The first sign of a problem occurred when I hit the power button and the phone started to boot up. I was surprised as it had not been shut down. I also noticed the keyboard appeared stuck and would not slide open to any degree whatsoever. I inspected the phone for any obvious sign of damage and there was none. The phone only booted as far as the unlock screen and then promptly shut off. I plugged the phone in its charger and tried again.
This same thing happened several more times and I got a sinking feeling that my phone was seriously fu*%ked up. I let it charge for a bit while I looked at HTC's and XDA Websites for any threads of this being a previously reported issue. My searches failed to turn up anything relating to a stuck keyboard. So I placed a support call to HTC North America (866- 449-7358) and promptly connected with a support rep named Larry. He was working out of a call center in Toronto.
The rep was not aware of any reported issues that would prevent the keyboard from sliding open. As far has the boot up process was concerned, his suggestion was to perform a hard reset and see if that would help. Before trying that I wanted to better understand why the keyboard was stuck but he could offer no help. When he learned that I had purchased the phone from Mobile Planet he said that it "was probably imported from the UK and that I would have to get any additional support from there." I considered this as lamely passing the buck and ended that call.
I placed renewed focus on the locked slider mechanism to see if there was any visible reason why it was stuck closed. After finding nothing, I then began to pry carefully around the edges and see just how much physical separation I could achieve at any one spot without causing undue stress. During this process the keyboard suddenly shifted a bit and I was able to carefully slide it out. I immediately noticed the SIM card latch was unlatched and hanging open. I closed and locked it, then powered the phone up once more. To my surprise and immense relief, it booted right up and remained on till I could unlock it. Everything worked fine. Needless to say I'm now one happy camper.
Conclusion:
If the keyboard on your Kaiser fails to open for any reason and the device keeps shutting down, an open SIM latch may be the problem. Try to gently and I do mean gently, pry at different points to gain partial clearance for the keyboard mechanism to shift. It might be all you need to resolve the issue. I hope this helps someone in the future.
Thank you. Mine is stuck right now. Its driving me crazy.
Update. I just did what you stated and it worked.
Solution for Stuck Slide Out on HTC Tilt
1. GENTLY use stylus or pointy slim object to lift the top part. Lift from the area where the sim card is located
2. Lift GENTLY until you have seperation, then slide out keyboard.
way cool!
what i'm curious about is how the sim door can come loose all on its own especially when the keyboard is closed...it has such a bad-ass lock on it...i swear, i really have to fiddle with the lock to get it to open when i need to remove the SIM.
...or perhaps it happens when one forgets to lock the SIM door followed by unintentionally closing the keyboard...?
Hello!
I have came across 2 annoying problems - maybe somebody can help with them.
1) Pressing IE key + action (dpad center key) invokes screen alignment application. I'm using S2U2 and can't find a way to prevent this shortcut from working when phone is locked by S2U2. Because of that screen alignment is accidentally launched often enough to become major annoyance.
Is there any way to fix it? Like disabling screen alignment shortcut, configuring S2U2 to lock hardware keys or in the worst case fully disabling IE key ?
2) The second problem - sometimes i find my kaiser switched to landscape mode. It has happened only when i'm reaching for phone in pocket to answer a call - so it's possible i've accidentally pressed some keys or something. It happened also after i disabled autoswitching to landscape mode after sliding it open.
Of course after it has switched to landscape mode it switches back to portrait, and during this time (which can take few secs and is annoying) i cannot answer the call.
For #1 - stop pressing the IE and Action key at the same time. Pretty simple fix.
For #2 - I don't really have a good answer for you. I would have suspected you were opening the keyboard slightly when pulling it from your pocket, but that wouldn't matter if you disabled the function. So, can't say for sure... are you running 3rd party apps, different ROM, etc.?
raywiper said:
Hello!
I have came across 2 annoying problems - maybe somebody can help with them.
1) Pressing IE key + action (dpad center key) invokes screen alignment application. I'm using S2U2 and can't find a way to prevent this shortcut from working when phone is locked by S2U2. Because of that screen alignment is accidentally launched often enough to become major annoyance.
Is there any way to fix it? Like disabling screen alignment shortcut, configuring S2U2 to lock hardware keys or in the worst case fully disabling IE key ?
2) The second problem - sometimes i find my kaiser switched to landscape mode. It has happened only when i'm reaching for phone in pocket to answer a call - so it's possible i've accidentally pressed some keys or something. It happened also after i disabled autoswitching to landscape mode after sliding it open.
Of course after it has switched to landscape mode it switches back to portrait, and during this time (which can take few secs and is annoying) i cannot answer the call.
Click to expand...
Click to collapse
What you are describing as annoying are conveniences to those of us who don't carry our phones in our pockets. No, HTC does not make double commands for every function, one to make the phone easier to use and one to disable all the " easy " functions for those who insist on carrying around a $500 phone like it was a pack of 25 cent gum.
A little preachy? Good!
Ask the other members here if this sounds familiar: "Cheap f**king phone, screen cracked first week I had it, I took it out of my pocket one day.........." My touch screen no longer works, I took it out of my pocket one day............"
50% of all the bad things that happen to people's phones around here start with. "When I took the phone out of my pocket........"
Want your phone to continue to work great? Make believe it is an expensive piece of electronics. Take f**king care of it
P.S. Ooh big step down off the soap box
denco7 said:
What you are describing as annoying are conveniences to those of us who don't carry our phones in our pockets. No, HTC does not make double commands for every function, one to make the phone easier to use and one to disable all the " easy " functions for those who insist on carrying around a $500 phone like it was a pack of 25 cent gum.
A little preachy? Good!
Ask the other members here if this sounds familiar: "Cheap f**king phone, screen cracked first week I had it, I took it out of my pocket one day.........." My touch screen no longer works, I took it out of my pocket one day............"
50% of all the bad things that happen to people's phones around here start with. "When I took the phone out of my pocket........"
Want your phone to continue to work great? Make believe it is an expensive piece of electronics. Take f**king care of it
P.S. Ooh big step down off the soap box
Click to expand...
Click to collapse
*sniffs* hmm whats that smell, its the buring of you being flamed BIG TIME
denco7 said:
Ask the other members here if this sounds familiar: "Cheap f**king phone, screen cracked first week I had it, I took it out of my pocket one day.........." My touch screen no longer works, I took it out of my pocket one day............"
50% of all the bad things that happen to people's phones around here start with. "When I took the phone out of my pocket........"
Click to expand...
Click to collapse
I'm not so sure, maybe some people are just careless fools.
I've had my Kaiser for a few months and a Wizard before than for 18 months. Both have been kept in my pocket pretty much constantly and have never had anything more than the slightest of scratches on the casings.
Then again, i'm not stupid enough to keep my phone in the same pocket as coins, keys or other myriad sharp things...
MrHorus said:
I'm not so sure, maybe some people are just careless fools.
I've had my Kaiser for a few months and a Wizard before than for 18 months. Both have been kept in my pocket pretty much constantly and have never had anything more than the slightest of scratches on the casings.
Then again, i'm not stupid enough to keep my phone in the same pocket as coins, keys or other myriad sharp things...
Click to expand...
Click to collapse
Where as a lot of other people unfortunately are
Well, to give you a tip about question #2 if you are going to carry it in the beltcase that came with the phone. If you are not careful pusing the phone up of the case you might just push the keyboard part and it doesn´t take much to trigger landscape mode. By now I get the phone up without this happening but it took some getting used to.
And I would not advise carrying the phone in your pants front pocket. A friend of mine cracked the screen of his brand new N95 this way, tight designer jeans pocket in this case = dead expensive phone.
denco7 said:
Want your phone to continue to work great? Make believe it is an expensive piece of electronics. Take f**king care of it
Click to expand...
Click to collapse
And what should i do ? Keep it home on the shelf ? A phone is meant to use it. I've found that the screen is hard to clean because of the higher edges. What would be your solution - don't touch it ? The phone is slow when switching to landscape and back - don't use landscape mode ? If something is wrong - it's my fault for trying to use it ?
*rant off*
Actually i was not correct (blame my english) - i'm carrying it in a waist case, not pocket. And from what i've gathered - the magnetic lock could be the reason of switching to landscape mode. I've read something about magnetic locks triggering the slideout sensor.
But my collegue said he disabled autoswitching to landscape mode and was still experiencing this problem (have to doublecheck it though).
As for first case (screen align shortcut) - can't help. I often accidentally press them when taking out of case. Tried to install AEBPlus and remap some buttons, but that didn't help. It actually suprises me why HTC choosed so easily pressed button combination.
A solution would be to stop using S2U2, as the default device lock correctly locks the keypad and this shortcut dosesn't work. It would be pity though, as i came to like S2U2.
[WARNING]
Don't flame each other
If you have a solution post it, otherwise keep quiet
The OP posted a legitimate question, if you don't have an answer, or think the questing is silly, then don't post and leave the thread alone
[/WARNING]
it's my first post on this board so a Big Hello to Everyone
I acquired a D2 a couple of weeks ago and I'm still learning my way around it.
There is one thing that annoys me big time though. the phone keeps unlocking itself when in its pouch. After investigation, i found out that by pressing the stylus edge of the handset it would actually activate the stylus detection switch, which is seen by the phone as the stylus being pulled out hence unlocking the screen.
Has someone noticed this or did I get a faulty phone?
Is there a way of disableing the stylus detection either via the registry or any other settings?
Thanks in advance ....
Looks like a faulty phone - mine's never done that, and I've just tried pushing quite hard on the stylus-side and nothing happens.
Best get it replaced!
problem is... it doesn't do it all the time
try removing the back cover, lock the phone and push the stylus at about the groove level. Does it unlock?
I thought you meant that yours did it with the cover on?
well...it does it with the cover on too but not everytime. I think the cover pushes the stylus which in turn pushes the switch and unlocks the screen. However if i remove the cover and push the stylus directly it does it all the time. I was wondering if the thing happens to all handsets or just mine...
Well I can safely say it doesn't happen to mine.
hi!
Mine does unlock itself too. I was also wondering if I had a faulty phone...
I've been playing around with different buttons, but u r right...whenever I touch it near the Stylus edge it unlocks.
I have installed Pocket Shield and after seeing your post I've been able of avoiding the annoying behaviour by unchecking the option Unlock>On stylus out under Unlocking tab.
Thanks for the clue!!!
Anyone noticed something similar?
Sometimes when unlocking phone with the unlock button or by double tapping it wakes up but is unresponsive to touch, the brightness alters with random intervals, wallpaper flickers. The phone becomes usable again after a few locks and unlocks with the button , although very rarely but still sometimes it automatically locks itself after unlocking.
Factory reset didn't help and before that I was using all the latest updates.
Is this a problem on the hardware side?
SanttV said:
Anyone noticed something similar?
Sometimes when unlocking phone with the unlock button or by double tapping it wakes up but is unresponsive to touch, the brightness alters with random intervals, wallpaper flickers. The phone becomes usable again after a few locks and unlocks with the button , although very rarely but still sometimes it automatically locks itself after unlocking.
Factory reset didn't help and before that I was using all the latest updates.
Is this a problem on the hardware side?
Click to expand...
Click to collapse
Pretty sure mine is. It started with similar issues and has only gotten worse. Flexing the phone a bit makes the screen go all wonky and it's the only way I can get it to come on/become responsive. I will more than likely have to send it in to Sony. Ugh.
Sent phone in
Received back with the following itemized work:
Action: part (s) replaced
Part Description:
Front Cover Assy Green
Screw Len: 2.0 Diam: 1.4
Screw Other Len: 3.0 Diam: 1.4
Screw Other Len: 3.0 Diam: 1.4
Screw Other Len: 3.0 Diam: 1.4
Shield Camera
Screw Len:3.2 Diam:1.2
Screw Len:3.2 Diam:1.2
Cap USB Sub Assy Green
Cap SIM Sub Assy Green
Panel Side Charger Green
Window Back Sub Assy Green Row
Idk wth all that means. Some of it I can guess at...but for a phone that was treated rather gingerly...to have behaved in such a manner after X amount of months (7, I think it was, before stuff started going wonky) w/out the screen being cracked or damaged in any way...the answer is lost on me! Hopefully it doesn't happen again.
Sent from my D5803 using Tapatalk
Please help let me know if screen activating in pocket is a bug or if this is intended design (i.e., design flaw)?
Now that it's summer my leg can get a little sweaty. But my phone in pocket triggers off my leg due to the moisture! Then the phone will randomly edit various things as the phone bounces around in my pocket.
WTF, why won't the phone just detect the darkness and know it's in my F*ING pocket! My S9+ was really good about this, it knew when it was in the pocket and ignored my sweaty leg.
But with this retarded S21 Ultra, it doesn't seem to know when it's in your pocket. I've already lost several important appointments and tasks (my calendar and task lists widgets are on the main screen) because the dumb phone let my *LEG* edit/destroy/delete the important tasks and calendar entries.
I'm holding out hope that maybe this is not how the phone is designed to work, maybe I can fix it by doing a factory reset. But I recall other posts complaining about how the phone is too retarded to detect being in the pocket when it comes to the Always On Display (AOD) and just keeps the display on while in the pocket too. So maybe it's a fatal design flaw of the phone, where if it is hot outside and you have moisture on your leg, your phone will think your leg is typing and just randomly change things.
Please help me understand whether this is a fatal design flaw or just some bug or what!?
please disable the option to activate the phone/unlock phone via sensory detection
i believe you need to deactivate that first from the smart lock - on body detection
and then also go in advanced features, motions and gestures and deactivate lift to wake
KingFatty said:
Please help let me know if screen activating in pocket is a bug or if this is intended design (i.e., design flaw)?
Click to expand...
Click to collapse
Used to happen to me too. Ofter i would only realise phone was awake and messing around by the beeping sounds of the dialer going off in the pocket, or the increasing temperature of the phone against my thigh - screen on for God knows how long.
Pocket detection is dubious at best - doesn't work consistently. All this happened despite it being set to "on"
Turning off double-tap-to-wake screen helped me.
Now the phone only wakes up for calls and will show lockscreen only if I hit the power button (side key) - I have never used AOD, so screen stays off no matter how hard you tap away at the screen.
Unfortunaltely this puts a lot of mechanical wear on the side key (waking up the phone to unlock)
TO solve this, I have set my Fingerprint scanner "always on" enabled, so if i want to unlock phone without wearing out the side key, I just hit the screen with my thumb where i know the fingerprint scanner is, and it takes me to the home screen without showing the lock screen. I've developed muscle memory now and can hit the correct spot on the screen 90% of the time without the fingerprint icon displayed on screen. No perceptible differnence in battery life as opposed to keeping fingerprint scanner always on disabled.
This has worked for me. Maybe you can try it out and see if it solves your issue.
enigmaamit said:
Used to happen to me too. Ofter i would only realise phone was awake and messing around by the beeping sounds of the dialer going off in the pocket, or the increasing temperature of the phone against my thigh - screen on for God knows how long.
Pocket detection is dubious at best - doesn't work consistently. All this happened despite it being set to "on"
Turning off double-tap-to-wake screen helped me.
Now the phone only wakes up for calls and will show lockscreen only if I hit the power button (side key) - I have never used AOD, so screen stays off no matter how hard you tap away at the screen.
Unfortunaltely this puts a lot of mechanical wear on the side key (waking up the phone to unlock)
TO solve this, I have set my Fingerprint scanner "always on" enabled, so if i want to unlock phone without wearing out the side key, I just hit the screen with my thumb where i know the fingerprint scanner is, and it takes me to the home screen without showing the lock screen. I've developed muscle memory now and can hit the correct spot on the screen 90% of the time without the fingerprint icon displayed on screen. No perceptible differnence in battery life as opposed to keeping fingerprint scanner always on disabled.
This has worked for me. Maybe you can try it out and see if it solves your issue.
Click to expand...
Click to collapse
I dont think that would put any mechanical stress on the power key.
Phones are tested for upto millions of press of buttons which you woudnt be able to achieve in your lifetime .
I have my aod on always , and double tap to wake on always .
Best possible way to avoid accidental wakeup is to insert your phone with screen facing away from the body i.e towards the fabric of pants/jeans/lower
tim2london said:
please disable the option to activate the phone/unlock phone via sensory detection
i believe you need to deactivate that first from the smart lock - on body detection
and then also go in advanced features, motions and gestures and deactivate lift to wake
Click to expand...
Click to collapse
Yes, lift to wake was already disabled while the problem happens. The phone still wakes from "taps" caused by the leg.
I want to clarify, the problem is not caused by the phone unlocking or locking.
The problem is because the phone is not ignoring screen taps when in the pocket. It thinks I'm double-tapping to wake the phone.
I'd like to keep enabled the smart lock on body detection, and keep enabled the double-tap to wake. I can see how keeping the phone locked would help, but the root problem is still there - the phone wakes up even though it is inside the pocket.
Keeping the phone locked would just transform this to a new problem - how do I prevent my phone from waking up in my pocket and wasting energy while my leg enters various unlock codes by itself.
enigmaamit said:
Pocket detection is dubious at best - doesn't work consistently. All this happened despite it being set to "on"
Click to expand...
Click to collapse
Yes, the S21 Ultra refers to this as "Accidental Touch Protection." The flavor text explains "Protect your phone from accidental touches when it's in a dark place, such as a pocket or bag."
Accidental Touch Protection has been turned on when I had the problems.
Does anyone know why Accidental Touch Protection is not working, even though it's turned on?
The setting is found under Settings - Display (scroll down, 4th from the bottom).
Keep the back of the phone towards your leg, problem solved.
aj7400 said:
I dont think that would put any mechanical stress on the power key.
Phones are tested for upto millions of press of buttons which you woudnt be able to achieve in your lifetime .
I have my aod on always , and double tap to wake on always .
Best possible way to avoid accidental wakeup is to insert your phone with screen facing away from the body i.e towards the fabric of pants/jeans/lower
Click to expand...
Click to collapse
Yup, you may be right. Ideally they should last a lifetime. But all mechanical parts are prone to failure. Same thing holds true with charging ports - they shouldn't fail, but often do. Doesn't happen to everyone, but it's something to keep in mind.
I've had my HTC power key fail on me due to constant use over 2 years, and ever since then I've stuck to using the screen for wake-up. Needn't happen to everyone, but once bitten, twice shy, right?
The screen facing outwards is a good idea and it was the first solution that came to mind when I was having accidental wake-up issues. Tried it for a few days but stopped using it because it's awkward for me (camera bump irritates thigh) and it was un-intuitive to take out the phone, then turn it around in the hand to start using it. I just wasn't comfortable using it that way.
Like I said, this set-up works best for me, everyone might have their own way of doing things
All I know is that with this set-up, I don't have any more accidental wake-ups while the phone is in the pocket. That was the main requirement.
KingFatty said:
Yes, the S21 Ultra refers to this as "Accidental Touch Protection." The flavor text explains "Protect your phone from accidental touches when it's in a dark place, such as a pocket or bag."
Accidental Touch Protection has been turned on when I had the problems.
Does anyone know why Accidental Touch Protection is not working, even though it's turned on?
The setting is found under Settings - Display (scroll down, 4th from the bottom).
Click to expand...
Click to collapse
Yes, that's the one I was talking about. Like you said, it doesn't work consistently. No idea why. I've always had it on.
KingFatty said:
I'd like to keep enabled the smart lock on body detection, and keep enabled the double-tap to wake. I can see how keeping the phone locked would help, but the root problem is still there - the phone wakes up even though it is inside the pocket.
Click to expand...
Click to collapse
If you'd like to keep the tap to wake feature on, then the best solution for now appears to be what @aj7400 and @blackhawk have suggested - Keep the phone screen facing away from the thigh.
The screen of my phone frequently turns on when it is in my pocket and the phone starts performing some tasks like playing music.
Does anyone of you experience the same problem ? Is there any method to prevent accidental touches when the phone is locked ?
Edit: sorry I didn't notice this thread, so I created another one for the same problem. I'll try some of the solutions you proposed guys, hopefully it will fix the problem.
Was there any pattern to when Samsung's "accidental touch protection" failed to keep the phone screen inactive?
I'm trying to find out if there is anything going on that might affect the accidental touch protection. Normally, accidental touch protection keeps the phone screen off when the phone is in your pocket, to protect against unwanted touches or "butt dialing."
But in my case, my leg was a little sweaty and the phone screen activated and deleted some of my important info.
Has anyone else seen anything in terms of a pattern when your accidental touch protection fails to protect against accidental touches?
Maybe you had see-through pants with white pockets with direct sunlight glistening off your sweaty thighs?
KingFatty said:
Was there any pattern to when Samsung's "accidental touch protection" failed to keep the phone screen inactive?
I'm trying to find out if there is anything going on that might affect the accidental touch protection. Normally, accidental touch protection keeps the phone screen off when the phone is in your pocket, to protect against unwanted touches or "butt dialing."
But in my case, my leg was a little sweaty and the phone screen activated and deleted some of my important info.
Has anyone else seen anything in terms of a pattern when your accidental touch protection fails to protect against accidental touches?
Maybe you had see-through pants with white pockets with direct sunlight glistening off your sweaty thighs?
Click to expand...
Click to collapse
Nope. Happened to me in Dark blue denims as well as black trousers.
It's not consistent. Works most of the time but fails every once in a while.
For me, usually I become aware of it when i hear the dialer beeps (somehow the screen taps end up on the emergency call dialer screen) go to town.
Funnily enough, I turned the feature off and was roaming around the city for more than 2 hours. No accidental wake-ups at all. This is even after I have temporarily restored double tap to wake screen. Need to watch this for a few more days and if i don't get any more ghost wake-ups, i'm keeping it turned off.
enigmaamit said:
Funnily enough, I turned the feature off and was roaming around the city for more than 2 hours. No accidental wake-ups at all. This is even after I have temporarily restored double tap to wake screen. Need to watch this for a few more days and if i don't get any more ghost wake-ups, i'm keeping it turned off.
Click to expand...
Click to collapse
What did you do, i didnt understand ?
ELp2 said:
What did you do, i didnt understand ?
Click to expand...
Click to collapse
Turned off Accidental Touch Protection
Have you also tried just initiating LOCKDOWN MODE via the power button before a run?
I'm guessing that your leg and the sweat and the fabric combine to give the electric feel of a skin's surface that activates the phone?
You could also use a Bixby Routine to disable double-tap to wake?
enigmaamit said:
Turned off Accidental Touch Protection
Click to expand...
Click to collapse
Let us know your conclusion...I went the EXACT ane route (before finding this post): disable ATP and created a routine button to disable double tap to wake when I take the phone out for a walk.
Seems to be working, but it's another source of frustration as my previous Huawei mate 20 pro had the ATP feature but never started playing muzak in my pocket.
Samsung...good hardware plagued by half-baked software.
Ipse_Tase said:
Let us know your conclusion...I went the EXACT ane route (before finding this post): disable ATP and created a routine button to disable double tap to wake when I take the phone out for a walk.
Seems to be working, but it's another source of frustration as my previous Huawei mate 20 pro had the ATP feature but never started playing muzak in my pocket.
Samsung...good hardware plagued by half-baked software.
Click to expand...
Click to collapse
The Huawei mate 20 has much more major issues than our SK allies flagship phones do in more ways than one
I don't have these issues on the 10+ unless a put the phone facing my leg on the display side.
You should have a good case that has side protectors slightly higher than the display plus end display protection in the case ie Zizo Bolt case. Otherwise a face plant can easily destroy the display. These phones need case protection... before they kiss the concrete.
This also help stop accidental touches both when on and off. It makes the phone easier to hold and use as well.
Face the display away from your body. That should be more than enough...
If it's really still a problem limit display timeout to 1 minute.
Use only the power button or volume control buttons to activate the phone.
-or-
Use a case clip holster.
Ipse_Tase said:
Let us know your conclusion...I went the EXACT ane route (before finding this post): disable ATP and created a routine button to disable double tap to wake when I take the phone out for a walk.
Seems to be working, but it's another source of frustration as my previous Huawei mate 20 pro had the ATP feature but never started playing muzak in my pocket.
Samsung...good hardware plagued by half-baked software.
Click to expand...
Click to collapse
Well, in conclusion I can only say that the setup is working... Haven't changed anything since then and no accidental pocket mishaps yet. ATP and Double tap to wake are still off.
BTW, your idea of a Bixby routine trigger to disable double tap when heading out to walk is quite neat