:lol:
I am happy i have WM5 finally working and sweet on my MDA III, but i cannot syn my device with my outlook, or anything. I have tried with Outlook open, it gives me "Support code: 85010014" i have uninstalled and deleted the folder, repaired outlook and i am not using activesync 4.1 and it is still giving th error message. I also have SP2, everything up to date. I have deleted and created new pathnerships, and uninstalled and reinstalled, still getting the same problem. Please any ideas will help. It is not connecting to an exchange server, i have also read around so i decided to post mine.
Activesync and WM5
Activesync under WM5 is different than under WM2003. You didn't indicate how you were trying to sync, I assume via a usb cradle/cable. With WM2003 the syncronization via a usb protocol. For some reason under wm2005, they decided to switch to TCP/IP.
If you look in your PC's network connections with your phone plugged in you will find a window's mobile local area connection. Unplug the cable and the local area connection drops off. The observation is that you now have to allow this connection through whatever firewalls you have setup. This week when ever I had the firewall turn on ActiveSync would not work. I eventually removed and reinstalled Activesync 4.0 (I was on 4.1) and I assume the installation process configured my XP firewall correctly this time around. Check your firewall settings.
Tried it
I only have the windiws firewall, i even disabled the micrisoft antispyware and it still giving me the same error message
Activesync, WM5 and Windows Firewall
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)
Re: Activesync, WM5 and Windows Firewall
rschell said:
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)
Click to expand...
Click to collapse
Actually I believe you will find it needs ports 5678, 5679, 990, 26675, and 5721. Hope that helps
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore
Tried it
i have tried it all, it is not working, i have disabled all firewall, something keeps popping up on my pda that it cannot get an ip, i just ignore from reading the wiki. I cannot get MS voice command to work, after install i get an error message, i really want to use WM5, i can do with out voice command, but active sync is very important. i think i will use active sync 3.8 in the mean while see if it works :?
obiesoft,
Are you using OST feature of Outlook? If so, make sure your Outlook client is connected to your Exchange Server during your first sync (i.e. when prompted choose "Connect" not "Work Offline", if not prompted check settings in Control Panel-Mail). Not to be confused with having ActiveSync connect directly to Exchange Server. This solved my problem with 85010014.
Good luck!
i am not using an exchange server, just outlook on a desktop, it syns perfectly on my laptop, so i am trying to find where the problem is. Also, my bluetooth always disconnects, why is this and how can i solve it?
Can i please get more help
Ok, My device synced with my laptop (which connects over wireless to the internet at home). I was happy about this so i copied my pst files from my outlook from desktop to the outlook folder on laptop and it now asks for password to an exchange server??? all this is weird, i just want all my contacts to go in with my calender info. Also the bluetooth is rubbish, it disconnects, any fixes or tricks to keep it up and running? i use HBH 300 headset. Also voice command is installed but when i activate it, it says "voice command ready" and then an error message pops us. I love WM5, but anything to fix these glitches so i can keep using it? Help will be greatly appreciated.
Hmm... sorry, don't have much else to add... might be time to unsinstall and re-install Outlook on your desktop....
Bluetooth
Well i will keep trying with outlook or if worst comes to the worst, enter everything onto my pda by hand. (DAMN).
But besides that, is anyone having problems with bluetooth? mine keeps disconnecting.
chinqui said:
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore
Click to expand...
Click to collapse
I also have the same problem. It has been driving me nutts for 4 days now. :evil:
WORKING!!!
I have a desktop which i sync my WM2003 with, but since i upgraded, i have been having problems. Now it is working, but this is what i did, nothing too technical
1. I have a laptop which has most of my downloads and programs i write for school and work.
2. I installed active sync 4.0 on my laptop and synced, it worked, but my data is on my desk top
3. on the desktop i went to C:\Documents and Settings\jiggaman\Local Settings\Application Data\Microsoft\Outlook (jiggaman is name of my desktop) and copied the personal data files to the same path on my laptop, then i opened outlook, deleted the dupilcate email accounts and synced, it worked!!
4. It updated my PDA and latop, all this means now is that i have to sync with laptop, not desktop anymore. So if you have another computer, you can try this cause it would not sync for the past 2 weeks with my desktop.
Good luck!
Any ideas on bluetooth? it is still acting up.
Re: Support Code 85010014
Hi there,
I had this problem with a PPC-6700 from Sprint. (EVDO HTC Apache with WM2005) I hacked around a lot, did the repairs, reinstalled ActiveSync, no go. I decided to reinstall Outlook and, for some reason, that did the trick. I also have 2 different versions of Office, Pro 2003 and the Student and Teacher Edition. I think I had problems with installing from the pro cd, but I'm not certain. Not sure if it has something to do with that or not.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
foxnolds said:
I solved my ActiveSync problem with Error 85010014.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
Click to expand...
Click to collapse
Foxnolds! You are a genius! This worked for me just as you described - many thanks! My Wizard will be here in 3 days, but for now I was going mad not being able to get WM5 on my pda2k to sync with Outlook until I tried your solution. Voila!
This needs to go in the Wiki.....
-- Bob
jaxf250 said:
This needs to go in the Wiki.....
Click to expand...
Click to collapse
I'm glad it worked for you also.
I have since chosen to "Delete Mobile Device" from ActiveSync as I did not like the name it had chosen. I then disconnected, went to PDA
Start->Settings->System->About->Device ID
then set it to want I want it to read. :wink:
I then connected to ActiveSync and predictably saw the new connection wizard, BUT it warned it could not see Outlook at all! It suggested I install a version of Outlook etc. even though it was visible and running on my desktop! :evil:
I connected anyway - Contacts, Tasks, Calendar, Notes options greyed out. :roll:
Rebooted PC XP Pro SP2 and now ActiveSync options were available. I enable Syncing of Contacts, Tasks, Calendar and Notes. Resynced and got the dreaded 85010014 error status again! :evil:
UnInstalled and Re-Installed Outlook 2003 from the Office Suite but did not reboot PC. ReSynced and this time I get Windows PC: Attention required Error 8503001f :evil:
Microsoft ActiveSync said:
Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected.
Please open Outlook using the appropriate profile.
Support Code:8503001f
Click to expand...
Click to collapse
Maybe a reboot is required... So I'll post this and see... :roll:
I have now found that uninstalling the Outlook component from Office 2003, rebooting then re-installing Outlook component to be effective 90% of the time in curing ActiveSync errors.
To solve the hardest 10%, I have found that I need to update the Windows\system32\MAPI32.DLL which only can be done without Outlook or WCESMgr.exe running. (Use Windows Task Manager to kill them first)
See zip file of the MAPI32.DLL that always works for me, even if the existing version says it's identical (i.e. from Windows Copy Dialog).
I now have two XP SP2 PCs syncing up to WM2003SE XDA II and my WM2005 i-mate Jasjar.
P.S. I found a solution to AvantGo over sized text in WM2005, use Tweaks2K2 .NET version 3.15.0 feature #75-Double Pixeling deactivation for individual programs in VGA Devices.
I now manually sync via WiFi on my Jasjar using "AvantGo Connect" application, like I manually sync WeatherPanel as required as GPRS charges are criminal in this country!
Contacts wont sync on upgraded BlueAngel
I upgraded to WM5 and things are good so far. I had some trouble Syncing with 4.1 on my pc but not with my laptop. The problem now is that I have only been able to get my contacts to sync partially. Ive looked through the posting, but I have not been able to find any solutions. Any one out there know a way around this problem or a solution I should say.
Sysload
I added one appointment to my calendar today (a repeating event). Now, ActiveSync hangs on "processing" for this app only. If I deselect Calendar in my phone's ActiveSync program, everything else syncs just fine.
I tried deleting that appointment to no avail (it did make it over to Outlook on the PC, so I deleted it there too). I even did a hard reset and restored from a sprite backup I had from earlier: same thing.
I found that I had this same problem when I switched over from PalmOS to WM6, so I purged my last few years of old appointments and was eventually successful. I do sync on two PC's (I won't be at my office PC until tomorrow, so I can't say what will happen there).
Any suggestions?
ActiveSync and Calendar
I'm having the same problem. WM 6.0 and 6.1 would sync fine, but now I'm using jjblaster3's build 28005 (full) 6.5 ROM, I'm getting this infinite 'processing'.
I've reflashed, re-installed ActiveSync, even checked my firewall though I knew it was fine. I had imported all my Facebook friends' birthdays into Outlook (i.e. lots of recurring appts). I have since removed them in Outlook, and still getting the same issue...
tinderbox said:
I'm having the same problem. WM 6.0 and 6.1 would sync fine, but now I'm using jjblaster3's build 28005 (full) 6.5 ROM, I'm getting this infinite 'processing'.
I've reflashed, re-installed ActiveSync, even checked my firewall though I knew it was fine. I had imported all my Facebook friends' birthdays into Outlook (i.e. lots of recurring appts). I have since removed them in Outlook, and still getting the same issue...
Click to expand...
Click to collapse
Did the "Enable Faster Synchronization" box in the USB to PC configuration get rechecked (it should be unchecked) when you reflashed?
Don't know if this is of any use.....I also have seen this happen numerous times that Active Sync gets jammed and won't download/sync properly.
I usually Press and Hold on the server icon (Menu - Options) and when the menu pops up I select Remove. Close A/S and reopen, tap on configure server and reset ActiveSync up again.
Sorry if this is different to your set up. This is what I have to do if A/S jams. Regards.
Up until recently, I've been successfully using "Microsoft Active Sync 4.5", to sync my 8925 Tilt's data to my PC (running Windows XP w/service pack2). Now Active Sync keeps crashing at/near the very end of the syncing process. I removed Active Sync from my PC via add/remove programs, and also moved the previously synced folder (Tilt files) from my PC desktop onto another HD, and then reinstalled Active Sync from scratch. Unfortunately Active Sync continues to crash even after reinstall, including removing the Tilt to PC link partnership and reassigning a new one. The crash error message window reads: "ActiveSync Application has encountered a problem and needs to close. We are sorry for the inconvenience."
Here is the list of items I've got selected for syncing:
contacts
calendar
tasks
notes
files
WorldmatePro
Autofile
Movie Guide
Spb Wallet
The syncing process appeared to hang when it attempts to complete syncing the 'files' and/or 'notes' section, so I subsequently removed both 'files' & 'notes' from the sync item list, but unfortunately, Active Sync continues to crash right after having successfully(?) syncing all items, as interestingly enough, a synced check mark appears next to all items before the program actually crashes.
Is Microsoft Active Sync the only program that can sync the phone's: contacts, calendar, tasks, notes, and backup/sync files to your PC? I also own Sprite backup (full version) but I don't believe its a syncing program like Active Sync is.
Anybody here experienced problems with ActiveSync 4.5?
I have lots of apps installed & have made a lot of tweaks on my Tilt, so short of performing a hard reset on my phone, are there any suggestions on how I can get Active Sync working (w/o crashing) again?
Thanks in advance for all help and input.
Jazz
jazzman-t said:
Up until recently, I've been successfully using "Microsoft Active Sync 4.5", to sync my 8925 Tilt's data to my PC (running Windows XP w/service pack2). Now Active Sync keeps crashing at/near the very end of the syncing process. I removed Active Sync from my PC via add/remove programs, and also moved the previously synced folder (Tilt files) from my PC desktop onto another HD, and then reinstalled Active Sync from scratch. Unfortunately Active Sync continues to crash even after reinstall, including removing the Tilt to PC link partnership and reassigning a new one. The crash error message window reads: "ActiveSync Application has encountered a problem and needs to close. We are sorry for the inconvenience."
Here is the list of items I've got selected for syncing:
contacts
calendar
tasks
notes
files
WorldmatePro
Autofile
Movie Guide
Spb Wallet
The syncing process appeared to hang when it attempts to complete syncing the 'files' and/or 'notes' section, so I subsequently removed both 'files' & 'notes' from the sync item list, but unfortunately, Active Sync continues to crash right after having successfully(?) syncing all items, as interestingly enough, a synced check mark appears next to all items before the program actually crashes.
Is Microsoft Active Sync the only program that can sync the phone's: contacts, calendar, tasks, notes, and backup/sync files to your PC? I also own Sprite backup (full version) but I don't believe its a syncing program like Active Sync is.
Anybody here experienced problems with ActiveSync 4.5?
I have lots of apps installed & have made a lot of tweaks on my Tilt, so short of performing a hard reset on my phone, are there any suggestions on how I can get Active Sync working (w/o crashing) again?
Thanks in advance for all help and input.
Jazz
Click to expand...
Click to collapse
Try unchecking the "Enable advanced network functionality" box under the connections tab > USB to PC.
Make sure there are not any older versions of Microsoft office on your machine.
ActiveSync doesnt know where to look for the sync items if you havent COMPLETELY removed everything.
I had a similar problem, had an update from office 2000xp to 2007 and it wouldnt sync.
Greginator
Many ppl have multiple versions of Office installed as a result of trial versions that were installed at the factory the never got removed, and other factors. Remove all versions of Office and all components. Then install only the version you intend to use in perpetuity.
I've got an 8925 (TyTN II/Kaiser) with WM6.1.
Suddenly, my syncs with my Exchange server are messing up. Here's what happens...
I'll click Sync within ActiveSync (or select Menu->Send/Receive from within Messaging; it doesn't matter). The device logs into my Exchange server, then ALL the messages from my device are deleted and re-downloaded.
Changes I make to messages (deleting them) from the device are NOT communicated to Exchange -- message I've deleted from the device are re-downloaded when everything else downloads.
I have tried deleting the partnership on both the PDA & PC and recreating it. No joy -- the problem persists after the (long!) dump of content to the PDA.
When directly connected (via USB cable), ActiveSync shows me error 0x80070019, but I cannot find anything meaningful about that error code.
This is really inconvenient and makes my PDA less productive. Can anyone recommend a course of action to remedy this situation?
A bit more information. I removed the partnership from both the PC and the PDA and recreated it. Everything sync'd fine, but subsequent sync attempts fail with 0x80070019 and "Error Synchronizing" when attempted from Messaging.
My PIM.VOL is 2980K. What's the limit on the size of it? I've removed a bunch of photos from my Contacts to try to shrink the PIM.VOL (which was over 3 megs before).
Am I facing a hard-reset to try to fix things?
If, on my PDA, I go into Messaging, into my Outlook account (where I've got ~20 messages sitting in the Inbox), and select Menu->Send/Receive, it deletes ALL the messages (I see them go, one by one) and then re-downloads everything from Exchange. Very weird. Very scary.
Is there a disk quota for the account on the Exchange server?
I've never had things like this happen with my Kaiser, but one of my Hermes' is a work-phone, and it seems the IT chaps in Lodon last bought hard disks when they were £10/MB. When I'm pushing the limit of the 512 bytes of storage they give us I get weird behaviour like that sometimes. The error code you're seeing rings a bell too.
I know you would normally expect warnings, or even a message from ActiveSync advising that there isn't sufficient storage to syncronise all items; but as we all know ActiveSync is more of an art than a science and as above, it's done similarly odd and unpredictable things to me...
Just a thought...
Regards,
Rob.
Thanks for your message, Rob. I've got plenty of space on my Exchange server account, so I don't think that's it. Any other ideas?
Recently I've used the recovery dvd to reset my PC. I also have to install Active Sync. Strangely enough I couldn't install the disk that HTC puts into the boxes where you buy your phones in. The program says that you must install flash 8.0 or higher with a link that link you up to Adobe's website. I already did install the latest flash player. I uninstall it, reset the computer, put in the disk, hit the link, install the flash player again, restart again. Still the same message. After that I downloaded ActiveSync 4.5 at the website of Microsoft. It works okay.
When I put a new contact in the phone it won't set the contact into Word Office Outlook 2003. Otherwise it works.
I've tried to delete the device into ActiveSync and loaded up in it again but that won't work unfortunately. Please help!
Is everything else you selected to sync sychronising properly? It's not just simply that you didn't select the options when you re-installed?
Does ActiveSync come up with any error messages? It could be that you need to delete partnerships and re-establish them - in my experience ActiveSync is a bit 'fussy' when uninstalled and re-installed.
Whatever, make sure you do full backup(s) before trying anything - I lost all my data one time when an engineer 'tried' to re-establish my ActiveSync partnership!
My pc was completly turned up side down so I used the recovery dvd and that deleted the whole C disk, also ActiveSync. I do had to download ActiveSync from the website because the disk wouldn't run. And yes I do change some options.
It can not synchronised some contacts that I install on my Topaz. Installing contacts in Outlook 2003 to the device works, otherwise not.
It gives the warning code 1.
Sorry, not sure what to suggest here.
If NOTHING from the phone is syncing with Outlook (i.e. no Appointments, Tasks or whatever) it sounds to me as though it could be a problem with the firewall - if you have one set up. Try disabling that and syncing.
If it's only Contacts that aren't syncing, but it works the other way, I'm at a loss.
Worth looking at the Microsoft Support pages - but ActiveSync often seems to have a mind of its own!
Sorry I can't help.
werdna72 said:
If it's only Contacts that aren't syncing, but it works the other way, I'm at a loss.
.
Click to expand...
Click to collapse
It does Sync tasks, appointments, etc. Just a couple of contacts strangely enough :S
...and it won't sync NEW Contacts at all? I've had the problem previously where existing Contacts didn't get changed - ActiveSync seemed to have got 'confused' as to which was the most up-to-date version and I had to go through entire Contacts list making small changes, waiting for them to be replicated, and if they were not then deleting that Contact on both devices and adding them back in.
That's simpler than it reads - but if you can't add NEW Contacts from the phone I'm not sure that's the problem.
Sorry.
Thnx for your input
ive tried to synce my gmail contacts all goes well with the setup then it wont even sync i keep hitting the synce button and NOTTA. so i said fuc* it and did it all manually. must be a microsoft thing.