Related
http://www.intomobile.com/2008/04/2...to-sprint-with-vga-touchscreens-and-wifi.html
Raphael
http://www.pdadb.net/index.php?m=specs&id=1306
I am not a huge fan of its blockly looks but the size looks good as does the screen. I am much more in like of its clock speed and ram (hope its all there for the most part ) but I dumped Srint and wont go back to them for a long time after the crap they became.
10332007 said:
I am not a huge fan of its blockly looks but the size looks good as does the screen. I am much more in like of its clock speed and ram (hope its all there for the most part ) but I dumped Srint and wont go back to them for a long time after the crap they became.
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Out of curiosity, why did you drop Sprint? I think the coverage is really good around here, and a hell of a lot faster than Tmobile. The SERO looks really good.
bigflavor said:
Out of curiosity, why did you drop Sprint? I think the coverage is really good around here, and a hell of a lot faster than Tmobile. The SERO looks really good.
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I am not a fan of T-Mobile, but Sprint was in a CEO fireing / putting in a new one and for about a year had zero new phones release and no support for what they had. They kept tweeking their billing and website. Since I only do billing online there was a two month period where I couldnt log in to the website because it told me I must register, I had been registered for two years. Called for help and they said just pay the paper bill this month....I dont get a paper bill They said we'll get back to you and never did lol. Ended up spending 20 minutes in a store trying to pay my bill while the 10 year old employees had to figure out what to do, ended up having to call someone for help lol. I can understand stupid / new workers but someone in the store should know whats going on.
When I started with them I was very happy but then in the last two years they just dropped the ball on customer service, support and quality. The network itself I never had any real problems with. Most network issues I had were usually the handset they only sold for a few months and then never supported hehe.
Someday I could go back, however Verizon has it more together at the moment, and I am actually very pleased with the price and help / support I have gotten from AT&T. Ontop of the fact I like just buying whatever phone I want that works on the frequencies and not having to diddle about with the provider is nice. I love the REV-A speed possibilities but HSDPA has good speed which for me at the moment will be more than I need when they roll it out here. Coverage has not really concerned me in the last 3 - 4 years since almost everywhere has coverage of some sort.
F SPRINT
bigflavor said:
Out of curiosity, why did you drop Sprint? I think the coverage is really good around here, and a hell of a lot faster than Tmobile. The SERO looks really good.
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I quit Sprint with a zero balance on my account... I checked my credit report a while after that and Sprint put on a $75 charge for no reason and went to collections... tried to get it off but nobody would fess up. I gave up! F-Sprint for ever!
sprint in my area sucks the Coverage and the customer service so far t mobiles customer service has bin real good to me and the Coverage is ok
So I hear that Tmobile keeps winning award after award for Customer Service. Yet in my (so far short) period of time(approx 1 year) i have YET to have a good customer service call.
The situation:
I had to finance my own cell phone bill so i decided to go on flexpay since I was only 18 at the time and was unsure if I would be able to continue payment while being a college student. So after many month I have decided that I would like to do somethings with my account that wont work with Flexpay, one of the majors being Google Voice as a VM service. So I call Tmobile up and ask if i can change to a regular postpayment, they either tell me that no i cant, due to not fulfilling the 6 month of good payment (i have had 9 months of flawless payment i assure you) OR i cant swap to a post payment and remain off contract on an EM+ plan. I have called at least 10 times in the past month and a half and have never been able to get anywhere, half the time i cant even understand what the other person on the line is saying, either they dont speak english clearly and talk way too f'ing fast, or they are so quiet i cant hear them.
Can someone please help me with this, is there a way to get someone who guarantees speaking english or actually knows what they are talking about. Im pretty sure I can go on post payment and remain off contract, but the Reps think otherwise. And whats with my 9 out of the 6 months not counting?! Whenever I ask why, they confirm that i have done 9 months of flawless payment, then respond that they dont know, when i ask if they can connect me with someone that does, i get rerouted back to Tmobiles main menu!!!
I dont know about you guys, i love tmobiles prices but their customer service is total crap. If this is award winning customer service, i shudder to think what the other carrier's customer service is like.
Please help, im really frustrated and about to say "**** it" and move to another carrier!
I have yet to have a bad customer service experience with T-mobile... or to speak to anyone that doesn't speak American English.
Have you tried going into a local branch?
Tried searching the net for an answer and got nothing. I do know my mother had flexpay contract and moved to postpaid contract without issues at all. But no idea on the no contract transfers.
As for T-Mobile, I've had them since I turned 18, now, 5 years later, still with them. They even gave me "Loyalty" rates. It's like $10 cheaper for the unlimited minutes. Never had a problem, nor got a non english speaker. They've given me many several free replacements & deducted fees when I called in over the years.
I can't compare myself, but having worked at Radioshack some time ago, customers rated service in order of best to worst T-Mo >Sprint >Verizon >AT&T . Again, this is only what the customers who I spoke to would rate them as. Hope that helps.
i guess i should clarify, as i wrote the OP when i was kinda steaming.
All the Reps i have gotten are English speaking, but its the degree of difficulty of trying to understand them (for most english is not their first language) that i was talking about. Also, sadly being a college student, who cant drive and lives in another city from his hometown kinda makes it so i cant really go to a tmobile store. But just to make sure im not insane in the brain. (i know ive asked this before here but w/e) Just to confirm, i can transfer to a post payment plan and still remain off contract on a EM+? This is where the language barrier is becoming a problem, because (either i cant understand them or they cant understand me) they have told me many times, that I cannot do that, but im pretty damn sure you can, which is why i was so steamed earlier as i keep calling and they tell me i cant. Now, im not gonna sit there on a phone and argue with a Rep, i'd much rather spend my time ending the call and trying to get with another Rep, but ive gotten more of the "you cant do that" answer instead of the "yeah, sure you can" answer. And whenever I find someone who says I can do that, they put me on hold or they attempt to transfer me, and all the sudden I GET ROUTED TO THE TMOBILE MAIN MENU!!! This cycle is MADDENING!!!!
Just gave the tmobile forums a sweep. No one has asked your question of Flexpay to Even More Plus, so maybe you should post there. It seems to be your best bet for a clarified answer as to if it's possible, then after that if its yes, you'd need to request a supervisor next time if you can.
Flexpay to EvenMore is mentioned as possible, but I didn't see options for plus.
And as a side note, apparently Flexpay customer service is a separate branch... so what you've been experiencing is what many others describe exactly as you do, and it's not what postpaids experience. That sucks. But that explains the awards vs your experience. that blows..
So I was all pumped about getting an HD 7 and thought since WP 7is brand new to market, they would be opening up upgrade pricing to anyone. But, have come to find out, that's not happening. They can do it with iPhone releases and its just OS updates as WP 7 is. Someone tell me I'm not going to have to pay full price, especially since I got my HD 2 about 8-9 mths ago and was the only reason I switched to T-mobile.
Sent from my HTC HD2 using XDA App
Anyone?.....
I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant
the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).
kentrey said:
I called Tmobile and they said they dont have any info until later this week. Cant wait! I hate my Samsung Vibrant
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Yeah, I called them too and they seemed pretty firm on not budging on allowing any kind of early upgrade for me (said to wait 6 mths and I started service with them in Mar. getting my HD2) at release time. They said I'll just have to wait until it comes out and could see what happens with them selling it for a lower\non-contract price.
lumpaywk said:
the hd7 is on O2 not t-mobile, this could be one reason they wont offer an upgrade to it.
You can buy it on pay as you go for £380 (really good price) or do what i did and sell your phone and use the cash to buy out the contract then get a new one (my dad bought my desire and I paid off my contract and still had some cash left to buy my wife some jeans and shoes).
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It's on Tmobile here in the USA exclusively. I thought about selling my HD2, but I really want to keep that phone forever. I've sold every other one (sometimes not needing to) and everyone now and then I regret it. So, I promised I would never give up the HD2. It was the beginning of an era and the best thing winmo ever ran on.
Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol
lumpaywk said:
Oh oops my bad i keep forgetting that there is a world outside of this tiny island lol
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LOL! No, I totally understand and maybe $500 or so will be worth it. It's just the uncertainty of WP7 (although I'm sure I'll love it) missing some of the things I've become accustomed to.
The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u
lisap006 said:
The only time Tmo budges on upgrades is if a customer has been with em for more then 2 years or/and is over 14 months since their last upgrade and with that said all that depends on the rep/sup you talk too...only reason is tmo is coming out with so many new phones between now and Q2 due to the new hspa+ network....and if they continue to hand out early upgrades each time a new phone comes out we are losing a lot of money...also with it being around Christmas all tenure customers are calling in wanting full discounts....and when customers are wanting a full discount on a $550 phone before thier commitment time that difference comes out of tmo pocket....Tmo sells the phones not make em...
Remember you're not dealing with ATT or apple here so u cant really compare it to the iphone release....maybe u can call HTC and see if they'll switch it out for you lol im just saying...You made a choice of signing a 2 year contract 8-9 months ago to get a discount on the HD2....Tmo is out to make thier customers happy but everytime a new phone comes out we cant continue to hand out cause YOU feel its the right thing to do since u switch from a diff provider...They still have to run a company
And just so you know the only reason ATT offered the upgrade early for the iPhone 4 is because June 1st they increased their ETF to $375 so they were getting thier customers under this new contract policy by giving out early upgrades when the Iphone 4 released on July 27th
Sooo with all that said good Luck on getting that full discount...u might talk to the right rep and they will work it out for u
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Man, you must work for them for sure Especially with the "we" references. lol and JK. But, I understand your point and I'm sure tmob makes that difference up in the price I pay for service Or else they would never offer or upgrade people early. And besides that, I don't even care if they update my contract and extend 2 yrs from the day they give me the discount. So, increasing my contract every time I do that would benefit them, I would imagine? And I don't want to change phones every time one comes out. ONLY a great one from HTC, which at most may be every year, as slow as we get things here in the US. lol. Didn't know the stuff about ATT and the iPhone upgrade, so thanks for that piece of knowledge. All I'm saying is, I can disconnect a line and add a line at Wal-Mart, for cheaper (don't really care what phone number I have), so Tmob might as well put that money in their pocket and save the hassle. I have 3 lines (all ready to buy a new phone) and still have 2 lines with ATT. So, it's no joke with my service and ATT learned the hard way about not keeping up with device releases as they lost a lot of people for simply not carrying and providing what their customer's asked.
So I guess this is more of a rant than anything but I am SO damn pissed off about it. I have had Sprint a little over a year and half and unfortunately made the choice to upgrade early so my contract is still quite long at this point. Anyway, I live in Albuquerque New Mexico and am SO fed up with the slow spotty service, not having any data 80% of the time and the other 20% being SUPER slow 3G/!1X. Is there anyway to get out from under the contract without paying the ETF? I mean I drove 10 miles the other night re-sending a text because the service is just that bad in my area. Good friend of mine has T-Mobile and gets a super reliable 25 mbps down with 4G while I'm lucky to get .2 mbps on Sprint's 3g. End rant!
Oh OK ?
Sent from my One using Tapatalk
No way of getting out of ETF, trust me I tried. They told me as long as it shows you have coverage where you live and all that there's no way out without the ETF. You could just stick your phone on roam only and torrent a bunch of crap. Eventually they'll get tired of the data you use while roaming and kick you off I believe.
Sent from my HTCONE using xda app-developers app
AKanadian47 said:
So I guess this is more of a rant than anything but I am SO damn pissed off about it. I have had Sprint a little over a year and half and unfortunately made the choice to upgrade early so my contract is still quite long at this point. Anyway, I live in Albuquerque New Mexico and am SO fed up with the slow spotty service, not having any data 80% of the time and the other 20% being SUPER slow 3G/!1X. Is there anyway to get out from under the contract without paying the ETF? I mean I drove 10 miles the other night re-sending a text because the service is just that bad in my area. Good friend of mine has T-Mobile and gets a super reliable 25 mbps down with 4G while I'm lucky to get .2 mbps on Sprint's 3g. End rant!
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bvang89 is correct. This is what i'm doing, have already gotten the letter in mail saying if roaming doesn't stop they'll drop me. If LTE shows up in my area like it shows on their map, roaming will stop.
We've had terrible service in our area for about a month. First rep told us that it would be fixed in 72 hours. Second rep told us that it was literally just fixed, a week later. Third rep told us that the towers were still being repaired and that they didn't know when it'll get fixed, but they'll take a comparable credit off our bill (10%, real ****ing comparable). Her supervisor told us that we were lying, that our problem had been fixed two days after the initial call, and that our phones had 99% to 100% functional.
Sprint can **** off.
Same crap in Minnesota. I will switch to t mobile after my contact is up. The service may be just as bad,but at least it will be cheaper.
Sent from my HTCONE using XDA Premium 4 mobile app
File a complaint with the BBB, you will get a phone call in about 3-5 days and tell them you are done. They will waive your ETF.
They told me the LTE upgrade will be complete in my area in January. And they offered me a hefty discount on my service until then. I also have it set to review the same case in the end of January and if its not better I'm out of sprint as well.
This is a bad year for anyone to be in sprint but I monitor service trender every day and all across america they truly are working on the towers. Pretty much all of them. Its called network vision. Things will get a lot better for most people and in the meantime you can easily get an airrave device for free. Works great. We have tons of customers that's been getting the device recently due to all the upgrades and say it works perfectly. It won't get you out of your etf but it will give you service in your home. You can also call retentions and they WILL give you credits on your bill because of this. I had several call and one got as much as a $200 credit and all he said was "I'm dropping calls and I rely on this for work". They even overnighted an airave to his home
Retentions: ( 888 ) 273-9460
Airrave: ( 855 ) 405-4098
Both those numbers are direct numbers to a live person. Be nice at first. Explain the situation. If you don't like what you hear at first explain more thoroughly the importance of the matter and if you still can't get your issue resolved then threaten to cancel port to another carrier on your next day off from work.
In the meantime watch or listen to "cell phones and flying" by Louis CK
Sent from my LG-G2 using Tapatalk
You should not be expecting to do any downloads / streaming on 3G. Should be ok for emails and maps, though.
As for your texts not going through, are you sure your roaming settings are set properly?
Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?
limache said:
Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?
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South florida for the most part has pretty decent LTE service, though I will say that I've tested all over my area (West Palm Beach), and have gotten a high of 31down/13up and a low of 6down/3up while showing LTE service on my device. I will offer one caveat...it's usually hit or miss INSIDE buildings.
I've complained to Sprint when I couldn't get a phone I bought for my daughter to hands free activate properly inside my house due to lack of service. I was asked about an Airrave device, but it seemed more that they were looking to SELL it to me than GIVE it to me. I honestly should demand it, as I routinely drop calls inside my house or have to walk outside to continue talking. I must say that even though the service I get with my discount through my company isn't extreme given the number and type of devices I have and the data we use, I still sometimes feel like I'm not getting a very good value.
limache said:
Does anyone have experience with Sprint in South Beach, Miami? I'm going there for a few months starting in Jan so I was hoping it's not terrible lol. Do they even have LTE there?
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http://www.sensorly.com/map/2G-3G/US/USA/Sprint/cdma_310sprint
Th3Bill said:
South florida for the most part has pretty decent LTE service, though I will say that I've tested all over my area (West Palm Beach), and have gotten a high of 31down/13up and a low of 6down/3up while showing LTE service on my device. I will offer one caveat...it's usually hit or miss INSIDE buildings.
I've complained to Sprint when I couldn't get a phone I bought for my daughter to hands free activate properly inside my house due to lack of service. I was asked about an Airrave device, but it seemed more that they were looking to SELL it to me than GIVE it to me. I honestly should demand it, as I routinely drop calls inside my house or have to walk outside to continue talking. I must say that even though the service I get with my discount through my company isn't extreme given the number and type of devices I have and the data we use, I still sometimes feel like I'm not getting a very good value.
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Lol that sounds like the ATT experience for me in NYC...I could never make phone calls in my house. I always had to go outside to make calls, even in the winter! That's why I can't use ATT anymore. I've always heard good things about Verizon, except that it's the most expensive carrier out there but I've never heard anyone complain about reception or service though.
limache said:
Lol that sounds like the ATT experience for me in NYC...I could never make phone calls in my house. I always had to go outside to make calls, even in the winter! That's why I can't use ATT anymore. I've always heard good things about Verizon, except that it's the most expensive carrier out there but I've never heard anyone complain about reception or service though.
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I'd never use VZW or ATT.
VZW is the choice of my ex-wife, hence they are the devil and are to be destroyed or at least avoided at all cost.
ATT screwed me over back when first gen IPhone came out....after 2 months, I decided the device was stupid and sold it to someone for the exact same $300 I paid for it (sucker)....called ATT and cancelled the line....well, they left it open for 5 more months (of course not sending me a bill so I would KNOW this), then sent me to collections for the $300 bucks. Hence, they are the devil and are to be destroyed or at least avoided at all cost.
Th3Bill said:
I'd never use VZW or ATT.
VZW is the choice of my ex-wife, hence they are the devil and are to be destroyed or at least avoided at all cost.
ATT screwed me over back when first gen IPhone came out....after 2 months, I decided the device was stupid and sold it to someone for the exact same $300 I paid for it (sucker)....called ATT and cancelled the line....well, they left it open for 5 more months (of course not sending me a bill so I would KNOW this), then sent me to collections for the $300 bucks. Hence, they are the devil and are to be destroyed or at least avoided at all cost.
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Haha dropping that ex bomb is always funny haha I feel ya buddy
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marksedge said:
Haha dropping that ex bomb is always funny haha I feel ya buddy
Sent from my HTCONE using XDA Premium 4 mobile app
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It's all good. Second wife is very much an upgrade over the last one, so I have no complaints here
Also got 2 beautiful little girls from it
Th3Bill said:
It's all good. Second wife is very much an upgrade over the last one, so I have no complaints here
Also got 2 beautiful little girls from it
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It's always good to upgrade. ?
Sent from my lair.
volk9029 said:
It's always good to upgrade. ?
Sent from my lair.
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Yeah...and I didn't have to pay to upgrade my device...oh wait, yes I did...it was called alimony hahaa
Th3Bill said:
Yeah...and I didn't have to pay to upgrade my device...oh wait, yes I did...it was called alimony hahaa
Click to expand...
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You ALWAYS pay one way or another
Sent from my HTCONE using Tapatalk 2
Cheaper to keep her
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Even though sprint is not better business bureau accredited, I have filed a complaint with the BBB against sprint regarding the fact that they have knowledgeably put defective devices in the hands of consumers, and are not making a quick effort to remedy the situation, I have also stated that sprint wants to replace the devices with refurbished devices, which are valued at a lesser value then a brand new device, and still charge customers for the full price of the brand new device. I have also pointed out that they are stringing customers through the 14 day exchange period claiming it is the network, and then on the 15th day saying it is the device, and making it very difficult to exchange the devices. any way I am encouraging any one who has had issues with their device to file a complaint with the bbb against sprint, as sprint does respond to their complaints on there
Yesterday, after many chats and calls with Sprint, and 2 trips to 2 different stores, I was assured that my device is fine and that the towers in my area are to be fully functional by May 7. We'll see if my service improves. I have the option of getting refurb, which is complete bs. A brand new phone that may be defective and I can't get a brand new one because I'm past the 14 days. So yeah, I'm with you on this if things don't improve in 3-4 days.
OP. The first device I've received had a completely black pixel in the top right. I exchanged it and got a new phone with a SCRATCH under the glass and a red pixel (which I'm guessing is dead). On my third trip the guy was reluctant to hand me a new HTC One, but when I got it, it had another completely black pixel. I completely agree that sprint is knowingly dishing out defective devices to people. I'll try and figure out how to file a complaint with them. Thanks OP
Sent from my 831C using Tapatalk
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
dogcmp6 said:
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
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Hard to prove stupidity.
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
I agree with your anger. I have never wanted to switch carriers in the 5 years with Sprint until now. I wish I had not have sold my gs3 when I got my m8. I would go back to that and sell this one. I still might. It may be the towers for me, that is yet to be seen, but the utter lack of service over this is the frustrating part. I shouldn't get a refurb for a brand new defective device. "That's Sprint policy" though. Lameness.
Yeah, once I have my replacement I will be submitting a complaint to the attorney general of Illinois about the issue too, and encourage others to take part in that step too...also I can see by the increase in complaints to sprint on BBB's website that a good amount of people are seeing this thread and submitting complaints...ive been stuck on a Samsung replenish which is my back up phone for 4 days...also the serial on my defective m8 is HT441SF....
limpiador31 said:
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
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Mine starts with fa43 also maybe I need to return it I just got it
Sent from my 831C using XDA Premium HD app
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
mswlogo said:
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
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Click to collapse
Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
Sent from my 831C using Tapatalk
The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
fr0st420 said:
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
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Click to collapse
Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.
I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.
I agree with you. I have 2 sero plans as well, if not then I would be long gone too.
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
fr0st420 said:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I'm lucky if I get 0.5 mb.
My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense
I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
Sent from my 831C using XDA Premium 4 mobile app
What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.