Hello,
I have been experiencing an strage connectivity problem. I'll try to be as precise as possible to facilitate understanding.
I have owned an HTC TYTN II (unlocked, UK version bought in USA through MobilePlanet) connected in the USA through T-Mobile since December 2007. I subscribe to T-Mobile full internet ($19.99 internet2.voicestream.com, no proxies)
The phone has worked wonders during this time and I have push email with Microsoft exchange 2003, I could browse the internet, any sites, download youtube videos, streaming audio, whether for the home plug-in, etc.
Suddenly, 2 days ago, I was downloading the news on an RSS reader and it could not connect to any of the feeds. Strange! I thought. I reset the phoen and everything continue working. By the way, even when the RSS reader and PIE could not connect, I DID continue to receive emails through the same EDGE connection.
yesterday something similar happened. PIE would stop at "Locating..." even for www.google.com. I changed my DNS servers to OpenDNS and it "seemed" to solve the issue, however, a few hours later, Live messenger could not connect. I reset the DNS servers to the T-Mobile default and it did not fix the problem. PIE cannot connect, whether plugin cannot connect, Live messenger cannot connect, prRSS reader cannot connect ..BUT...Outlook receives push emails as if nothing had happened.
This morning I called T-mobile. They made me go through the configuration again. Made me change my SIM card to another T-Mobile phone (my wife's) in the same area to eliminate power outages or tower problems as the likely cause. Again, the Tytn could not connect by my wife's phone with my SIM card connected perfectly (yahoo, google, etc). I reset the TYTN II to use the T-zones (wap) connection instead, and the same thing happened: Connecting...Locating...Opening.... stays there forver. T-Mobile rep suggested "Clear Storage", which I did, and then a "hard-cold-factory reset" to no avail.
before the reset, I tried a, little tool I have to troubleshoot networking problems. it basically does an HTTP/GET from a given site and dumps the HTML text on the screen. i tried it with Google and yahoo and it worked, very quickly, as expected.
Bottom line. This is the situation right now:
- Factory reset TYTN II. No custom applications installed. No tweaks or customizations.
- T-Mobile full internet plan (internet2.voicestream.com)
- PIE doesn't work (Connecting...Locating---Opening... stays there forever)
- Live messenger doesn't Work
- prRSS doesn't work, weather plugin doesn't work
- Outlook exchange connection DOES WORK and has never stopped working.
The same setting used to work for 2 months. Phone has not been dropped, gotten wet, exposed to magnetic fields, etc.
PIE works through other connections (WiFi for example)
UPDATE: If I try to navgate to a web page using PIE, i.e, www.google.com, it goes: Connecting...Locating...Opening.... after several long minutes it error outs with this error message:
The page cannot be displayed or downloaded because the connection was lost. check the connection and try again later.
I have owned WM phones since the Motrola MPX-200, MPX-220, Dash (WM3, WM5, WM6....) and Symbian phones (E61) and I have never experienced anything like it.
Can anyone shed any light on this?
Much appreciated. Thanks in advance...
Luis
Related
Subject says it all.
AS works (usually) for a while after reset, but then it just hangs saying "Synchronising" but gets nowhere.
Sometimes killing and restarting AS works, but usually I have to reset the damn thing.
Anyone else having this problem/found a solution? Not sure I'll get any sense from Orange (in fact, I am sure I'll get sod-all sense from them!)
Ferg.
P.S. Got HTC Home, iMate WMP Today, Live Search, Voice Command and many other apps installed. Perhaps it doesn't like Home or so.
More likely its a connection thing.
Try disabling advanced functionality in Start, settings, connections, USB-to-PC
That will make it try a USB connection instead of an IP based one.
Sorry, I should have said I was referring to AS on the device itself - it's Direct Push that's mucked up.
I meant on the device... but that was based on AS with pc
However, if you have an exchange server in the mix, then I would guess it either is losing the connection to the server. What happens if you leave it until it errors? (ie what error code)
Can you sync with the server OK when you do connect with USB to an internet enabled pc?
Well, the funny thing is it doesn't give me an error (or I've not waited the hours required for it to time-out).
The TyTN I have works a lot better under the same circumstances (same Exch, same account, sam SIM card etc, so it would deffo point towards the TyTN II itself.
The only thing left to do, I supose, is to ramp up the Exch logging and see what that says, but I wouldn't hold out too much hope of that.
Thanks for your assistance, unwired.
F.
Ok so its definitely the device...
Do you have signal issues on 3g where you are? Is your network allowing simultaneous voice and data? Have you installed the server certificate OK on your device?
Yeah, all the Exchange stuff is configured correctly - that's my job after all.
No 3G issues (since I use the TyTN from the same place.
Although I did notice recently that I can't actually have adata connection and a call at the same time (with 3G coverage). I guess I should be able to...
F.
sorry to bring up an old post,
having same sort of problem, but only when trying to get attachments. seems to take forever, (5-10 mins stuck on syncing then looks like it gives up) but the attachment is then there, which is crazy as its a 30k word doc which should take seconds.
did you work out any kind of solution?
edit: this is on a clients kaiser
Got a little bit of a bizzarre one, when i install BBC (Blackberry connect) to my kaiser (both BIS and BES) the device will function fine, but as soon as i use the email setup wizard it messes things up.
The email connection wizard is using internet explorer.
After i exit this, my internet explorer get confused and wont work!
I try viewing a web page and it pretends to look, but does nothing. i refresh it says complete but does nothing.
Yet ive installed opera mobile and mini, both work ok, getting a data connection at the same time as the blackberry is not an issue.
But i cant figure for the life of me why this email set up wizard has killed my explorer.
I could uninstall blackberry and start again, but my IT department wont be chuffed if i request my BES password again for the third time in a week!
If anyone knows of a way to make the internet explorer work again that would be great!
same issue
Got the same issue - think it might be an issue with the BBC software itself. I tried to view a company internal website - which I think tried to use the BB web browsing connection + hey preso IE doesnt' work anymore.
Exactly the same symptoms - IE pretends to look for a site but returns nothing. Marvellous - glad to hear Opera works - just downloading it now.
John.
I've got BBC (bis) and internet working fine on my Tytn II.
Do you have a seperate data contract for the internet. I think that the connection that bbc sets up is just for emails.
Mind you I only have a BIS account.
So my Blackberry connection is more or less permanently connected and my emails come through as and when. If I then load IE the phone will attempt to connect to my contract internet data connection (should wi-fi not be available) and surf the web.
This all works ok, check your settings for IE to see what connection its using for surfing.
Cheers
Hi all, I have a problem with BB Connect on my TyTN II. I have BES and everything is working fine in the past.
I reinstalled the OS to my PDA over the weekend and reinstalled BB Connect & then I cannot send/receive emails. First I installed the cooked roms, and changed the AKU value to .0.4.2 (also tried .0.4.4). Then I reverted back to the factory ROM, and still have the same problem.
The little icon at the bottom right hand corner of the screen shows 4 blue circles, which indicates the BB Services is connected.
Also, on the BB Connect settings, under Status, it says connected. In the Identity Tab, PIN, IMEI, & IP Address are all ok. But under email settings, the box is blank and it says "Email Settings Unavailable". Also under the Services tab, I can only see 3 services, Blackberry Internet browsing service, IPPP for BIBS & Provisioning.
This problem is weird because the Status is Connected, but somehow is not getting the email settings from the Blackberry server.
My company's IT is dealing with the operator's helpdesk and they are CLUELESS!!
I have tried to fix this by hardreset many times & installed many different ROM, and still cannot fix it (even when I revert back to the original ROM I used to have).
Pls can anyone help?
I have never provisioned a bbconnect device ota but always using activesync and the blackberry connect desktop.
Hi, sorry but I dont understand what you are trying to say?
et-perth said:
Hi all, I have a problem with BB Connect on my TyTN II. I have BES and everything is working fine in the past.
I reinstalled the OS to my PDA over the weekend and reinstalled BB Connect & then I cannot send/receive emails. First I installed the cooked roms, and changed the AKU value to .0.4.2 (also tried .0.4.4). Then I reverted back to the factory ROM, and still have the same problem.
The little icon at the bottom right hand corner of the screen shows 4 blue circles, which indicates the BB Services is connected.
Also, on the BB Connect settings, under Status, it says connected. In the Identity Tab, PIN, IMEI, & IP Address are all ok. But under email settings, the box is blank and it says "Email Settings Unavailable". Also under the Services tab, I can only see 3 services, Blackberry Internet browsing service, IPPP for BIBS & Provisioning.
This problem is weird because the Status is Connected, but somehow is not getting the email settings from the Blackberry server.
My company's IT is dealing with the operator's helpdesk and they are CLUELESS!!
I have tried to fix this by hardreset many times & installed many different ROM, and still cannot fix it (even when I revert back to the original ROM I used to have).
Pls can anyone help?
Click to expand...
Click to collapse
I also had this a few times and our BES admin found that each time I had this problem my BES-account was ****ed up. The only way we got this working again was by re-creating the account on the bes server.
I'm not sure it's exactly the same in your situation but it sounds like. So maybe you want to give that one a try.
cheers
Sorry, I was a little too concise.
If you reinstalled as you said, then you have lost the original provisioning. For BES, you will have to install the Blackberry Connect desktop on a pc that has access to your exchange account that also has activesync installed also. You then connect the device to the pc and then provision it. As the previous replyer said, you may want to recreate the account on the BES server.
Again, afaik you cannot provision a bbc device ota for bes.
I will bet a dollar that you haven't properly sync'ed using the BB Desktop Connect.
Make sure that Outlook is running, start up BDC and "Configure Wireless".
If you do not, your phone doesn't have the settings to connect to your server. It can connect to the outside world, but then doesn't know where to go from there.
Hi all, thanks for the post, really appreciate it. I was searching a few days to try to find the answers.
I have asked my company to reset my activation to fix it, but tomorrow may try to get my IT to install the active sync & bbc connect desktop software. He was refusing to install it on my PC today.
Again, thanks and really appreciate the comments!!
I ran through the guide of setting up the new radio and ROM for my phone, all went well and everything was applied successfully (RUU_Kaiser_HyperDragon_III_Raphael_WWE_20081225 AND KAIS_Radinly_1.70.19.09) but now the phone won't lock onto my network (T-Mobile in the UK). It locks, momentarily, then loses the connection and starts searching again. I've tried leaving the network selection on automatic, and also setting it manually to t-mobile UK, but in both scenarios it does exactly the same.
Can anyone suggest what is going wrong and how to fix it?
Just to elaborate on the new ROM I've installed:
1) My device no longer connects to T-Mobile UK on anything other than GSM - so no 3G, HSDPA etc. Any idea what I do to fix this?
2) I can access the Internet via Opera, IE, RSS etc. yet when I do send/receive in the email it fails to connect to the Internet without even appearing to try and connect. Im not sure what is causing this or how to fix it?
3) I dont seem to be able to lock on to a satellite - is this becuase QuickGPS isn't installed to assist the lock?
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
brandall said:
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
Click to expand...
Click to collapse
Yes, gone through that process and soft reset several times. I can browse the web with opera and/or IE, and the RSS reader is working too, but the email wont work at all. I've set two different accounts (a POP and a GMail IMAP) and both do the same
Making some headway here now on these....
The GPS did connect - albeit VERY slowly. Is QuickGPS free to download somewhere to speed things up?
Got the email working - looks like there may be a proxy bug in the Rom i'm using as it kept resetting itself all the time when I closed the proxy settings dialog. Seems OK now though.
Still no luck on the high-speed internet connection though
Did you remember to do a hard reset immediately after flashing (i.e. at the point where you are invited to tap the screen to begin).
Sounds like a bad flash or a radio problem.
Yep, did hard reset becuase I had to look up on the wiki which keys to press
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall