Using Verizon 8x outside of the US - Windows Phone 8 Q&A, Help & Troubleshooting

So i picked up a Verizon 8x to use back home (Bermuda) since its an unlocked world phone. I popped in my sim and entered my providers apn but the phone only connects to edge. Is there something special i need to do to get it to connect to 3g (HSPA)? Also the connection mode settings are grayed out, i cant force it to connect to a type of network if i wanted.

Verizon
Jaa-Yoo said:
So i picked up a Verizon 8x to use back home (Bermuda) since its an unlocked world phone. I popped in my sim and entered my providers apn but the phone only connects to edge. Is there something special i need to do to get it to connect to 3g (HSPA)? Also the connection mode settings are grayed out, i cant force it to connect to a type of network if i wanted.
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Sorry for you, but that is Verizon. For that reason, I travel also to Europe, I use only phones which can do all GSM. You may call Verizon that they make a change, but not likely.

Related

Using on Other Carriers(GSM)

I am a n00b in the subject of unlocking phones to use on other networks etc.
Is there a possibility when the SPL is unlocked that we could use this on any GSM network since it is a 'world' capable phone with the GSM radio and a SIM card?
I have used a lot of WINMO phone son VZW and I flash and unlock quite often. Just had no idea how this process worked. sorry if this is a duplicate of any kind
thank you
You can call Verizon and ask them for the unlock code to your phone. The number is 1-800-711-8300, option 2 I believe. Either way you'll end up talking to a human who can do that for you. Then you'll enter the code (code A) in All Settings > Personal > Security. According to others, this unlock on the SIM will remain, even after flashing with a custom ROM.
no software to unlock the sim card, i don't want to call vz
I can buy unlock code for Imagio.
Why dont you want to call verizon? They are perfectly happy to unlock the sim for you as long as you dont have any problems with your account like delinquent payments. I called and had both of my phones unlocked in minutes and tested my ATT sim card, worked great on the aTT network
GSM 3G on america?
devlspawn said:
Tested my ATT sim card, worked great on the aTT network
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Did you see if you had E or 3G or H?
I've looked at the specs but haven't found the GSM 3G bands that it has.
Just this:
Digital Dual (CDMA,PCS) /1X, EVDO /Rev.A <---- perfectly clear
GSM Quad Band (GSM/GPRS/EDGE) <---- perfectly clear
WCDMA / HSDPA / HSUPA <---- not clear if it has 850mhz here
I guess it doesn't have 3G in 850mhz but I still have hopes.
Regards!
I only get "E" - my SIM is 3G capable, but the corporate plan is text-only. In other words, I can't say for certain if it will get 3G speeds. HSDPA is available here in the US, so it should be possible for an Imagio to have 3G in the States.
I called yesterday, told them I would be going overseas, they gave me the unlock code. Simple as pie. I can use my neighbor's AT&T sim card without any issues minus stuff that is Verizon specific.
The SIM unlock was easy and successful. Just call Verizon at the above number and its a done deal in 30 seconds. Will try my wife's SIM in it later.....woohoo....
because i dont have vz wireless phone number, but i need to use the t-moible or at&t, i call them, but they need me vz wireless phone number... i dont have, they not unlock for me
as i was told u are able to get it unlocked verizon will do it if ur account is 3months old and in good standing... also as far as using it on gsm not sure as of yet but will say tmobile basic signal i E in an area where out of ur basic ntwork jumpin off of another tower it will put u on H or even G but there is no 3G
wingtytn said:
as i was told u are able to get it unlocked verizon will do it if ur account is 3months old and in good standing... also as far as using it on gsm not sure as of yet but will say tmobile basic signal i E in an area where out of ur basic ntwork jumpin off of another tower it will put u on H or even G but there is no 3G
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Click to collapse
H is HSDPA, which is 3.5G (faster than 3G... 7.2mbps compared to 1.5 mbps or something like that)
Edge is like 0.3 mbps and GPRS like 0.1
not really sure, but you get the idea.
Here in Mexico we have HSDPA but never get above 2mbps, at nights we do peak at 3mbps but avarage is still at much 2mbps.
Did I do something wrong?
I told them I was going over seas, I gave them my sim number and they said I was all set to go over there. Does this mean my phone is unlocked, I didn't have to put in any numbers. I will hate myself if I said the wrong thing. And if I did it right then how do I switch between sim cards and cdma?
For you phone to be unlocked they would have to give you a number to enter.
To switch between sim and cdma, go to settings -> phone -> network and change it from global mode to GSM
Razorfold said:
For you phone to be unlocked they would have to give you a number to enter.
To switch between sim and cdma, go to settings -> phone -> network and change it from global mode to GSM
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Not true, works fine with t mobile and at&t, didn't enter any numbers did it all from their, weird, but whatever.
I think a few things from the last three posts need clarification:
1. When you call VZW Global Support, they should have given a security code to unlock the SIM. It is a string of numbers. It is not a phone number.
2. Once the SIM is unlocked, if a SIM is present in the phone, there is no guarantee that switching back from GSM/UMTS to Global will switch the phone back to CDMA. There have been times where I've done that, and the phone has stayed on AT&T (my employer uses AT&T). I think a better method is to use either CDMA or GSM/UMTS, and to avoid the Global setting completely.
Kebero said:
I think a few things from the last three posts need clarification:
1. When you call VZW Global Support, they should have given a security code to unlock the SIM. It is a string of numbers. It is not a phone number.
2. Once the SIM is unlocked, if a SIM is present in the phone, there is no guarantee that switching back from GSM/UMTS to Global will switch the phone back to CDMA. There have been times where I've done that, and the phone has stayed on AT&T (my employer uses AT&T). I think a better method is to use either CDMA or GSM/UMTS, and to avoid the Global setting completely.
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Click to collapse
On item number 1 I would agree with you ignore my experience because even my friend who unlocks all kinds of phones for metro says it is a weird case. I have never received any unlcock cod yet it says "sim security unlocked" probably will be screwed up if I ever want to flash or reset it but whatever.
On number 2 I can't agree with you because I bought an at&t go card just for sh**ts and giggles and I have no problems, infact I can switch between the two while the phone is on, done many tests. But if anyone else experiences this issue I would like to know.
I have never heard an unlock like that. But could be... like an 'on air update'... Most times is a code or the frown upon methods (connect it to a PC or a box).
If any one wants to know, no it does not have GSM 3G for 850mhz band, not 3G with ATT and others in the world that uses that band. Tested it myself.
medellinrob said:
I have never heard an unlock like that. But could be... like an 'on air update'... Most times is a code or the frown upon methods (connect it to a PC or a box).
If any one wants to know, no it does not have GSM 3G for 850mhz band, not 3G with ATT and others in the world that uses that band. Tested it myself.
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Even if you run at&t 3g it is much slower than verizon's. Either that or safari renders slower than s**t on brother's Icrap 3g. T mobile's is faster if you can find their 3g coverage, good luck.
PS I am still looking for internet connection settings for tmobile as I sold an unlocked imagio to my buddy and he can't get the data connection working.
does anyone ever solve de 3G problem with the 850 MHZ band... I live in Venezuela use movistar i ve the imagio sim unlocked can´t get 3G due to band restriction

Network Operator connection

I own a t-mobile version of the nexus one. I can connect fine to their network with no problem, however i do find myself in a complete t-mobile dead zone sometimes. When im at that location other people with AT&T devices have pretty good service. I noticed that in the Wireless & Network settings -> Mobile Networks -> Network Operators, it does find AT&T on there. However, when trying to connect to it, it gives the following error:
"Your SIM card does not allow a connection to this network"
At that location, i was also with someone who had t-mobile with a Motorola Cliq, who was able to access this AT&T network without a problem (although it was a G connection)
Is there something i can do to access this network with my phone and sim card?
Maybe some sort of sim unlock code i need to get from t-mobile?
same here/..
actually.. im having that problem right now! O.O;
I have full bars yet i can't send txt msgs or call anyone.. and when i try to turn on wifi it says updating wifi then turns off... wtf?
anyone have any ideas?
Are you on a pre-paid account? Sometimes the pre-paid accounts do not support roaming (even though you aren't paying roaming on a contact account).
Also; it depends on the freq of that network. Ummm; if the phone is unlocked or not.
There could be a number of issues. You could try and call T-Mobile and ask them. But it just could be that it's At&t and that specific area might not be roaming enabled.
Just my 2-cents.
Squeaky369 said:
Are you on a pre-paid account? Sometimes the pre-paid accounts do not support roaming (even though you aren't paying roaming on a contact account).
Also; it depends on the freq of that network. Ummm; if the phone is unlocked or not.
There could be a number of issues. You could try and call T-Mobile and ask them. But it just could be that it's At&t and that specific area might not be roaming enabled.
Just my 2-cents.
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Check your logic. I'm sure that roaming would be enable in big NYC. WE are in two different areas also. Plus I am on postpaid. Also the phone is QUAD band, it does not need 3G to roam on AT&T EDGE network...come on now.
I ended up contacting google phone support about this. The tech i spoke to on the line was able to recreate the issue.
When he contacted t-mobile support for us t-mobile said basically if they own the property rights for the area you're in (disregarding your signal strength) you are unable to connect to any other network. If you are outside of a t-mobile coverage area, you are then able to roam.

[Q] Network issue

Hello Team,
i purchased a unlocked HTC one and i use a AT&T gophone sim card. i am not able to get the LTE signals so i would like to know is the phone capable or its an issue.
Optimus5566 said:
Hello Team,
i purchased a unlocked HTC one and i use a AT&T gophone sim card. i am not able to get the LTE signals so i would like to know is the phone capable or its an issue.
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Click to collapse
This happened to me a few months ago. The phone is definitely capable and you will get LTE signals on the $60/month GoPhone plan.
1. First of all, call GoPhone customer support (611 from the phone) and confirm that they have your HTC One whitelisted for LTE. They're going to double check with you your phone's IMEI number (they can already see it, but will ask you for it anyway), and then confirmed that the phone is allowed to get LTE signals. They're also going to double check your APN setting and provide you with the appropriate entries for AT&T.
2. Reboot and see if you now get LTE signals. If you still don't get it, check whether your mobile network settings is set to GSM/WCDMA/LTE Auto instead of GSM/WCDMA Auto or WCDMA Preferred (or maybe something else). If you don't see any LTE option, dial *#*#4636#*#* from your dialer, and in the first drop down box choose 'GSM/WCDMA/LTE Auto' or anything with LTE just to make sure you can catch LTE signals at all. If you were able to find and switch to the setting you want, exit out, and go back to that menu, double checking if the setting sticks. If it does, reboot and try again.
3. Most people will get LTE signals after #1 above, while some were only able to get it after #2. However if you are unlucky like me, the LTE setting does not show up in mobile network and no matter what I do in the hidden menu, the setting won't stick (it's stuck on GSM/WCDMA Auto). I actually tried flashing a different radio at this point (a newer AT&T radio), but still... no LTE for me. What solved this finally for me is that I flashed a custom ROM (in my case it was ARHD 12.2). This enabled me to choose GSM/WCDMA/LTE Auto under mobile network settings, and after that I was able to get LTE. It was great! :good:
Hopefully that helps. Good luck!

Can't connect to Cellular Provider

Needing some help. Purchased an "unlocked" Nexus 6 from eBay. I had an error that said phone iccid compare with sim iccid error. I setup the correct APN and still got no service. I restarted the phone and that little Android notification is now gone but I still have no service.
When I go to Cellular Networks I can no longer have an option to search for cellular providers nor input an APN just Preferred Network Type and System Select.
Can anyone help!?
metaphz said:
Needing some help. Purchased an "unlocked" Nexus 6 from eBay. I had an error that said phone iccid compare with sim iccid error. I setup the correct APN and still got no service. I restarted the phone and that little Android notification is now gone but I still have no service.
When I go to Cellular Networks I can no longer have an option to search for cellular providers nor input an APN just Preferred Network Type and System Select.
Can anyone help!?
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Click to collapse
What carrier? Have you contacted them to activate your phone?
Evolution_Freak said:
What carrier? Have you contacted them to activate your phone?
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Click to collapse
I am with a tiny local GSM carrier Union Wireless in Wyoming. I have generally just swapped SIM cards in and out of other phones before. I have never had to call and activate a phone before. I am coming from an unlocked HTC One M8.
@metaphz you may have to contact them. Unless someone else can offer a suggestion, I'm at a loss. I don't think the data dialer reset code will work on non Sprint phones or else I might suggest that.
Evolution_Freak said:
@metaphz you may have to contact them. Unless someone else can offer a suggestion, I'm at a loss. I don't think the data dialer reset code will work on non Sprint phones or else I might suggest that.
Click to expand...
Click to collapse
I'm at a loss here too. I put in another GSM SIM card from Viaero Wireless in Nebraska and it worked for roaming. When I put in my Union SIM it takes away my APN options and acts like it is a CDMA SIM card.
metaphz said:
I'm at a loss here too. I put in another GSM SIM card from Viaero Wireless in Nebraska and it worked for roaming. When I put in my Union SIM it takes away my APN options and acts like it is a CDMA SIM card.
Click to expand...
Click to collapse
In settings>more>cellular networks, have you set the preferred network to global?

Cash for Note 5 help!

I'll keep it short. I have rooted Sprint Note 5. Currently with TWRP recovery and MOAR rom. I called Sprint to "Unlock" the phone for me (wasn't financed, I purchased it outright on Swappa...previous owner apparently used it on Ting) and the unlock went through. Now, I'm not sure whether the unlock I did was a domestic unlock or just an unlock to use the phone overseas. My fault for not finding out.
Fast forward. I went over to MetroPCS yesterday with my Sprint Note 5. The sim card was accepted and I called MetroPCS so that they can register the IMEI of the phone in their database. I quickly tested data and sent a text but didn't bother making a phone call. Long story short for the life of me I cannot get a phone call to go through.
I've tried two different MetroPCS APN settings and messed with Network settings (LTE/CDMA and Automatic) The best I can do is get data working and text messaging but not phone calls. I went into MetroPCS today to see if one of the morons could see if they could do something with it. The guy went into Network Mode and changed it to the GSM/whatever option (don't have the phone in front of me ATM) and sure enough the phone was able to make a phone call and the data worked!
However, around 30 minutes later I try to use data to update an app in the PlayStore and I'm notified that I have no connection. I go back and forth between Network settings and I'm back to square one where I can only get data and messaging. The GSM Network Mode no longer shows a signal.
Soooooooo, if anyone can get me through this mess I will give $20 for your time and energy! I'm about to just flash stock Sprint firmware and sell this piece of crap on Ebay and get different phone for MetroPCS. This thread is my last attempt at finding a resolution!
@SantinoInc, have you checked with Sprint if they have locked the device?
What bands does Metro use for 4G/LTE and is it compatible with a Sprint-based device?
Try using 2G/3G mode instead of the 4G/LTE mode.
What rom are you using?

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