X64 Windows 7 USB drivers not working.. - Captivate Q&A, Help & Troubleshooting

64 bit win 7, home premium.. I downloaded the win 7 usb driver from the sticked post on the Q/A forum.. I am at the end of my rope with trying to save the files for my friends wife.. she has pictures of her kids she wants off the phone and other stuff.. I realize I could use a wifi file transfer program but I want to root this phone and put jellybean on it.. and I cannot do that without the USB working..
any help would be appreciated.. really would.. I can also give you the stats on my cpu/phone if you need.. thank you so much for any help
there are two things in my device manager called base system device.. I do not know if this is the phone or not.. any help guys.. <3

wolfxwinds said:
64 bit win 7, home premium.. I downloaded the win 7 usb driver from the sticked post on the Q/A forum.. I am at the end of my rope with trying to save the files for my friends wife.. she has pictures of her kids she wants off the phone and other stuff.. I realize I could use a wifi file transfer program but I want to root this phone and put jellybean on it.. and I cannot do that without the USB working..
any help would be appreciated.. really would.. I can also give you the stats on my cpu/phone if you need.. thank you so much for any help
there are two things in my device manager called base system device.. I do not know if this is the phone or not.. any help guys.. <3
Click to expand...
Click to collapse
I use Windows 7 64Bit and have no trouble at all. Make sure you are plugging the phone directly into a motherboard usb slot, otherwise - yes, you'll want to kill someone.

.. what do you mean motherboard usb slot.. my computer has 4 usb slots.. all of them do the same exact thing.. just charge the phone.. I have installed files for this thing left and right and no MMS, it doesn't show it on my computer.. and in device manager it says something about base system device.. their are two listings for it.. I am not sure why.. I uninstall them and they pop back up after scanning for hardware changes.. I am doing everything I can not to throw this phone in the garbage

windows update isnt finding any drives for them.. it just says failed.. not sure why..

sigh.. this is a head ache from hell.. just need someone whos had this problems advice

Dl drivers directly Samsung. I think the proper Samsung drivers end in .4.5. You could also try the drivers from the note or s3, ends in .4.6 (but that's a longshot). Make sure you have a good cable. Clean the usb port on your phone with compressed air. Check usb pins on phone for malformation.

mrhaley30705 said:
Dl drivers directly Samsung. I think the proper Samsung drivers end in .4.5. You could also try the drivers from the note or s3, ends in .4.6 (but that's a longshot). Make sure you have a good cable. Clean the usb port on your phone with compressed air. Check usb pins on phone for malformation.
Click to expand...
Click to collapse
can you directly link me to the driver? The phone charges on the usb port so I doubt its a damaged port or cable connection problem.

nevermind, it was the cable.. lol...

Use drivers from Samsung or ones posted here. Don't ever use MS's drivers! I use win7 x64 boot camp on my MacBook even and haven't had an issue. (I know it was cable, just sayin)
Sent from my SGH-I897 using xda app-developers app

Related

USB issues after fresh 2.0b and .03 radio plz help

I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
When you say your USB doesn't work, what exactly do you mean? Do you mean that your device is no longer recognized?
If that is the case, try this (also, make sure usb debugging is enabled):
I have win 7 64 and here is what worked for me:
1. Uninstall HTC Driver (this will likely give you an error, you can ignore it)
2. Uninstall HTC Sync
3. Download and install PdaNet
4. Follow the directions when installing PdaNet
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
pjung1 said:
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
Click to expand...
Click to collapse
turn on USB debugging
USB debugging is most definitley on. I double triple check it every time. The uninstallation of htc sync and driver and the install of the pdanet did not work everything was fine until 2.1 and the radio. But I did wipe and reflash a second time
bump still strugglin comin guys someone has to have the answer
well the radio should have NOTHING to do with connecting via usb... try nand-ing back to a 1.5 and see if you can connect through adb again.. my $0.02
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
bee976 said:
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
Click to expand...
Click to collapse
Got it.
Go to Settings > Connect to PC
Choose away
pjung1 said:
I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
Click to expand...
Click to collapse
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Avalaunchmods said:
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Click to expand...
Click to collapse
I am not sure what u mean by mobo? but it worked on the same usb's when i first flashed, i typically use the exact same usb for everything...i have 4 ports built into my laptop and none of them work for the phone. i even tried reinstalling drivers and htc sync...idk, i just wiped, and then restored and still no go, i guess i will try a wipe w/o restore.
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
mrinehart93 said:
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
Click to expand...
Click to collapse
OiC, that isn't the problem I have tried multiple ports on all of my computers(all laptops) as well as multiple cords...idk FML, just reflashed will see if it works.
ok so i just wiped and reflashed, now i am stuck at the X loading screen and the phone is frozen...FML, is it bricked, i can still get into recovery, i have the old fresh 1.1 ROM on my card, should i just flash that, or should i just use the nandroid backup i made from stock?
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
bee976 said:
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
Click to expand...
Click to collapse
unless your phone won't charge plugged into the wall (meaning it's your phone), then yes.
Did u check with changing the cord ??
I had a similar problem after upgrading radio & fresh 2.0b. I just changed the USB cable and it worked fine. Even now it doesnt yet work with the earlier cable. Something went wrong in that front, but a diff usb cable did the trick for me. try it out
i have changed 5 cords. have messed with every setting known to man after doing so wiped and reflashed. everything i have used every usb port 1.0 and 2.0 and my phone most definitly charges ( my phones never been so charged) i am a comp prog going on my mis degree im pretty good at this and know my stuff Im just wonndering 2 things is it phone or cpu? reason I keep being so indecisive is because comp will recognize a device when it is in heroc but wont verify its a hero( ive tried all drivers) but phone connected fine b4 2.0 i duno im all out of ideas im gonna try to install the new heroc .6 and hope for the best thanks for the input guys!!!

[Q] Driver Issues? Or maybe cable?

So recently I soft-bricked my phone (phone---!---computer) and it won't go download/recovery. It randomly froze while odin was running. But anyways, I've been trying to use http://forum.xda-developers.com/showthread.php?t=1153310 to unbrick it but it keeps telling me the drivers are not installed.
I've installed drivers using kies, the one click unbrick, and just from the samsung website and none of them seem to work. When I plug my phone in, it makes the usb plug in noise, then an icon shows up in the bottom right task bar for maybe 1/10th a second and then disappears. I'm running vista x32. Any ideas? Could it be the cable?
Heimdall uses special drivers.
As part of the heimdall one-click operation, it should ask you if you want to install the drivers (zadig.exe, I believe, is the application that does this).
If, for some reason, it doesn't, grab the full Heimdall package (search in the Development section for "Heimdall"), and that will definitely have the drivers.
jmtheiss said:
As part of the heimdall one-click operation, it should ask you if you want to install the drivers (zadig.exe, I believe, is the application that does this).
If, for some reason, it doesn't, grab the full Heimdall package (search in the Development section for "Heimdall"), and that will definitely have the drivers.
Click to expand...
Click to collapse
Yea it told me to install the samsung usb composite driver and I did that. After rebooting my computer, when I plugged in the phone, windows confirmed that I had the driver installed but for some reason when I plug my phone into the usb it only recognizes the phone for a split second.
Edit: Actually the instructions tell me to put my phone into download mode in order for the driver to be installed successfully. Since my phone is bricked, I can't do that but it let me install the driver anyway. So I guess that's why it tells me drivers are not properly instaled.
That does sound like either a flaky cable or a USB port that's not behaving. If you have multiple USB ports, try plugging the phone into different ones. If you're on a desktop, the ones in the back are usually better. You may need to reboot the computer between tries.
If all that fails, see if you can get your hands on a different cable, or even a different computer.
jmtheiss said:
That does sound like either a flaky cable or a USB port that's not behaving. If you have multiple USB ports, try plugging the phone into different ones. If you're on a desktop, the ones in the back are usually better. You may need to reboot the computer between tries.
If all that fails, see if you can get your hands on a different cable, or even a different computer.
Click to expand...
Click to collapse
Yeah, I would have to agree. People don't realize how much havoc a faulty cable can cause.
I ran on it on my roomate's ubuntu computer and it worked instantly! Thanks for the suggestions!
whoisdatt said:
I ran on it on my roomate's ubuntu computer and it worked instantly! Thanks for the suggestions!
Click to expand...
Click to collapse
That's great to hear. Happy flashing.
mrhaley30705 said:
Yeah, I would have to agree. People don't realize how much havoc a faulty cable can cause.
Click to expand...
Click to collapse
So true, that happened to me, but not noticed at all besides the not recognized error, then used my bros cable from HTC inspire 4g ,worked instantly!
Sent from my I897 using xda premium

[Q]Not able to get computer to recognize me[Debugging]

So I've been reading threw the forums on EVERY phone not just the Captivate on how to get my phone recognized on my computer when I'm in debugging mode/download mode nothing works. I haven't even ROOTED my phone which is why I was trying to get my phone to connect in the first place but I can't even get this far. Maybe rooting just wasn't meant for me.
ANY help will be greatly appreciated whether it be links to something you think I may have missed or actual information regarding this issue.
Either way, Thank you in advance, and happy holidays.
Also more info on what I've tried already, Re-installing drivers, restarting, trying different USB ports.
I'm willing to go back threw these steps if they are different from the ones I have tried before, hell I'll be willing to go back and try it again even if I have done it if it seems to have worked for you or someone else.
Did u see this thread ?... Captivate Connection Issues and Download Mode Help
Yes and although that didn't work, I have gotten my phone to connect to my computer... its just not staying connected...
Does it disconnect when the phone screen turns off? Or is it mostly random?
Bad cable maybe?
Are you using the USB port on the motherboard and not an auxiliary port?
Same issue for me as well. I'm using only ports attached to the mobo. I've tried 4 different known good cables and 3 different machines using the connection troubleshooting tips posted and still nothing. My phone will charge and with go into download mode but only with a jig. I have tried on windows 7 32 bit, 64 bit and windows XP. Also tried out osx with heimdall but still no dice.
my MB860 using xda premium
Time to boot up the Linux machine. Google wubi installer.
tried again today on a fresh ubuntu install and it cannot detect the device. In Windows I always get unkown device error and now in Linux it just plain doesn't see that a device is attached. I know that the majority of the usb pins on the micro connector must be good because my jog successfully gets it into download mode and I can charge it fine and also getting "unknown device" error constantly. I am at my wits end with it. I took it apart to check the condition of the usb connector and there doesn't appear to be any damage or bad solder joints at all. Just bizarre and extremely frustrating!
rmriggin said:
tried again today on a fresh ubuntu install and it cannot detect the device. In Windows I always get unkown device error and now in Linux it just plain doesn't see that a device is attached. I know that the majority of the usb pins on the micro connector must be good because my jog successfully gets it into download mode and I can charge it fine and also getting "unknown device" error constantly. I am at my wits end with it. I took it apart to check the condition of the usb connector and there doesn't appear to be any damage or bad solder joints at all. Just bizarre and extremely frustrating!
Click to expand...
Click to collapse
You have to setup udev rules for UBUNTU
Sent from my SGH-I897 using xda premium
b-eock said:
You have to setup udev rules for UBUNTU
Sent from my SGH-I897 using xda premium
Click to expand...
Click to collapse
What?i never did that and Ubuntu sees both my phones, regardless of the firmware on them. I would think, at most, he might need to install libusb-1 (or something like that).
Op, have you tried a new cable?
mrhaley30705 said:
What?i never did that and Ubuntu sees both my phones, regardless of the firmware on them. I would think, at most, he might need to install libusb-1 (or something like that).
Op, have you tried a new cable?
Click to expand...
Click to collapse
For libusb just type this in terminal
sudo apt-get install libusb-1.0.0
Sent from my SGH-I897 using xda premium
I will try that as well just so I have using my linux box as an option but I finally did get all of my computers to detect the phone with any of my 4 cables. I got desperate and took apart the phone to see if there were any visible issues with the USB port. It looked as though there was lint or grease between couple of the pins to the board on the USB port so I took a toothbrush and some rubbing alcohol and cleaned it up. I let it dry and reassembled the phone and then much to my delight it was detected! I promptly got it into download mode and flashed back to a rooted stock 2.3.5 with GB bootloader and CWM boog kernel. Phone is so much smoother than it was with 2.1

[Q] possible to root without computer?

since i cant seem to connect my VZW Galaxy Tab SCH-I800 to my computer via USB, im wondering if there is any way to root it without using a computer at all?
perhaps something i can download and install to micro SD card?
maybe z4root
http://forum.xda-developers.com/showthread.php?t=833953
tried but no dice. i have no Win7/64 drivers for this thing and cant seem to find a solution. Samsung Tech Support told me it was Microsofts fault lol
without a pc with usb connections working, it will be difficult. what exactly you are using for an operating system?
Thomas Z said:
without a pc with usb connections working, it will be difficult. what exactly you are using for an operating system?
Click to expand...
Click to collapse
ive got a 2nd gen Core i7 PC with Windows 7 Home Premium 64bit and a G4 iMac running MintPPC Linux(lol i just wanted to try Linux and bought the iMac for $50).
it doesnt connect to either one. im starting to think i have a faulty usb cable
cmross13 said:
it doesnt connect to either one. im starting to think i have a faulty usb cable
Click to expand...
Click to collapse
That is actually a very common issue, and bad USB port is also common.

usb connection problem

hey guys i have a usb connection problem with my galaxy note.. whenever i connect my phone to my pc the usb connection icon doesnt appear neither any message shows up on the pc, the only thing it does is charge the phone , i even used differnt usb , tried reflashing the rom , thoough im using a custom rom , but no success, but there is one thing when i phone is connected to the pc and during that interval i restart the phone a message appears on the pc at the boot screen ...unrecocnized device connected, as soon as phone proceeds it too disappears.....if you guys know anything about this kindly help me out.....i have to pull my sd card every time i need to put something in my phone
It's possibly due to condensation on micro USB port of your mobile. Try cleaning it with rubbing alcohol and keeping your phone under the sun or in dehumidifier.
Sent from my GT-N7000 using xda premium
abhjit could be right but if you check on all custom rom threads people are having problems with usb connection
the latest ics releases of samsung ( even JB i believe, not sure tho ) have this problem plus full root problem,
Remove driver in windows then use usb it should auto load correct driver
Sent from my GT-S5830 using xda app-developers app
harrisfayyaz said:
hey guys i have a usb connection problem with my galaxy note.. whenever i connect my phone to my pc the usb connection icon doesnt appear neither any message shows up on the pc, the only thing it does is charge the phone , i even used differnt usb , tried reflashing the rom , thoough im using a custom rom , but no success, but there is one thing when i phone is connected to the pc and during that interval i restart the phone a message appears on the pc at the boot screen ...unrecocnized device connected, as soon as phone proceeds it too disappears.....if you guys know anything about this kindly help me out.....i have to pull my sd card every time i need to put something in my phone
Click to expand...
Click to collapse
Do u have install the usb driver of samsung..??
N maybe u can install kies to ur pc..
Sent from my GT-N7000 using Tapatalk 2
fahrie12 said:
Do u have install the usb driver of samsung..??
N maybe u can install kies to ur pc..
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
yeah i have that ... i can try cleaning the port.
abhijit038 said:
It's possibly due to condensation on micro USB port of your mobile. Try cleaning it with rubbing alcohol and keeping your phone under the sun or in dehumidifier.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
should i open my cell phone and then thoroghly clean the port or should try cleaning it just as it is.?
harrisfayyaz said:
should i open my cell phone and then thoroghly clean the port or should try cleaning it just as it is.?
Click to expand...
Click to collapse
Just clean it as is. You might be able to see the problem, but you will need a good magnifying glass or loop to see it.
I took some photos I found on the web of a dirty port and colored in the contamination I found on mine.
http://forum.xda-developers.com/showpost.php?p=25102882&postcount=18
I have the exact same problem. My device doesn't get recognised by windows 7. It doesn't ask me if I want to use the phone as a pendrive. When plugged in, it only charges the phone. Sometimes the phone does not even realise that it has been plugged in at all. I dont think that its a problem with the pins because I have tried using an OTG and been able to connect to an external hard drive and copy files. Also I have been able to use PC Odin and flash a stock rom using a usb cable. This makes me think that all the pins are fine, and that its a software problem. Something has got glitched and not getting un-glitched lol!
Current Rom is the here
p51d007 said:
Just clean it as is. You might be able to see the problem, but you will need a good magnifying glass or loop to see it.
I took some photos I found on the web of a dirty port and colored in the contamination I found on mine.
http://forum.xda-developers.com/showpost.php?p=25102882&postcount=18
Click to expand...
Click to collapse
thank you bro for all the help.
SadamHu said:
I have the exact same problem. My device doesn't get recognised by windows 7. It doesn't ask me if I want to use the phone as a pendrive. When plugged in, it only charges the phone. Sometimes the phone does not even realise that it has been plugged in at all. I dont think that its a problem with the pins because I have tried using an OTG and been able to connect to an external hard drive and copy files. Also I have been able to use PC Odin and flash a stock rom using a usb cable. This makes me think that all the pins are fine, and that its a software problem. Something has got glitched and not getting un-glitched lol!
Current Rom is the here
Click to expand...
Click to collapse
one thing you can try.. is to completely uninstall KIES off and remove all samsung usb drivers off your computer. When I say completely uninstall Kies, I mean totally removing it, from your system registry files and including Samsung folders that you can find in Program files or in program files x86..
After that, restart your computer and reinstall Kies and/or all samsung adb /usb drivers again.
Don't forget as well to plug your usb cable at the back of your PC since mostly USB ports coming from the back of it has strong usb signals than the ones at the front.
Hope this helps.
Don't forget to hit me up a 'Thank' if I've helped you some way or the other.
Cheers!
i am also unable to connect my phone in download mode to pc odin ? could this be a hardware issue?
harrisfayyaz said:
i am also unable to connect my phone in download mode to pc odin ? could this be a hardware issue?
Click to expand...
Click to collapse
i also tried cleaning it nail polish remover thoroughly but no success.
harrisfayyaz said:
i am also unable to connect my phone in download mode to pc odin ? could this be a hardware issue?
Click to expand...
Click to collapse
isolate the issue first...get another usb cable, and if you have another computer (aside from the one your normally using at), try to plug your phone on that computer and see if that pc will detect your phone.
If not still, then that's the time you can already consider that your phone might be the one having the issue.
letters_to_cleo said:
isolate the issue first...get another usb cable, and if you have another computer (aside from the one your normally using at), try to plug your phone on that computer and see if that pc will detect your phone.
If not still, then that's the time you can already consider that your phone might be the one having the issue.
Click to expand...
Click to collapse
already done that tried pluging it to another pc and changing the data cable....
harrisfayyaz said:
already done that tried pluging it to another pc and changing the data cable....
Click to expand...
Click to collapse
Well I guess, that would prove the point that it could be your phone that might be having the issue bud. After all, you tried different options already but still came up with the same issue.
I'd suggest you may need to take your phone to SSC and have them check it.
thank you all for your support friends ...i have been able to repair it...i opened the cell phone thoroughly cleaned the usb module and reattached the connection cables after detaching and voila...thank God... :laugh:
letters_to_cleo said:
Well I guess, that would prove the point that it could be your phone that might be having the issue bud. After all, you tried different options already but still came up with the same issue.
I'd suggest you may need to take your phone to SSC and have them check it.
Click to expand...
Click to collapse
thank you friend for your help...:cyclops:

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