Database Develop

Lying to T-Mobile to get your bricked G1 fixed?

So, I just got my G1 back after it stayed for a week in this Chinese repair shop. The Chinese men were not successful.
I'm just about to leave for the T-Mobile store. After I figure whether the warranty is in effect, I will come up with a clever reuse to trick the T-Mo man into sending in my brick for repair.
What's the best lie to tell?

Hi,
I was too careless to follow directions and ended up bricking my phone.
Can you give another G1, so I can do the same?
thanks

I'm afraid that won't work. Unless I pay the salesman like $50 to keep his mouth shut.

Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.

So I can just tell them I was updating to cupcake and it won't boot?

Saiboogu said:
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
Click to expand...
Click to collapse
This is the best one. It's more efficient if you do it over the phone.
GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
Click to expand...
Click to collapse

Thanks for the replies. I was thinking of just going to the store, since it's on my way to work. What's the downside of telling them in person?

nasman1993 said:
So I can just tell them I was updating to cupcake and it won't boot?
Click to expand...
Click to collapse
Pretty much, just leave out the "I was updating.." bit. Blame the phone. "It said there was an update available. I hit OK, and it went dark..."
wddglr has a good idea about calling to save the trip. And a funny quote too.
EDIT: Missed your reply. Well, I don't have a store within an hour of me, so I would always wind up calling. If you have the choice though.. Might be easier to pull it off without worrying about the look on your face. Not sure of any other downsides, since I never deal with any stores.

Alright thanks so much. Since it's on my way to work, I'll just stop by at the T-Mo store and tell them. Hopefully my warranty is still in effect...

I literally just went through this if you've had you're g1 for less than a year just call tech support and they will send you a new one free of charge (you might have to pay the shipping depending on your insurence plan) good luck.

Thanks for the reply Supergoat. WAIT, you have to have an insurance plan to get it repaired?!?! Warranty alone doesn't work?!?!

I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.

Saiboogu said:
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Click to expand...
Click to collapse
This may be a stupid question, but do you have to return the old one?

I just got off the phone with them, and they told me they can't do anything since I bought the phone from craigslist. He gave me HTC's phone number and told me to call them, since they will be able to do something. I'll call tomorrow morning since they're closed now, and see what they say. The T-Mobile representative said he doesn't know how much they'll charge or if they'll charge me at all. Hopefully this works out.

I had a similar situation since I also bought my phone off craigslist. HTC kinda gives you that threatening if they notice anything was modified on the phone you get charged bit. I was fortunately able to downgrade the phone to an RC29 (are you sure you shouldn't be attempting to throw that on instead of 7) then I upgraded it up with normal rc33 then cupcake. They took it and replaced my mainboard (my phone was overheating and unable to charge a battery fortunately the T-Mobile star gave me one of the stores batterys from a display device which gave me enough time to downgrade and get back up to cupcake) and didn't charge me anything so I lucked out. Goodluck!

I just got off the phone with HTC. Before I bricked my G1, it was RC29. They sent me shipping instructions and everything, and said I should be paying only for shipping, and $39 or less for repair. Hopefully everything goes well. I'll post my results.

Sometimes you can lie and say you bought the phone from a tmobile authorized dealer and they will swap it out. Just say it was a t a booth in the mall. This has worked for me in the past.
Also for the info on TMobiles warranty policy, if the phone was bought from them or a authorized dealer they will replace the phone for free, if you tell them the thing won't turn on they will not make you go thru more then taking out the battery and SD Card then putting the battery back in. If you tell them the phone will power on they walk you thru a bunch of steps. On a couple of my exchanges the rep sent me out a new phone, battery and wall charger.
You do have to send the broken one back, they send you a shipping label with the refurb phone they send you. Within the first year of owning a new phone with TMobile, insurance is only used if the phone is lost/stolen, water damaged, you broke it on purpose or you tell them strait out "i was flashing the newest JACHero ROM and blam it bricked!"

just call and say your phone isnt working. thye will try to wipe it, tell them its not working. they will send you a box with the new phone. you send back th eother one. dont say **** you dont have to. just keep it simple. DO NOT TELL THEM ITS ROOTED.

Well I'm going to ship it to HTC today, and they should be replacing it for free (I hope). I did go through HTC with this, not T-Mobile. T-Mo kicked me after I told them I didn't buy it from them. I told HTC I bought it from a private seller and they were like "ok that's cool."

I too once freaked out (not to be confused with my earlier freekeout) when my JFroot-to-cyanogen-to-hero theme went AWRY, and bricked at the g1 logo....
I sat there thinking of how much I screwed this one up, and promptly realized that insurance covers anything....and yes I will say, ANYTHING.
there is no limit to a customers stupidity
so without hesitation i made my 13 minute drive.
waited 10 minutes for a tmobile rep. explained that i booted up my phone this morning and it never booted after 2 hours of pocket time....also threw in that ive been on hold for a good hour restarting and trying differnt tricks...
without any hesitation, she typed up a few things, checked in the back and i was onm my way....
she said that if anything happens to bring it back, and if the next 3 brick aswell, then they will automagically give me a NEW phone....IE DIFFERENT model...as to keep who she repeatedly referred to me as a good "customer" happy
so im psyched. they don't know how lucky they were. and my new (seemingly) faster dream are back at it...
just biding time for that XDA app to get out of beta (or atleast become more stabile)

Return policy on G1's with warranty?

So I got an OTA update the other day from T-Mobile. Applied the update and the phone rebooted.The phone no longer goes past the T-Mobile G1 screen. I tried troubleshooting myself and explained everything to T-Mobile on the phone to Tech Support. They wanted me to troubleshoot as well. I tried booting into recovery. I tried the home+power and the camera+power and the phone just starts and stops at the T-Mobile G1 screen.i know it's probably bricked but was wondering if anyone had any ideas. I asked tech support if I could get a replacement phone being that my G1 is still under warranty,they said no that the phone had to be returned within 14 days after purchasing it. What's the deal with this crap? Any thoughts and answers are much greatly appreciated!

Well a couple options, take it to the store, call t-mobile and tell them to eat your nuts since it was their software that bricked it or google up the corporate number and ***** and ***** till they agree to a replacement, don't curse or they will hang up on you really quickly

gridlock32404 said:
Well a couple options, take it to the store, call t-mobile and tell them to eat your nuts since it was their software that bricked it or google up the corporate number and ***** and ***** till they agree to a replacement, don't curse or they will hang up on you really quickly
Click to expand...
Click to collapse
Yep everything he said, but also what they told you on the phone is crap. T-mo should replace it even after the 14 days. They did for me, just don't take no for an answer.

Your Phone has a one warrenty ... At least thats what I thought????

maybeoneday said:
Your Phone has a one warrenty ... At least thats what I thought????
Click to expand...
Click to collapse
Whats a one warrenty?

andy_lowe02 said:
So I got an OTA update the other day from T-Mobile. Applied the update and the phone rebooted.The phone no longer goes past the T-Mobile G1 screen. I tried troubleshooting myself and explained everything to T-Mobile on the phone to Tech Support. They wanted me to troubleshoot as well. I tried booting into recovery. I tried the home+power and the camera+power and the phone just starts and stops at the T-Mobile G1 screen.i know it's probably bricked but was wondering if anyone had any ideas. I asked tech support if I could get a replacement phone being that my G1 is still under warranty,they said no that the phone had to be returned within 14 days after purchasing it. What's the deal with this crap? Any thoughts and answers are much greatly appreciated!
Click to expand...
Click to collapse
Sounds like you got a stupid T-mo rep. Call back and tell them your phone is messed up... as long as you bought it directly from them, they will send you a replacement (minus the battery, sim card, and battery cover), and you will send back your phone (minus the aforementioned parts). Done.

uansari1 said:
Sounds like you got a stupid T-mo rep. Call back and tell them your phone is messed up... as long as you bought it directly from them, they will send you a replacement (minus the battery, sim card, and battery cover), and you will send back your phone (minus the aforementioned parts). Done.
Click to expand...
Click to collapse
true.. make sure you remove your microSD as well.. i had to send back my samsung blast and left an 8gig stick in there... needless to say i was a little upset lol

Haha **** that, I know someone that got 3 [wink wink didn't think you'd like me saying your name] you can get your 1 replaced. Just keep asking do not stop. It's not a piece of chocolate its a $300.00 phone first of all and second of all it was they're update. Good luck!

Nah it's cool, it's no hiding that I am on my 3rd g1, I am not ashamed to say i 've bricked, this way I can say I am making sure someone doesn't repeat mine or anyone elses mistakes.
Also mine were all within the 14 day buyer's remorse. Oh and the cutest on xda, I prefer the most handsome, meanest pimp that has ever pimped on this planet, and I got a mean limp. To the op, keep *****ing if it was their fault, now even you did it on your own and are just covering your ass, it's ok, you are among many who have, but still keep *****ing anyway

I'm guessing you like it now?
*Sorry for the OFF TOPIC. Like way off, like as off as iPhone is to being cool... okay I killed it. ):

Much better, and yeah you didn't just killed it, you ran that **** over, stopped and backed up and than kept riding back and forth over it, thinking you were a dj

Return policy on G1's with warranty
Ok,so I bought the phone from a private individual but the T-mobile software is what actually bricked my G1. I was sad for about a day and am now getting over it slowly. I am currently using my Samsung SGH-t229 which was the free piece o' crap from T-Mobile. Thanks for all the response guys! I really appreciate all the comments and reading all the funny jokes and all. Anyways...if any of you have any ideas on returning the phone let me know. I keep calling T-Mobile and they say I can't return it and get a new one because I bought the phone from a private individual. Any ideas? Hit me up or let me know. TTYL guys!

Will at&t know?

If I flash back to stock rom, will they be able to tell that I have flashed other roms?
I'm considering trying to get a replacement due to random shut downs. My work has me on call and sometimes I pick up my phone and I don't know how long it's been off. My employees often text me important stuff from the job. So this is important to me.
So will they be able to tell?

Nope, make sure to master clear and then get the JH7 update to be sure.

cappysw10 said:
Nope, make sure to master clear and then get the JH7 update to be sure.
Click to expand...
Click to collapse
Agreed.
Though I suggest you hold out for another week or two and have them replace it for the Inspire. I'm going to do that soon, and speak to their 'Android specialists' about it.

Two things I don't like about that phone are the size (it's huge) and the lcd screen. I don't think I could go to an lcd after using samoled.
Plus, how would that work. I have a 2 year commitment with this phone, how could I trade for that one. I'm well past my trial period.

did you buy phone insurance? u coulda always just drop the phone and bust the screen.
if not, flash back to stock and the n00bs in the store wont know the difference. however, if you are well past your trial period, att is gonna send you to samsung more than likely. at least that is what they tried to do with me. my first captivate shut down every time i got a text message.

If you're insisting on switching phones, contact warranty and they'll send you another one. After they've sent you two Captivates, you are within your rights to ask for a different make and model. If they don't comply just ask for the Resolutions team, and they'll help you out.

thank you all

bms231 said:
did you buy phone insurance? u coulda always just drop the phone and bust the screen.
Click to expand...
Click to collapse
Because insurance fraud is always a good idea (purposely breaking your phone is insurance fraud FYI).

yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.

task650 said:
yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.
Click to expand...
Click to collapse
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App

-Kevlar- said:
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Last time i checked they did but eeh if it work for him it works...

HTC First Bricked!

Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium

Brad624 said:
Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement

edxmon said:
First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement
Click to expand...
Click to collapse
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.

Brad624 said:
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.
Click to expand...
Click to collapse
I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.

edxmon said:
I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.
Click to expand...
Click to collapse
Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.

Brad624 said:
Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.
Click to expand...
Click to collapse
Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.

edxmon said:
Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.
Click to expand...
Click to collapse
Funny u mention that I just got this phone for 40 dollars on craigslist!!! I do the same thing. I just got a s4 for 230 and I'm going to sell it on ebay
Sent from my HTC first using xda premium

Warranty Replacement, Brand new phone! What to ship back?

Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!

Let your conscious be your guide
Sent from my SM-N900A using Tapatalk

The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.

jerrycoffman45 said:
Let your conscious be your guide
Sent from my SM-N900A using Tapatalk
Click to expand...
Click to collapse
ptgptg said:
The same thing happened to me with my Note 1. I called and they told me to keep everything. Made my conscience feel much better.
Click to expand...
Click to collapse
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..

jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
All they want back is the phone. Send the phone. Nothing else.

jdmsohc22 said:
My conscience is telling me that for the hassle they should just let me keep it since it's pennys to them lol.. But I'll call anyways just because I'd hate to be billed for non compliance or something haha..
Click to expand...
Click to collapse
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.

jdmsohc22 said:
Ok so in the past I've always gotten refurb's and was instructed to just send the phone back. Well as we all know the Note 3 comes with a few accessories that are not required to be sent back "battery, backdoor, stylus".. Well I have had one replacement already and it was a refurb that came in the white box and I sent my old one back while retaining my old hardware, no biggie.. Well this time around they sent me a brand new phone (i called and *****ed about 4.4.2 and it's issues) but I'm kind of at a stalemate with the return process.. Do I keep the new battery, backdoor, charger, usb cable, and stylus and just send my old phone by itself back..? That is what the instructions say to do but that would leave me with 2 of everything, and I don't want to get billed for keeping that stuff, but I'd also like to have a backup of everything lol.. I think the instructions think I was sent a refurb but I'm just inquiring to see what others have done in this situation.. Thanks..!!
Click to expand...
Click to collapse
Thet happened tome and they told me accesories were not required... so just send the phone.

Just send the phone. Keep the pen, battery and back cover.

Delakit said:
All they want back is the phone. Send the phone. Nothing else.
Click to expand...
Click to collapse
SladeZero said:
There... I helped by editing your statement. See above.
Anywayz... on a serious note, sometimes that stuff gets misplaced or lost, since they are going to move your broken phone from bench to bench. Or they may just have a box sitting with no name on it... and soon as they get yours they put your name on the box and walla, a replacement.
I used to have a conscience about this kinda stuff but I learned as I got older they have millions of the accessories and would just send you one for the heck of it, if you called and asked nicely. True story... I have done this a lot.
Click to expand...
Click to collapse
torreon901 said:
Thet happened tome and they told me accesories were not required... so just send the phone.
Click to expand...
Click to collapse
lacz713 said:
Just send the phone. Keep the pen, battery and back cover.
Click to expand...
Click to collapse
Haha sounds like they're only getting the phone back if you ask me.. I just called and asked a rep and he said they don't care about anything but the phone anyways..!! WINNING..!! Thanks guys..!