After many months of trouble free use I seem to have hit a number of issues and wonder if anyone has any suggestions. I will list them below. I don't know if they are related:-
1 The device will not switch on until either connected to the mains and/or soft reset.
2 Sudden unexpected draining of battery.
3 Random backlight changes not connected to the settings made
4 Cannot be synced with laptop Error of replog.exe
5 Battery indicators shows charging when not attached to mains.
Quite a list and rather disappointing after such trouble free previous use.
Brian Leach
time to get a replacement
I'd hope to get more than three month's use out of a £400 plus piece of kit!!!
3 Random backlight changes not connected to the settings made
this one could be because of Phone Alarm if u have that installed
Your right, you should not have to "brick" your phone!
If you've done any mods like ROM's etc...I am of no help. As tempting as those are, I dont need the headaches that, with my luck, may happen! Thus I've avoided those completely. My Kaiser is 6 months old.
Things I would try...
Hard Reset after you backed up any data ( if possible )
If you are using Sprite Backup you can recover a previously saved system state and apps prior to your problem start date.
Your battery may be croaking causing the backlight/charging problems. Try running without the battery.
Re-install Active Sync...
Remove the SD card and see if that is causing problems
Contact HTC and/or wait till someone smarter than me chimes in
Good luck, and I hope you get it back up and stable
Thanks for the suggestions.
I never managed to get Sprite tp work so I am trying to avoid a hard reset but that may be the only option.
I suppose the reason I want to avoid this is the many programs I have on the device which of course may be causing the problems so it's a bit of a vicious circle.
I have a spare battery so I might try that.
I tried reinstalling Activsync without success.
As you say I may well have to contact HTC.
Anyway thanks for taking the time to reply.
Brian Leach
Maybe you can get ActiveSync to work over bluetooth so you can at least back up what you need and then do a hard reset.
If a hard rest doesn't fix it i would then contact merchant/vendor to see if you can get warranty work done.
If you can't get warranty work done i would suggest flashing your ROM. You should be able to get Hard-SPL loaded and flash a ROM all from an SD card and not actually having to hook it up to your PC with active-sync.
Otherwise, if you don't want to take the risk I guess you'll have to live with the problems...but they sound pretty severe.
gl!
Didn't think of a bluetooth backup. Will try that.
Thanks for all the ideas.
Brian Leach
backup safety
fizzie said:
Your right, you should not have to "brick" your phone!
If you've done any mods like ROM's etc...I am of no help. As tempting as those are, I dont need the headaches that, with my luck, may happen! Thus I've avoided those completely. My Kaiser is 6 months old.
Things I would try...
Hard Reset after you backed up any data ( if possible )
If you are using Sprite Backup you can recover a previously saved system state and apps prior to your problem start date.
Your battery may be croaking causing the backlight/charging problems. Try running without the battery.
Re-install Active Sync...
Remove the SD card and see if that is causing problems
Contact HTC and/or wait till someone smarter than me chimes in
Good luck, and I hope you get it back up and stable
Click to expand...
Click to collapse
be careful what you backup since the problems could be software based and restorin a backup containin these issues could put you back to where you left off
Will bear that in mind thanks
Brian Leach
Related
I know that the current versions of Sprite doesn't work, and they're working on a WM5 version, but is there anything at all that can create a backup of a working unit as of now?
Now that WM2005 uses persistent storage we don't need to back it up do we?
Won't the apps and contacts/calendar remain even if the devices loses power or is hard reset?
Yes, you're right about that. I tested that yesterday, and the unit doesn't loose anything. But I like to experiment with different types of software, and then sometimes a mere uninstallation isn't enough. Like NiceStart, that made the unit wake up again and refuse to be suspended when it was uninstalled, so I had to re-install it.
Which leads to my way of doing things: Making full backups (on Windows computers I use PQ Drive Image the same way I use Sprite on PPCs) before any significant change, so I can always get back to the smoothly running system I had. I wouldn't like to have to set up the whole thing from ground up again because of some misbehaving third party software not to mention an ill-adviced registry hack.
Mastiff said:
Yes, you're right about that. I tested that yesterday, and the unit doesn't loose anything. But I like to experiment with different types of software, and then sometimes a mere uninstallation isn't enough. Like NiceStart, that made the unit wake up again and refuse to be suspended when it was uninstalled, so I had to re-install it.
Click to expand...
Click to collapse
Did it keep yuor contacts & calendar aswell after the hard reset? Or did you have to resync to transfer them back?
Thanks
I didn't do a hard reset, I just removed the battery and left it out for 20 minutes. Nothing was lost at all. In fact it had turned on the WLAN while it was gone. Wish it could do that when I suspend the damn thing! Also, it first said that there was no Radio ROM, but a simple soft reset fixed that.
I know this is my first post here but I've done my best to search the forums and I haven't found anything that looks like it helps me.
I just got my AT&T Tilt yesterday. It came unlocked (I'm using it with T-Mobile) and has an HTC ROM installed as well as various other apps (Ms. Pacman, TomTom 6, SuperDoku, etc.). I had some issues with it locking up yesterday (similar to what I'm experiencing now but to a much, much lesser degree) when I was playing around with it but those issues somehow corrected themselves.
This morning I installed the Tilt keyboard fix that TaurusBullba posted on here back in June to fix some mapping issues. Since I installed and soft reseted, everything has been going kinda haywire. The Wi-Fi turned itself off and I can't turn it back on. When I slide out the keyboard the orientation stays in portrait mode. When I try to shut down the phone using the power button it hangs forever. Now, actually, half the time I press the power button nothing happens at all.
I've tried uninstalling the CAB but that didn't fix anything at all. I'm afraid to try a hard reset because, from my understanding, I'm going to lose everything that came pre-installed on my phone for me. I should probably also add that last night I installed the Google Maps CAB with no problems whatsoever. Is there some simple solution I'm overlooking? Thanks much!
I would advise that if you have tried soft resets to try and resolve the issues and it hasn't worked, then perhaps a hard reset?
It sounds as if the software you have installed as either caused the problems or exacberated them (ie made them worse).
With hard reset it wipes everything back to when you got it. If you are able I would suggest that you plug it into the computer and make sure ActiveSync backups up your contents. You may also want to use this get all the files on the main memory either to the storage card or to you're PC.
As this is yo're first post I don't know how au fait you are with the above that I have mentioned
The preloaded apps will be reloaded again. You won't have an empty ROM if you do a hard reset. It will be as if you just flashed the ROM again.
Thanks for the replies guys. I went ahead and did a hard reset and it looks like the only thing I lost (or at least the only thing I miss) was TomTom. I've already reinstalled that using a link I found on here, and everything seems to be good to go.
I still have no idea what might have caused the problems though, so I'm afraid that they might come back or I might repeat some dumb mistake I made. I guess I'll just have to live with that for now.
clear storage / hard resets no big deal, just expect to do it every other week while you're finding all the cabs that work (or dont work) for you..
I generally clear storaged every week when i first got my tilt until I found all the app's I liked that didn't have side effects
Ok, this has happened to me several times and i have never figured out why this has happened.
today i went to school and since we were having a test i turned my tilt off. after the test i turned my phone on. the tilt went through the normal boot (but i didnt see the att animation). then it went to the phone setup/align screen stuff, this is when i relized im screwed. after that i reset (to avoid the reinstall of the att software).
so the over all damage done is, my registry seems to have been competely erased. all my settings are lost, but as far as i can see all my files are there.
has this happened to anyone else, or does anyone have an idea what caused this? the only thing i could remember that is a cause of worry is that my main phone memory was down to about 2.3mb.
if its possible to get registry back please help, but really the only thing i want to know is how to prevent this after i hard reset and start to rebuild
:-(
are you using a fancy rom or a boring one?
ChumleyEX said:
are you using a fancy rom or a boring one?
Click to expand...
Click to collapse
Boring normal ATT rom, i have just seen to many problems with others....
maybe try the new updated one?
saying this probably doesn't help u much, but i had the same thing happen to me too, except i didn't turn it off or anything special. I just rebooted and lost the registry like you did. I don't think its your free memory though, i had over 40mb free when it happened to mine.
Nothing you can do except backup nightly so you can be prepared for next time.
If you're using the AT&T ROMs, Sprite Backup is installed by default.
Hope this helps!
_Alex_ said:
Nothing you can do except backup nightly so you can be prepared for next time.
If you're using the AT&T ROMs, Sprite Backup is installed by default.
Hope this helps!
Click to expand...
Click to collapse
is there a way to have sprite backup, backup directly to the computer when plugged in? so i dont use up all of the memory?
pizzaguy said:
is there a way to have sprite backup, backup directly to the computer when plugged in? so i dont use up all of the memory?
Click to expand...
Click to collapse
Buy a MicroSD Card, they are relatively cheap, you can tell the backup program to only keep a certian number of back-ups (I keep 5). It also comes in handy if you want to try a new Rom.
You can also auto reset the device after the back-up it helps with stability.
AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS)? I assume I'm going to be forced to hard reset and/or flash? Could I even avoid this and repair a different way?
Thank in advance for your comments
MindBridge
[email protected]
MindBridge1 said:
AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS) either before or after I hard reset and/or flash?
Thank in advance for your comments
MindBridge
[email protected]
Click to expand...
Click to collapse
Unfortunately a hard reset wipes the phone clean of all data. Unless there is some way you can sync the phone at this point or if you have previously synced the phone., there is no way to recover data after a hard reset.
Do you have previous backups to a storage card ? Or have you previously synced to your PC?
Any other options?
Thanks for the reply,
It's been at least 6 mos since my last sync. I can partially rebuild some of the contacts, but with received text messages I'm out of luck.
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Could I just rewrite specific blocks of data or is there any way to read the info that's in the phone already?
Another option
MindBridge1 said:
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Click to expand...
Click to collapse
It'll be worth cleaning the battery terminals and spring connectors carefully with a cotton bud/Q-tip and specialist electronic contact cleaner. Even though they may not look dirty, there can be contamination that may cause the problems you're experiencing. If you have a spare battery, also give that a try (after cleaning the spring contacts on the phone). Be careful not to get any cleaning liquid on the water damage detection sticker in the battery bay.
Still need some answers
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
I appreciate the help, though.
I really need to know if there's a way to rescue my data.
Thanks again to all!
Any more help?
Could someone please tell me what kind of help to ask for if I take this to a local repair center.
So far 3 local shops are giving me the stock line that I have to hard reset the phone and to kiss my data goodbye--all without examining the phone.
I've worked with computers enough to know that there are some raw recovery methods. Could someone please shed a little light?
Thanks again in advance--
More info needed
MindBridge1 said:
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
Click to expand...
Click to collapse
Thanks for your prompt response - keep those coming! Which did you try - cleaning the battery terminals/cleaning the spring connectors/replacing the battery with a another (and if the latter what did you replace it with)?
I really need to know if there's a way to rescue my data.
Click to expand...
Click to collapse
Pehaps it may come as no surprise that in order to stand any chance of getting data off the device (other than data on the memory card or SIM contacts), you need to have it powered up and running. What you've described are classic symptoms of power supply related issues and these tend to be caused by dirt or contamination which will need cleaning away, either that or a faulty battery.
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
ChumleyEX said:
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
Click to expand...
Click to collapse
I agree, it has been three days dude, that is longer than I could do without my phone. Check the battery, if it is not the battery, bite the bullet and move on.
It does not have a hard drive, so it is not like you can take it apart , yank the hard disk and recover data.
We have all lost irreplaceable data at one time during a hard reset or a PC re install. Hard reset, rebuild what info you can, get your phone back working and to you and everyone listening, put your phone on a regular backup schedule! Sorry dude tough love.
Yeah, time to sync every night and save some numbers to the sim car.
i know alot of you all dont want me to start a new thread but my phone is acting crazy and i need help ASAP its giving me plenty of problems but only going to ask to help a couple....
1.) i installed psShutXP Power key on my phone and it worked great and actually still does but after it has been on my phone my phone will soft reset at any given moment(mainly when im on a phone call)...i have uninstalled and installed to see if that was the problem and unistalled again and still no fix please help on this problem first
2.) sometimes when i hit my power key to wake up the phone from sleep mode it gives me either an all black screen or an all white screen so i will have to put it back to sleep and try 2 or 3 times
P.S. i own the htc fuze from at&t in the US and same ROM as it came with...PLEASE help and dont flame and i will not add another thread of this kind again
No worries friend. This site is here to help.
Your best bet is to try a hard reset. This will wipe the device and set it back to factory fresh state. Just like you took it our of the box.
The downside to this is all of your data and programs in memory will be wiped out. The SD card will be fine, but to be safe, remove it befre you hard reset.
To hard reset, do the following:
1. turn the device off.
2. press and hold the volume down and Enter Button (round one on front)
3. Soft reset and keep holding down volume.
4. follow instructions on the screen.
Since you are faced with this, you may want to try flashing a new ROM or deleting some of the ATT "bloat" that comes pre installed. Check here for new ROM advice. Check here for a lighter set-up of the factory ROM.
Good luck.
Doug M.
is it any other way i might be able to fix without hard reset...just want that to be a last resort
P.S. my phone have seen some water it fell in outside during a rain storm so didnt know if that would have something to do with it also but this also happen a couple of months ago
It sounds like you have already tried the normal procedures. Your best bet for future stability is to start over. If you follow one of the 2 guides in my earlier post, you will have a much more stable device going forward. It takes a bit of time, but is worth it. Once you get the hang of it, it gets easier.
Doug M.
just try to hard reset it. you always can go back to factory ROM.
now im using wm 6.5, and my device performance is spectacular. XDA is the best.
thx guys.....i will try the energy rom 3 wm 6.5 that i have heard alot about
energy rom is a good choice and my current rom .
don't worry , once you figure out the rom scene you will hard reset all the time and will learn how to backup your contacts and texts .
a good thing is that nrg's rom even has a good restoring program built in . Pim restore . i use it religiously .
If you run into problems flashing another ROM or the phone still "acts" up, the drop or the water may have damaged some circuitry in the device.
You may need to restore to a factory state and send it in for service.
thx guys i was out of town.........but yea i got a replacement coming in so back to the drawing board with adding all the software i had on the old one to the new one but once again thx
my phone would turn off randomly and when slid it shut. bent the battery pins out a bit and all good now. just thought I'd add that as a possible problem/solution
lol wish you told me a few days sooner i just filed insurance claim and got a new but thx anyway because i might just have to do that with phone....im not hard on phones just bad luck if you know what i mean
Other things to do in the future if you come across similar problems:
1. Uninstall the last app you installed prior to having the problems.
2. See if problem is still there...
3. Repeat 1&2.
Always back up your data... There are some very nice backup programs available.
If above doesn't work.
Hard Reset and load programs one at a time after hard reset until problem reappears...or hopefully does not reappear.
If you load a bunch of apps on your phone, it can be more difficult to narrow down because of the amount of changes made by each app it may not return to the same state after uninstalling a program. That is why Hard Reset can be your friend...