This is a thread specifically made for 1-2 weekers that are experiencing the Yellow Box of Death on the UPS website. Others are welcome if you are not a 1-2 weeker but still have a YBoD.
Please list the following:
Order Date
Order Time
Tracking Info
Current Status
Note: If you did a tracer, claimed the item lost/stolen or found another way around getting past the YBoD and currently have tracking info or at least have a solid answer from Google/UPS please post that information as well.
Update: I am now GBoL or Green Box of Life. Update us with any info you have if your still YBoD, we will help as best we can.
11/27
3:43pm est
YBOD
"shipped" on the 29th
Order date: Nov 27, 2012
Order time: 1:48:52 PM PST
Tracking: YBOD
Label printed on the 30th at 4AM
I called Google twice and was given a bunch of meaningless fluff. I requested a shipping refund and they said to call back upon receiving said package.
Nov 27 Order Confirmed at 4:03PM EST for est1-2 delivery
Nov 29 Order "shipped", tracking number provided at 4:11AM EST
Nov 30 Credit card charge posted
Ybod since friday
Order date: Nov 27, 2012
Order time: 3:53:55 PM EST
Tracking: YBOD
Label printed on the 29th
I called google and they said it hasn't shipped yet...
Order date: Nov 27, 2012
Order time: 2:08:50 PM PST
Tracking: YBOD
Label printed on the 30th at 4AM
inseconds99 said:
This is a thread specifically made for 1-2 weekers that are experiencing the Yellow Box of Death on the UPS website. Others are welcome if you are not a 1-2 weeker but still have a YBoD.
Please list the following:
Order Date
Order Time
Tracking Info
Current Status
Note: If you did a tracer, claimed the item lost/stolen or found another way around getting past the YBoD and currently have tracking info or at least have a solid answer from Google/UPS please post that information as well.
Click to expand...
Click to collapse
11/27 12:57 PST
1-2 weeks
YBOD
Placed tracer, it was found in nearest sorting hub
Called Google and reported the phone as lost/stolen, the CSR said it will take 1-2 days to process then 3-5 days to ship the new phone, but I'm going to try and cancel my order during the processing so I can get another one off of CL
Order date: Nov 27, 2012
Order time: 2:25:49 PM CST
Tracking: YBOD
Label printed on the 30th at 4AM
Thanks for this thread. I was about to post one myself, but didn't know what the mods would think. If anyone who got charged and the shipping email on friday, plus has been in the YBOD and has had the tracking change please post here. Please let us know when the tracking finally showed up. In the other threads some 1-2 weekers were getting tracking today, but I don't know if they were charged Friday like us other YBODers or if they got charged today with the 2-3 weekers. We need some kind of comfirmation that we are not getting forgotten by Google/UPS.
Cwebb03 said:
11/27 12:57 PST
1-2 weeks
YBOD
Placed tracer, it was found in nearest sorting hub
Called Google and reported the phone as lost/stolen, the CSR said it will take 1-2 days to process then 3-5 days to ship the new phone, but I'm going to try and cancel my order during the processing so I can get another one off of CL
Click to expand...
Click to collapse
If it was found at the nearest hub, wouldn't it be delivered hopefully tomorrow?
Order date: Nov 27, 2012
Order time: 1:09:28 PM PST
Tracking: YBOD
Label printed on the 29th
Emailed google support about the issue today and haven't heard back. I don't expect to hear anything meaningful, I just wanted to officially record that there's probably a problem with my order.
Ordered 11/27
Time: 4:50 AM EST
YBOD/ Exception as of today (filed a lost claim)
"Shipped" on 11/30 @ 4:07 AM
EDIT: Called Google twice today and got nowhere, called UPS once and they basically told me to leave them alone.
Order date: Nov 27, 2012
Order time: 2:11:38 PM PST
Tracking: YBOD
Label printed on the 30th
Ordered 1x N4 16GB
I called GP support two times, none of them give solid answers, just told to wait till the 1-2 week window to close to file a shipping refund claim.
PS: I think we should start calling at regular intervals (say: 2 hours) to force them to do something. Is totally unfair that 2-3, 4-5, etc week window are getting their shippings too early (and ahead of us)
What info for the shipped from address do you guys put for the tracer?
Order date: Nov 27, 2012
Order time: 3:28 PM EST
Tracking: YBOD
Label printed on the 29th
Called Support and UPS both clueless, I have a "Google shipping specialist looking into my case".
This thread might get locked down since mods specified few times that everything shipping related has to be in that other existing thread.
But here's mine:
Order date: Nov 27, 2012
Order time: 2:07:36 PM PST
Tracking: label created Nov 29th / shipping email Nov 30, 2012 at 2:04 AM PST
Status: Golden "Exception" (tracer)
inseconds99 said:
This is a thread specifically made for 1-2 weekers that are experiencing the Yellow Box of Death on the UPS website. Others are welcome if you are not a 1-2 weeker but still have a YBoD.
Please list the following:
Order Date
Order Time
Tracking Info
Current Status
Note: If you did a tracer, claimed the item lost/stolen or found another way around getting past the YBoD and currently have tracking info or at least have a solid answer from Google/UPS please post that information as well.
Click to expand...
Click to collapse
11/27
4:00 EST (1PST)
11/30 "shipped"
YBoD ... Called Google twice, but didn't find out anything new.
doctahjeph said:
Order date: Nov 27, 2012
Order time: 2:25:49 PM CST
Tracking: YBOD
Label printed on the 30th at 4AM
Thanks for this thread. I was about to post one myself, but didn't know what the mods would think. If anyone who got charged and the shipping email on friday, plus has been in the YBOD and has had the tracking change please post here. Please let us know when the tracking finally showed up. In the other threads some 1-2 weekers were getting tracking today, but I don't know if they were charged Friday like us other YBODers or if they got charged today with the 2-3 weekers. We need some kind of comfirmation that we are not getting forgotten by Google/UPS.
Click to expand...
Click to collapse
I've read that the 1-2 weekers with shipping status updated got the tracking number today and not on friday
AshtonTS said:
What info for the shipped from address do you guys put for the tracer?
Click to expand...
Click to collapse
I used this:
UPS / Google
UPS Customer Center
8100 Air Commerce Drive
Louisville, KY 40219
(800) 742-5877
couldn't find anything else
Order Date: Nov. 27
Order Time: 3:04:38 EST
Shipment Status: YBoD
Tracking: Label printed on 30th
Mood: angrrrryyy
•Order Date - 11/27/2012
•Order Time - 12:40:21 PST
•Tracking Info - 11/30/2012 4:05am EST
•Current Status - YBoD
Still hoping to hear something tomorrow or have a surprise delivery by Friday!
Related
I got sent the back order email days ago. It days I should get my phone with in 3 weeks.
Who else got one of these? Do you have any info to share? Is it still 3 weeks or is it 2 now seeing add it has been a week since order?
I know there are other threads related but not a single just for back orders and I think it would be help full to get an idea of how many back orders there are.
Please provide order info-
I had my carry full many times but the order I got through was not until 4:50est. I am hoping to not have to wait too long.
sent via xda premium with nexus 7
I got the BO email on the 15th. Nothing changed since then with my order.
CS told me the 3 weeks is from the BO email date.
But who the F believes them anyway. They don't know ****.
Can we have a thread so we can get an idea of how many are back ordered. An imaginary club within a limbo thread is worthless on an info perspective.
Why not share your info here as well? This will be helpful..
sent via xda premium with nexus 7
Backordered.
BO Email received November 15, 2012 2:30:09 PM EST
Wallet - Pending
Order Placed within first half hour of going live
Play Store: Date changed to November 19, 2012, Shipping estimate: Still November 15, 2012
back ordered at 12:22 central time.
Order date changed from 13th to 17th to 19th.
16gb model
also it would be better if you set up a google docks document for only back orders
Yeah, that is what I will be working on a bit later today.
Thanks
sent via xda premium with nexus 7
Tried all day like everyone else...
Location: NYC
Order: 1 Nexus 4 (16GB)
Order Date: November 13, 2012 2:28:21 PM UTC-8 - (5:28 PM EST)
Confirmation Email: Tue, Nov 13, 2012 at 5:29 PM EST
BOE: Thu, Nov 15, 2012 at 2:25 PM EST
Play Store Date: 13th -> 17th -> 19th | Shipping Est. 15th
GWallet Status: Pending
Shipping: ???
Backordered the 15th. Play store date has not changed from the 13th.
Backordered.. The land of the screwed.
toocomplex said:
Tried all day like everyone else...
Location: NYC
Order: 1 Nexus 4 (16GB)
Order Date: November 13, 2012 2:28:21 PM UTC-8 - (5:28 PM EST)
Confirmation Email: Tue, Nov 13, 2012 at 5:29 PM EST
BOE: Thu, Nov 15, 2012 at 2:25 PM EST
Play Store Date: 13th -> 17th -> 19th | Shipping Est. 15th
GWallet Status: Pending
Shipping: ???
Click to expand...
Click to collapse
Me to.... I did not get my order in until late as well. I never got any shipping estimate though.
Also my payment is no longer on hold. Money is back in my bank account.
One thing I worry about is possibly getting someone's return. I would rather get my phone from a new batch then to get one that someone returned for some minor issue like a rattle or something.
sent via xda premium with nexus 7
Use the link from my sig to report your information if you haven't done so already.
Same here. Ordered at 2:03pm in nyc. Almost gave up but got a order in. Back ordered on Thursday and now playing the waiting game.
Sent from my DKOS using xda app-developers app
I got two backorder emails, the initial one and one yesterday. :c
Apparently both my phones are on backorder, I ordered them separately around 9;40 PST.
I was about to start this thread and between drafting it and posting it and this started up so my thread got closed :silly:
we do need a separate thread because watching those in limbo is terrible for us on BO.
If we can post any change to status it may give us some answers or indication of what to expect.
Got BO since 15th told me 3 weeks.
No info since
Sent from my Nexus 7 using xda premium
i was back ordered too order still says the 13th shipping still says the 15th
My phone and my brother's phone are both backordered.
Sent from my Transformer Prime TF201 using xda premium
enviii said:
Use the link from my sig to report your information if you haven't done so already.
Click to expand...
Click to collapse
Yeah dude, that spread sheet was awesome. I would kind of like one though that is updated and narrowed down just to back orders. Many on that spread sheet have gotten their phones by now. I am trying to figure out who is going top have to wait.
Why is it that they keep saying 3 weeks? I got bthe back order a week ago or almost. When I asked cs if it was 3 weeks from the time I got the email or 3 weeks from now he never replied. What scares me most though is than when I asked if he could guarantee a 3 week time frame he said no.
I get the feeling that 3 weeks was sort of made up to get everyone of their backs.
sent via xda premium with nexus 7
Richieboy67 said:
I get the feeling that 3 weeks was sort of made up to get everyone of their backs.
sent via xda premium with nexus 7
Click to expand...
Click to collapse
I am afraid you are right. They don't really have an estimate so they threw the 3 weeks in the air.
shlemik said:
I am afraid you are right. They don't really have an estimate so they threw the 3 weeks in the air.
Click to expand...
Click to collapse
I called earlier today and the guy was like.. 'I really don't know how long backorders will take. It can be a week, three weeks, etc. We ship them out as soon as we get stock in.' Meaning they really are out of stock? I don't know.
Backorder club member.
Sent from my Desire HD using Tapatalk 2
If you ordered your Nexus 4 on/after 27th Nov and have recieved any shipping confirmation , post it here with the date and time of ordering
Order date: Nov 27, 2012 2:18:27 PM PST
Estimated Ship:1-2 weeks
Just got my shipping confirmation 4:02 AM EST:victory:
Wow.. that was quick.
nov. 27th 3:03pm EST, 1-2 weeks, 16GB. just got email with tracking number, ups hasnt updated it yet though....
Order Date: November 27, 2012 4:08:35 PM UTC-6
Just got a shipping confirmation as well.
That was a nice surprise.
Ordered 4:15pm CST
Shipping confirmation email received
Wow.. Ordered Nov 28 10AM PST, no information yet..
Boo! No shipping email, and I had to be one of the first to order, before noon. :|
Ordered 12:08 PM PST
1-2 Week estimate
received ship confirmation email 1:01 AM PST
Order Date: November 28, 2012 12:16:10 AM UTC-2
Didnt got Anything so far.
Ordered Nov 27 at 3:25pm MST...
Just got my shipping email!
Sent from my HTC Incredible 4G
kroovy said:
Ordered 12:08 PM PST
1-2 Week estimate
received ship confirmation email 1:01 AM PST
Click to expand...
Click to collapse
That's even earlier than others reported..1:05 am on the other threads.
I ordered at 11:59AM 27th. Didnt have email !!!! @@
Omg how the hell u guys got that mail (. Can some1 show those mail @@
Order date: Nov 27, 2012 2:14:52 PM PST
Confirmation email at 1:06 AM PST
Order date: Nov 27, 2012 2:16:16 PM PST
E-mail at 4:04am EST
I ordered November 27th 2:06PM PST and got shipping email at 2:06AM PST November 30th.
4ktvs said:
Order date: Nov 27, 2012 2:16:16 PM PST
E-mail at 4:04am EST
Click to expand...
Click to collapse
Are you serious? You ordered 2 hours after it went on sale and it is already shipped?
What EST did you get?
Can someone please explain to me what getting the shipping email exactly means ? does that mean Google has sent the device out and its now completely dealt with by UPS ?
If thats so, how many days does UPS usually take to deliver the device ?
Sorry if im asking a lot of questions!
I got the shipping notification too. Ordered around 5 pm EST ON 11/27. confirmation email said 1-2 weeks. 16GB.
-Sent from my GS3 running CM10.-
moses992 said:
Can someone please explain to me what getting the shipping email exactly means ? does that mean Google has sent the device out and its now completely dealt with by UPS ?
If thats so, how many days does UPS usually take to deliver the device ?
Sorry if im asking a lot of questions!
Click to expand...
Click to collapse
Shipping confirmation means that the device has been shipped and will be dealt by UPS. Ups delivers it in 2 days
phositadc said:
I got the shipping notification too. Ordered around 5 pm EST ON 11/27. confirmation email said 1-2 weeks. 16GB.
-Sent from my GS3 running CM10.-
Click to expand...
Click to collapse
That's shocking. Can you post a pic of your order confirmation email?
Hi Guys just thought it might be a good idea to run a separate thread, specifically for people who ordered on the 4/12/2012 17:00 onwards...
Who have not not received shipping notification or worse still, not received any further updates beyond their order being placed on the 4th
I put a 16GB in the basket at 505 email confirmation states 507 (1-2 weeks)
Google Play is still showing 4th December (went from pending to pre-order about a week ago)
Google Wallet is showing 4th December
Funds were reserved initially however they have now been released
I did not receive the Saturday (15) update ie order moved to the 15th nor were funds re applied
Everything is basically the same as when I ordered on the 4th
I'm in exactly the same boat.
I emailed TNT and they said they have nothing for my address
Sent from my Nexus 7 using Tapatalk HD
Ordered 17:06:23, shipping estimate 1-2 weeks
Google Play is still showing Pre-order and was updated 15th Dec
Nothing re shipping yet, can't tell if money has been taken yet.
No email no update.
Order paid for : 17:07:48 - 3 - 5 days delivery
Google received order
Play store says Complete (still says original order date)
Google wallet says Pending
Bank says payment dropped and not reapplied.
Live in Plymouth, south west.
Ordered 5:05:58, status changed to pre-ordered on 15th, no further information. Pending in wallet since 4th. London, SE.
5:05:42 3-5 dayer with absolutely no change since the 4th.
Similar thread already exist. Closed.
I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.
Mine was dispatched today, tracking says Monday delivery by hdnl but I have prime membership
My order now says processing for dispatch, with the original delivery and dispatch date still.
Amazon
iDroid8 said:
I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.
Click to expand...
Click to collapse
Yes same problem experienced, contacted them and was advised that earliest dispatched would be 9 March due to stock problems. Next day received email stating item has been dispatched so I await this week.
Yeah, hopefully mine will still be delivered on time in the Mon/Wed timeframe. It's processing for dispatch so they must have it. My order is coming from Amazon E.U. s.a.r.l btw, maybe you're getting it from a different branch?
Has anyone had their order shipped out yet? Sprint stated they would start shipments today.
Edit: Received shipping notification at 5:22 PM
nope no email as of yet...i don't think they will start shipping until Monday..so once you get it, it will be closer to the actual release date.
They told me it would ship out around the 18th
"Your order for the Samsung Note 5 64GB Black has been received. For pre-orders placed through 4:00 PM CST on 8/18/15, we will deliver in 3 to 5 business days from the date of the order. For orders placed after 4:00 PM CST on 8/18/15, we will deliver in 2 to 5 business days from the date of the order. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
This is what i get when i check my order status. At&t folks are already getting theirs delivered...
love2diehigh said:
They told me it would ship out around the 18th
Click to expand...
Click to collapse
Press release clearly tells us this Friday, though.
"Preorders will begin shipping Friday, Aug. 14. Both smartphones will be available in Sprint Stores and all other sales channels beginning Friday, Aug. 21"
http://newsroom.sprint.com/news-rel...et-the-hottest-new-samsung-galaxy-devices.htm
At least you guys were able to get your orders in. It trying to get mew to change my data plan which I do not want to do. Trying to order the Galaxy Tab 4 and it wants me to select a data plan. Hopefully the person I am chatting with will get it sorted for me.
My order shipped at 5pm EST today (friday the 14th) via UPS. I ordered on the 13th around 6:30 pm.
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
ksantangelo23 said:
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
Click to expand...
Click to collapse
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
49ml said:
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
Click to expand...
Click to collapse
Same, 64gb Black.
I placed an order at 5pm PST on Thursday, 8/13/15, since the Sprint website said pre-orders being shipping on 8/14. My current status is still "waiting at the warehouse to be processed". At 5pm today, Customer Service Live Chat said that my order will be shipped by the end of the day because almost all of the pre-orders were practically ready for shipment at the warehouse. A few hours later, my status hadn't changed, so I contacted them again at 8pm. He then stated that it should now ship this weekend.
*Update:
At 11pm last night, I received an email saying that it shipped through UPS. The Sprint site says that it shipped and supplied a UPS tracking number, but the UPS site says that it's just "ready for UPS" and does not provide an estimated arrival date other than 2-day air.
This time its Sprint first. Last year, T-mobile users get their N4 first.
i'm not on Sprint, but FedEx tracking shows my wife's ATT Note 5 is scheduled for delivery on Monday, August 17th... surprised it's shipping that soon.
ATT also. Tuesday arrival. gonna miss my SD slot. but gonna love the phone no matter the difference
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Tuesday, end of day, White 64gb. Dont really need the upgrade but dying to try it.
Arrives on the 18th
Received my tracking info. Arrives on the 18th. I ordered it on the 14th.
Got my shipping notification yesterday as well. EoD Tuesday
Sent from my SGP612 using Tapatalk
I ordered mine (black, 64GB) early in the morning of the 13th. My order status still shows no activity, just the 3-5 business days message. Live chat has been unavailable for the last several hours. They didn't waste any time billing my credit card, though. Looks like I'm snafu'ed.
Arrived early this morning
I Love Sprint.