Hi everyone,
I just can´t download the attachments of emails I receive...I make the sync, I receive the emails, but when I try do download the attachments it just don´t work (it seems that its going to download, it show that "download arrow" aside de attachment, but nothing happens and the "download arrow" just goes away...).
Can you help me with it?
Nobody?
I have just installed a new ROM and nothing...its seems to be hardware problem, and that really sucks.
With my Touch Cruise and with the same configuration, everything just works fine. With my friend´s Diamond, everythings works fine either.
However, with mine it´s impossible to download email´s attachment...damn...
Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.
Spawn12 said:
Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.
Click to expand...
Click to collapse
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.
Thank you for your response.
However, this is not a settings problem. I have checked and re-checked all the settings. Actually, the settings on my Diamond are exactly the same I had on my Cruise, and are the same I have inserted into another Diamond.
It's really strange...always when I try to download attachments it shows "error synchronizing". I have already choosen the external memory to be the place to file the attachments, but it didn't worked.
On the attachments folder at the external memory it only shows some "empty" icons, but there are no attachments downloaded over there.
It is so frustrating...damn...
KukurikU said:
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.
Click to expand...
Click to collapse
That's exactly what I do. On my Cruise it was the same...the header first...than choosing the files, and after all that pressing the send/receive. But this is not working with the Diamond.
It starts the procedure of downloading the files, and after all it finishes the procedure without downloading it. It also clear the "downloading arrow", as if the download had been finished...but it's not...
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
ohnophone said:
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
Click to expand...
Click to collapse
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...
Nobody? No clues?
I have already updated Diamond´s ROM, and nothing happened.
I have also called the HTC support in the US, and no way of getting the emails´ attachments downloaded...damn...
I have changed my ROM at least 4 times...now I'm using the 137.456.2, and the attachments still not downloading....frustrating....
Guys, this is my last posting regarding this matter...I promisse!!!
Unfortunatelly, this attachment issue that I have faced is too much for me. I have tryed to change the ROM...I've changed the settings...I've prayed the Lord and I've entered into an agreement with the Devil itself...and nothing happened.
The Diamond's behavior is not exactly what I've thought a up-to-date device should have.
Shame on HTC...that has acted such as a minor company...
Therefore, I'l have to get bach to Sony...Xpria here I come!!!!!!!!!
SOLUTION!!
Hello,
I too noticed this issue, and found this thread this evening in attempting to resolve it. GOOD NEWS – cracked it!
I had exactly the same issues as you, and I also had multiple Windows Mobile 6.1 devices to test with (including 2 x HTC Diamonds). All WM6.1 devices had the same issue, although an old WM5 device (original HTC Touch in fact) worked fine.
This led me to think it could well be a backend Exchange 2007 configuration issue - and indeed it was: basically a Exchange 2007-set policy to which only the newer devices would adhere to.
Very simple to change:
1. From your Exchange 2007 server go into the ‘Exchange Management Console’
2. Open up the ‘Client Access’ pane which is beneath the ‘Organisation Configuration’ tree
3. Right click on your defined rule (‘Default’ by, erm, default!) and click ‘Properties’
4. Go to the ‘Sync Settings’
5. You need to tick the (now rather obvious!) ‘Allow attachments to be downloaded to the device’
6. Click OK
7. FIXED!
FYI. when I first looked at this a few months ago, ie. when I first migrated my test platform over to Exchange 2007, I assumed here I was defining the default download policy for a given Windows Mobile device, ie. the same as you enter on the device (when selecting how much of a message header to load, how many days/weeks of past calendar etc).. where-as instead on further attention to detail it transpires you are simply giving permission / setting limits here in the Exchange 2007 interface and then you setup your actual preferences on the device itself.
Hope this all makes sense.. and brings an end to your sleepless nights!
Si
Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!
How did you disable the dll?
How exactly did you disable the dll?
Did you Prohibit "Tomcat Servlet Engine" under Web Service Extension?
I found this blog that details the issue, however the link to his patched dll is broken:
http://thofmann.blogspot.com/2008/08/fixing-attachment-download-with-active.html
hmoroni said:
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...
Click to expand...
Click to collapse
He he
Got the same problem. No clue?!?!?!?!?
Also need help!
hmoroni said:
Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!
Click to expand...
Click to collapse
Hi
I have the same config as you:
Citrix + WinMobile 6.1 + 2003 Exchange Server.
I will try your idea.
Thanks
I connect to my exchange server and push email to my Diamond.
I was wondering whether there was a way to automatically download and display the images of HTML mail without having to tap on the download link, as sometimes its hard to see the content of email if I am viewing in an area with no phone reception or data connection.
Im not so bothered about attachments, just the image content of regular email.
Yes I have used the search..
You mean the "Internet pictures blocked" to protect your privacy?
Yeah it's annoying but I don't have the answer to that...
Have you set Outlook to download the entire message?
mkhattab said:
Have you set Outlook to download the entire message?
Click to expand...
Click to collapse
Yep I have..
turt said:
You mean the "Internet pictures blocked" to protect your privacy?
Yeah it's annoying but I don't have the answer to that...
Click to expand...
Click to collapse
Yes thats what I mean
You do know your exchange server has to be running Exchange 2007 and have HTML enabled, right?
mkhattab: I have an Exchange 2007 server, HTML is enabled, but when I receive an HTML mail with pictures from the internet, there's some security settings preventing the pics from showing DIRECTLY. You have to click on "Internet pictures blocked", then click on "Download Internet pictures"...
As far as I know there's no setting/registry allowing to download automatically, you have to click twice for each such mail...
Have you checked if it's something that can be done from the server side by the admin? Exchange server usually take full control over what the devices can and can't see and very little is enabled by default.
mkhattab said:
You do know your exchange server has to be running Exchange 2007 and have HTML enabled, right?
Click to expand...
Click to collapse
yes to both for me..
darthbane2k said:
I connect to my exchange server and push email to my Diamond.
I was wondering whether there was a way to automatically download and display the images of HTML mail without having to tap on the download link, as sometimes its hard to see the content of email if I am viewing in an area with no phone reception or data connection.
Im not so bothered about attachments, just the image content of regular email.
Yes I have used the search..
Click to expand...
Click to collapse
+1 Bump...bump
Have the same problem here
It's been a while ago somebody replied on this Thread...
Is there somebody out here who know's why pictures cant be downloaded automatically???
Thanks neway
Regards
Jeroen
Hi,
When using windows live if i try to download an email attachment greater then 2meg im greeted with a screen telling me the file is too big to download, this appears to be a restriction set by windows live as i have over 30meg free space on the phone storage and 25 available phone memory (incase it intended to cache it there before writing it to the storage)
I have set the attachment to be stored on the "internal storage" so space should not be an issue.
I have a also tried downloading via my wifi connection just to prove this is not a limit somehow forced by my operator.
is there a way to circumvent this restriction?
at the moment i have to visit the hotmail webpage via opera to get large attachments and save them to my phone. it would be better if windows live would allow me to grab these attachment via the send/recieve
Hotmail allows upto 10meg attachment size normally, this should be the same when accessing via a mobile?
If memory serves me right there is an option on the email settings, it allows you to select the size of the incoming message and how much can be downloaded.
Hope this helps!
Luck
The outlook email has options for message and attachment size download limits, as does my googlemail account.
Sadly the hotmail account only has not such option, i think the limits hardcoded into the software. i have been searching the registry hoping to find an entry their but so far no luck.
Workaround
I have a yahoo email account. So, i forward the email to it and download it with yahoo mail. Works ok.
Just tried sending a email with a 14mb attachment size and galaxy s says its too large! and this is over wifi ?
Can this be changed ? Anyone know what the max size is ?
Absconditus said:
Just tried sending a email with a 14mb attachment size and galaxy s says its too large! and this is over wifi ?
Can this be changed ? Anyone know what the max size is ?
Click to expand...
Click to collapse
Are you using Gmail to send attachments or what? Gmail limit is 25MB so gmail should work. Wifi doesn't effect that in any way, it's based on your email client.
spectre85 said:
Are you using Gmail to send attachments or what? Gmail limit is 25MB so gmail should work. Wifi doesn't effect that in any way, it's based on your email client.
Click to expand...
Click to collapse
Well its virginmedia mail which is run by gmail........but im not using the gmail app im using the stock "email" app that came pre installed on the phone.
Absconditus said:
Well its virginmedia mail which is run by gmail........but im not using the gmail app im using the stock "email" app that came pre installed on the phone.
Click to expand...
Click to collapse
hmmm could be the email app then, i'm not 100% sure.....never used it. Does it sync with your gmail account or do you have it set up through exchange or something. a lot of companies have a limit of 10 megs so that could be the issue.
http://mail.google.com/support/bin/answer.py?hl=en&answer=8770
that's the link where I found the size limit for gmail and if you are using the stock email app, you should ditch that and use the gmail app works awesome for me
Hi,
Is there any email client can show the size of each email. I tried the K-9 Email. It can limit the download size for the first download. However, it cannot show what is the total email size. So that I don't know how many KB or MB I need to completely download that email. It is very important when I am travelling.
I tried many email client but cannot find any of those can show the single email size. Anybody know any email client can have this?
thanks
Hi, I have the same question... Till now I found just "ProfiMail" http://www.lonelycatgames.com/?app=profimail
It is great one (I am using it on WM), but quite expensive for android... Is there some other possibility?