Database Develop

Tilt USB port damaged..

Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.

Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?

Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
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Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.

If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.

they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...

I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm

AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
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Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.

Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus

tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald

tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.

I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.

Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers

hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me

aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
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Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated

Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!

ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath

Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel

Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679

How many times can you use your warrenty

for T-Mobile G1 if it's still been under a year since first purchase?

errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed

Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Click to expand...
Click to collapse
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.

Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.

Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
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Click to collapse
yes this is indeed what i mean. thanks for the help both of you.

personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...

[Q] Denial of Warranty

Question.
Anyone who's ever had to send the I9000M in for warranty ever have it returned stating the warranty is void?
2 part question here.
If you haven't, and the warranty went smooth, what ROM did you ship the corrupt thing back with? Was it the original "JH2?" or some other rom not necessarily designed for the phone?
If you have, did you complain about it? What were the results?

What reason was given for your warranty being voided?

well let me tell you about my experiences with Sasktel here in Saskatchewan. I had my i9000m rooted with the original jh2 rom ( as I currently do know exactly how to install a diff one ) sent away due to the fact it destroyed 2 micro SD cards in the 4 weeks 3 days |I owned the phone. I was honestly expecting a new phone in return. Well 3 weeks 5 days later I received my old phone back. Sasktel told me they "updated" the phone software. Well I took the phone home to discover that there were now 3 small scratches on the display, Sound quality was either too quiet or painfully distorted and most noticeably a slight bulge on the chrome trim that sits on the side of the phone next to the display. I took it back again to Sasktel right away as I didnt notice it int he store as I was in a huirry. It became noticable when I was placing on my screen protector. Sasktel was very understanding and gave me a new phone on the spot. In my opinion it is what they should have done in the first place but in the end I am whole again.
hope that helps
just read my rant and wanted to be more clear.
Phone was sent away with the JH2 installed and I unrooted it and did a 3 finger restore on the phone prior to sending it in for repair. Phone was " repaired" but appeared to not be put backl together right so | was then given a new phone.
better ??

they always come back with JH2
no idea about the denied warranty
they wont even accept the phone if you have no invoice (that is denied already)
greeced said:
Question.
Anyone who's ever had to send the I9000M in for warranty ever have it returned stating the warranty is void?
2 part question here.
If you haven't, and the warranty went smooth, what ROM did you ship the corrupt thing back with? Was it the original "JH2?" or some other rom not necessarily designed for the phone?
If you have, did you complain about it? What were the results?
Click to expand...
Click to collapse

Dekman said:
What reason was given for your warranty being voided?
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Click to collapse
No, mine wasn't denied (well not as of right now anyway).. just wondering if anyone had such an experience.

I heard waranty is void if the phone is unlocked and used in another cell company.... heresay probably

tempura said:
heresay probably
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Click to collapse
100%
Especially when Bell will give out the unlock code themselves. I have sent in two SGS i9000m's for internal SD issues, both unlocked and being used on rogers. They were repaired and sent back at no charge. They were however re-locked when i received them but that wasn't an issue.

Swapping out N1 for new one... question...

Recently my heaphone jack started malfunctioning so I called HTC and they said they would send me a replacement and as long as mine did not have any damage that was out of warranty, it would (basically) be free of charge. My phone should not have any physical damage that is out of warranty but I am wondering if, when they turn it on and see that it has been rooted, if that will fall under non-warranty damage.
Basically, i am about to return my phone for a new one, and am wondering if I should revert the phone back to stock and attempt to re-lock the bootloader or if it would even matter considering the problem I have is with the hardware?

You can't re-lock the bootloader but you can revert to stock. This guide should do the job.

Okay, thanks. I thought I had seen a thread about re-locking the bootloader at some point but I guess it must have been a work in progress or something. Plus, even though I searched before, I searched different terms after posting this and saw that a lot of people have returned their unlocked N1's and had no additional charges, as long as they reverted back to stock. So I guess that's what I will do. Really impressed with HTC's customer service!

[Q] BS from Sammy?

I took my rooted N7000 to Sammy to get the headphone socket replaced. It got damaged when I snagged the cable on a door knob. The phone is out of warranty but the price quoted was perfectly reasonable. Now, having inspected it, they're telling me that because I rooted the phone, they will have to replace the motherboard at many times the original repair quote. They cannot or will not explain why being rooted prevents them from simply replacing the 3.5mm socket. It's just a mechanical repair and nothing to do with firmware or OS I assume.
The irony is, I took a rooted N8020 in for repair under warranty to have the entire display panel replaced FOC and they never made a murmur about it. It was still rooted with all my apps and recovery still intact.
Can anyone throw light on this?
Trevor

Yeah, pretty much BS... just unroot it and take it to them again Make sure your flash count is at 0 and it is an official firmware.

XxPixX said:
Yeah, pretty much BS... just unroot it and take it to them again Make sure your flash count is at 0 and it is an official firmware.
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Thanks for the comment. I knew all along that rooting would invalidate the warranty. I can live with that and certainly would have returned it to stock ROM if I had been applying for in-warranty service. That doesn't explain why they were willing to repair my rooted GT-N8020 FOC under the warranty even after I pointed out that I'd rooted it. I can only think that they are willing to accept that in some cases the rooting has no bearing on the fault or its causes. I got them to agree that the crap or fungus on the inside of the display had nothing to do with my having rooted the device and the repair was carried out without charge for which I was extremely grateful.
My N7000, however, is long out of warranty and I assumed it would make no difference to them whether it was rooted or not given that the fault was (as was the case with the tablet) a) nothing to do with my having rooted the device AND b) I'd be paying for the repair anyway.
I had a lengthy conversation with a man from the service center today (they work Sundays here) which was a tad confusing. He couldn't claim that the rooting was connected in any way with the faulty audio socket nor offer any technical explanation as to why a motherboard replacement was necessary. I was half expecting to hear, "We can't do repairs involving individual components. We just replace the whole motherboard". That would have made sense because so much electronics repairing is done that way today. What scuppered that though, was having been given a quote for replacing just the socket when I took the phone in. The receptionist had records of similar repair jobs on the computer and was able to give me a pretty accurate quote so it seems it's a fairly routine job. This happened before the rooting became apparent, of course.
On the chance that a rooted device somehow made the repair work more difficult, I offered to re-flash it back to stock. This was declined as unnecessary. So ... if rooting (or un-rooting) makes no difference, why was I being asked to foot the bill for a new motherboard? No plausible explanation was offered.
They finally agreed to replace the faulty socket at the original quoted charge.
Sorry for the ramble but thanks for reading.