Hi all,
I'm having problems with my HTC diamond, which I hope you don't mind me dumping here for advice.
From one minute to the other, my Diamond suddenly stopped connecting to my provider's network. That is, I cannot make phonecalls, send sms, etc. In the task-bar, there's now an antenna-icon with an exclamation mark. If I remove the SIM card and slide it into another phone, there's no such problems.
Here's what I've already tried to do -- without any results:
1.) call my provider, they said the SIM should be fine, it's registered as active (this makes sense, considering the SIM is working properly in another phone and other SIM cards do not work on the Diamond phone either.)
2.) switch network selection to 'manual'. This keeps giving an error message, saying that the device can't read the network settings ("try again later").
3.) soft reset (red button on the back)
4.) hard reset (volume button + enter button + red button)
5.) hard reset (volume button + enter button + red button) including NAND format.
6.) re-installing the 1.39 ROM (available at HTC.com)
7.) (out of sheer desparation) hard SPL (olinex)
8.) tried to downgrade to the 1.34 ROM (after hard SPL), but failed (froze)
Some possibly interesting information:
1.) I was running TomTom 7.0 navigation software, the back of the Diamond got quite warm (which I know is normal)
2.) The Diamond was hooked up to a universal 5V charger for a car.
3.) I can't get a GPS lock anymore (e.g. with Googlemaps, TomTom)
I'm quite sure that the problem lies within the device, not in the network settings.
Some left-over hypotheses:
1.) I blew up a chip using a universal 5V charger (perhaps it had too high a peak-voltage).
2.) A chip was destroyed by the heat of running TomTom for an hour straight.
But honestly, I don't know very much about this all. Hope you can help me.
Thanks in advance,
Sven
i think this is a "feature" of the Diamond
Mine will randomly loose signal for 30secs - 1 min, then pop back
Mine's failed to pop back for about four days now ;-)
I called HTC. After running through all the check-ups they decided it probably needed repair. They're picking it up today.
i have the exact same problems you listed, im on t mobile but my phone does not pick up any networks. i eventually found out that i needed to plug in my phone to my charger for it to detect a service but i was still getting many dropped calls. did you just call HTC to see if they could fix it? im starting to give up after trying almost everything that you listed, good luck fixing it as i am in the same boat as you
The same problem here...But, my diamond is already in the service... Will wait a few weeks and if you want I will let you know what was the problem. When it happened I was using duffy's rom, I think 2,9 version. Maybe...if you were with the same, might be something wrong there. But one thing is sure...when I get my phone back FOR SURE I will put the original ROM without messing around. I recomend you the same!
Good luck!
Related
Hi all - I have a weird problem for which I am hoping people here would have a resolution. Recently bought a Tytn II,
ROM Version 1.81.415.4 WWE
ROM Date 10/29/07
Radio Version 1.27.15.32
Protocol version 22.51.88.13W
Using with a 2 GB memory card
Now, i have noticed a few times that the device just does not come out from the standby mode - the Green LED indicating that the GSM is on is flashing, but when I try to call into it using anothe rphone, it indicates being switched off or not reachable. I try to start is using the power key, or any number of keys without luck - the only way out is a soft reset.
I have seen some people quote a similar problem, but not inding a resolution there, am posting this up here
Pls help - I am extremely reliant on this as a business device and will get stuck if it behaves like this
Have you tried a hard reset? I know some radio's/ROM's have this issue
mine started doing that a while back and I found that it was a combination of my phone automaticly reciving an email while it was asleep and this program I had that gave you points for AP's and cell towers I forget what its called after I got rid of that program and changed my email to retrive manually the problem stoped
What apps would I need after a hard reset ?
KDKobes said:
Have you tried a hard reset? I know some radio's/ROM's have this issue
Click to expand...
Click to collapse
Hi - thanks for the valuable advice. I would do so - however, another problem is compounding the same - I got this from a friend, and dont have the getting started CD that comes with the pack - can you tell me about, on a hard reset, what apps would I need to reload from the getting started CD? Or would I not need the CD ? I have all the other contact data with me on Outlook, and the other files I have copies of on the computer, so I don't plan to use a backup/ restore.
The only thing I have noticed that gets changed is the sensitivity resets to default usually which can be changed back in KaiserTweak or Advanced Configuration. I would say if you have never done any ROM or Radio changes to the device, and its a new phone its probably got something wrong with it. That gives you 2 options. 1 - take it back and get it replaced if you can, or 2 - follow the WIKI and change you ROM/Radio, but read WIKI because you will need to HardSPl before flashing anything.
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
I have the same issue once in a while. In my case gwes.exe hangs at that point which after that i have to soft reset. Still have no fix found though
I'm sorry but my fix wont work for you as its only for people whose phones only crash in standby there is no gwes.exe hang associated with it. Obviously it only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
@nlel
I allready tried a hard reset but the problem returns after a certain time.
The gwes.exe does not hang when using the device, it only hangs when resuming from standby and does not allways occur.
Well in your case its very obviously a software or hardware problem and nothing to do with the SIM and/or settings which impact the SIM. I don't know what else to suggest if my solution doesn't help I don't know what else you can try to do btw how do you know gwes.exe is crashing when resuming from standby.
When it happens to me (because of phone band type set to auto) I cannot see what is happening on the phone at that precise moment as I have to soft reset. There is nothing that is obviously crashing at the same time.
By the way gwes.exe according to MSDN, its Graphics, Windowing, and Events Subsystem. GWES loads display drivers, printer drivers, and touch screen drivers, maybe you have a hardware fault.
Does it happen to both your Tytn II's?? and have you tried my solution or a new SIM ?
OK
had the touch diamond about 5 days ago. (no network) stuck my orange sim in it from my e650
In that 5 days it has twice failed to come out of standby. Nothing will get it to come alive apart from taking out the battery. Bit of a problem because i use it for alarm clock in morning.
The only things ive done to it so far are
Installed PHM reg editor
Installed PHM soft reset
Installed cab file to get rid of sms threading/conversation
Installed cab file to enable delivery notifications for SMS
Carried out reg hack to not show sim contacts (although thats now reset due to the battery coming out (I think))
Anyone else had this problem and got a fix? I tried pressing the standby/off button, holding the standby/off button pulling out the stylus etc
Hope I havent got dud hardware
Cheers
JP
same problem here with my mda compact IV from T-Mobile, just have the phone for 2 day's now, and it's 8/10 times now it would not come out his standby mode.
first thing i did when i got my MDA, is flashed it to A.Z.T.O.R. V7 Black Diamond Touch Edition.
So I'm kicking this thread up, hoping for some kind of solution of idea!?!?
hello,
thats not normal. use orig. rom from provider and check it again.
if the same than back to seller.
use reset to start the device again and not the battary put out/in.
iam not expert so see this answer only as a proposing.
okokur
Previous related thread?
Still not very happy with my phone so I might send it back to be checked.
i found another thread http://forum.xda-developers.com/showthread.php?t=436000&highlight=standby+freeze
I've had this exact problem, but the reset button on the back does work when this happens. I'm in the US on T-Mobile in NYC using a European Diamond. I work in a building that has very weak T-Mobile coverage and I've found that I only get the problem when I am at work. On the weekends and at night, the problem never happens because I am usually in an area that has either no coverage or good coverage. I have not eliminated the problem, but I have discovered that setting the network type to "GSM" and the band to "UMTS(850+1900)GSM(850+1900)" reduces the incidence of the problem for me to once every few days. I'd love to hear a good solution to the problem as well.
Click to expand...
Click to collapse
I have the same problem only at my work where I get almost no signal.
before my diamond a had a HTC Elf with the same problem only at my work, this phone is switched for a diamond with the same problem now.
I updated radio now, see what happends
The radio is updated to V. v1.00.25.05
i have much better signal now, and no problems at all.
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
Last night i was playing with my gps ( Navigon - Google Maps - Google Nav) I switch the phone off at the comm Manager and left it off like that the whole night.
This morning when i switched it on, the phone refused to receive any signal.
Ive tried the following
Soft Reset
Hard Reset
Different Sims
Switching flight mode on and off aswell as the phone tabs
Ive changed the band from auto to gsm and back and still nothing
Gps, Wifi and everything else still works perfectly.
Before i return it and wait like 50 days for them to fix it, what can i try?
stevh0 said:
Last night i was playing with my gps ( Navigon - Google Maps - Google Nav) I switch the phone off at the comm Manager and left it off like that the whole night.
This morning when i switched it on, the phone refused to receive any signal.
Ive tried the following
Soft Reset
Hard Reset
Different Sims
Switching flight mode on and off aswell as the phone tabs
Ive changed the band from auto to gsm and back and still nothing
Gps, Wifi and everything else still works perfectly.
Before i return it and wait like 50 days for them to fix it, what can i try?
Click to expand...
Click to collapse
More information please. Rom, Radio, SPL?
Also have you tried calling your provider to ask if theres any problems at their end?
Mark.
I have no idea what rom..
lemme check..i have not changed a thing since i took delivery of the phone about 9 11 month ago.
my sim works perfectly in another phone.
rom 1.56.405.5
rom date 08.28.07
radio version 1.27.12.32
Does your sim work perfectly in another phone *in the same location* though? It was suggested you contact your network provider to see if they have any known issues or there are any reasons why your phone shouldn't be working. It may help if you have the IMEI number ready if you are in the UK, in case there is some reason why it has been blacklisted. If your TyTN II wont work with another sim in it (ideally from another network provider) and your usual network provider is unaware of any reason why this should be happening, then as a stock standard TyTN II, I think you'll have a good chance of having it looked at for free under warranty by HTC. Here in the UK I had my ROM reflashed from their WM 6.1 abomination back to the original WM 6.0 version by HTCs repair centre within one day so unless you choose a turtleback express postage option to send it in, there's no way it should take 50 days.
It started working all on its own again? how weird is that?
it had been normal ?
my tytnII had became the same after flight mode had turned on.
when fight mode off, it displayed "no service".
yiwangwuqian020 said:
my tytnII had became the same after flight mode had turned on.
when fight mode off, it displayed "no service".
Click to expand...
Click to collapse
you just use GSM-schen-HTC.Kaiser.CommManager.3G
hi, first thanks a lot,
my tytnII had this commManager software. I just used this commManager to turn on or off this flight mode .
how about no sim detected?
This problem is on my phone ,but this prog is not running perfectly. Error report at cca 95% full "sufficient system permissions"
Sorry for little English!
Please help me
radio:1.65.17.56
rom: through
Gastrocsaba said:
This problem is on my phone ,but this prog is not running perfectly. Error report at cca 95% full "sufficient system permissions"
Sorry for little English!
Please help me
radio:1.65.17.56
rom: through
Click to expand...
Click to collapse
after I reflash this tytn`s rom, it remain no service.
I think it had wrong with its gsm hardware.
Sorry for my english.
I found this problem too.( no service)
My solution is
1. I format rom by use MTTY tool.
(1. How to check and repair bad block
a). Please make sure that you are SuperCID and you understand the importance of hard spl as this maybe a dangerious operation for you.
b). Download Mtty.exe file in the attachment below and save it to your computer.
c). Open connection setting of your activesync or WMDC on your PC and disable "Allow USB connection".
d). Put your divice into Bootloader mode and connect to your PC via USB
e). Run Mtty.exe from your PC
f). Selec "USB" in port box and then click OK
g). Press Enter once or twice to let the screen dispay "USB>" or "CMD>"
h). Type "info 8" to check if your device has bad blocks. And if there are any,
i). Type "task 2a" to fix the bad blocks.
2. Flash Rom again.
3. Now Signal come.
And you turned your Kaiser into a BRICK...
... If your SPL supports "task 2a".
Ive had my tytn 2 for a little over a month now, and I've noticed something when I'm using the phone for heavy texting. After a while, the phone will more or less freeze. The chime stops sounding for a new text, however, the phone continues to operate, and will recieve calls. Also, when the alert stops sounding, if I close the text messaging and return to the today screen, the screen is all scrambled. I have done a few hard resets now to try and clear the problem. I am going to be unable to return the phone to the place I bought it from, as we had a disagreement over the last phone I purchased through them(long story). The touch screen still works on the today screen, and if you know where to push, it will still open programs, just everything looks like snow....
Now, I have WM 6.1 on it(factory rom) ROM version 3.29.422.1 WWE, the ROM date is 05/20/08. The radio version is 1.70.18.02. The phone is used on a T-mobile affiliate(IWireless) network. The techs there are idiots, and I don't think they could dial with this let alone tell me how to fix it....
My previous phone was a T-mobile MDA, which I did love. I know about using different ROMS, Im just not sure how/which one to use on my TYTN 2. HELP ME PLEASE!
anybody have this problem too? it is getting incredibly irritating. I called tech support last night, and the people that I talked to had no idea what I was even talking about. It almost seems as if there is a lag in the programs. I occasionaly get a screen that is telling me that tmail.exe has encountered a problem and needs to close. i let it send the error report, but the text program stays open.
Any help would be appreciated!
have you tried to reflash to the factory rom?
Can you warranty it with HTC?
Sounds like a harware problem -- specifically the cable that connects the keyboard is either loosly connected or damaged.
Try to get service directly through HTC -- but if you can't you might want to open it up and see if the cable is seated properly
im not sure it it is a hardware problem, as the phone will go skitzo on me even if I open the keyboard and leave it open. it usually would only do it when im texting, but it did it today, when the phone was on silent, I switched it back to on, and read a text message(did not open it), and when I tried to close the text and return to the today screen, it froze up again, and I had to do a soft reset. im really thinking its a software issue...
I would try to reflash, I had a ROM on mine that had the same problem, I did a reflash and never had the problem again.
Is there any way that I can do the reflash and still have the pre-loaded settings from my carrier? I'm thinking that I can't, but is there a place that I can be pointed to to get a copy of how to do the re-flash? It's got WM 6.1 Professional on it, and it is a branded copy(maybe part of the problem?). Obviously, I need to take some time to write down all of the settings for internet and such...
Are you talking about the network settings or something else? Most ROM's have a connection wizard that will setup network and MMS settings.
mostly the settings for the mms messages, and the internet settings. when I flashed a new rom to my mda, I had to manually put them in, the auto wizards wouldn't work.
Hi All,
I've been running the Orange (UK) WM6.1 ROM for months/years without problems and was messing around with some texts and somewhere along the line I have ended up with the standard 4 stripes down the screen and some text top left.
I have scanned the forums here and the wiki and they suggest connecting using USB and running Mtty.exe, however whilst I can connect the phone using USB Activesync won't recognise it and then I get an error from Mtty.exe because it won't recognise the phone.
I have also tried re-intalling the Orange ROM as well as newer roms, but none of them seem to be able to connect to the phone.
Active sync doesn't seem to be able to connect on Win 7 or Win XP despite them syncing fine this morning.
So, any suggestions out there?
I'll do some more searching, but any pointers would be appreciated.
Thanks.
Try a new USB cable, I went through 5 in one year, or try flashing via SD card.
Well I tried a couple of different leads and no luck.
I did manage to get some info from mtty.exe, but didn't make sense.
I took my SIM out to use in another phone and having left the battery out for a while, put it back in to try again at getting it to start and it booted fine without any problems.
After a bit of messing around it seems like that the boot problem is either down to a problem with the SD card, SIM or a foreign object in phones casing.
I keep the phone in a pocket of my overals that I use a workshop and occasionally iron filings from a grinder can get into it's working, which is what I think has happened.
ANyway, it's back and working again, only need to keep it going until Orange can get some Desire HDs in
Hi!
Read those threads again,the solution is there.
1.Disable USB connections in Activesync menu (right click on green icon on the tray)-->connection settings-->untick "Allow USB connections"
2.Put your device in bootloader mode (yours is in it)
3.Start to connect it with MTTY to do what you want or just run an official Orange UK ROM update
If everything is fine,your device will be alive again.
After that install Hard-SPL to avoid problems like this.
BR
Scootie
P.S.:Sorry,I didn't read post #3,but it can be useful later.
One more tip:check the camera button.
Thanks Scootie,
I'll try the Hard-SPL thing - the jumping into boot loader seems pretty random, has happened a couple more times and I find I have to pull the battery for several minutes and then try a restart.
The camera button doesn't seem to do much other than what it is supposed to.
Pretty annoying since I have had the phone for 3 years, but have not had signal at home so hardly use it, and now we have signal due to Orange/T-Mobile merger from the beginning of the month the phone fails me :-(