[Q] How to fix stuck pixel on AMOLED? - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

I have a pixel stuck on blue. It shows on red, white, and grey backgrounds. I thought it was dead but when looking at it with a magnifying glass its obviously blue. Its gone on blue, green, and black backgrounds.
I tried the dead pixel detect and fix app from the market but dont want to let it run for 20 minutes as its designed for LCDs not AMOLEDs.
What can I do?
Also, can changing your DPI increase the likelihood of dead/stuck pixels? Had no screen problems until I ran 240 DPI for a day.

So I guess OLEDs dont really get stuck pixels which means its most likely broken. How freaking lame considering Ive had this Note for barely over a week. There is some serious QA issues with these screens.

In the same situation but it is a small cluster of red pixels to the left side of screen when there is a grey back round and low light settings.
Sadly Samsung will continue this
see no evil hear no evil speak no evil ethos in regards to their after sales screen support

Atrix_E said:
So I guess OLEDs dont really get stuck pixels which means its most likely broken. How freaking lame considering Ive had this Note for barely over a week. There is some serious QA issues with these screens.
Click to expand...
Click to collapse
I had 3 notes in the row all with pixel problems, unfortunately none of the apps help.

Atrix_E said:
I have a pixel stuck on blue. It shows on red, white, and grey backgrounds. I thought it was dead but when looking at it with a magnifying glass its obviously blue. Its gone on blue, green, and black backgrounds.
I tried the dead pixel detect and fix app from the market but dont want to let it run for 20 minutes as its designed for LCDs not AMOLEDs.
What can I do?
Also, can changing your DPI increase the likelihood of dead/stuck pixels? Had no screen problems until I ran 240 DPI for a day.
Click to expand...
Click to collapse
That's hocum thinking. It only means that your problem was there from day one but not apparent on the original DPI. =)

PoisonWolf said:
That's hocum thinking. It only means that your problem was there from day one but not apparent on the original DPI. =)
Click to expand...
Click to collapse
Problem wasnt there from day 1...

Atrix_E said:
Problem wasnt there from day 1...
Click to expand...
Click to collapse
My point still remains that DPI has no affect on whether a dead pixel develops or not. THere is no "stress" associated with one DPI over the other. I hope that's clear.

PoisonWolf said:
My point still remains that DPI has no affect on whether a dead pixel develops or not. THere is no "stress" associated with one DPI over the other. I hope that's clear.
Click to expand...
Click to collapse
Not clear to me when you supply no facts.

Atrix_E said:
Not clear to me when you supply no facts.
Click to expand...
Click to collapse
Yet you make a claim with no factual support yourself.
If this was truly the case, you'd see much more instances of people coming here complaining that the change of DPI has caused stuck pixels on their screen.
If you still want to believe that the change of DPI might have something to do with it, then operate on that hypothesis. Change the DPI to 160 and leave it at that for a day. See if that will help. If your hypothesis is correct, it'll go away, or you get another dead pixel.

PoisonWolf said:
Yet you make a claim with no factual support yourself.
If this was truly the case, you'd see much more instances of people coming here complaining that the change of DPI has caused stuck pixels on their screen.
If you still want to believe that the change of DPI might have something to do with it, then operate on that hypothesis. Change the DPI to 160 and leave it at that for a day. See if that will help. If your hypothesis is correct, it'll go away, or you get another dead pixel.
Click to expand...
Click to collapse
Um I made no claim..I made a thread asking questions. Anyways I was going to apologize, I'm just $2,100 in on three Notes now and all have different screen quirks. I want to love the device so badly but 5 days into ownership just sucks.

You paid 2100 for three phones? Why not use a credit card with insurance? Thats crazy. Are you able to return them?
Sent from my GT-N7000 using xda premium

Blue1k said:
You paid 2100 for three phones? Why not use a credit card with insurance? Thats crazy. Are you able to return them?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Whats crazy is you assume they are all for me.

I would return them if you could. I understand your frustration. $2100 is a lot of dough, even if it's not all for you.
Return them and try a different vendor. This will increase your odds of getting it from a different assembly line with hopefully better quality control.

PoisonWolf said:
I would return them if you could. I understand your frustration. $2100 is a lot of dough, even if it's not all for you.
Return them and try a different vendor. This will increase your odds of getting it from a different assembly line with hopefully better quality control.
Click to expand...
Click to collapse
All outside return period.

Atrix_E said:
All outside return period.
Click to expand...
Click to collapse
Dont know what to tell you, except sorry really. Try contacting Samsung USA. They are not legally obligated to help you but if you get the right rep they will accept it.

DPI has NOTHING to do with pixel load, the only things that are affected (hardware-wise):
.)GPU
.)CPU
simply speaking:
the display controller gets the info what to display from the GPU, it doesnt even recognize a difference in DPI, as it represents not the "real" hardware spec "DPI", it represents a value which tells the OS which iconsize (ie. 265x265pix) it should draw on the screen. this under respect of the "real" hardware DPI of the screen (318x307) determines how it looks, it changes nothing physically (on pixel level)!
I know it sounds confusing, but think a little about it...
Anyway, I can assure anyone that different "DPI" settings (the hardware DPI value cannot be "set", it has to be manufactured this way) do nothing to your hardware!
Another thing mentioned by me above (I repeat it because its important): The real hardware DPI of our screen is 318x307 and NOT 320 as almost everyone thinks! Due to the irregular size of subpixels and subpixel arrays the horizontal and vertical DPI are almost never exactly the same!
edit:
one thing on different DPI settings IS interessting, but is also logical due to different maths to calculate the above calculation:
320 DPI setting has much more "banding" in some apps then 240 DPI, for example in "brilliant quote": with 320 it has medium banding in the background, with 240 almost no banding visible!
think i should post this in the corresponding screen threads too...

Atrix_E said:
Whats crazy is you assume they are all for me.
Click to expand...
Click to collapse
Well maybe clarify. Seriously. Why not pay with a card if you bought 3? Peace of mind. If mine breaks, gets stolen it is replaced for free.
Why wouldn't you do that?
Sent from my GT-N7000 using xda premium

Blue1k said:
Well maybe clarify. Seriously. Why not pay with a card if you bought 3? Peace of mind. If mine breaks, gets stolen it is replaced for free.
Why wouldn't you do that?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I did pay with a card. Just a hassle when you deal with other things that make a stupid phone less of a priority. They would not honor an exchange until I threatened to call MasterCard. Seriously though I am just rolling the dice on a device with another screen issue. There is something wrong with every single one Ive seen.
Thanks for that info TML. Been running 240 dpi either way. I run 2560x1600 on my desktop so it feels more natural to me

Pixel Fixing
Hey All,
Any one having this problem, did any one try factory resetting the handset twice or thrice when this problem was persisting?
Even I faced a similar problem. I bought my new GT-N7000 on 5 June'12 & spotted a dot on 10th june.
I've tried different application but none worked. Then I tried factory resetting my Note, did it twice which actually did not cure it completely but the dot decreased in size. Now, I'll wait for some time to see if gets disappeared automatically after some time....

Hi,
Could anyone be kind enough to show why AMOLED operates differently to LCD thus making conventional stuck pixel fix unusable?
Thanks.

Related

A possible problem

Hello guys I never noticed it but for some time I noticed something strange on the screen of my galaxy S. Putting it in landscape in the upper left corner i see the notification bar as if it's printed on the screen. I don't post any screen because in these you can't see what you see on the screen phone and that's what worries me
Sorry for my english
Thanks
Sent from my GT-I9000 using XDA App
Screen burn in. Get launcherpro or a new launcher that can turn off notification bar
single finger pecked on a galaxy s
Yes but the problem persists. Is it a display problem then? How can i fix it?
Sent from my GT-I9000 using XDA App
Up
Sent from my GT-I9000 using XDA App
Well since the picture is already burned in to your screen, the only way to fix it is to change the display. If you haven't opened the phone etc. then you can just take it to a service centre. I'm quite sure that burn in is covered under the warranty, so you won't have to pay anything.
You could first try to take the battery out for a couple of hours and see if it helps.
If that doesn't work, you can try to somehow put a bright white on the whole screen on the phone and keep it about an hour.
If none of those solutions work, just take it to a service centre.
Amro90 said:
Well since the picture is already burned in to your screen, the only way to fix it is to change the display. If you haven't opened the phone etc. then you can just take it to a service centre. I'm quite sure that burn in is covered under the warranty, so you won't have to pay anything.
You could first try to take the battery out for a couple of hours and see if it helps.
If that doesn't work, you can try to somehow put a bright white on the whole screen on the phone and keep it about an hour.
If none of those solutions work, just take it to a service centre.
Click to expand...
Click to collapse
But with a new display could i have the same problem? If yes i won't change it.
Thanks very much.
Sent from my GT-I9000 using XDA App
thebigone1 said:
But with a new display could i have the same problem? If yes i won't change it.
Thanks very much.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Well yes, you've had the problem once so you could have it again. But warranties are there to ensure that you have a product that functions as expected. If Samsung are willing replace the item at no charge under warranty then it's obvious this is not the expected behaviour. Based on that logic not only is it your right to get a replacement, Samsung aren't really expecting it to happen again, otherwise burn in would be expected behaviour and not covered under warranty. Anyway my point, although so far, poorly made, is that it's not expected to happen again. Well that and so few other people have the same problem, it's extremely unlikely that it will happen again.
Benjamin Dobell said:
Well yes, you've had the problem once so you could have it again. But warranties are there to ensure that you have a product that functions as expected. If Samsung are willing replace the item at no charge under warranty then it's obvious this is not the expected behaviour. Based on that logic not only is it your right to get a replacement, Samsung aren't really expecting it to happen again, otherwise burn in would be expected behaviour and not covered under warranty. Anyway my point, although so far, poorly made, is that it's not expected to happen again. Well that and so few other people have the same problem, it's extremely unlikely that it will happen again.
Click to expand...
Click to collapse
Exactly. Burn in is probably quite rare, especially in LED and LCD screens. I was actually surprised when I read your post. Old CRT screens used to get burn in quite often if one screen was left on for a long time. But since SGS has an AMOLED screen, the chances of a burn in happening again any time soon is quite slim.
You can try one of them burn in repair videos that just keep flashing colours that they use to unstuck pixels on lcd screens. You can get the video from youtube or anyplace you can and set media player to loop for a few hours. It might fix burn in.
Written using grafitti on a Palm VII with 8 megs of ram and overclocked to 32mhz!
ickyboo said:
You can try one of them burn in repair videos that just keep flashing colours that they use to unstuck pixels on lcd screens. You can get the video from youtube or anyplace you can and set media player to loop for a few hours. It might fix burn in.
Written using grafitti on a Palm VII with 8 megs of ram and overclocked to 32mhz!
Click to expand...
Click to collapse
Actually that wouldn't work, since the screen is AMOLED. There isn't any crystals that get stuck in one position. In LCD screens the pixels are tiny crystals that move in a way that a color is reflected to the screen. Sometimes these crystals get stuck in one position and so they show one color constantly. AMOLED screens have tiny LEDs that provide the colors to the screen. These can't get stuck, but they do wear out or burn out which leads to the colors not being produced correctly, and for that reason it'll look like a picture is stuck on the screen. That's something you probably can't do anything about.
Ok i'll see what to do.
Thanks to all!
Sent from my GT-I9000 using XDA App

LG Service Center complaints

I bought my N4 on 22-3-13.
it is a great device and i tried calibrating the screen before sending it in.
i had a REV11 unit.
anyway my problem was that i was having really yellowish tint on all screen but specially from left lower corner.
but the most annoying were the huge black spots especially on the upper side-center of the screen.
ok i did not worry cause some told me that that was just glue waiting to dry (well that is just BS).
the spots became larger and easier to spot when phone was getting hot( normal hot) and my eys were getting tired by that ( i guess because knowing where it is was making me concentate on that).
so i sent it to LG service here in Greece-Athens explaining the problem and along with the phone i sent a comparison pictire with another N4 of a friend.
their response toward me was " We see nothing. it is perfect. we are sending it back to you"!
lol. i asked them to keep it and contacted the customer protection agency.
2 days later LG calls me and says they are exchanging my motherboard. i asked them why, 2 days earlier you found nothing?
the responded it was the fault for the bad screen.
so they sent it back and guess what, the problem is still there and they sent a REV10 which i δon't minδ that but the previous board was flawless.
so now i am very pissed and will send it back on monday but to conclude, how dumb do you have to be not to exchange the screen and instead chang the MB when it is clearly the fault of that?
P.S: which one you think looks better?
The left one for sure is better
kalo88 said:
The left one for sure is better
Click to expand...
Click to collapse
that is my point. they said it is the same. everyone i have asked say the same.
also a third one looks just like the left one. great
Personally, I don't see a problem with either. There will always be minor variations with screens.
If you want to be really picky about things, the left one that's "better" has a blueish hue on the top 1/3rd of the screen. I'd rather take the right one, but that's the point it's all subjective.
It looks like gamma variation. IMO the right one looks better. It looks like it has deeper blacks.
Sent from my Nexus 4 using xda premium
Are the brightness levels the same on both of the phones in that picture?
I know there are screen variances with this phone, though many don't believe. My coworkers Nexus 4 scree has washed out colors, whites aren't white, and just plain doesn't look as good as all of the others I've seen.
Some reviews you see on the web talk about the screen of the N4 seeming washed out. My phone isn't washed out in the slightest bit.
Sent from my Nexus 4 using Tapatalk 2
it's not even close.. the one on the left looks great, the one on the right looks like sh*t
You'd have to be blind not to admit that.
I just replicated the exact same thing with my friend's N4.
1) Gamma/Saturation can make it look exactly how yours do.
2) Brightness, I've got one set low and one set high and they do the same as what yours do...
I like the one on the right
Sent from my Nexus 7 using Tapatalk 2
Personally seeing issues like this makes me understand why companies lock bootloaders, and try to chase away modders like most on XDA. We are the most pickiest of all cell phone uses. We create problems that don't really exist and brick more phones than anybody else.
Having two phones with two different color tint is perfectly normal it happens all the time with big screen TVs. A manufactured doesn't always use the same supplier to supply a LCD screen Hance the different color tint.
Just get on with your life enjoy the phone and stop looking at a white screen
Sent from my Nexus 4 using xda app-developers app
+1
I was in the cell phone industry for over 10 years and this is a normal variation. Literally it happens all the time you probably might not have noticed if you had not had two phones next to each other. If you had brought that back to my store we would have told you it was normal. If phone manufacturers replaced phones for minor variations they would not be. If you don't like it sell it.
Sent from my Nexus 4 using xda premium
Yellow tint goes away after one week of using the device. Or root it and put your own screen values.
shook187 said:
Personally seeing issues like this makes me understand why companies lock bootloaders, and try to chase away modders like most on XDA. We are the most pickiest of all cell phone uses. We create problems that don't really exist and brick more phones than anybody else.
Having two phones with two different color tint is perfectly normal it happens all the time with big screen TVs. A manufactured doesn't always use the same supplier to supply a LCD screen Hance the different color tint.
Just get on with your life enjoy the phone and stop looking at a white screen
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they did that successfully, your phone would suck bro. The "modders"as you so elegantly put it are the reason things improve. Don't believe me? Look at how many 3rd apps turned into features that Android uses now as part of their OS. Linux is beautiful because of open source and sharing ideas. Go buy an iPhone and "get on with your life". It's consumers like you that allow mfgs to cram crap down your throat
Sent from my Nexus 4 using xda premium
ingenious247 said:
If they did that successfully, your phone would suck bro. The "modders"as you so elegantly put it are the reason things improve. Don't believe me? Look at how many 3rd apps turned into features that Android uses now as part of their OS. Linux is beautiful because of open source and sharing ideas. Go buy an iPhone and "get on with your life". It's consumers like you that allow mfgs to cram crap down your throat
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Nothing against "modders" as I'm one myself. And I do appreciate the work that some have done on certain devices. But I mostly talking about the nitpicking, OCD'ing flashaholic that return devices after devices for minor imperfections like a squeaking volume rocker or yellowish tint, I can name a million more things but lets leave it at that.
Sent from my Nexus 4 using xda app-developers app
I'll leave mine here got the same problem
Sent from my Nexus 4 using xda premium
Please Help me
Sorry this is off topic:
[Q] (hardware problem)
Can somebody help me with my power button problem :
here is the link to the thread :
http://forum.xda-developers.com/showthread.php?t=2231944
Visa Declined said:
Are the brightness levels the same on both of the phones in that picture?
I know there are screen variances with this phone, though many don't believe. My coworkers Nexus 4 scree has washed out colors, whites aren't white, and just plain doesn't look as good as all of the others I've seen.
Some reviews you see on the web talk about the screen of the N4 seeming washed out. My phone isn't washed out in the slightest bit.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
yes they are absolutely stock. brightness 100% manual mode
it is not only the colors, it is the black spots too if you read my OP. they make my eyws suffer just by knowing they are there.
it is not a taboo to ask what you payed for, which is an perfect working gadget. and i payed almost 500 euro for that.
jdh10475 said:
+1
I was in the cell phone industry for over 10 years and this is a normal variation. Literally it happens all the time you probably might not have noticed if you had not had two phones next to each other. If you had brought that back to my store we would have told you it was normal. If phone manufacturers replaced phones for minor variations they would not be. If you don't like it sell it.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
just so you know i am in the mobile phone industry.
i have a service center for mobile phones. i do not want to mention which one i represent.
i am not talking about color variations or lcd suppliers, i tried to calibrate it, but nevermind that, as i keep on saying the spots make the difference.
and i never asked the service to change the MB. i was very specific describing the problem.
ashish2199 said:
Sorry this is off topic:
[Q] (hardware problem)
Can somebody help me with my power button problem :
here is the link to the thread :
http://forum.xda-developers.com/showthread.php?t=2231944
Click to expand...
Click to collapse
you can just peel the mylar of the on/off button and scratch it or clean it with glass fiber.
remont the mylar, remont the switch, assembly the phone.
should be working

Stuck/Dead Pixels On display

Hey guys, I've just bought my Z 2 weeks ago and have just noticed stuck pixels on my screen. 4 white tiny squares.
Well 3 are tiny, one's a little bigger.
Already played a dead pixel app off on it but they're not responding.
According to guarantee, 1-4 dead/ stuck pixels are no reason for a replacement or fix.
What else can I do to get rid of them? Any idea?
Apparently they disappear by themselves or stay forever:what:
Sent from my C6603 using xda premium
Are you sure that 1-4 are considered normal? In one of my booklets (titled Important Informations) that came with the Z, it says that up to 2 defective pixels are considered normal, meaning 3 or above are enough to claim warranty. This might depend on the country or carrier maybe, but I think it shouldn't. Could you post a picture of the booklet/warranty where this is written?
Check your warranty booklet and other leaflets that come with the phone. I had 3 dead pixels and read that up to 2 are acceptable so I sent it on warranty.
But if yours says that more dead pixels are allowed then I'm afraid you did what you could by runnig the pixel fixing app.
Although since you say 3 are tiny and one is bigger this one might actually be more than one pixel. It could be a small cluster of dead pixels. I suggest you go to the shop you bought your Z in and ask them to replace it. It won't hurt since the worst that can happen is that they say no.
xswistaqx said:
Check your warranty booklet and other leaflets that come with the phone. I had 3 dead pixels and read that up to 2 are acceptable so I sent it on warranty.
But if yours says that more dead pixels are allowed then I'm afraid you did what you could by runnig the pixel fixing app.
Although since you say 3 are tiny and one is bigger this one might actually be more than one pixel. It could be a small cluster of dead pixels. I suggest you go to the shop you bought your Z in and ask them to replace it. It won't hurt since the worst that can happen is that they say no.
Click to expand...
Click to collapse
Well. Been at the shops today, they declined. Lucky as I get, I'm only left with 1 STUCK pixel. Because it's sometimes blue, sometimes white, it's definitely not dead
Sent from my C6603 using xda premium
slim207rc said:
Well. Been at the shops today, they declined. Lucky as I get, I'm only left with 1 STUCK pixel. Because it's sometimes blue, sometimes white, it's definitely not dead
Click to expand...
Click to collapse
If it's not dead, you can use pixel fixing app that shows different colours like this or this. You can also find videos on youtube that does same thing like this one or that one (second video is actually better because it's for FullHD displays but shorter, so you will have to repeat it couple times)
Good luck! :fingers-crossed:
mmamedov said:
If it's not dead, you can use pixel fixing app that shows different colours like this or this. You can also find videos on youtube that does same thing like this one or that one (second video is actually better because it's for FullHD displays but shorter, so you will have to repeat it couple times)
Good luck! :fingers-crossed:
Click to expand...
Click to collapse
Thanks, but I've already mentioned that I've used pixel fix apps, even.had them launched for 1-2 days! 3 have vanished, only the slightly bigger one is still there! And it stands out by miles on a dark screen:banghead::screwy:
Edit: funny thing, these stuck pixels keep disappearing and reappearing again and again. Rather annoying!
Sent from my C6603 using xda premium

Best way to fix yellowing on part of screen

So I've noticed yellowing in the upper left hand corner of my N6...it's fairly faint, but it's certainly noticeable...what's the best way to go about fixing this? Do I have to change RGB settings through a custom kernel, or what's the easiest way? Thank you.
perceptualdoor said:
So I've noticed yellowing in the upper left hand corner of my N6...it's fairly faint, but it's certainly noticeable...what's the best way to go about fixing this? Do I have to change RGB settings through a custom kernel, or what's the easiest way? Thank you.
Click to expand...
Click to collapse
This might work
http://nexus5.wonderhowto.com/how-to/fix-screen-burns-your-nexus-6-other-amoled-device-0159397/
I actually just used that last night because I do have a little screen burn as well...seems to temporarily fix that, but it reverts back after a little bit...is that something that has to be done on a consistent basis until it permanently goes away? As for the yellowing, it didn't seem to do anything.
I bought the N6 used n it's in excellent shape, I just never noticed any of this when I bought it...out of all the Amoled devices I've had I've never had burn-in problems...
Anyone else have input?
You can definitely try playing around with the rgb values, but other than that it is a hardware issue that really can't be fixed and you will have to replace the screen.
lolcakes203 said:
You can definitely try playing around with the rgb values, but other than that it is a hardware issue that really can't be fixed and you will have to replace the screen.
Click to expand...
Click to collapse
OK, what's the best way to go about changing the RGB values? Do I need a custom kernel? I am running the Pure Shamu ROM.
Bump
perceptualdoor said:
So I've noticed yellowing in the upper left hand corner of my N6...it's fairly faint, but it's certainly noticeable...what's the best way to go about fixing this? Do I have to change RGB settings through a custom kernel, or what's the easiest way? Thank you.
Click to expand...
Click to collapse
Most probably, it's happening for burn-in. Just go to accessibility>color inversion and turn on the toggle and set the screen time out to max. keep it like that. This may solve the issue but I will recommend you to replace the device.
SAW_JOK3R said:
Most probably, it's happening for burn-in. Just go to accessibility>color inversion and turn on the toggle and set the screen time out to max. keep it like that. This may solve the issue but I will recommend you to replace the device.
Click to expand...
Click to collapse
Do you know what the turnaround time is on a replacement device? The only problem is I don't have a backup phone to use in the meantime...
perceptualdoor said:
Do you know what the turnaround time is on a replacement device? The only problem is I don't have a backup phone to use in the meantime...
Click to expand...
Click to collapse
I really have no idea mate Sorry for that. But as far as I know carrier version of devices get immediate replacement
SAW_JOK3R said:
Most probably, it's happening for burn-in. Just go to accessibility>color inversion and turn on the toggle and set the screen time out to max. keep it like that. This may solve the issue but I will recommend you to replace the device.
Click to expand...
Click to collapse
How long should I leave it like this? I've heard ppl say 20-30 mins, n it does seem to clear up a bit after that amnt of time, but it doesn't quite stick...
And I haven't seen this burn-in fix change the yellowing yet...
perceptualdoor said:
And I haven't seen this burn-in fix change the yellowing yet...
Click to expand...
Click to collapse
Then I'll highly recommend you to replace it
SAW_JOK3R said:
Then I'll highly recommend you to replace it
Click to expand...
Click to collapse
OK, I'm gonna call support now...
Can anyone attest to everything working out well with the $500 security deposit option for receiving a replacement device first?
What's the best number to call for support? Anyone have a number for the white glove dept? I just wanna speak with someone who I can understand and get to the point...
Does anyone know how to reach the white glove dept at Motorola for my replacement? I'm having trouble finding out if my credit card was processed or not for the advance exchange...I got an email last night saying my order was processed n the funds would be on hold for the security deposit, now today I receive an email from them saying my card didn't go through...so far it's been jumping through a lot of hoops n hitting dead ends with Motorola support...difficult to get someone intelligible on the line it seems...
Can anyone point me in the right direction? Thank you kindly...
perceptualdoor said:
Can anyone point me in the right direction? Thank you kindly...
Click to expand...
Click to collapse
white glove number is 800-653-7185
i have done many advanced replacements always worked out fine.

Nexus 6 Screen Burn

This is my first AMOLED device, and probably my last. I got my nexus 6 a few weeks ago and have been using it moderately. Screen brightness never went above 50%. I already have a very noticeable burn on the bottom bar. Unfortunately have no warranty so I cant return it. Very disappointed. Didnt expect to find such a problem on such a great device.Is there a way to fix it? How bad can this get in the future? I would appreciate someone with such an experience to give me some advice.
If you don't mind and still have warranty, send it to Motorola.
What I got was just like new in a retail box.
I described my experience including video at the end of the page here
http://androidforums.com/threads/screen-burn-in.883020/page-5
I noticed it the first time I looked (with gray screen) which was after I had the phone about a month. I've now had the phone 6+ months and situation is the same...Only noticeable when I look carefully with the right background. So my concern level now is much less than when I first noticed it.
I don't bother with the app you set up to age/burn your nav bar at full brightness for awhile to even things out. I do occasionally run chrome inverted in order to give a crude dark theme (good for battery) which has the extra benefit of aging/burning the nav bar area that doesn't usually age...helps to even things out
lentm said:
If you don't mind and still have warranty, send it to Motorola.
What I got was just like new in a retail box.
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I dont have warranty so thats out of the option, but if changing the screen is affordable I might consider that on a later date.
electricpete1 said:
I described my experience including video at the end of the page here
http://androidforums.com/threads/screen-burn-in.883020/page-5
I noticed it the first time I looked (with gray screen) which was after I had the phone about a month. I've now had the phone 6+ months and situation is the same...Only noticeable when I look carefully with the right background. So my concern level now is much less than when I first noticed it.
I don't bother with the app that burns your screen on purpose to even things. I do occasionally run chrome inverted to give a quasi dark appearance (good for battery) which has the extra benefit in the nav bar area that doesn't usually age...helps to even things out
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Well as long as the current quality doesnt deteriorate, I could live with it. But considering the amount of burn in just one month, Im skeptical about it in the long run.
entermetallica said:
I dont have warranty so thats out of the option, but if changing the screen is affordable I might consider that on a later date.
Well as long as the current quality doesnt deteriorate, I could live with it. But considering the amount of burn in just one month, Im skeptical about it in the long run.
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I have had my device for over a year and no burn in whats so ever. Not even a little bit. Makes me wonder what your moderate use is.
So the device is used, if you've got no warranty?
@JonesL: He likely did buy used. The warranty only applies to the original purchaser, thus no warranty.
Strephon Alkhalikoi said:
@JonesL: He likely did buy used. The warranty only applies to the original purchaser, thus no warranty.
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Click to collapse
They didn't require me any proof for the replacement.
Now Motorola is a part of Lenovo, so not sure.
I'm sure. The fact Motorola is owned by Lenovo is just as irrelevant now as when they were owned by Google. The piece of paper that spells out the warranty terms and conditions is what applies here, and that warranty does not transfer with the device when the device is sold to a second user by the first. If they processed a replacement for you, that was kind of them.
I bought mine new the month it came out and mine has burn also.. I have the 6p,note5,v10, but I swap out this phone for the 6p every now and then.. Point being it's not used much and still has burn in
All amoled screens should be used wisely, because over time the parties held most heated they become prone to yellow, while the share held duller, like the navbar and statusbar, will stay with the most "cool colors".
The solution is simple: use the EXTENDED DESKTOP mode SINCE THE FIRST DAY (present in almost all the custom rom).
In this way, in the time, the display deteriorates evenly , and no one pays attention!
Maybe after one year or two we have to change a bit the colors and make them cooler.
sad to say but i also have the burn in now.. got my shamu last october and its noticeable when you flash a rom and during initial set up where whites are pretty present and the gray part on the nav bar and status bar is so obvious with some hints on the clock, wifi symbols and signal and on the navbar some back home and recents button shadows present... too bad..
Now it is too late .... But if it is still under warranty should replace you display...
If with new display follow the advice since day one, you never have a problem!
Sorry for my english.....

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