for taking the time for listening. And also, I have not loaded anything for 2-3 weeks now onto the phone and this just happened late last night. Thanks again!
Monty
Update...had the battery out and nothing plugged into it for about 30 minutes. Put the Battery in, it powered up, went to the first AT&T screen and immediately went back dead again. If I put the battery in and hook it to the charger, it doesn't charge...so I don't think it is the issue with a dead battery...maybe?
PLEASE HELP...Can't really afford another phone right now.
Sounds like you need a new battery.
But should it power up with the phone charger plugged in...good battery or not?
I don't think so, these phones are pretty strange when it comes to bad batterys. Hopefully you know someone with a tilt that you can swap batterys with.
Even if the battery is dead, it should still start the phone and not go into boot loader. Do you have the OEM or a custom ROM? YOu may also want to try and hard reset. Press and hold the 2 dash buttons down (the ones above messages and internet); the while holding them down, insert the stylis into the reset hole, and let the phone reset. once it resets and goes to the hard reset gray screen, let go of the dash buttons. Then when it asks if you want to reset, press the green send button and let the phone hardrest.
If the battery is dead, and will not charge, the phone should not turn on (at least that was my experence, when I had a bad battery). This is just very wierd
Update #2 - I just went to Batteries Plus and they checked the Battery and said it had absolutely nothing...maybe those times it came up completely drained it.
So I forked out $40 bucks for a new battery and they told me to fully charge it before use. So I put it in the phone, plugged the charger into the phone and it looks as though nothing is happening because there are no lights on whatsoever...itsn't there supposed to be?
I have the OEM Rom.
Should I try the hard reset even though the new battery is not fully charged yet?
I wouldn't.
Your phone might be so dead that it doesn't charge the battery, I've seen this in laptops and other devices.
Update 3 - Since it looked as though nothing was happening, I tried the power buttong and nothing...so I took the battery back out, and the red light came on with the charger only plugged in. I tried to put the battery back in a few times and I finally have an orange light lit up while the battery is in and pluuged up to the charger...does that mean it's charging? The light will turn green once fully charged, correct? Anyone know about how long that would take if that's the case?
turn it on, it's a lithium ion battery, it doesn't have a memory.
It's plugged into the charger, orange light is on, but when I press and even hold down the power button, nothing happens????? UGGGHHHHHH
Should I try a soft or hard reset? Want to ask before I do.
Okay...I did a soft reset and it boots up now....for 3 time it went all the way to the main screen and then rebooted itself...now when it rebooted it went to the Red, Green, Blue and White bar screen. There is no writing on the screen, just color bars. Any suggestions?
Just to say... I don't think it's a good idea to have the phone plugged in without the battery...
Hi!
I am using a Diamond shipped by Vodafone (VPA Touch Diamond). It worked perfectly for about six weeks with Vanilla ROM. Yesterday, I wanted to send an SMS, when it suddenly turned off.
There is absolutely no reaction when I push the power button. The LED ring does not light when charging the phone. The only reaction is when I switch it on, the lower left corner (CPU) noticeably dissipates heat.
The (original) battery is fully charged (4.2 volts). The voltage is stable when the phone is turned on (measured inside the phone when it is in "pocket heating" mode described above).
I tried:
- soft reset (nothing happens)
- hard reset (nothing happens)
- leaving it for an hour with battery
- leaving it for an hour without battery
- leaving it in the fridge for 30 minutes
- leaving it without battery overnight
Actually, I have another good phone, but it would be really nice to get access to the data stored on the device. As far as I remember, hard reset only proceeds after accepting a message on the screen. So maybe I am lucky and my data is still there. Maybe I'm not.
Any idea? Thanks.
edit: yes, I know there are many (!) similar threads. I have read whatever I found, but there was no solution to my problem.
I have the same problem with you. Yesterday, when I woke up, I found that my Diamond didn't turn on anymore (no screen, no LED, no soft or hard reset...).
I brought it to the local mobile phone service and they said that the power IC has been short-circuited and they have to replace it.
They charged me 500 000 Vietnam Dong ($ 25) for that, but thay haven't finished repairing it yet.
So I bought the T-Mobile 8X on the 16th and today at worked it completely bricked. It was plugged in charging and all I did was hit the power button to see if I had any text and the screen wouldn't turn on. Have tried everything from removing and re-inserting SIM, holding power button with a variety of buttons for 15-20 seconds, etc. Seems the phone is completely dead. Has anyone else run into this issue? And are there any other suggestions on how to maybe get back on? At this point I don't care if I have to hard reset it. I just want the damn thing working again.
Thanks.
KeyzerSoze said:
So I bought the T-Mobile 8X on the 16th and today at worked it completely bricked. It was plugged in charging and all I did was hit the power button to see if I had any text and the screen wouldn't turn on. Have tried everything from removing and re-inserting SIM, holding power button with a variety of buttons for 15-20 seconds, etc. Seems the phone is completely dead. Has anyone else run into this issue? And are there any other suggestions on how to maybe get back on? At this point I don't care if I have to hard reset it. I just want the damn thing working again.
Thanks.
Click to expand...
Click to collapse
I'm telling you this not because I believe it's the case but still...
I have the HD7 (my Lumia 810 is due tomorrow) also made by HTC and for 7 months now it's been suffering from an issue where it would get stuck in charge mode after I unplugged it from the charger. The ONLY way to turn the phone off is to remove the battery. Holding down the power button, the hard reset combo (V+ V- and power), etc had no effect. Pulling the battery was the only way to use my phone. This happened maybe 40% of the time I unplugged the phone. What about the other 60% you ask? Well, half of that 60% the phone would behave normally until the next charge. But the other half of the time (this could be the scenario your phone is experiencing), it would appear normal until I'd get a text or an alarm would go off. Then I'd grab the phone and couldn't turn it on (in the alarm scenario, the alarm would be going off but I couldn't turn the phone on without pulling the battery.
Long story short, I'd read other accounts like this (most attributed it to a faulty micro usb port, but not sure if that was ever verified) and this was definitely one of the reasons I shied away from both HTC and from phones without removable batteries. My HD7 has been a bit annoying these last few months, but at least I could use the phone each day after a 30 second chore of removing the battery. If the HD7 had a irremovable battery I'd have been forced to ship it to HTC (out of warranty since it happened the 2nd year) and be without my phone for several weeks, if not longer.
That's good to know. I ended up going for an exchange. If this one bricks again it will be my last.
sounds like your phone was stuck in download mode. just hold both vol up and vol down for 2 minutes then press and hold power button while still holding vol buttons until phone vibrates. then the phone will power on.
My T-Mobile branded 8x has been in for repair 5 times. I've only owned it since April. HTC has escalated my ticket and are actually swapping the device. My most recent failure was exactly as you described...It happened about 1 day after I got it back from repair! I had it plugged into the car charger. I used the GPS of and on for my 2 hour drive. I got to my destination, unplugged it, made a phone call, and put it in my pocket. About 5 mins later, I pulled it out to make another phone call, and the screen was black. No combination of button holding would make it do anything... I then plugged it into the car charger, and it vibrated, showed me the HTC splash screen, went black, and then repeated that sequence. No amount of funky power-camera-volume button holding would get it to kick into any other mode.
Save your receipt. A lot of these phones were made in the december/january timeframe. HTC will need it eventually to "re-align" the warranty after the phone is past the date of manufacture.
Luckily, I picked up a Lumia 521 for $35 when Target had it mis-listed on their website.
If you are curious, here is my long history with my 8X:
1. Phone purchased mid-April, 2013. Brand new.
2. Phone quickly developed the "Peeling Edges" issue, where the rubber coating was wearing off around the edges. Sent it in for repair around Early November.
3. Phone worked great for two weeks, then started acting like the power button was randomly getting stuck down...phone would boot loop, I could enter various other modes by holding camera and volume buttons without touching the power button.
4. Sent it out for repair again. This time the touchscreen screen had a "Dead area" about 2/3 of the way down from the top.
5. Sent it in for repair AGAIN. This time it came back and everything was working fine. Then about a month later, the camera stopped working.
6. Sent it in for repair AGAIN. The unit I received back worked for 1 day, then died just like the OP's....