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Hi,
I've just got my Tytn II and bought seperately a T-Mobile UK SIM to use it with. When I switch the unit on I get a warning message saying "Smartchip not provisioned MM#2". I can't then connect to the network- I just the "no service" message.
The phone detects all the available networks fine, and I swapped in an O2 SIM from my old universal, and it worked immediately- so the Kaiser is working fine.
I tried Googling the error without success, so you guys are pretty much my last resort... I see from this forum that some people seem to have it working on T-Mobile UK.
I hope it's something really stupid that I'm not doing! Does anyone have any ideas on this?
I've been reading these forums for a few years now, but this is my first actual post. I know if anyone can help, you guys can
Tim
I have my TyTN II working on T-Mobile fine. I just put the SIM card in and it worked.
Maybe you have an old SIM which is not fully compatible. How old is the SIM.
It's a brand new SIM, only arrived on Friday.
I'm waiting for another unlocked phone to try the SIM on to see if it is defective. THanks for the reassurance that yours is working- it gives me some hope!
So may be T-Mobile's reasons for delaying the Vario III were actually true!!!
Mine's working fine
Old SIM as well, around 18 months old!
I can also say that my T-Mobile sim is working fine and this is about 14months old, just put it in and installed my T-Mob 3g/mms setting myself and all is well.
Can browse the web receive push email and send mms no problem at all.
must be the new sim, try activating the sim on another phone first if it has not been activated yet, and then once activated and working, put it back in the kaiser. does seem very strange though.
Same here, auto-configure settings working perfectly!
Although it seems to have setup a separate connection for Picture messaging... has yours done that?! Can i just delete that and tell it to use the normal 3G connection? :S
Try T-Mob support
Either take it back to the shop or contact them via the website, I've found them quite responsive on the few occasions I've used them.
Gordon
I found this on Expansys.nl site:
Real good phone, ... but nothings perfect
bij Anonymous - maandag 10 september 2007
Its the best ppc i've had, but not flawless like everyone loves to say. 1. The slider is implemented backwards. No, this is not just something trivial because the rotate screen button and the camera both rotate the screen wrong. Also its not convenient for right-handed people. 2. The stylus should drop in at the top, not the bottom. 3. There is no hardware control for the volume. 4. You have to buy an adapter to use regular headphones. 5. Google maps keeps losing the gps signal (although tomtom works fine). Also t-mobile can't take advantage of this phones 3g capabilities which is unfortunate. Every other review is going to say this phone is the greatest invention since god, but I just wanted to point out its not perfect. That said, I am still happy with my purchase and would recommend it.
PLease note the text in Red, what might that mean ??
Maybe it was referring to US T-Mobile, since it is supposed to use 1700 when the 3G is going live?
I haven't seen a lack of 3g mentioned for T-Mobile UK, but may be the Netherlands are different. My problem is more that I can't even get it to connetct to the network... I'm going to try the SIM in a different phone tonight and see if it's broken.
Churchill,
That is not true!
I use T-Mobile NL and subscribed to "Pocket Internet Totaal Plus" :
- Max 192 Kbit/sec download
- Max 32 Kbit/sec upload (if I am not mistaken)
- 19.95 euro / month
- Unlimited usage
My SIM card is very old, I have been using it since few years ago.
The T-Mobile NL 3G is working just fine.
I got the "3G" icon all the time and managed to test the connection with dslreports.com and got 144 Kbit/sec.
Yesterday I tested the internet connection sharing, so I connected the Kaiser to the internet and plugged it to the laptop.
It worked fine! The speed was constant 30 KBytes/sec (tested by downloading big file).
So, I confirmed you that T-Mobile NL is working fine.
PS: One thing that still puzzled me, why dont I get HSDPA (3.5G) connection??? The "H" icon. I tought that T-Mobile has HSDPA already.
Maybe if I subscribed to "Internet Totaal Plus" (1.8 Mbit/sec, 69.95 euro / month) I will get HSDPA ... but, it is toooooo expensive!
Churchill said:
I found this on Expansys.nl site:
Real good phone, ... but nothings perfect
bij Anonymous - maandag 10 september 2007
Its the best ppc i've had, but not flawless like everyone loves to say. 1. The slider is implemented backwards. No, this is not just something trivial because the rotate screen button and the camera both rotate the screen wrong. Also its not convenient for right-handed people. 2. The stylus should drop in at the top, not the bottom. 3. There is no hardware control for the volume. 4. You have to buy an adapter to use regular headphones. 5. Google maps keeps losing the gps signal (although tomtom works fine). Also t-mobile can't take advantage of this phones 3g capabilities which is unfortunate. Every other review is going to say this phone is the greatest invention since god, but I just wanted to point out its not perfect. That said, I am still happy with my purchase and would recommend it.
PLease note the text in Red, what might that mean ??
Click to expand...
Click to collapse
Gogol, thatnx for the reasurance.. I am right now on the Pocket internet Totaal woth 64kbps and once I prolong I want to take the Plus version for 19,95 since the first year is half the price.
I beleive that H icon shows only if you go to HSDPA speeds. I was able to reach those speeds of up to 1Mbps on my current subscription (pocket internet Totaal) because there was a whole in the ssytem by T-Mobile. If you get the Pocket Internet Totaal in T-Mobile shop (mind you onlyu t-mobile shop) you were able to just surf in HSDPA. That lasted about 10 months for me after which they capped the connection to 64 Kbps so I am a real unhappy man right now, so Once the Keiser is availbale by my reseller I am going to take the Plus version for 19,50 a month.....
Gogol,
Are you Dutch??
Original Issue fixed
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Churcill, No I am not Dutch. But I live and work here in the Netherlands for couple of years already. Love the country
I can understand Dutch pretty much, but no speak
And you?
Churchill said:
Gogol,
Are you Dutch??
Click to expand...
Click to collapse
tim456 said:
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Click to expand...
Click to collapse
T-Mobile UK allows HSDPA although dependent on what handset you signed up for with them you may not have it enabled on your account. For example if you bought say a Vario II from them then this is now enabled by default on the account. You may need to speak to 150 to get it enabled.
gogol said:
Churcill, No I am not Dutch. But I live and work here in the Netherlands for couple of years already. Love the country
I can understand Dutch pretty much, but no speak
And you?
Click to expand...
Click to collapse
I am living here since 2002 (my Wife is Dutch) I love the place.. The reason I asked is because of your screen name. Gogol was a famous Russian Writer who's works we had to learn in School (I grew up in the former Soviet Union) so that is why I am asking what nationality you are..
tim456 said:
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Click to expand...
Click to collapse
I am using Vario II on T-Mobile UK, it DOES have HSDPA, I got the H icon. You need to ask them to activate the HSDPA service for you if they haven't done so.
Ah, I see .. no I am not Russian Gogol was picked out of nowhere
The Pocket Internet Totaal Plus (PITP) is quite nice, although the network latency is still pretty much high. Sometimes lagging for several seconds
T-Mobile NL is still the cheapest 3G provider, right? I havent checked around yet (will do after this).
Churchill said:
I am living here since 2002 (my Wife is Dutch) I love the place.. The reason I asked is because of your screen name. Gogol was a famous Russian Writer who's works we had to learn in School (I grew up in the former Soviet Union) so that is why I am asking what nationality you are..
Click to expand...
Click to collapse
Hello All,
I bought a prepay Side-Kick Tmobile sim card in Memphis today, after activating it and toping it up. I put it in my Kaiser. Auto connection setup started nicely and found tobile USA settings.. whoever, I am unable to attatch to the data network.. when ever I try and connect, the E with arrow icon starts working around, but then it stops and a message reading: Cannot connect for unknown reason (then it goes on about changing settings etc)
I looked everywhere for answers, (as I id like to think im more intelligent than just asking a question that could be dumb :-D) but i could not find a thing that worked about this.. and the things i did find were not helpful..so apologies in advance if there was an obvious place for my answer but i missed it some how..
The Device Information is:
ROM: Dutty WM6.1 WWE (CE OS 5.2.19716, build 19209)
Date: 04/01/08
Radio: 1.64.08.21
Protocol Version: 25.74.40.02H
I would hope that someone can help me, as i am desperately needing to get connected... im visiting from the UK and my silly sim card malfunctioned and i can no longer get online :-(
Many Thanks
the other day i saw a cab that said ::
"use this when you have trouble setting up t-mobile" ..
post #20 on page :: http://forum.xda-developers.com/showthread.php?t=336084&highlight=tmobyjoe599.cab
has a cab and instructions.. maybe its for you.. if you try it, please report results
Sidekick data tries to connect to Danger (manufacturer of SKs) Servers for internet connection, any other devices will not work on that service. You need to use the service that they offer for regular cell phones called Tzones or the data plan for smartphones
amkaos said:
the other day i saw a cab that said ::
"use this when you have trouble setting up t-mobile" ..
post #20 on page :: http://forum.xda-developers.com/showthread.php?t=336084&highlight=tmobyjoe599.cab
has a cab and instructions.. maybe its for you.. if you try it, please report results
Click to expand...
Click to collapse
I tried the file (its one of the solutions i found and didnt work before posting).. what it did that it refused to even try and connect. it was something to do with having the Prixy settings active..so really im not sure what to do..
I tried to get through to Tmobile CS, but im almost sure that they will have no clue on what to do, but i was too late in the evening, so I will try tomorrow..
Any more ideas are Warmyl welcommed!
Thanks
from what i've read it seems that the sidekick data plans will not work on our devices.. as i was planning to do the same thing it seems that only the unlimited text would work not the data probably due to the fact that the data connects through danger which would detect that it's not a sidekick.. i was disappointed to find this out b4 as well
Grrrrrrrrrrrrr
So what does a man have to do to get access to get pay as you go mobile access( in the US)!? does any one know any other service provider that would sell me a prepay sim that will have some kinda daily data package?
cant tell you who dissapointing this is!
bigchemist said:
So what does a man have to do to get access to get pay as you go mobile access( in the US)!? does any one know any other service provider that would sell me a prepay sim that will have some kinda daily data package?
cant tell you who dissapointing this is!
Click to expand...
Click to collapse
I totally agree! I ran into the same problem as you. I am in the USA for 3 weeks and want a cheap (prepaid) mobile data connection. The best option seems to be: T-Mobile Total Internet Plan $40 month-by-month unlimited EDGE + WiFi.
ATT also sells prepaid sims under the name Go Phone...
SH4YD33 said:
ATT also sells prepaid sims under the name Go Phone...
Click to expand...
Click to collapse
Yes.. I found that out.. but they said in the ATT shop that it doesnt allow data access :-(
The Sum of All Fears!
Well to sum up,
I managed to get through to tmobile CS, they confirmed what was mentioned before about Side Kick servers. so the anser is No to all other devices besides to "side kick" (the handset)..so no Kaiser, or anything else!
I guess that i will have a new addition to my sim collection!
Many thanks to all that gave thier opinion and tried helping out
Ta
i actually had the same problem. and i downloadede a Dutty Tmobile set up worked wonders! make sure you install it to device .
i downloaded the zip onto my memory card. inserted it into phone searched my memory card opened the zip and used the DUTTY tool to set up connection. installed the program onto device and once installed you will need to do a soft reset in. once the phone comes back on it will prompt you to set up the tmobile connection.
hope it helped
Hi,
Just got my Diamond and am over in Ireland. But I'm having trouble getting my emails.
I went through the setup on screen to create the accound for my gmail and I successfully got my mails through my Wifi at home, but when I'm away I can't seem to get it to download them?
The vodafone shop said I have a 3G card? I am on PAYG, but I should be able to connect?
Is there some setting I could be missing?
Any help much appreciated!
Thanks...
PS, I've only had the phone about 2 days, not had time to get new ROM, still on original one, 1.37 I think!
DG.
My mums got a new compact 4 and ive been setting it up for her. But for some reason i simply cant get webnwalk working.
Ive tried using tmobiles configuration website downloader. Ive tried manualy making a new connection. Ive even tried a hard reset
And it still wont connect to the internet.
I get the H and the G icons but it just never seems to connect.
I get the:
The answering modem has disconnected
error message.
Ive even been on the phone to tmobile tech department and they dont know whats happening...
Has anyone got any clues how to fix this?
Its pretty make or break if this doesnt work we have to send this back.
Nutsy
I'm not sure if the t-mob branded diamond has the connection setup app, but check here:
Start->Settings->Connections->Connection Setup
If its there, run it and it will automatically configure the necessary settings for web n walk.
If it's not there, there is a cab file for it in these forums somewhere (I did a quick search and couldn't find it, but I know it exists)
No the apps not there...
As i mentioned before I used the webtool on tmobiles website that downloads WnW settings to the phone...
Oh to add. It does some times work on GPRS...
But most of the time it gives the error.
H so far never seems to work.
That does seem odd - GPRS and 3G/HSDPA use the same connection settings so if one works, the other should be fine as well.
Have you got any other phones to test that it's not a t-mobile fault?
No Pda phones that use data...
Btw radio version is .03
Is this a known bug?
It seems to work connecting to the gprs first time per reset... When it finds a H network thats when it screws up and wont connect to anything after that point.
Thanks for your reply in my thread (http://forum.xda-developers.com/showthread.php?t=435593&page=2). Its cold comfort to know someone else is in the same boat as me.
Have you tried the SIM in another HSDPA mobile? My SIM doesn't get 3G/HSDPA access in ANY phone I put it in. If your SIM works in another phone then you kno it's the phone not the network, but if it doesn't, it MUST be T-mob. BTW - are you in London somewhere? And are you (your mum) on a Combi package? Just curious if it's an area/package thing.
LLOYDY
yeah in london... and we have the package thats 1000 minutes or 2000 texts, cant remember if thats combi or flex sorry
i was going to go down to the shop today to say there might be a fault with the phone
NutsyUK said:
yeah in london... and we have the package thats 1000 minutes or 2000 texts, cant remember if thats combi or flex sorry
i was going to go down to the shop today to say there might be a fault with the phone
Click to expand...
Click to collapse
Why dont you just phone t-mobile support?
You seem to think i havent.
I was on the phone with them for over an hour yesterday.
Been to the Tmobile shop, and it appears its the simcard thats faulty.
Ive put there flex sim into my phone and then it would connect.... Put my sim into there phone and there phone wont connect.
And its HSDPA thats where the faults happening... Not GPRS
In the process of trying to get Tmobile to send a replacment sim
Anyway been to the Tmobile shop today... And worked out my sim is faulty...
Tryed the shops sim in my phone and it worked... tryed my sim in there phones and they couldnt connect...
The shop had no blank sims so i had to order one from customer service for free should get it in the next couple of days.
Ill keep you updated
NutsyUK said:
You seem to think i havent.
I was on the phone with them for over an hour yesterday.
Click to expand...
Click to collapse
No, I assumed you hadnt as you didnt mention it.
Sounds like youve sorted it anyhow.
hey there ive searched topaz thread and ive not really found an answer that has helped but i cant seem to connect to any apps which required to go online when on data connection (besides opera itsself) example the facebook app wen it goes to connect it just ends up erroring out and not connecting i was wondering if anyone else had this problem and managed to find a solution to it ive had the phone the first week its been out and its drivin me crazy having to either wait till i was in an area with wifi or not being able to recieve my emails on the go which i could do all on my TD1!
Working fine here on T-Mobile. Hope you manage to get it sorted as that must be very annoying.
If you can't get it working a glimmer of hope is that I read that they are looking to sell T-Mobile UK arm so maybe you can get out of the contract if they then change the t&c?
Have you turned off the proxy on your connection settings?
T-Mobile ave left a nasty impression on me.
There's a broken network cell in my area where only GPRS works, so you have to force the phone to connect through that and not 3G (3G connects, but no data will transfer), they refused to believe me, despite testing with a collegues handset and sim proved the same, and walking to the other end of town allowed 3G to work, and back came back again and it didn't, been like that for months. Tech support wanted to blame my settings / handset / anything but their hardware, despite me proving several collegues had the same problem.
I'm just in the process of moving my number to Three (Three and T-mobile are the only choice if you want a large data pack)
cheers mate it took me forever to relise that, yh i hate t-mobile sooo much but ive been with them since they where mercury one-2-one and have a relitivly good deal flext 35 wnw n 1 mobile tv channel for £22.24 pm with them so im sort of stuck there. t-mobile customer serivice is poor network coverage in some areas is shocking in your case have you requested a new sim which might help. ps beware of 3 they are pretty much another t-mobile in disguise but with worst contracts lol
Got a good deal on 3:-
£30 per month for:-
300 mins
2000 texts
2000 on network mins
free skype
3GB of data
Push email
0800 calls are free, and 0845 / 0870 is £0.15 per min. (T-mob sent me a text to say "in order to allign our charges these calls are now 40 pence per min"!!!!)
It's a 30 Day Contract, so I can leave if anything goes wrong.
I'll give 3 a go and see if they work for me, Only support I tend to need is if the service has a fault (which is where T failed me.).
Did removing the proxy help?
It sounds like I've got the same problem as you. I had a t-mobile Ameo before the diamond2 and it as very hit and miss, so much so that I gave up.
When my diamond2 arrived, I tried it with the Orange sim it came with, everything works as it should.
Popped my t-mobile web and walk sim into the phone, it won't get emails, occasionally goes online with opera but not always, won't download weather data.
I'm putting the t-mobile sim in the bin and using the Orange one as soon as it's ported my number.
I've tried for 18 months to get an answer but no luck so far.
I got my td2 and put the tmob sim im. At first I was getting the same problems you mentioned. I reset the network connections a couple of times and disabled the proxy. Then everything worked fine and has since. Very happy with it tbh now, awesome phone.
ten
trinode cheers mate clearing the proxy did help thanks mate finaly i can use the fone and the services to its potiential now lol that doesnt sound like a bad deal your getting the appealing factor to your deal is the 30 day rolling contract
i'm still having problems with youtube. tried everything and it's still not connecting :S
The Youtube app should start working if you just leave it to its own devices for a while.
The only problem I'm having is with Fring, it won't connect over Tmobile but is fine over Wifi. I guess it's because I'm on the cheapest WnW tarriff which I believe bans VOIP, so they've probably blocked Fring's servers.
Never mind!