Database Develop

Nook Color exchange under warranty...

so this is how it goes... i bought a brand new nook color from craigslist, shrink wrapped and everything... no receipt of course.
ive been using it for a few days now, and ive found a few flaws that are starting to irritate me. Audio is just horrible through the jack, sounds hollow and nothing like my iphone or any other device ive used... casing is loose including bezel and the back, and theres some backlight bleeding.
So my question is how do i go about exchanging this via warranty? i dont think i can just go to the store and exchange it since i have no receipt, or can i?

They will not exchange it in store. Call 1-800-the-book and speak to nc. Customer service. Tell them you bought it in a store and explain all the issues and request an advanced replacement. They will ship you out a new unit and issue a box and return label for your current unit.
Btw what are the first four digits on your serial located on the nook flap?
Good luck.
Sent from my NookColor using Tapatalk

sounds good, thanks
umm, the first 4 digits are "2010" .. im assuming that its not from a B&N store...right?

It is... I bought a 2010 I exchanged 3 2010's at the store because of the same problems... I think it was a bad run of units.
Now my current unit is a 2011 and it has no problems at all
Sent from my HTC HD2 using Tapatalk

basing it on google results, it seems 2010s were pretty bad.
hopefully i get a 2011 on my first exchange
thanks for your help!

Well... I had a 2009 my first nook, and it was great, but I had to get rid of it for a small amount of time due to financial reasons.
Then I bought a new one (2010), and the power button was uber sensitive, and just grazing by it would turn it off. Finally it got to the point that it would just turn off... Meaning no custom roms, as it would continually brick me, by turning itself off in CWR while it was flashing or formatting.
So I called B&N's, and had to deal with 2 representatives that both just wanted to get me off the phone and did not want to send me out a new one... Finally I got the last one too. I received a 2010 again, however I think this one was made much later, as it's heavier and very sturdy... The first 2010 felt like a feather in comparison o.o...
So not all 2010's are bad... But it could just be that B&N's cleaned up their act with the ones they had sitting in their warehouse.

Gin1212 said:
snip I received a 2010 again, however I think this one was made much later, as it's heavier and very sturdy... The first 2010 felt like a feather in comparison o.o...
.
Click to expand...
Click to collapse
I don't think there have been significant hardware changes that would change the weight. I think you are imagining the weight difference.
Cheers,
kev

if the first four on my nook say 2005 does that mean my nook was manufactured on 2005 ?

You are wrong. My 2011 NC is heavier than the 2010 I exchanged. The manager and I actually compared it in the store.
Sent from my NookColor using Tapatalk

No dude that would make your nook older than the g1... lol it just is the production run.
Sent from my NookColor using Tapatalk

my 2010 is fine.

ax0r said:
You are wrong. My 2011 NC is heavier than the 2010 I exchanged. The manager and I actually compared it in the store.
Sent from my NookColor using Tapatalk
Click to expand...
Click to collapse
I don't believe it!. Show me the two on scales or at least weigh yours & we may be able to get others to weigh theirs. I'm going to weigh mine now.
Cheers,
kev

Haha when I get access to a scale I will make sure to weigh it for you
Sent from my NookColor using Tapatalk

just called in, and i got an advanced replacement without asking for it, im assuming thats standard policy.
understanding the tech support lady was hell though, i felt bad asking her to repeat herself haha.
thanks

ax0r said:
Haha when I get access to a scale I will make sure to weigh it for you
Sent from my NookColor using Tapatalk
Click to expand...
Click to collapse
OK, I am glad you have a sense of humor about this. I am really curious.
BTW my 2004 weighs is at 15.6 Oz ( 443 g).
I didn't take the micro SD out, but it's only a 4 GB card & I don't have much loaded on it, so it shouldn't weigh much.
Cheers,
kev

I'm gonna call them in the morning, I have at least 5 bright green pixels and I have a bright spot on my display. 2010 model here. I will make sure to weigh mine
Update: They're sending an advanced replacement (needed my credit card info, but that's standard) which will hopefully be a 2011 model. I also asked about the upcoming device update, the rep said that everyone who has a nook color should get an email in a couple of days with instructions on how to update their device.

Slack3r said:
I'm gonna call them in the morning, I have at least 5 bright green pixels and I have a bright spot on my display. 2010 model here. I will make sure to weigh mine
Update: They're sending an advanced replacement (needed my credit card info, but that's standard) which will hopefully be a 2011 model. I also asked about the upcoming device update, the rep said that everyone who has a nook color should get an email in a couple of days with instructions on how to update their device.
Click to expand...
Click to collapse
i got an email about my replacement with the serial number of the new one, it starts with 2011
shipped out today too

Thanks
thanks for the info. was dreading calling about my 3 bad pixals and the bright spot that seems to be growing. they are sending out an exchange no problem for my 2010...... but the serial in the email is another 2010. Does anyone know if these are refurbished models?

I also have 2010 with a bright spot too, going to try calling them later to see if I can get a replacement too. Got mine on craigslist and now all I need to do is figure out how to put my rooted color nook back to stock.

Am I the only one here with a Flawless N7?

All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app

I've only had mine for 12hrs so far ..... don't want to jinx anything so I'll leave it at that for now I'll get back to you in a week.

Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I think most people who get a defective unit complain... while most that don't have no reason to post that they rec'd a great product. I myself have a flawless one as well. Plus 5 of my friends...

I'm about to be on my third and my patience is starting to run thin. May keep the next one regardless and RMA direct with Asus. Scary that I'm actually expecting it to be faulty and hope its broken enough for RMA.
Sent from my Galaxy Nexus using xda premium

I have no issues with either of mine (both are 16g pre order units.)
Sent from my SGH-T959V using xda premium

No issues here.
99% of the noise is either people with WAY out of kilter expectations for a £160 tablet, or are simply Apple shills.
You also have to consider that on forums like this, you will only ever hear from people with problems. Nobody comes here to say things are running fine.
Every device has manufacturing issues for sure, but considering the high numbers of Nexus7 devices shipped, and the rock-bottom pricing, it's actually rather good. Although try telling gutter press reporters like The Register and Engadget this, they will stir up an old crap if it means website hits. Both sites have destroyed their credibility in recent years over desperate fanboy reporting.

Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Mine is 100% perfect. The couple of people that I know personally with N7's have no issues either. I'm starting to think there is a lot more fiction than fact in these forums.

No issues at all. Screen is flush. Ran a display test and no dead pixels. All is well
Sent from my SCH-I535 using Tapatalk 2

had the thing less than 24 hrs:
screen good no dead pixels or flicker or construction problems
headphone socket seems ok
speaker volume in the normal range
only quandary is which gel case to buy ...

You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!

Nope. Mine is flawless.

Another 100% perfect tablet here. This is my first tablet and I have to say that it is unbelievable, especially at this price point. I really think that both the hardware and software on this thing gives us a snapshot into the future of these devices.
I already want to integrate jellybean into some sort of home automation system. With Google Now the possibilities are very cool.

Everything is great except looking on the centre of the left long side the screen is like half a mm lifted but don't mind it and wouldn't have noticed it if I didn't know what to look for
Sent from my Nexus 7 using xda app-developers app

I to have a good unit. Got paranoid, thought I had dead pixel, but it was a speck of dirt.
Sent from my Nexus 7 using xda premium

Got to play with a brand new one for a week, flawless.. I've now seen 3 additional units, they look ok as well.
Don't know of anyone personally who has one with any issues yet. None of these people use forums.
Via my HTC Rezound

After a few hours fine so far, touch wood.
No dead/stuck pixels.
No sign of screen lift, though I gather this may not be immediately evident.
Don't notice any ghosting.
Thought headphone socket was broken till I realised you need to push a bit harder than I'm used to on other devices to get them to click in place.
Only small glitch was while undergoing a lot of switching between different wifi options (testing speeds on home wifi, mobile tether blue tooth tether etc) settings force closed and sound stopped working till after reboot.
Free content is junk like I expected.
After unlocking bootloader used another email seem to have a second offering of credit. Didn't have card registered so it says I'll get credit when I register a card. Will wait till I have used first credit and know more about any repercussions for this.
Sent from my Nexus 7 using Tapatalk 2

I got a good one.Everything works well and I am very pleased with it.
Of course I am older that a lot of you guys and might just not be so picky about things that don't matter to me.:laugh:

jaroslavj said:
You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!
Click to expand...
Click to collapse
Why should someone seek out a defect they wouldn't ordinarily notice or care about? Yes, you can be a hypochondriac when it comes to electronics too. Realistically we all have "something wrong" with us at any given time, and the same thing can be said about your electronic device.
Each and every device (not just N7s) out there has some kind of "minor defect" (and by that I mean doesn't work precisely as the owner might expect). The point is, owner who aren't obsessed about having a "perfect" device don't run 20 different diagnostic apps to try to hunt down that "defect".
I'm not saying every person who complains about a defect is a hypochondriac, there are definitively a select few real issues out there just like their always have been and always will be with every electronic device. However, there are many many more people who will just never be pleased, like those who have had multiple RMAs.

I have had mine since the 17th, no problems yet.
Sent from my Nexus 7 using XDA Premium App

16 gig pre-order from the PS and I haven't noticed any issues

Ah crap. Black dots under screen.

Didn't notice it until I turned up the brightness (I just bragged about having a flawless device less than a minute ago) and I noticed dark spots in the screen.
I'm going to call them up and see what they say. Sucks. It doesn't look like much, but it's very obvious when scrolling since it doesn't move with the rest of the screen. Only the circled area is affected. It looks like a dead pixel at first, but it's much bigger and has a "blur" around it.

Pics?

None here....
Sent from my Nexus 4 using Tapatalk 2

Nickel Dime Bay said:
Pics?
Click to expand...
Click to collapse
I'm on hold waiting for them to answer, I'll post a pic of it in a few minutes. It's right in the middle of the screen too.

added pic. It's much bigger than the picture lets on, and has a liquid looking blur around it.

No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).

dnlsmy said:
No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).
Click to expand...
Click to collapse
Mine didn't have them either. I was wondering about that when I opened it.
I've been on hold for 30 minutes already.

Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol

amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
Through lg?
Sent from my Nexus 4 using Tapatalk 2

immunityx said:
Through lg?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Through Google directly. They are handling the devices themselves for the time being. Not like with the SGN and Nexus 7 devices, where you had to go through Samsung or Asus directly.

Google is probably handling RMA's for now, but later on it will be handed over to LG With crappy support, and they will ask you to pay shipping.

I thought RMA's for Nexus devices were always done by Google?
Sent from my Nexus 4 using xda premium

My 16 gig had plastic strips all around the sides and top of the phone.
Sent from my Nexus 4 using xda premium

amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.

Brac20 said:
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.
Click to expand...
Click to collapse
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.

amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
i wouldn't go that far. If it has noticeable damage they will charge you for the device.

amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
Exact opposite
You need to return it in "good" condition (scratches are fine, but no cracks). Software wise, mess with it all you want, then
Code:
fastboot -w update "Devices Image from Google"
fastboot oem lock

amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
I don't mean to be an ass but Google better get all those backordered phones out to us before sending out your (or anyone else's) RMA'd phones.

What about the much bigger blurry spot to the right of your circle? Closer to the right edge of the picture. That looks considerably worse to me.
-AngryHog™

Hope the dude with the spots who said he didn't notice until he turned the brightness up tried cleaning his screen...
sent via xda premium with nexus 7

Ordered 2, sending both back

Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping

ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app

will they charge him restocking fee as mentioned in google play store under refunds?

send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2

if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck

phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!

I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?

Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week

So did you get a replacement ?

ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app

phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.

ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )

rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app

phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.

You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2

zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app

ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app

I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2

I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.

icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app

Upgrade or downgrade to Nexus 7 2013?

I love my original Nexus 7.. but it's finally starting to fall apart. I'm a super power user and take the thing everywhere and it's just beat to hell.
So here's the question.. upgrade to a new Nexus or buy another original nexus?
Lots of complaints on the new one out there.. rattle in the camera, bad touchscreen issues, more..
If you own both.. that's the comments I'd really like to hear. What do you think of one vs the other?

Facing the same dilemma, I have an opportunity to sell my N7 and get the 2nd generation.
Sent from my Nexus 7 using XDA Premium 4 mobile app

Ill say wait for nexus 7 2014 edition. 2012 can handle any thing u can throw at it so why waste money. U waited this long. You sure can wait little longer too.
Sent from my Nexus 7 using xda app-developers app

joshag said:
I love my original Nexus 7.. but it's finally starting to fall apart. I'm a super power user and take the thing everywhere and it's just beat to hell.
So here's the question.. upgrade to a new Nexus or buy another original nexus?
Lots of complaints on the new one out there.. rattle in the camera, bad touchscreen issues, more..
If you own both.. that's the comments I'd really like to hear. What do you think of one vs the other?
Click to expand...
Click to collapse
I'm in the same boat - my original Nexus 7 was replaced after a month or so because of a screen fault. The replacement then suffered horrendous battery drain (~70% overnight when off!) after an Android update, so it also went back to Google. I replaced it with the 2013 model, which clearly had touch screen issues straight out of the box and random freezes, so back it went too, this time to Amazon who I bought it from - I'll never again buy anything from Google!.
In the month since it went back I've been considering what to do, and in all honesty I'm looking at avoiding Nexus 7's altogether, because of the problems and also because Google's customer service is simply the absolute worst I've ever encountered.
I have a large Amazon gift certificate balance which would cover the cost of the 2013 Nexus 7, but if I *was* to buy another Nexus 7 I think I'd go for the 2012 model and hope that the KitKat upgrade didn't cause any battery issues. Also by buying from Amazon there'll be no hassle if (when?) things go wrong.
SB

xateeq said:
Ill say wait for nexus 7 2014 edition. 2012 can handle any thing u can throw at it so why waste money. U waited this long. You sure can wait little longer too.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
If I didn't need to replace my 1st Gen I would be fine.. but I do have to replace it. I just don't know which way to go..

sb101 said:
I'm in the same boat - my original Nexus 7 was replaced after a month or so because of a screen fault. The replacement then suffered horrendous battery drain (~70% overnight when off!) after an Android update, so it also went back to Google. I replaced it with the 2013 model, which clearly had touch screen issues straight out of the box and random freezes, so back it went too, this time to Amazon who I bought it from - I'll never again buy anything from Google!.
In the month since it went back I've been considering what to do, and in all honesty I'm looking at avoiding Nexus 7's altogether, because of the problems and also because Google's customer service is simply the absolute worst I've ever encountered.
I have a large Amazon gift certificate balance which would cover the cost of the 2013 Nexus 7, but if I *was* to buy another Nexus 7 I think I'd go for the 2012 model and hope that the KitKat upgrade didn't cause any battery issues. Also by buying from Amazon there'll be no hassle if (when?) things go wrong.
SB
Click to expand...
Click to collapse
I didn't have any issue with my google tablet. I bought my first one off of someone who had used it for about 6 months and I've used it every day at work and at home. Rooted, modded and ran like a champ. I put so many miles on it that it's starting to fall apart around itself. But I've loved everything about it. For the price I haven't used anything that even comes close. (IMO)
On paper the 2013 is closer to what I'm looking for.. but man are there are lot of complaints about it online.. definitely has me a bit nervous.

joshag said:
I didn't have any issue with my google tablet. I bought my first one off of someone who had used it for about 6 months and I've used it every day at work and at home. Rooted, modded and ran like a champ. I put so many miles on it that it's starting to fall apart around itself. But I've loved everything about it. For the price I haven't used anything that even comes close. (IMO)
On paper the 2013 is closer to what I'm looking for.. but man are there are lot of complaints about it online.. definitely has me a bit nervous.
Click to expand...
Click to collapse
Well I suppose the safest thing would be to buy the 2013 model from Amazon, and if you have problems just return it for a refund. Any touch screen problems will show up before 30 days - mine showed up during the initial set-up process!

If you have to then nexus 7 2013 is your best bang for the buck.

xateeq said:
If you have to then nexus 7 2013 is your best bang for the buck.
Click to expand...
Click to collapse
But it's also the most hassle...

sb101 said:
But it's also the most hassle...
Click to expand...
Click to collapse
how ?

Just buy the new one from a store and if you have problems return it within the return period.
Sent from my Nexus 7 using xda app-developers app

xateeq said:
how ?
Click to expand...
Click to collapse
Because of the touch screen issues (touches not registering or registering in a different place, phantom touches etc.) and frequent freezes. Google them.

sb101 said:
Because of the touch screen issues (touches not registering or registering in a different place, phantom touches etc.) and frequent freezes. Google them.
Click to expand...
Click to collapse
I am sure the issues are not that wide spread, if you look closely at any electronic device the first batch is always not 100%. pick any device ull find problems. its like after software now devices are also in beta state so buy nexus 7 2013 and check if u find problem then replace and if the problem still exist then replace with some alternative. Remember the power u want is only available with nexus devices or els u cn always check galaxy tab and that will cost u more so basically wither u get the latest update with fairly powerful device with low price point or slow updates super power and less issues. choice is yours.

xateeq said:
I am sure the issues are not that wide spread, if you look closely at any electronic device the first batch is always not 100%. pick any device ull find problems. its like after software now devices are also in beta state so buy nexus 7 2013 and check if u find problem then replace and if the problem still exist then replace with some alternative. Remember the power u want is only available with nexus devices or els u cn always check galaxy tab and that will cost u more so basically wither u get the latest update with fairly powerful device with low price point or slow updates super power and less issues. choice is yours.
Click to expand...
Click to collapse
What an odd outlook. I've already had the Nexus 2013 which as I said was faulty straight out of the box. I am not alone in this as there are indeed *many* people having problems with it, and I won't be buying another as I'm not paying to be a beta tester.
You should check yours as you seem to be missing many letters

lol i am using 2012 version and yeah i am bad at typing and yes i am worse when it comes to touch screen keyboards but since you asked question in 2012 version nexus 7 thread u should expect a 2012 fan

xateeq said:
lol i am using 2012 version and yeah i am bad at typing and yes i am worse when it comes to touch screen keyboards but since you asked question in 2012 version nexus 7 thread u should expect a 2012 fan
Click to expand...
Click to collapse
I'm not keen on touch keyboards either, which is a slight problem with a tablet! Lol!
Are you using KitKat on your 2012 N7? I'm still tempted to buy another if KK's working ok on it. I read some reports that it broke 3G and disabled SMS apps in favour of Google's own (can't remember what it's called), but as I'd go for the WiFi only model these problems wouldn't matter to be. And besides, they're quite cheap now.

sb101 said:
I'm not keen on touch keyboards either, which is a slight problem with a tablet! Lol!
Are you using KitKat on your 2012 N7? I'm still tempted to buy another if KK's working ok on it. I read some reports that it broke 3G and disabled SMS apps in favour of Google's own (can't remember what it's called), but as I'd go for the WiFi only model these problems wouldn't matter to be. And besides, they're quite cheap now.
Click to expand...
Click to collapse
Yeah i am using 2012 WiFi version and yes i have kitkat and for me it is just butter smoothness with sweet speed. i am mostly on stock unlocked bootloader rooted and few mods (nothing especial just minor stuff that mattered to me).

I'll say wait next tablet
Sent from my GT-N7100 using XDA Premium 4 mobile app

I just replaced my 12 N7 with a new 13 N7. Bought from Amazon. No issues yet. Used about a week so far. Much quicker/smoother than the 12 model IMO. For the money, its tough to beat.
Sent from my Nexus 7 using XDA Premium HD app

How do you tell which version you have?
Sent from my Nexus 7 using Tapatalk