Hey guys. I have had my Captivate since the beginning of September. I downloaded Samsung KIES and was able to download the update back in Sept. I have checked periodicially for any updates, was able to sync contacts, and all that. Yesterday, I went to check for an update, and there was one available. After downloading the update, KIES could no longer recognize my phone. I shut down my computer and the phone. When I reconnected, KIES told me that the "device was not supported." I have redownloaded it several times, but to no avail. I am trying it again, using advice I found on another forum service, hoping it will work. However, has anyone else had this issue, or is this an issue that seems to be plaguing the new update? I thought I was downloading a new firmware update for the phone, however, It may have been a KIES update...
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
[Update] I downloaded KIES again (the newest version) and it still says my device is not supported. My computer recognizes the phone, just not KIES...Is it still possible to download an older version of KIES, because the issue seems to be the version of KIES, and not my phone...?
kegobeer said:
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
Click to expand...
Click to collapse
This info would really help...
I didn't actually update my phone. KIES was downloading the update, and once the update was downloaded, my phone was not recognizable. I will move the forum to the general discussion and post the info there... Thanks!
Sent from my SAMSUNG-SGH-I897 using XDA App
i have the same problem on my i897. i m running latest cognition rom on mine that could be the issue?
I have the same issue with Kies. I downloaded an update for Kies and now Kies no longer sees my Captivate. My computer sees the Captivate no problem. I have been looking for an older version of Kies to go back to.
Kies update issue
I had the same problem once my version of Kies updated last week. I tired everything, cleared user setting and cache, formated the INT SD card.
Did a ODIN one click restore to the original firmware and tried the above steps again... Nothing...
I had to uninstall the full version of Kies and go back to the MINI version of Kies, then all was fine...
I'm suspecting that they updated the full version of Kies to exclude certain versions of the Galaxy S (Captivate in my case)...
I had the same thing happen after I let Kies update, tried everything I could think of, it would not link to the phone. I uninstalled the new version and reinstalled the older version I first had, all is good again. I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Sent from my SAMSUNG-SGH-I897 using XDA App
jth747 said:
I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
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Click to collapse
I concur, since AT&T has removed all native tethering and WiFi AP ability from the captivate, I think they pushed Samsung to remove captivate support from Kies. I don't have time to look around, but perhaps Kies has a config file that can be updated/changed to re-add captivate support.
Same here. I just updated Kies to 1.5.3.10103_100 just now before doing research on the adverse affects (Who'da thunk it that I would need to). Turns out that after Kies installed the update, it can no longer recognize my Samsung Captivate. I am running Cognition 2.1.6 ROM but that shouldnt matter. Just last week I was able to connect to Kies and back up my calendars and messages. Now....I am getting the "connecting the device..." message. That message has been up for the past 40 minutes. I have not reflashed my phone for at least 2 weeks now.
Seems like the Kies update to 1.5.3.10103_100 did something bad.
Same Problem
Its the Kies new version bug !
need a solution
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
djdk80 said:
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
Click to expand...
Click to collapse
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
In case anyone is looking for an older version of kies, I found one at turbobit.net/i8v2c4oixldz.html
Thread moved to Q&A.
chernomorez said:
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
actually mind is samsung vibrant , anyhow still same problem
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Click to collapse
Remember you have to be in TWLauncher for Kies to work.
Also if you search for Kies you will find many prior versions.
I happened to have 1.5.3.10093_82 and reverted from the update.
Everything works fine.
I installed a previous version of Kies and it works just fine. If anyone needs a older version you can find it at samfirmware.com
They list all the versions that Samsung has made under the Samsung Kies link
encountered same issue.
here's another alternative link to older version 1.5.3.10092_2_1 that seems to work.
http;//org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=DE&CttFileID=3203268&CDCttType=SW&ModelType=N&ModelName=GT-S5250&VPath=SW/201009/20100914110209343/Kies_1.5.3.10092_2_1.exe
I foolishly bought a Galaxy S from ebay that had previously been unlocked from Orange.
The handset still had some range software installed.
I was given some possibly incorrect advise, due to not being able to update phone through Kids. I then downloaded firmware 2.3.2 from samware. I then downloaded Odin and followed the tutorial. I am now unable to even connect my phone to Kies and the phone feels sluggish and has crashed twice.
Can anyone help? Thanks
Right first of all can you connect the phone to the computer ?? example: USB mass storage ??
secondly do you have the 3 button combo ??? (recovery and download mode)
if yes to both, get yourself 2.2.1 firmware from samfirmware.com (something like I9000XWJS5 or JS8) they seem to be the latest releases.
follow the instructions found on the website to flash the firmware and then report back.
Problems
Thanks for you`re advice. Flashed firmware and phone seems to be ok, but i`m still unable to connect to Kies. Kies just says connecting but never connects.
Try this.
- Go to settings>wireless and network>usb settings. Put it on "ask on connection"
- Start Kies. Wait for it to load.
- now connect your phone to your pc. It asks what kind of connection on your phone. Choose Kies.
- hopefully now it loads in Kies
If this doesnt work try reinstalling Kies.
Sent from my GT-I9000 using XDA Premium App
Sorted.
Thanks for the help.
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Hi
I have same problem and i dont know if i can help. But what i did was i unrooted and restore factory my GN and after that the kies started to recognize my note. then i did un update.
Hope it helps.
Yeah, this is such an annoying problem. Everything was running smoothly until now. I've read that disabling USB debugging would solve the problem, but I tried that. It didn't help. Then I read that the phone has to have the right CSC using *#272*IMEI#, but that didn't work either. My phone is already set to 'DBT' (Germany).
Anyone know how to help us out here? It would suck if we had to do a factory reset every time there's an update.
I don't think this is a permanent issue. I upgraded my completely OEM phone last week, this week I've plugged it in multiple times, and it worked and recognized it. Yesterday I plugged it in and it didn't, it gave me the same error. I think it may be an error on Samsung's end. Maybe?
Beethoven9th said:
Hi all,
When I first got my note the other week, I was able to connect via Kies to upgrade my firmware. Afterwards, Kies listed all of my info under "Firmware Information". But now there's a problem because this no longer works. Instead of listing my info, I get the message "Your device does not support software upgrading via Kies".
The only difference I can think of is that I now have an AT&T SIM card in my phone. (There was no SIM card in my phone when Kies was working fine) I'm using my Note as a GoPhone, so do you think this is the reason why Kies is giving me this annoying message?
Thanks in advance, everyone, and have a Happy New Year!
Click to expand...
Click to collapse
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Braxos said:
You are as i would guess with a german note and have updated to kl7 or kl8 both are not suported from samsung they called the firmware upgrade back, to many minor/major bugs on them so they forced to close the update so now kies if you have kl7 or kl8 it says your device is not suported.
Hope it helped wait few days they will give a new update for it and it will recognise it again.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yes, you are absolutely correct! I tried it the other day, and Kies did in fact recognize my Note this time. Thanks, man.
Hi guys.
I am unable to update my Galaxy Note by any means. Kies says that my device does not support software upgrading via Kies. When I tried OTA, I get a message saying Failed to update firmware.
This is not the ICS upgrade. This is a 72.29 MB upgrade rolled out months back. I have tried everything with Kies. It refuses to budge.
I have browsed several threads but none provided me with a working solution. I read that sometimes the firmware is flashed when you give the phone for repairing. I DID give my phone at the service centre once and was handed back a completely fresh install of the software.
I am very noob-y in matters related to kernels and CSC and odin. A detailed answer would be really helpful. Your patience and effort is appreciated.
Please help guys. Thanks!
You can update to the latest version of ICS for India using the PC Odin. Thats the fastest way of upgrading. Follow the instruction that Dr Ketan has for upgrading to the Indian Rom of ICS.
hope this helps.
download the stock ics from samfirmwares.com
download pc odin
enable usb debugging
unknown sources
open pc odin
just open pda and browse to the tar file and do not change any other options and flash
profest said:
Hi guys.
I am unable to update my Galaxy Note by any means. Kies says that my device does not support software upgrading via Kies. When I tried OTA, I get a message saying Failed to update firmware.
This is not the ICS upgrade. This is a 72.29 MB upgrade rolled out months back. I have tried everything with Kies. It refuses to budge.
I have browsed several threads but none provided me with a working solution. I read that sometimes the firmware is flashed when you give the phone for repairing. I DID give my phone at the service centre once and was handed back a completely fresh install of the software.
I am very noob-y in matters related to kernels and CSC and odin. A detailed answer would be really helpful. Your patience and effort is appreciated.
Please help guys. Thanks!
Click to expand...
Click to collapse
download indian ics and use pc odin to update..
see this Dr. Ketan's link http://forum.xda-developers.com/showthread.php?t=1667018
will wait for OTA update.. waited for such a longtime already!!
Karthikdoc - U dont have to wait for OTA update. It is already there.. Just keep refreshing .. I did a OTA update of Note to ICS almost a week ago .. and some even more earlier.
Profest - It would be good if you can go into
Settings --> About Phone
and provide us the Android version
Baseband version
Kernal version
Just want to make sure the samsung guys gave you a right flash and also to guide you in the right direction ..
Maybe factory reset will help.....
Afterall you will have to do it before upgrading to ICS.
Im trying to get my original firmware back via kies, but it keeps saying connecting ive already tried the troubleshooting but it still keeps saying connecting, can anyone help me?
Xanoas said:
Im trying to get my original firmware back via kies, but it keeps saying connecting ive already tried the troubleshooting but it still keeps saying connecting, can anyone help me?
Click to expand...
Click to collapse
Unfortunately, you can't use Kies if you running a custom ROM. Kies can't find your firmware and CSC version. The only way to go back to stock rom is flash a stock ROM via Odin3, mate.
You can get signed stock firmwares from sammobile.com/firmware