Database Develop

[Q] i9000 colours washed out after new screen

Hi,
My screen died and have had to get a new one installed. The thing is, the new screen is fine, but the colours are really bright, even on the lowest brightness setting. I bought it to the attention of the guy in the shop, he took it off auto which was better but now I'm using it, it's actually not right at all.
The brown and greys of the UI should be dark, everything is too bright. The OS is still at the latest version from Samsung, GINGERBREAK.XWJVH which is what I had before.
I've looked all over and cannot find anyone with the same problem. Does anyone know if this is the software problem that I have seen in other threads or a hardware one? It just seems strange that my old screen was darker than this.
Thanks,
Luke.

new screen a genuine samsung product? I think its with the hardware...

It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)

madushan92 said:
new screen a genuine samsung product? I think its with the hardware...
Click to expand...
Click to collapse
The guy said it's supposed to be. Going to take it in to get it checked.
Luke.

Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
This is what I thought, I'm going to get him to ring up and find out, if it's not AMOLED, it's getting replaced!
Talon26 said:
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)
Click to expand...
Click to collapse
Will check, but it's not rooted.
Thanks,
Luke.

Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
If I go to the apps menu, the background looks pure black to me.
Luke.

Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck

Talon26 said:
Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck
Click to expand...
Click to collapse
Nope, not tried a factory reset, would have to back everything up somehow. Took it to a techcentre.co.uk in wakefield. I did email Samsung and asked about whether a screen was covered by warranty (it's not) a while back tho.
Luke.

I took some photos on my N900 to show you:
20090101_003 by lucretia9000, on Flickr
20090101_001 by lucretia9000, on Flickr
20090101_002 by lucretia9000, on Flickr
They look a bit darker on the N900, but trust me, they're not on the I9000.
Thanks,
Luke.

Cant get it to work, ill try again later...
here we go, it was actually quite simple
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
20090101_002 by lucretia9000, on Flickr
TBH they look kinda similar, but i guess we'll have to put it down to camera. Are you sure it looks washed out?? I thought so before but next to yours...it doesn't really look bad, yours looks better in areas.

Yup, see how dark yours is on the greys.
Luke.

Ok, was sitting with the galaxy in my hand, a few times with light pressure in the top left corner of the screen caused the colours to darken to normal.
Then the following day after charging, turned it on, the colours were dark. It has been right for the last 2 days...it has just reverted to uberbright again.
Faulty screen?
Sent from my GT-I9000 using XDA

Yh could be... but because you said you press on a corner I suggest you look up the videos that show the opening up and see where the screen connector is. Its possible they didn't install it properly. Also I think the screen has to be glued to the digitizer. (Not sure). What happen when you contacted them, did they offer to check it? Its worth giving it back to them, you've had problems since day one and it hasn't been 30 days so should still be under the return/faulty product policy

They sent it back to head office where they apparently took it off and reconnected it. I basicaly said to the guy i wsn't happy. He said nothing. I just walked out wss so pissed off.
Sent from my GT-I9000 using XDA

Also, this flip is not constant, so is annoying i cannot get it to change on cue.
Sent from my GT-I9000 using XDA

Hmm im sure they have a complaints department... When you go to them tell them your not happy and that you want it fixed or your money back. You want a new screen put in.
Try get some evidence like the picture your put up. Have the same picture when its washed out and then when you can get it working properly bring that same picture up and take a photo of your phone again.
Also threaten them not physically but with reviews. Say that you are going to go onto every review site and tell them of their crap service. That you are actively part of forum sites like xda etc and will preach their awful service. Which you have already started here.. You can do it on google maps as well. You can remind them that having one bad review usually counts for more in both ratings and perspective then a few good reviews.
Btw i unfortunately broke both the screen and digitizer the other day and by your experience I wont be using them (If insurance pays out, so glad i didn't cancel it, otherwise i think it will have to go to ebay )
Finally you can tell them and take them to trading standards. They have sold you a faulty part and are refusing to solve the problem.

Here is what it looks like:
and the UI
Thanks,
Luke.

That is perfect! In the first video between 37-41 seconds its super clear there is a difference. Im sure that is not mean to happen that would be a proper fault in the phone and would have been corrected by Samsung and there would have been a recall and everything.
Do that in-front of them if you haven't already. Before you do though call and/or email the complaints dept. with a link to that video. And specifically tell them to look at 37-41 seconds on the first video. If they then don't agree to take another look at it or fix it then trading standards! It may be worth saying that in the email.
"I have been to .... and showed them my problem, told them about it multiple times. I am now showing you proof that this is a legitimate problem and am not happy with the service i am receiving. quote some crap from the website where they say they give great service and after sales support." Explain it has been less than 30 days and that you have been seeking support for this issue from the beginning. If you do not receive the support as stated by the website and as required by law you will be contacting trading standards for false advertising and poor service blah blah.... Just make sure you write it clear and to the point. Describe how you fix the problem in bullet points, and obviously say this is usually a temporary fix that lasts approx mins.
Hope that helps.. If you write that letter or contact them over the phone with most of the above and the evidence then they should fix it. Look through their website for what they say if they dont fix it and the guarantees they have for the service they provide. So you can quote them. BTW look through the trading standards website as well, because everything i have said is based on what I have heard and read from forums/articles/conversations. You need facts and evidence. I find shouting and anger doesn't usually work for me personally as i have a calm nature so its hard for me to portray anger lol If you can project your anger well then it does usually work quicker

Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.

Lucretia9 said:
Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.
Click to expand...
Click to collapse
I am totally agree with you, my friend.
But this kind of trouble give a misconception of what a customer service should do in this case.
BTW things like that can happens, they're human like you.

Light bleed

Before all the angry people kick off, this is not just another "problem thread".
Reading through forum I realised that a lot of people won't notice light bleed of they put their phone down when booting as background on KK is grayish. I've seen a few people ask how they check for light bleed. I'm also curious how bad it gets.
Now, before you do it, please keep in mind once it's seen, it can't be unseen, don't blame me for that, I gave you a fair warning and if you didn't read it or ignored it, you suck
https://play.google.com/store/apps/details?id=com.gombosdev.displaytester
Right, download this app, set brightness to max, go into dead pixel tab and scroll horizontally to the black panel. Voila!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Ignore everything but top left corner (2 points) on this pic as this is simply due to the angle. It appears like light bleed, but it's so minor, it's barely visible in reality. Top left corner though is very prominent.
Have fun.
Sent from my Nexus 5 using Tapatalk

undercover said:
Before all the angry people kick off, this is not just another "problem thread".
Reading through forum I realised that a lot of people won't notice light bleed of they put their phone down when booting as background on KK is grayish. I've seen a few people ask how they check for light bleed. I'm also curious how bad it gets.
Now, before you do it, please keep in mind once it's seen, it can't be unseen, don't blame me for that, I gave you a fair warning and if you didn't read it or ignored it, you suck
https://play.google.com/store/apps/details?id=com.gombosdev.displaytester
Right, download this app, set brightness to max, go into dead pixel tab and scroll horizontally to the black panel. Voila!
View attachment 2373610
Ignore everything but top left corner (2 points) on this pic as this is simply due to the angle. It appears like light bleed, but it's so minor, it's barely visible in reality. Top left corner though is very prominent.
Have fun.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Have it in the exact sAme spot on my N5, not worth the hassle of replacing it imo.

jxr94 said:
Have it in the exact sAme spot on my N5, not worth the hassle of replacing it imo.
Click to expand...
Click to collapse
I will give you kudos of posting some actual light bleed instead of just being brighter at certain angles.
I fortunately haven't noticed this on mine, but even if I did -- like you, I wouldn't bother getting it replaced.

jxr94 said:
Have it in the exact sAme spot on my N5, not worth the hassle of replacing it imo.
Click to expand...
Click to collapse
Not much hassle, phone call, deposit, wait and use current N5. Mine other one already shipped. Wonder if it's going to be any better....
Sent from my Nexus 5 using Tapatalk

It's much better than the N4, and I was perfectly happy with that for the last year!

undercover said:
Not much hassle, phone call, deposit, wait and use current N5. Mine other one already shipped. Wonder if it's going to be any better....
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
If the replacement is worse *knocks on wood*, can you just return it to them and keep your current one?

Jorsher said:
I will give you kudos of posting some actual light bleed instead of just being brighter at certain angles.
I fortunately haven't noticed this on mine, but even if I did -- like you, I wouldn't bother getting it replaced.
Click to expand...
Click to collapse
Let's put it this way, if next one is perfect, I'm keeping it. This device only has that one issue. Most of the time I don't see it, but I KNOW it's there. So, if replacement is not perfect, I'm keeping my my first one... Probably...
Sent from my Nexus 5 using Tapatalk

jxr94 said:
If the replacement is worse *knocks on wood*, can you just return it to them and keep your current one?
Click to expand...
Click to collapse
Can't see why not, since replacement is pretty much a new purchase.
Sent from my Nexus 5 using Tapatalk

Fair enough. I just know that, admittedly through the constant rehashing of friends and family, I am too critical of my electronic devices and nothing is perfect. With this in mind, I'm trying to just see the brighter side lol. Good luck to you though man!

jxr94 said:
Fair enough. I just know that, admittedly through the constant rehashing of friends and family, I am too critical of my electronic devices and nothing is perfect. With this in mind, I'm trying to just see the brighter side lol. Good luck to you though man!
Click to expand...
Click to collapse
I can "live" with things.. Heck, I did with ipad and a few other things.
However display on this device is supposed to be sealed AFAIK. Light bleed like that shows its not, which is an inherited hardware fault. Another reason for this thread is to see if majority of devices is like that and looking for a perfect one is like looking for a needle in a hay stack. Which is obviously not worth the hassle.
Sent from my Nexus 5 using Tapatalk

Do you think this problem will be solved when they will release the next batch?

Look, @undercover , nothing against you personally, I actually enjoy most of your posts, but if you put any device under a microscope, you'll find issues. If slight light bleed visible only during the boot process while in a pitch-black room is the only issue with my phone, I'd consider myself lucky and move on.
I guess what I'm saying is, every device deserves a little margin of error. Every single unit off of the assembly line can't be perfect, and a unit with only the aforementioned light bleed should probably be considered slightly-less-than-perfect-but-acceptable, in my humble opinion.

No bleed here. Goooood!

I guess I'm lucky. I only have light bleed on lower bottom corner and its not even bad. Just BARELY.
Its very very little.
Sent from my Nexus 5 using xda app-developers app

caribouxda said:
No bleed here. Goooood!
Click to expand...
Click to collapse
Lol I hope you have a dead pixel jk count yourself fortunate man!

Johmama said:
Look, @undercover , nothing against you personally, I actually enjoy most of your posts, but if you put any device under a microscope, you'll find issues. If slight light bleed visible only during the boot process while in a pitch-black room is the only issue with my phone, I'd consider myself lucky and move on.
I guess what I'm saying is, every device deserves a little margin of error. Every single unit off of the assembly line can't be perfect, and a unit with only the aforementioned light bleed should probably be considered slightly-less-than-perfect-but-acceptable, in my humble opinion.
Click to expand...
Click to collapse
With all due respect this thread is not to discuss what is acceptable error margin to a person.
To simplify, here's the bleed, how much worse/better/same it gets and on how many devices. Everything is relative so I'm trying to work out just HOW relative it is. That's all. I'm not slagging LG, Google, users, nor am I saying every user should return his unit because of certain amount of light bleed. Most of the threads I started are either help threads (passed on to other people now) or analysis of this or the other.
Tis all
Sent from my Nexus 5 using Tapatalk

nitrogen618 said:
I guess I'm lucky. I only have light bleed on lower bottom corner and its not even bad. Just BARELY.
Its very very little.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
same here, top right
went to a pitch black room and ran the test, otherwise i never would have noticed

lolcopter said:
same here, top right
went to a pitch black room and ran the test, otherwise i never would have noticed
Click to expand...
Click to collapse
This gives me hope that it's not majority of devices that are affected. :thumbup:
Sent from my Nexus 5 using Tapatalk

lolcopter said:
same here, top right
went to a pitch black room and ran the test, otherwise i never would have noticed
Click to expand...
Click to collapse
Same. Went inside my bathroom with brightness all the way up. Or else I wouldn't know
Sent from my Nexus 5 using xda app-developers app

Could you chaps take some photos please?
Sent from my Nexus 5 using Tapatalk

Um.. bought a second hand unit, i think i need help.

Hi guys of xda!! I am jumping off from Symbian OS to Android! Bought myself a second-hand One for 300$ and I love the build quality, Boom Sound and all that!
However, it appears that I have been somewhat cheated by the previous owner, he's told me that it has a remainder of 3 month warranty left with HTC, but it expires next month. :X So I kinda have to look around my phone to see if there are any issues that I can highlight on when I send it (please do tell me if the problems I am about to mention are worth sending to HTC and leave me without a working phone for weeks)
Current issues I am encountering are:
1) It LAGS when playing games, watching Youtube and using the Facebook app, I am unsure if this is normal, but from what I see on the reviews, it should be close to buttery smooth, right? Come on, I didn't think the frame rate would drop to (roughly 20 fps?) on Jetpack Joyride! It just keeps stuttering! D:
2) I have triple checked with the previous owner on the rear camera issue on whether it'd have the tint problems, he had informed me that he had already gotten it fixed, which I believe it is. HOWEVER it did not occur to me to check the front-facing camera.. here's how the front-facing camera looks like (please forgive me if I am violating any image size limit on this forums. :\).
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
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}
It is WAY worse in lower-light, really, really RED. Tried Googling about, not much complaints on the red tint on the FRONT camera, should I get it fixed with HTC? Tried fiddling with the settings, doesn't change much, red tints are still present, is that normal?
3) Err, don't think there's any more other than the issues highlighted above, could you please suggest me to check on any common issues that I might have left out? So that I may request for a warranty-covered repair.
P/S: The lags and red tints are present no matter the phone's temperature, I've tried it in both coldness and warmth.
I have not attempted on rooting the phone or anything at all, here are the versions:
Android 4.4.2
HTC Sense 5.5
Software Number 4.20.707.6
HTC SDK API level 5.69
Kernel Ver. 3.4.10-g499e571
[email protected] #1 (uhhh HELP! is this phone rooted? Because I see the word root in the kernel! Just noticed this omgomg)
Baseband version 4A.23.3263.28_10.38r.1157.04L
Browser version Webkit/534.30
Click to expand...
Click to collapse
Also to note: When I booted this phone for the first time, there was a welcome page to set up and things, and the camera image count was from 0001, but it came with an extra app called Wechat (it's a popular Whatsapp alternative here in Malaysia) I am unsure if the phone has been factory reset before it was handed to me, because if it was, I don't think resetting it again would help much, right?
Thank you so much for your time! Would really appreciate any help I could get! :laugh:

You can try to factory reset the phone and see if the lag is still there. Both my htc ones have red front camera in low light. You can't tell if your phone is rooted that way. My phone is also not rooted and shows [email protected] Check if there is supersu app installed, if there is that means its rooted

darksnoopy said:
You can try to factory reset the phone and see if the lag is still there. Both my htc ones have red front camera in low light. You can't tell if your phone is rooted that way. My phone is also not rooted and shows [email protected] Check if there is supersu app installed, if there is that means its rooted
Click to expand...
Click to collapse
hello snoopy! May I ask if there is a way for me to backup my apps and settings into my laptop before I attempt a factory reset? Would HTC Sync be enough? I do not see any supersu app installed. Thank you!
About the red tint issue, I have actually compared this with my friend's HTC One as well, real time, his did not have any form of red tint whatsoever.. kinda worries me.

kuzumitaiga said:
hello snoopy! May I ask if there is a way for me to backup my apps and settings into my laptop before I attempt a factory reset? Would HTC Sync be enough? I do not see any supersu app installed. Thank you!
About the red tint issue, I have actually compared this with my friend's HTC One as well, real time, his did not have any form of red tint whatsoever.. kinda worries me.
Click to expand...
Click to collapse
Use HTC Backup. Just do a backup before you factory reset, then when you're setting up the phone again, just choose the "restore from a backup" instead of starting fresh.
The red tint issue is just really random and you either have it or not. There really is nothing you can do about it other than talk with HTC and get a replacement.

aooga said:
Use HTC Backup. Just do a backup before you factory reset, then when you're setting up the phone again, just choose the "restore from a backup" instead of starting fresh.
The red tint issue is just really random and you either have it or not. There really is nothing you can do about it other than talk with HTC and get a replacement.
Click to expand...
Click to collapse
I'm back, done the factory reset and attempted to play a game of Jetpack Joyride (no idea of other game I could test on) before restoring, still the same performance issues, stutters every five seconds or so, hard to not notice, is this normal?

kuzumitaiga said:
I'm back, done the factory reset and attempted to play a game of Jetpack Joyride (no idea of other game I could test on) before restoring, still the same performance issues, stutters every five seconds or so, hard to not notice, is this normal?
Click to expand...
Click to collapse
No it shouldn't lag.

aooga said:
No it shouldn't lag.
Click to expand...
Click to collapse
hmm.. is there even a chance for this to be a manufacturer's defect on the hardware that is causing the inconsistent frame rates, in your opinion?

kuzumitaiga said:
hmm.. is there even a chance for this to be a manufacturer's defect on the hardware that is causing the inconsistent frame rates, in your opinion?
Click to expand...
Click to collapse
Try to run a benchmark and compare it with the results from other users

darksnoopy said:
Try to run a benchmark and compare it with the results from other users
Click to expand...
Click to collapse
been doing so in the past minute.
Pi in 140, 141 average. Now downloading AnTuTu, is there a benchmark app that you'd like me to test out on?
EDIT: AnTuTu score: 28403

kuzumitaiga said:
been doing so in the past minute.
Pi in 140, 141 average. Now downloading AnTuTu, is there a benchmark app that you'd like me to test out on?
Click to expand...
Click to collapse
Antutu is ok, i am testing it now and i got 28403

darksnoopy said:
Antutu is ok, i am testing it now and i got 28403
Click to expand...
Click to collapse
attached the screenshot in the previous post, that's odd, our numbers are exactly the same, is that common?

kuzumitaiga said:
attached the screenshot in the previous post, that's odd, our numbers are exactly the same, is that common?
Click to expand...
Click to collapse
It's not common, but it can happen. This is what I got and my phone doesn't lag at all. 20291 in antutu. Benchmarks are totally useless.

aooga said:
It's not common, but it can happen. This is what I got and my phone doesn't lag at all. 20291 in antutu. Benchmarks are totally useless.
Click to expand...
Click to collapse
hmmm... this is odd.. is there another way, in your opinion that you think would assist in this? thanks

kuzumitaiga said:
hmmm... this is odd.. is there another way, in your opinion that you think would assist in this? thanks
Click to expand...
Click to collapse
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk

aooga said:
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?

aooga said:
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
urgh.. don't even know if it's actually just my eyes playing tricks on me or what.. the lag issues are only when playing games, ALL games. Home screens and stuff are just too smooth.

kuzumitaiga said:
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?
Click to expand...
Click to collapse
That's a tricky question. If your phone has a hardware defect, I don't think HTC can legally get out of honoring the warranty (but I'm not sure). The problem is, if you've rooted, it will be much harder for you to argue that it definitely is a hardware defect. I would have it serviced if you can get warranty service. And BTW, on my phone (rooted, custom ROM), Jetpack Joyride has occasional frames of lag (mostly in the beginning of the level), but gameplay seems smooth after that.

kuzumitaiga said:
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?
Click to expand...
Click to collapse
You can always relock the bootloader and remove all traces of you rooting it. (S off).
As the other guy said, if there really is a problem, I would get it replaced now.
Sent from my HTC One using Tapatalk

Black Crush issue on Samsung Note 8 Exynos version Please Help

Hello everyone,
This is my first post on this forum so help me out if i miss anything.
Alright so after March/May Update am experiencing this Black color crushing issue.
Its kinda getting me Browned off during the day n especially at night time.
Ruins the complete experienceof using this phone.
Anyone got any solution please?
Thanks and regards.

Could be the resolution of the video you are watching is very low. I do see any black crush when I am watching FHD videos on my N950N.

I have kept my phone resolution to 720P...so increasing the screen resolution might b of some help..??
Also i tend to watxh videos/Movies in 360/480P only...I'lltry increasing the resolution and will get back to u..

QARTS said:
I have kept my phone resolution to 720P...so increasing the screen resolution might b of some help..??
Also i tend to watxh videos/Movies in 360/480P only...I'lltry increasing the resolution and will get back to u..
Click to expand...
Click to collapse
The resolution of my display is set to FHD+ which is 1080p and I watch 360p and 480p videos on my N950N. I don't see any black crushing on those videos. It could be the quality of the encodes of your videos.

Hi... I am experiencing this issue after August update. All blacks are displayed as kind of brownish red. Tried settings reset and factory reset. Nothing helps. Please help!

Is the blue light filter on? That could be the problem

eddyctweets said:
Is the blue light filter on? That could be the problem
Click to expand...
Click to collapse
Nope,its Off...also irrespectivewhether i keep Dark mode enabled or disabledthe problem persists...

Mightystupid said:
Hi... I am experiencing this issue after August update. All blacks are displayed as kind of brownish red. Tried settings reset and factory reset. Nothing helps. Please help!
Click to expand...
Click to collapse
Mine happened thesame but with the March/May update...Although This very same issue was prevalent with pixel devices but Google fixed it in their update..Lets see when will samsung fix this...

iceepyon said:
The resolution of my display is set to FHD+ which is 1080p and I watch 360p and 480p videos on my N950N. I don't see any black crushing on those videos. It could be the quality of the encodes of your videos.
Click to expand...
Click to collapse
Tried playing the same video on my other phone(s) but they were absolutely fine..I juz hope that this isnt any Hardware issue☹

QARTS said:
Tried playing the same video on my other phone(s) but they were absolutely fine..I juz hope that this isnt any Hardware issue☹
Click to expand...
Click to collapse
It's hardware! Had the same problem with my Note 8, solved after service at local Samsung Service Center, they replaced de display circuit for free under warranty.

burnin said:
It's hardware! Had the same problem with my Note 8, solved after service at local Samsung Service Center, they replaced de display circuit for free under warranty.
Click to expand...
Click to collapse
Well u might b knowing that a similar issue was present in Pixel devices and Google managed to fix/improve the screen output ..Hoping the same from Samsung too....and Talking abt screen replacement my phone is out of warranty so can'tbear the hefty charges they take for replacement!!..

QARTS said:
Well u might b knowing that a similar issue was present in Pixel devices and Google managed to fix/improve the screen output ..Hoping the same from Samsung too....and Talking abt screen replacement my phone is out of warranty so can'tbear the hefty charges they take for replacement!!..
Click to expand...
Click to collapse
Hope it's your only solution so, because i bet you 99% chance it's realy a hardware problem, i tried everthing too, hard reset the phone twice... use other apps... my last resort was take the phone before warranty over, thats like in 2 weeks now for me, and saved a lot of money. They also replaced my screen because had some pixel burn and also replace the battery. In fact i can say after almost 2 years i got a new Note 8 Hope it's last another 2 ou 3 years without problems because i love my Note 8!

burnin said:
It's hardware! Had the same problem with my Note 8, solved after service at local Samsung Service Center, they replaced de display circuit for free under warranty.
Click to expand...
Click to collapse
Bro , i have been suffering from this problem for 2 months after augest update. Also done factory reset. But Nothing helps . What should i do? Is flashing a software solves this problem? OR what is display circuit ?
---------- Post added at 02:37 PM ---------- Previous post was at 02:30 PM ----------
I have been suffering from a black crush on my Note 8 After the augest 2019 security patch. Kindly help. Already done a factory reset. But it did not help. For 2 months my phone experience becomes too bad. Kindly help!!!!!!!!!

No.it's not hardware... It's March security patch who did this. I have exact same issue on my NOTE 8 since 4 months and still not fixed. I will post link for my problem when i get to 10 post.

dev v said:
No.it's not hardware... It's March security patch who did this. I have exact same issue on my NOTE 8 since 4 months and still not fixed. I will post link for my problem when i get to 10 post.
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Click to collapse
So what are we supposed to do now?
This Black crush issue is really pissing me off?

QARTS said:
So what are we supposed to do now?
This Black crush issue is really pissing me off
Click to expand...
Click to collapse
You have no idea how mad i am since 4 months. I sometime switch my sim to old broken Moto g5 plus! I tried to post on Samsung community but no one from Samsung seems to care to answer or confirm or provide a fix. I am posting and making a thread on XDA(here is link click here) please join on Samsung community if we want fix for this.
Samsung community post-
https://r2.community.samsung.com/t5...-on-GALAXY-note-8-SM-N950F/m-p/2963553#M93488
The whole experience is ruined. I hate myself for updating my perfect Note 8 to this March 2019 update. I feel you.

Black crush
I have noticed that the Dark service (see screenshot) at my phone which has this issue is not running. At the phone of my friend which has not the issue this service is running all the time. Is it possible to force this service to run ?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

does it fix now? i want to downgrade my note 8 to android nougat with flash firmware, i just wanna try if that work, but if samsung fix it with update sofware pls let me know,

newbie4b4 said:
does it fix now? i want to downgrade my note 8 to android nougat with flash firmware, i just wanna try if that work, but if samsung fix it with update sofware pls let me know,
Click to expand...
Click to collapse
No there is no solution yet. Please tell me if the downgrade fix the issue.

NOT FIXED (SCREEN ISSUES)

Have seen many posts saying the problem is fixes after the new update.
If you try samsung diagnostic menu, you will see the problem again.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I don't notice the problem in real use, but many people do, samsung should recall all unites and fix this.

I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).

tkshk said:
I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).
Click to expand...
Click to collapse
You can use a drawing app if you want, and same problem.
The touch screen test app does not show any problems, only if you swipe fast, but anyway, looks like a shady fix

Aren't you suppose to follow the rectangles with your lines? Invalid input...

blackhawk said:
Aren't you suppose to follow the rectangles with your lines? Invalid input...
Click to expand...
Click to collapse
? it is valid, it recognizes the ghost touching tf

I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.
If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).

blackhawk said:
I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.
If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).
Click to expand...
Click to collapse
the thing is it's probably happening to more people because they ****ed the phone with cheap components
the fix they promise just hides the problem away in the touch screen test app
that's why im angry

I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one

Huberttus said:
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one
Click to expand...
Click to collapse
YES but what can you do? big company.
i play games, use social media, etc etc
never notice any issue, only with test
but it's so weird that samsung almost dont talk this

bernardorosa said:
the thing is it's probably happening to more people because they ****** the phone with cheap components
the fix they promise just hides the problem away in the touch screen test app
that's why im angry
Click to expand...
Click to collapse
Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.
Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program

Huberttus said:
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one
Click to expand...
Click to collapse
You are right. Swiping up and down alternately with two fingers close enough still creates ghost touches, far apart no issue. Although the fix may not be perfect, in day to day use I'd say the fix is good enough, because we hold a phone in a landscape mode when playing games, and two thumbs are far apart from each other.

blackhawk said:
Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.
Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program
Click to expand...
Click to collapse
If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.
I probably can't get it replaced because of laws.
Do you also have this phone?
I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.
It's universal

bernardorosa said:
If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.
I probably can't get it replaced because of laws.
Do you also have this phone?
I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.
It's universal
Click to expand...
Click to collapse
I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.
You could also demand a full refund.
If I could get one out of Sony... anything is possible
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.

blackhawk said:
I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.
You could also demand a full refund.
If I could get one out of Sony... anything is possible
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.
Click to expand...
Click to collapse
It is what it is...
They will probably in some months completely fix it. It doesn't affect normal use anyway so, i will just let it go
Imagine paying so much for the buds + and only after a year the firmware is right
They have been putting out firmware updates, and the problem has been getting fixed, but not 100%
Maybe one UI 3.1 does the trick

Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.

darrez said:
Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.
Click to expand...
Click to collapse
In what games does that happen to you?
Can you Record and show it?
I would like to try and see if I get issues, i play cod mobile, pubg, asphalt 9, and 0 touch problems

No problems with mine after latest update. BUA5. Bought from Samsung store last month.
Had run the test from the samsung diagnostic menu (*#0*#).
Swiped fast left-right for more than 30-40 times each side.

ToothFairy' said:
No problems with mine after latest update. BUA5. Bought from Samsung store last month.
Had run the test from the samsung diagnostic menu (*#0*#).
Swiped fast left-right for more than 30-40 times each side.
View attachment 5194203
Click to expand...
Click to collapse
You had problems before the update?

Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.

ToothFairy' said:
Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.
Click to expand...
Click to collapse
Guess all I can do is waiting for update, since the problem is gone for you, it will probably be gone for all of the users
If so, all the hard earned money that I spent will be worth it