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Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
When i bought mine it looked like they scanned it again after they did the UPC. Pretty sure it was the SN.
Suck-age. The overseas help I got, barely wanted any real information from me, which is why I assumed you would have a similar situation. Granted they did run me around in quite a few circles before agreeing to do so.
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
ExploreMN said:
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
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As much as I love the Nook Color, in a year or so, I'm sure there will be something competitive in price that is better. And by that point I'm sure you can sell the nook for a decent price still. As unlike mainstream tablets that can be phased out, the only way the nook will be, is if they release a Nook 3.
So there will still be people unaware of it's tablet capabilities looking for a used one for reading.
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
ExploreMN said:
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
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Ah me too man, me too ) :
Sent from Nook Color with CM7 - 1.3GHz
That's the reason I paid full retail for mine from best buy. ****, I even paid the extra 60 bucks for the additional protection, which covers stuff like broken screens.
I bought mine from best buy (didn't really want to) and when I had screen issues B&N replaced it without even asking me where I bought it. It's strange that they're giving you the run-around, the NC isn't even a year old at this point regardless of where you bought it.
ExploreMN said:
Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
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Best Buy does NOT put the SN on the receipt. They can, however look up the receipt easily. Do you know who bought it for you and around what time? They can look it up by phone number. Also, check to see if it has anything with "GSBTP" or "GSBTP-R" on it if you get it. This means whoever bought it also purchased a Geek Squad Black Tie Protection Plan. On the other hand, even if you don't have one, if it is still within the first year of purchase, Geek Squad will ship it to B&N for you and it will be fixed as long as its determined that the problem is user error. Unless they follow the weird monitor policy for broken pixels. There has to be at least 5 I think. The only downside is that depending on the store, location of the manufacturer and the time you send it out, it could take a good while. When I was a Geek Squad Agent I told people it could take anywhere from 2-6 weeks.
Oh, they can also look up the purchase via the card it was purchased with if it was bought with one at all.
Wow... I also got a dead pixel on screen from a Best Buy bought NC. I did purchase it online though, as no stores around town had them in stock for 2 weeks. Ah well, I'm not going through the runaround just to fix one dead pixel.
In many cases Best Buy can exchange the smaller less expensive devices in-store under the manufacturers warranty due to defects and even preserve any Best Buy service plan. They likely will just give store credit for it during the first year, though in rare circumstances may have it repaired. It is certainly worth a try to do that, a dead pixel on an e-reader would be annoying.
Your serial number is located under the sd card flap or under device settings.
Barnes and Noble wont honor exchanges or returns in BN stores for items purchased at affiliate stores. If you bought it from a legitimate partner then you can get it serviced under the warranty from BN but you have to call the customer service number for a replacement.
It stops people from calling in service on stolen units.
Squaretrade sells extended warranties within 90 days of purchase. I'd recommend that if you fall into that window. I haven't got mine warranteed yet but plan to.
Sent from my NookColor using Tapatalk
Well, I think there is some confusion. I bought this off of someone from Craigslist. So there is no bill of sale, etc.
However, in talking with B&N, they are going to give me a 1 year warranty after confirming it was sold at Best Buy (as opposed to stolen, whatever).
The back story is that the seller got it as a gift from work but didn't want/need it as she has an iPad. So it was new and unopened when I got it.
Anyway, all is good and I have a warranty confirmed until May 2, 2012.
I'm still not going to send it in though. I mean I hardly notice the 1 pixel and its not worth all the trouble to restore B&N's software and all that jazz. Especially since I used one of my Teamviewer licenses to register this device as a corporate device (you only get 10 moves before they start to question it, and this is technically the second move). BUT....if any more pixels go out, then I will use the warranty.
According to Engadget B&N (from SEC 8-K form) will be releasing a new Nook on May 24th. Anyone know anything you must tell me, I have to know!!!
Oh noes, not more Nook rumors!!! B&N is slowly turning to Apple.
Seriously, I haven't heard, but that means less than nothing.
when you file it with the Securities and Exchange Commission, rumor is really not the appropriate word.
This is just a guess, but I would bet it is a larger eReader similar to the Kindle DX. I mean really the Nook Color, for what it is designed for, is already hardware overkill, (I mean seriously...its an eReader regardless of what we are doing with it) so even IF its a new color model it will probably be less powerful than the current model to keep the price low.
Anyway...in summary...I'm thinking 10" Nook. Probably eInk.
ExploreMN said:
This is just a guess, but I would bet it is a larger eReader similar to the Kindle DX. I mean really the Nook Color, for what it is designed for, is already hardware overkill, (I mean seriously...its an eReader regardless of what we are doing with it) so even IF its a new color model it will probably be less powerful than the current model to keep the price low.
Anyway...in summary...I'm thinking 10" Nook. Probably eInk.
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I agree with this. I am sorry, but people, the nook color only really hit stores in November.. in no way is it ready for replacement.
Now, I CAN believe that the original nook could be getting a replacement. Not everyone want an LCD eReader, and the classic nook is old enough that it is a due for a replacement.
I'm pretty sure they just launched a new ad campaign for the current NC. It'd be odd to be coming out with an updated model at the moment.
Divine_Madcat said:
... the nook color ... in no way is it ready for replacement.
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B&N first needs to see what Amazon will do with their color reader anyway.
BTW thanks for resurrecting HC for Nook.
Divine_Madcat said:
I agree with this. I am sorry, but people, the nook color only really hit stores in November.. in no way is it ready for replacement.
Now, I CAN believe that the original nook could be getting a replacement. Not everyone want an LCD eReader, and the classic nook is old enough that it is a due for a replacement.
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Ditto
My Nook 3G isn't the greatest e-ink reader - good but not great. I'd swap it for a Sony reader if I had money to burn. I was wondering when they would release a new e-ink Nook.
Perhaps it might be a 3G Nook Color?
although I'm leaning towards it being a new e-ink version of the somewhat out-dated nook.
We shall all wait and see
Just about everyone has been selling the original nooks (e-ink version, new and refurbished) at seriously discounted prices over the last few months. I believe B&N has been trying to clear out their stock in preparation for a replacement to the original nook.
picopir8 said:
Just about everyone has been selling the original nooks (e-ink version, new and refurbished) at seriously discounted prices over the last few months. I believe B&N has been trying to clear out their stock in preparation for a replacement to the original nook.
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Absolutely. Sub $100 everywhere.
*maybe* we get a color e-ink Nook based on Mirasol tech or something. Would be great for comic books and kid's books. That's about the best we can expect.
I'm betting on a 10" NC.
new Nook?
Hope so.. I think now that B&N have an apps store for their current NC, I think they want to go the whole hog like amazon..
Thankfully I just put my NookColor order on hold
asantaga said:
Hope so.. I think now that B&N have an apps store for their current NC, I think they want to go the whole hog like amazon..
Thankfully I just put my NookColor order on hold
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You are silly if you think it is in any way a Nook Color replacement. And I really don't see them bringing out a 10" either...
ringbolo said:
According to Engadget B&N (from SEC 8-K form) will be releasing a new Nook on May 24th. Anyone know anything you must tell me, I have to know!!!
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B&N filed a form 8-K which states:
"In a meeting with investor analysts on May 4, 2011, Barnes & Noble, Inc. (the "Company") indicated it expects to make an announcement on May 24, 2011 regarding the launch of a new eReader device."
An announcement regarding a launch is not the same thing as a release of something new.
Most of you know much more of the technology behind this than I ever will, but from a business standpoint it's unlikely that this new eReader would be an upgrade to the NC. Based on what I do know, it's more than likely an upgrade to the Nook Classic with e-ink pearl at a lower price point.
Well since there is only a 14 day return policy and I bought mine last saturday, I guess I am taking mine back this weekend and will wait for the announcment.
wpbear said:
Well since there is only a 14 day return policy and I bought mine last saturday, I guess I am taking mine back this weekend and will wait for the announcment.
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Really...? You are really going to return a new, working device, on the possibility that they are replacing it, despite the fact that the device is barely 6 months old, has just received a major software update(froyo and new kernel), and still has no serious equal competition?
Or ignore the fact that the classic nook has been going on clearance all across the US, including online, and that it is the classic nook, not the color, that is due for replacement?
What a sad waste of good hardware..
If the 24 May release is not what I want I will re-buy the NC since I like it. But If the new device is better then I am stuck with an outdated device and $250 because of the 14 day policy. It is the cost of the company doing business, I am sure it will be one of their manufacture refurb units on ebay for $225 in a few days.
wpbear said:
If the 24 May release is not what I want I will re-buy the NC since I like it. But If the new device is better then I am stuck with an outdated device and $250 because of the 14 day policy. It is the cost of the company doing business, I am sure it will be one of their manufacture refurb units on ebay for $225 in a few days.
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I know this sounds horrible but now I'm secretly hoping that the update is an unrootable NookColor that immediately replaces all existing stock. Good luck!
I don't see the big deal. The company makes the rules of 14 days. I play within their rules.
Hey guys,
First off, are you happy with your NC?
This would mainly be used as a reader/web browser/app games for the wife, so I'm thinking she would really enjoy it.
Also, what's the best place to grab a NC? I haven't seen them less than $249.
Thanks!!!
I just got one from bestbuy. Its still $250 but you get a $25 gift card too.
http://www.bestbuy.com/site/Barnes+...1218266244893&skuId=1517163&st=nook&cp=1&lp=1
You likely won't find them any less expensive than $249 at any legitimate retailer or etailer. Perhaps there will be another BN eBay special like last month some time in the future ($200ish). The suggestion that yurkinator made is probably going to be the best legitimate deal currently going (as long as you can stomach shopping at BestBuy).
Beyond that, I wouldn't buy one from an average eBayer or via Craigslist. It's just too sketchy... You have no idea what the history is with the unit and if it has any latent flaws. If you get it privately, warranty repairs will be more of a hassle since you won't have the original receipt. I bought my first one from Wally World; the microSD slot wouldn't retain the card. Took it right back to Wally World, got a refund. Bought a new one. No fuss, no muss...
Is saving, say, $50 worth the potential headaches?
Thanks for the responses and I completely agree with you about not buying one off craigslist or ebay. I'm going to jump on best buy deal since I can't find any staples coupons.
Can't wait to tear into this thing!
Sent from my ADR6300 using XDA App
I got lucky and B&N was having a promotional sale on ebay about 2 months ago and I got 2 NC for 200 bucks each. I would keep an eye out they may do it again.
Since no one else mentioned it I'll toss out that my girlfriend loves her NookColor. I initially bought it so I'd have something to play around with and she'd have something to read on from time to time. After about a week it became clear that she was never actually going to let the thing out of her grasp and so I was forced to buy my own. Not sure if this helps but I have my girlfriend's running the stock OS and nootered while mine is running CM7. Since she does read allot she likes the tight integration of the Barnes and Nobel stuff on her home screen but can't imagine a world without Fruit Ninja, Bubble Buster or any of the Angry Birds.
I'll put in a plug here for buying it in a Barnes & Noble store. That's what I did, and the biggest reason was that if I had any issues I wanted to be able to walk into the store and resolve them. If I were going to buy at Best Buy (something of a circus at the least) I'd make sure I could do a warranty exchange at a B&N brick and mortar store. I also did something I don't normally do and bought the B&N extended warranty -- which covers the thing even if you drop it into the tub. Oh yeah, I love the thing -- got stock 1.2 and CM7 overclocked running off a SD card. Use it with a bluetooth portable keyboard and Documents to Go -- and I've read a ton of books on it.
Appreciate all the responses.
It's going to be mainly my wife's device to read, browse, game on, so as much as I want to get into it and throw CM7 + Honeycomb on it, I might wait a bit to see how she uses it.
I'm going to pick it up this afternoon and give it to her tomorrow as her b-day present.
toosurreal01 said:
Appreciate all the responses.
It's going to be mainly my wife's device to read, browse, game on, so as much as I want to get into it and throw CM7 + Honeycomb on it, I might wait a bit to see how she uses it.
I'm going to pick it up this afternoon and give it to her tomorrow as her b-day present.
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Nice birthday present, way to go!
I've not yet been disappointed... Frustrated, yes. Disappointed, no.
robedney said:
I'll put in a plug here for buying it in a Barnes & Noble store. That's what I did, and the biggest reason was that if I had any issues I wanted to be able to walk into the store and resolve them. If I were going to buy at Best Buy (something of a circus at the least) I'd make sure I could do a warranty exchange at a B&N brick and mortar store.
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Y'know, you make an excellent point. If you're going to pay full retail anyway, why not just go to the source for the reason you mention.
Personally, I went to Wally World because I bought during the early February nook drought. Nowhere in the greater South Bay Area (CA) had these in stock except for one WalMart in Salinas, CA.
robedney said:
I'll put in a plug here for buying it in a Barnes & Noble store. That's what I did, and the biggest reason was that if I had any issues I wanted to be able to walk into the store and resolve them. If I were going to buy at Best Buy (something of a circus at the least) I'd make sure I could do a warranty exchange at a B&N brick and mortar store. I also did something I don't normally do and bought the B&N extended warranty -- which covers the thing even if you drop it into the tub. Oh yeah, I love the thing -- got stock 1.2 and CM7 overclocked running off a SD card. Use it with a bluetooth portable keyboard and Documents to Go -- and I've read a ton of books on it.
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Click to collapse
Bought two from the mother ship, about three months apart after getting my wife one for Christmas and nootering it, I needed one for me!). For hers, I bought the B&N warranty, but for mine, I went with squaretrade. $50 for 2 years vs, $40 for 3 years.
Why is Google forcing advanced RMA's where they put a temporarily hold? Why cant it be that you send the device back they receive it and once it's cleared you get a replacement and you only get a advanced replacement if you ask for it or be presented the option to choose.
The email I was sent has the advanced replacement only with no other options!
Even if I return the device first and they say it's cleared and I click the order link there will still be a temporary charge! Why cant they update the link to be $0.00 to get a replacement and not ask for any card details? Before this happens they send you an email saying Good news your return was processed. Click here to receive your replacement free.
The policy is great for those who can put money on hold but what about those that cant or don't have the funds to back it. What. Are they forced to return the device to get a replacement?
They figure that everybody can put 200$ in funds on hold for a week with no other options expect to return it?
I also noticed that google isn't handling the returns. It appears SMS Infocom Corp is handling them out of Texas? What if they screw up and said that it's your fault so your charged for the new device?
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
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Click to collapse
Then you have to dispute it with Google or file a charge back. Wonderful
Most businesses give you the two options. The standard one that I just mentioned or the advanced replacement if they offer it.
This is bull**** IMO not allowing both options and only the advanced replacement. Even the rep on the phone at google said it was crappy. I'm serious.
I do not have the 200$ in my account to back the temporary authorization
So do I have to return it for a refund to get a replacement?
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
BamAlmighty said:
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
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Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
If they wanna hold another $249 from me that's fine. I also buy things when I know I have room on my credit card as well as my bank account.
krelvinaz said:
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
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Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
rafa3L said:
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
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I could try that.
I'm tempted to just say screw it and keep it an deal with it due to the policy. If it breaks then deal with Asus down the road.
pclov3r said:
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
Click to expand...
Click to collapse
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
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Click to collapse
Yeah. They figured everybody has a credit card or bank accounts with the cash to temporarily fund it?
Still BS imo that they don't have the other option. I may be forced to return it for refund or deal with it as is. I figured they would give you both options.
"If you can't afford the CASH, you shouldn't be using it." Yes, But what other options do I have? Google is giving you no other option it seems expect to return it for a refund or deal with ASUS. As i said even the google rep said this wasn't going to work for everybody!
I'm hoping they can do what I said in the first post and honestly I see no reason why they wouldn't unless there system doesn't work.
I'm awaiting another reply form upper Management i guess about this.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
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A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
BrianDigital said:
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
pclov3r said:
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
Click to expand...
Click to collapse
First, first world problem. Second, sounds like you don't have your priorities straight. 3rd life ain't easy. 4th if you don't like it complain to them and do business with companies that meet your needs. Last, owning a N7 is not a right you aren't entitled.
Sent from my DROID RAZR using Tapatalk 2
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
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Click to collapse
I've never had to return my asus laptop and netbook to them since I have warranties with best buy but I really haven't heard a lot of good things with asus and their warranty. Personally that's why I'm sticking with google at the moment. My original was epic screen lift and I got replacement on friday and haven't hardly used it between friday and saturday due to work and it has a dead pixel and something is rattling around near the top. I'd rather have Google 2 day me a new one then wait god knows how long for asus.
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
Ever hear of money orders., paying by cash as in waiting until you can walk into a store and buy one. You are wrong, there are many options starting with take your business elsewhere.
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Sent from my DROID RAZR using Tapatalk 2
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
jrpbulk said:
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Click to expand...
Click to collapse
So it's common for businesses to force you to do an advanced replacement with no other options when 10 other businesses I've dealt with offer what I'm saying?
So in your option you should have double the cost of an item on your card before you buy it for this very reason?
Let me make it very clear
NOT EVERYBODY HAS A CREDIT CARD OR $200 IN EXTRA MONEY THEY CAN PUT ON HOLD FOR THE NEXT WEEK AND A HALF!!!
WHAT IS SO HARD TO UNDERSTAND ABOUT THAT
DO YOU BUY PRODUCTS AND SAY THAT YOU NEED DOUBLE THE AMOUNT ENCASE THE PRODUCT IS DEFECTIVE? NO!
SERIOUSLY!
espionage724 said:
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
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They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
This will explain it more too
https://play.google.com/about/device-terms.html
funkyboy1281 said:
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
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Yes, But the problem occurs when you don't have the extra money to put on hold.
pclov3r said:
Yes, But the problem occurs when you don't have the extra money to put on hold.
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Yea well sorry to burst your bubble but the minute you ordered your tablet and an email was sent to you saying thank you for your purchase they provided the link to their devices support. So from that moment they laid out the whole process of how this would work. Now whether or not you read it well that was your choice but all that information was there and just didn't mysteriously show up.
https://play.google.com/about/device-terms.html
Hi Guys,
I have ordered two products from gearbest.com. After placing the order "W1508272112112192", I got mail asking me to provide my ID as well as My credit card photo to verify the transaction. I provided them both.
They reviewed it and said that "We are sorry that we cannot accept this unverified transaction via credit card. If you like the items, please place a new order and pay for the order via western union. Then we will not ask you for these pictures." and cancelled my order with refund.
Write now I am waiting for the refund of USD 100.71.
Please tell me that is my money coming back or there is some fraud? What should be the next step, I will do to save my money?
Please reply me fast, I will be very thankful to you guys!
Also I want to purchase a cheap and best android TV box with a gamepad for my son. From where I can buy that?
Sounds like a scam if they are wanting you to use Western Union as opposed to a credit card. You have less recourse to take action with Western Union versus the credit card, which is likely why they wanted you to go that route. I'd call your bank ASAP and let them know what's going on and try to recoup your money. I'd also be on the lookout for fraudulent charges on your credit card.
Gearbest is so shady and I will never use them again, I'd recommend staying far away.
I ordered a Chuwi Vi10 64GB w/ keyboard case on 9/11/15; I had to do the "sketchy" ID verification also, but they took my order and my money.
I received a broken keyboard on 10/2/15 , and over 30 days later, still no tablet.
Now the replacement keyboard is out of stock.
They suggest I find an alternative keyboard to replace it (for a custom keyboard/case made for the tablet, WTF!).
I've re-ordered the tablet & keyboard from banggood.com, got my fingers crossed.
P.S. Techtablets has other user reviews for Gearbest, they pretty much suck!!!
gearbest made me wait over 2 weeks to send item and they still havent sent it to me so there making me wait 12 business days to get refund i will never buy from them again
Personally I do not do business with ANYONE who will not take a CC and asks for something like Western Union.
Honestly, I prefer PayPal for everything but if for some reason they don't do paypal they had better do a Major CC, it's about buyer protection.
I had the same issue when trying to order the GPD XD the other month. In the end I told them to send a refund and ignored their following replies. In the end it arrived luckily.
Never before have I been asked to provide such ID online nor will I ever.