hi everyone.
i was wondering if anyone can help me with this. so ive had my tilt for about 6 months now. and i havent had any problems until now. The keyboard doesnt work at all now. and the dial and hang up button on the front of the phone dont work. The touch touch screen works fine. But the keyboard doesnt work at all, and nor do the buttons on the front work (except for the middle button, and when i press it, it brings me to the screen alignment). i was wondering if anyone can help me fix this.
i dont have insurance on the phone, and im not sure if its some kind of software issue. I tried doing the update on the phone, but it tells me there are no current versions. I also tried doing the softreset and taking out the battery. Deleting everything on the phone and going back to stock software.
if anyone can help me id greatly appreciate it. thanks.
your phone does have a 1 year warranty on it. Turn phone to stock (rom, spl, etc) and get it exchanged for another unit.
Hey everyone,
My problems consists of:
- The screen/touch is off. I've done Screen Alignment, it works for a couple hours or so then it just starts to have a mind of its own again
- When I slide the keyboard out, the screen does not rotate, it's just frozen in portrait mode. However, responds to the keys I push on the keyboard, I've tested it by texting someone.
The ROM I was using was a Generic NAM R3A WM6.1 when this problem occured, tried to re-flash with the same ROM, no luck and finally a custom one (Touch X 10.8) and unfortunately, still no luck.
I've never dropped the phone or done any modifications to it. Am I doomed and will have to send the phone in for repairs or is there another way to fix all this?
Thanks
exdout said:
Hey everyone,
My problems consists of:
- The screen/touch is off. I've done Screen Alignment, it works for a couple hours or so then it just starts to have a mind of its own again
- When I slide the keyboard out, the screen does not rotate, it's just frozen in portrait mode. However, responds to the keys I push on the keyboard, I've tested it by texting someone.
The ROM I was using was a Generic NAM R3A WM6.1 when this problem occured, tried to re-flash with the same ROM, no luck and finally a custom one (Touch X 10.8) and unfortunately, still no luck.
I've never dropped the phone or done any modifications to it. Am I doomed and will have to send the phone in for repairs or is there another way to fix all this?
Thanks
Click to expand...
Click to collapse
If I were you, I'd have it back in the shop in no time. But you will need to put back the original rom, otherwise your guarantee will be gone.
Good luck!
Don't forget to revert the SPL since you flashed it to hard SPL.
If You make a new topic then it's pointless to use not at all informative cries for help. It does not say anything about the problem you are having.
The title should say something about the issue so people who know something about notice it and can offer to help and people having the same issue later can find this topic.
Sorry, I'm new to this message board and not really around either.
I notice that this happens quite often where after typing a certain number of words these 3 keys become unresponsive and does not work sometimes i need a long hard press to get it to work rather than just touch. Other keys are just fine.
It's [p] [backspace arrow] and [enter]
Im using the swype keyboard. Is it a swype issue? I have not managed to test it without the swype but my phone has been like this ever since I bought it. I am a heavy user and no1 i know who uses the note has this issue.
Is anyone able to clarify? Is it a screen problem cause i'll go claim my warranty since the service centre is right round the corner if this is the case.
Feedback much appreciated. Thanks
Could this be a screen hardware defect in my unit?
unSpoke-n said:
I notice that this happens quite often where after typing a certain number of words these 3 keys become unresponsive and does not work sometimes i need a long hard press to get it to work rather than just touch. Other keys are just fine.
It's [p] [backspace arrow] and [enter]
Im using the swype keyboard. Is it a swype issue? I have not managed to test it without the swype but my phone has been like this ever since I bought it. I am a heavy user and no1 i know who uses the note has this issue.
Is anyone able to clarify? Is it a screen problem cause i'll go claim my warranty since the service centre is right round the corner if this is the case.
Feedback much appreciated. Thanks
Click to expand...
Click to collapse
unSpoke-n said:
Could this be a screen hardware defect in my unit?
Click to expand...
Click to collapse
Nope.. If you are in old firmware update to LA4. there was some touch sensitive issues in old Firmwares. but those are fixed in LA4 or LA6.
Thanks but mine isnt rooted. im on Gingerbread 2.3.6. baseband version N7000DXKL2
Are there any known issues with this stock version? I did a full screen test *#0*# and no problems with every category.
Another issue i notice is my SMS's keep getting resent upon reboot and i've uninstalled SMS Popup not sure if it has been fixed will continue to monitor. As far as i have read via google search: there's no fix for this?
unSpoke-n said:
Thanks but mine isnt rooted. im on Gingerbread 2.3.6. baseband version N7000DXKL2
Are there any known issues with this stock version? I did a full screen test *#0*# and no problems with every category.
Another issue i notice is my SMS's keep getting resent upon reboot and i've uninstalled SMS Popup not sure if it has been fixed will continue to monitor. As far as i have read via google search: there's no fix for this?
Click to expand...
Click to collapse
There were few bugs are their in old ROMs so Samsung pushing all new LA4 & LA6 ROM to all regions. wait for it. and more over ICS coming to Note very soon. i guess all problems ll be solved.
The original mytouch 4g has the same issue unless you run stock software. Happened to me on 3 different phones, drove me nuts.
Sent from my Sensation using xda premium
Ah alright, that's much appreciated as it;s frustrating to make a typo and not be able to backspace to fix the spelling error lolz ~.~
Check your hand-set with the screen test.Dial *#0*# from dial pad. A screen will appear. select touch test and test your phone's screen. Do it when you are holding it in your hand and when your hand-set is kept on a hard surface. If there is sensitivity issue in any of the test get your handset replaced or change the kernel version to get rid of the issue.
outsyder said:
Check your hand-set with the screen test.Dial *#0*# from dial pad. A screen will appear. select touch test and test your phone's screen. Do it when you are holding it in your hand and when your hand-set is kept on a hard surface. If there is sensitivity issue in any of the test get your handset replaced or change the kernel version to get rid of the issue.
Click to expand...
Click to collapse
Oh god, another issue....
I thought its only me facing this problem rarely. But there are many others as well.
check out this http://forum.xda-developers.com/showthread.php?t=1500000&page=1
LA4 didnt solve d problem, hopefully ICS Will.....
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
UPDATE:
How strange. This issue started happening on Saturday, but on Monday when I was about to go down to T-Mobile to return the phone for a warranty repair, it suddenly fixed itself. I have full screen functionality. I didn't change any settings, didn't flash anything new, etc. The phone was never turned off (other than when I was testing if a restart or power cycle would fix it). I'll keep monitoring it in any case...
armadeous said:
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
Click to expand...
Click to collapse
Exactly, I haven't heard before this similar problem... I think you are the first.
Have you installed a special app ?
Have you tried to reboot before to use it a another time ?
But I think that it's a problem with your touchscreen. So the best you can do, it's to send it back to HTC
This is definitely a digitizer defect. Only fix is to replace the glass/digitizer. Send it back to HTC as soon as possible because it will only get worse over time. I had the same problem with my one X
Sent from my HTC One using xda app-developers app
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
strumf666 said:
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
Click to expand...
Click to collapse
Did you find out if it can be replaced under warranty if you unlock your boot loader? I also have the exact same problem on mine the top part of my screen which has a completely bunked touch sensor it goes nuts if used touch anywhere near the top of the phone..
But like you I unlocked my boot loader and installed quite a few different roms thinking it would solve the problem… I am wondering if there is a way to relock the boot loader and make it look like it never happened? Although I doubt it because they probably have the information about the phone at HTC since they sent me the token to unlock it..
Well, apparently there isn't much you can do if you are on hboot 1.54 (like me), since you need to be s-off to erase the *tampered* flag if you just relock it will stay.
I didn't send it for repairs yet, but I will report when I do.
Hello guys,
i've got the same problem, my phone just started to act very wired, my top part of the display is not responsible, seems part of touchscreen is broken. Have you solved it somehow or you applied for warranty.
the same situation -bootloader unlocked and flashed different roms, I'm S ON, so can't flash RUU to see if it's software problem or HW
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
AndyLeJizm said:
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
Click to expand...
Click to collapse
not yet, i still believe someone will come with s off and then i can apply for warranty
Spartn said:
not yet, i still believe someone will come with s off and then i can apply for warranty
Click to expand...
Click to collapse
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
AndyLeJizm said:
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Yes I will report back when I flashed RUU. I'm pretty 100% this will not solve the problem but it's worth the try.
I'm also really struggling if I should it send back to HTC or not, I have this feeling they will flash my Hboot to 1.54 so newer customers can't get their hands on S-Off. A local telephone repair-dudey could fix my screen for 170 euro which is a pretty good deal.
I Sent HTC an e-mail with the current situation and still waiting for a reply, will report the whole story back
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
They won't put you back to s-on, read in another thread that some phones ship with s-off and htc do not have any way of knowing who set the flag to off
Sent from my HTC One using xda app-developers app
HTC should replace your ones under warranty regardless of bootloader/soff. It is a physical hardware issue and has nothing to do with the software on the phone.
Sent from the one and only HTC One
AndyLeJizm said:
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
Click to expand...
Click to collapse
not good news, i was hoping that the problem might be fixed once RUU is flashed at least we know that repair center is the only option here
i would suggest to send the phone to HTC, better than to give it to someone to fix it, this phone is quite complicated when speaking about opening, but up to u and i think u will get a new phone if u send it to htc repair center... so no signs that the phone was opened etc.. up to u, the same with my phone, if i apply for warranty i will have to wait about 30 days, but for now no go without LOCKED and TEMPERED removed..
if i had to apply for warranty with tempered...no s off in upcoming few months, i will arrgue with HTC that screen HW itself doesn';t have anything with software, even if there would be status "hahaha htc" and not unlocked i will not pay for their crap more money
Well I have really no idea what happened but the phone decided to fix itself and I no longer have digitizer problems anymore.. So far its working (for over more then 8 hours already).
But yeah, you are right, it's probably better to bring it to HTC then a local repair shop when it get's broken again.
Well that's that, I really hope your phone kicks back to it's normal state aswell!! (I received an email regarding my issue and they said a factory reset would help, I doubt it though.. flashed a RUU and the problem was still there)
Same Problem ( is it HW or SW )
hello guys , i have the same problem as shown in the pic attached
i made HTC secret code and the Line Drawing test shows the problem well
, i made hard reset but still the same ,
i bought the phone from Amazon.com USA and now am in egypt
dont know if i can send it to HTC support
btw the problem time is unstable , sometimes working fine and other becoming weird any help ?
UPDATE : after contacting HTC support they replied to me with the below :
'' Thank you for your email regarding your HTC device. I apologize for the issues you have experienced with the device functionality, Mohamed.
There are a number of reasons that your device could be having this issue. It can be caused by an application, task killers, or software issues. To determine which one, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.
Press and hold the power button until the power menu comes up then press and hold on the Power off option and pop up will come up with the option to reboot into safe mode.
After you put it in Safe Mode, try using it without third party applications for a at least 24 hours to see how the device works. If it does not have this issue, then it is one of your applications. Try adding them back one at a time to see which one is responsible.
If the issues still persist please contact HTC repairs: HTC RMA Center, 1-866-449-8358 8AM - 1AM ET 7 days a week. That way you can go through the repair process as it is a little complex and we would need to speak to you on the phone to setup the repair ticket.
If you have any other questions about your device please feel free to contact us via email at any time.''
i tried it but still the same , i think it is hardware issue :'(
Can anyone confirm whether this S-OFF software can re-lock the bootloader and make it look like the warranty is still intact ? I need to send my phone back to HTC for a new digitizer stat
Yeah it's possible. Here's a guide for you: http://www.htc1guru.com/guides/return-stock-guide/
As the title of this thread says, my HTC One hanged quite a lot when I'm using whassap/facebook/twitter or other apps. Note that I didn't get any lag, never in my 3 weeks using this phone I experienced any lag. It's just that I got this hang problem with this device almost everytime. The only solution that I came up with is to use the lock button and then unlock it again and everything gone well again but I don't want to always get this kind of crap everytime I'm browsing or using my apps. By hang I mean that the two button (Home and Back) ain't working. Even after restarting the phone this hang isn't stopping so I'm desperate to know if there's anyone experiencing this problem as well. For a high end flag ship phone, this is making me sad. I chooses this instead of S4/Xperia Z because of it's performance and due to it being unique than S4(Plastic, no boom sound).
Really appreciate it if anyone could give me a permanent solution on this, thank you.
(If there's other thread that had this discussed, I'll be glad if you can help me to paste it here because I've used the search option but I didn't know what to write there so I didn't find any thread regarding on this, thank you)
Hmm... My keys are always working fine. Everything is responsible as it should be. My bet is that you have some problem there being solved by HTC technicians, so contact them.
I don't have another solution if you're stock and unrooted.
Sent from my HTC One