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Seriously..
what is the deal with the phone just randomly shutting off. I've read the posts and am on my THIRD phone!!
I thought I had one the "Captivate Lottery" because it wasn't shutting down for a few weeks... then one day, BAM!
Then the next day, BAM... now it seems like it may go for a few days, then shut off a bunch again, then go for a few more days then shutdown again.
Now, I'm happy if it doesn't shutdown 3 or 4 times a day.
I'm past my 30 days.. what the hell should I do?
I understand your frustration because it is, in fact, a lottery. I won on the third try, but it obviously will take you more effort.
The only app that has caused problems for some is SetCPU. I suspect that certain settings were mis-managed by the users and that the app itself is o.k.
What should you do? If you purchased your unit at an AT&T corporate store, see if the Warranty Department will permit you to once again exchange the phone at the store. If you have multiple stores in the area, try another one. Maybe their batch is more stable. Under any circumstance, do not settle. Get a unit that works to your satisfaction.
Thanks for your kind words... I have a co-worker that has the same phone and his has NEVER had a shutdown.. all 3 of mine started shutting down after a couple of weeks.
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
I think you will have to call ATT and ask for a replacement. Since you are past your thirty day limit, you will be offered a refurbished phone. This is the process im going through right now. I went to an ATT store and they told me since im past my 30 they cant do anything. Only way was to call ATT warrantee
dirtyhans said:
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
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Click to collapse
You're in luck. Download Titanium Backup from the Market. After that's accomplished, you need to understand that the default backup location for files is internal to the phone. The Catch-22 is that you'd be returning the phone...along with the backup! Here's how you can backup everything and retain your "stuff" for restoration to your new phone (you'll need to purchase an external SD card if you don't already have one installed. Inexpensive.)
Goal: Instruct Titanium Backup to automatically store your backup files on an external SD card so that restoring the backups in the event you need to exchange your phone becomes a convenient task.
Resolution: In Titanium's preferences change the backup folder name to sd/TitaniumBackup, as the default TitaniumBackup folder is, by default, internal to your phone. Then create your "portable" backup now to be domiciled on your external SD card.
Using Titanium Backup:
First, go to Settings, Applications, Development and check USB debugging. TB needs this.
In Titanium Backup select Backup/Restore then press the menu button. Select Batch then the "RUN" button you'll pick is the one that reads "Backup all user apps + system data." Then press Select all, then press Run the batch operation. After it completes the job use a File Manager (like Astro) to make sure that the backup is, in fact, on the external SD card.
Remove the external SD card and await the arrival of your new phone. Once received, install the SD card in your new phone and restore the backup.
Maybe I've gotten very lucky - I started getting "Sleeping Death" a few days after I have received the phone.
Rooted, Applied the Voodoo Fix (which uses a vanilla kernel I believe?) and it seems to have fixed it.. Hasn't done it in a week now.
So I'll keep my fingers crossed that this is software and not hardware related.
Nice Jack! You rock!
I'll think I'll follow your advise. Maybe then I wont be as upset when I return my phone for the 25th time..
I hate to say it, great phone when it works but this is the buggiest hardware I've seen. Imagine if this was going on with the iphone, we'd all be getting new phone's and there would be some huge news media about it.
I wonder if all the people with the custom ROM's have the same issue?
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
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When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Jack45 said:
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
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Click to collapse
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
88EVGAFTW said:
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
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Click to collapse
keep us updated as to how the new phone is
dirtyhans said:
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Don't waste your time. It's hardware-based. Anyone going down the road of trying to assess which software is causing the shutdowns is playing with themselves. Well, at least you don't have to look your best.
Exchange it. Your other alternative is to...exchange it. In other words, (well, you get the picture).
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
citrit said:
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Congratulations. Wise decision, positive result. Can't ask for anything more.
Well, This is interesting...
So after my rant on this exact topic, I decided to give one last thing a try.
I changed my default launcher to launcher pro...
Its been almost a day with no shutdowns (it was doing it 6-7 times a day).
If I make it through today with no shutdowns, I'll post again.
Wish me luck!
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
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Click to collapse
Hi 88VGA,
did you return the phone to samsung or att? i spoke to samsung support yesterday and they gave me an RMA. just wondering if i'll get a replacement or they're going to try and "fix" mine
There seems to be a problem with some applications on my HD7, specifically the Zune and Xbox Live. Sometimes when I try to start them there is a short delay and then I'm dumped back to the Start menu. It happens several times a day and the only cure is to restart the phone.
Today things moved on a bit, as my bought apps fail to start and tell me I have an invalid license before uninstalling.
Can't say that I'm overly impressed with the software reliability thus far... shame really as I'm blown away by pretty much everything else about the HD7...
Sent from my Dell Streak using XDA App
I have the same .
1 random phone crash
2 apps kicking back to start nenu
3 the screen that is flickering (looks like the phone is beyond repair)
I hope we don't have to wait till and of January for some bug fixes , because this phone is actually not usable for every day for me .
Things went from bad to worse yesterday after I'd posted - I lost access to my purchased apps, couldn't download or re-download anything and my Windows Live ID was no longer recognised. Eventually a hard reset cleared all the problems and also seems to have put a stop to the problems I was having with applications failing to start... Fingers crossed its a permanent fix.
Was quite impressed with the responsiveness of the @WinPhoneSupport twitter account... got to give Microsoft credit for that...
I've just had a similar experience. Phone seemed to completely hang, none of the buttons worked, so took the battery out, replaced it and booted up. All was good, but now every single 3rd party app claims to have no license.
I really don't want to have to reset the phone - it's taken me weeks to get to this point. Has anything changed in the last couple of weeks, making it fixable without losing all my data?
elbowz said:
Things went from bad to worse yesterday after I'd posted - I lost access to my purchased apps, couldn't download or re-download anything and my Windows Live ID was no longer recognised. Eventually a hard reset cleared all the problems and also seems to have put a stop to the problems I was having with applications failing to start... Fingers crossed its a permanent fix.
Was quite impressed with the responsiveness of the @WinPhoneSupport twitter account... got to give Microsoft credit for that...
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Click to collapse
let me know how the Hard Reset goes for you. Many apps keep putting me back to the home screen. The Harvest being the worst of the bunch. This is extremely frustrating as I have had nothing but high hopes for WP7, I've been thinking about cancelling my contract with Sprint for my EVO. If this continues it'll be back to my Nexsus One.
I'm really feeling let down by Microsoft.
fnordelus said:
let me know how the Hard Reset goes for you. Many apps keep putting me back to the home screen. The Harvest being the worst of the bunch. This is extremely frustrating as I have had nothing but high hopes for WP7, I've been thinking about cancelling my contract with Sprint for my EVO. If this continues it'll be back to my Nexsus One.
I'm really feeling let down by Microsoft.
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Click to collapse
I've had the problem with the harvest but had read about it on here and was hoping for an update. Other than that, my phone has been really smooth.
Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
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Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......
To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service
I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!
Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.
Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.
Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
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Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)
Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...
is this means there is something wrong with the hardware?
Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me
Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes
It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random
Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time
Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App
In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App
I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.
I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App
Hi everyone.
I would like to report a pretty fightening situation I faced with my ONE this morning.
I was at a coffe shop conected with wifi and at some point I tried to run Antutu (which I had done lots of time since the 31st of October that I got my One) the dvice gave me a notification that Antutu didnt work and If I wanted to report the problem.
I did click on the report the problem and the phone became unresponsive.
I pressed the power button to see if I can restart the phone but instead the screen became black and would turn on.
Pressing power button long the capacivity buttons were flashing and thats all.
I returned home and I connected it to the charger but the LED light didnt come on.
I tried immediately to turn the device on and to my delight it did boot and worked fine.
I also noticed tryibg quadrant benchmark this afternoon did not work.
Almost performed the test but then it stopped of course I didnt push harder and uninstall quadrant and antutu as well.
Has anyone faced this before?
If that happens again how can I reboot the phone to escape the frozen screen?
That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app
gtg465x said:
That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app
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Click to collapse
Since its working and its fully functional I think I can leave without the prety much useless benchmark apps.
Funny part is that this is a replacement phone from HTC Europe because my HTC ONE X had a BSOD problem after they replaced my mainboard and battery after another problem.
All in all it was a deja vu for me to see my almost 10 days old HTC ONE do the same problem the HTC ONE X displayed.
Maybe there is some kind of curse on me.
There is an ex-girlfriend I suspesct........
:laugh:
I have a similar problem with my HTC One, which i bought back in July.
Sometimes the phone refuses to wake up, i have to hold the power key, together with the home key to make it reboot.
Other times the screen refuses to turn off and only rebooting as described above helps.
I waited for the upgrade to Android 4.3, hoping the problem would be fixed.
Unfortunately it didn't help. I also tried to hard reset and initialize the phone a couple of times, also without luck.
I also tried to run the phone without my apps to be sure the problem was not caused by any one of them.
Yesterday i initialized again and the phone worked without problems, so this morning i added WhatsApp.
Everything worked ok for a couple of hours, so i added 2 more apps (news reader and an app to control the heating).
After a few hours the problem reoccured so i removed the last 2 apps and rebooted. After a couple of minutes it got stuck again.
Since i'm struggling with this problem for some weeks now and it seems to become worse, i decided to request HTC to repair or replace my phone.
Two of my friends also own a HTC One and don't have this problem.
Maybe you should also consider to get in touch with HTC.
Good luck!
What rom's and kernels are you all running?
You should be finding some girls in the coffee shop but you try to run Antutu instead?
snowblind2142 said:
What rom's and kernels are you all running?
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Click to collapse
Mine is all standard.
Kernel: 3.4.10-gfa33c1e
[email protected]#1
SMP PREEMPT
Build-number
3.62.401.1CL264544 release-keys
Android-version
4.3
Sense-version
5.5
The problem also occured with the previous Android version (4.2).
IINexusII said:
You should be finding some girls in the coffee shop but you try to run Antutu instead?
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Well the place was pretty boring in that area which explains why I was playing with the phone.
I thought that was apparent.....
snowblind2142 said:
What rom's and kernels are you all running?
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Click to collapse
Stock ROM android 4.3 Sense 5.5
I sent it to HTC for repair a week ago.
I will post their finding after it has been returned.
Hi there,
Noticed today when I went to show someone a picture on my phone that all my camera photos are not there anymore. Nobody but myself has had access to the phone and I certainly didn't delete them or transfer them anywhere. Anyone else had this or know why it might have happened??
It's bog stock sim free phone running 4.3.
Also had an issue the other day where I went to have a quick go on Angry Birds to find it was no longer installed. It's been OK since I reinstalled it but don't know how it could suddenly have been uninstalled for no reason.
Cheers
Dazza
Could be a manufacturing defect. How old is the phone? If you just bought it then it probably is. But if its been like a few months maybe it's due to a software defect and you could try doing a wipe.
Good luck and hit me up with a thanks if I helped
Sent from my HTC One using xda app-developers app
I've had it since May.
Doing a wipe and reinstall isn't going to bring my pictures back or tell me what caused them to be deleted which is what I want to find out.
Other than that, the phone works great.
Dazza