Related
After ICS update I found that battery drains fast even after doing reset but now a week later my screen went black. Just before that it was flickering so i rebooted when it started up I can feel the vibration and after that the quietly brilliant sound but the screen remains black.
My XL is only 5mths old still under warranty so I can send it to HTC service centre, my other option is to unlock and install custom which I think may be more stable than stock.
Opinions Please!!!!! Thanks
ndmuni said:
After ICS update I found that battery drains fast even after doing reset but now a week later my screen went black. Just before that it was flickering so i rebooted when it started up I can feel the vibration and after that the quietly brilliant sound but the screen remains black.
My XL is only 5mths old still under warranty so I can send it to HTC service centre, my other option is to unlock and install custom which I think may be more stable than stock.
Opinions Please!!!!! Thanks
Click to expand...
Click to collapse
Don't seem to me like a software problem so far. If you didn't mess with the phone and just did the OTA update. If thats the case, you better send it for repair. Don't do anything to void your warranty
chaki- said:
Don't seem to me like a software problem so far. If you didn't mess with the phone and just did the OTA update. If thats the case, you better send it for repair. Don't do anything to void your warranty
Click to expand...
Click to collapse
I agree with chaki! If you haven't unlocked the bootloader or rooted ur phone, I wouldn't risk it and I'd take it straight away for repair, as it's still under warranty.
Sent from my HTC Sensation XL with Beats Audio X315e using XDA
On 2nd thought decided to send to service centre as I suspect could be LCD problem too. Check with them today but still have'nt got a feedback on actual fault. Thanks guys.
Hope it will be fixed soon
Thank God I did'Mr try anything foolish, just got my phone back fr service centre. It was a motherboard replacement job. The breakdown and the ICS update was a coincidence . Lesson learnt. I have bricked a SGS and I9003 that' why I was'nt so gungho this time round
ndmuni said:
Thank God I did'Mr try anything foolish, just got my phone back fr service centre. It was a motherboard replacement job. The breakdown and the ICS update was a coincidence . Lesson learnt. I have bricked a SGS and I9003 that' why I was'nt so gungho this time round
Click to expand...
Click to collapse
Great! Have a great time with the BIG BOSS then
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
I think the problem is optical image stabilization which is/are jammed. I don't hear that "click" sound when starting camera app. That click sound means that IS started to work.
sorry for my bad grammar. Not my native language.
gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
Hi Please see my post here http://forum.xda-developers.com/showthread.php?t=2288668&page=3
same problem...This might be big issue
I think my problem is different. After night I realized that if I don't use ONE for several hours than focus works for ~5 sec. I start Camera app and can focus one time. When camera focus then image stays sharp for like 5 sec and then goes all blur. And after that focus is not working and I'm back to where I started. So everythink works for like 5 sec and then all goes wrong. After some hours I can focus one more time and again - all stops after some seconds. First time I see something like that.
I've got the same problem. I honestly think the only solution is to exchange for a new phone.
try change iso manually
Uncasual said:
I've got the same problem. I honestly think the only solution is to exchange for a new phone.
Click to expand...
Click to collapse
I had the same problem and tried to play with the Iso settings,and i change it manually on 200,and it worked for me,now it focuses on a landscape photo just well.in the indoors,i let iso automatic and it focuses fine,i guess is a software issue,and they'll solved it with the next update
throw the phone very hard onto your bed. that should unjam the sensor
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.
uZzY94 said:
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.
Click to expand...
Click to collapse
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.
Neuer_User said:
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.
Click to expand...
Click to collapse
Well I sent it too from germany (o2), repairing company is Arvato. Arvato declines repairing when bootloader is open...
Well, I had long discussions with HTC because here in Switzerland HTC only offers three days of DOA, while Samsung, Apple, Nokia and other all have 14 days.
I noticed the camera problem (which got worse over time) on the 5th day, so out of DOA. I finally got them to accept to exchange the phone on DOA terms. So, the phone probably goes to HTC directly, hopefully not to some repair company.
But considering your case: Germany has much more consumer friendly laws than Switzerland. I am pretty sure, the seller needs to prove (!) that you are responsible for the defect within the first 6 months. Otherwise be must repair the phone. I think an unlocked bootloader is no proof that you have damaged the camera. I would talk with them and tell them that they must abide to the law. It should be must easier than here in Switzerland.
gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout
IINexusII said:
throw the phone very hard onto your bed. that should unjam the sensor
Click to expand...
Click to collapse
people scoff at this, but when my focus gets jammed I give it a sharp whack on the back and then it focuses again. Doesn't work every time but there is nothing else to do.
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
Router said:
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout
Click to expand...
Click to collapse
I can confirm this still happens some times above 90% battery, I think this is unrelated
hello i have the same problem
after i dropped my phone camera cannot focus on far objects then 15cm.
object further then 15 cm are blurry.
factory reset didnt help.
Same issue! I've posted a bit about it in Page 10 of this thread:
http://forum.xda-developers.com/showthread.php?p=45010584
Does anyone with a Google Play Edition ROM have this issue? A user of XDA suggested that it is possibly only affecting AOSP ROM users.
I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.
sky autatis
AllAboutTheCore said:
I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.
Click to expand...
Click to collapse
When you find out what was fixed can you let us know? And if it actually fixed the issue?
Just been reading this as I have the same problem. No close focus for me, but far focus was ok-ish. Gave it a few slaps on my thigh and it seems to be more or less ok again for normal focus conditions, although anything under 30cm distance isn't going to focus at all. It's been driving me mad for weeks now.
HTC One Kamera problem
Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Hi! Am living in Germany as well. Could you get any answer from HTC service?
my HTC one have purple and red tint when in low light
anyone have any idea?u guys can try cover your lens while in camera mode
see have any red or purple tint like me just wish there a solution on it
http://forum.xda-developers.com/showthread.php?t=2317507
Already solved here as best it can be IMO...
Sent from my HTC One using xda app-developers app
This is a hardware problem, the only way to properly fix it is to get a new phone. When the lens is completely covered, you're supposed to see just black.
I have the same problem only after 4.2 update as i look back to my other night scene photos before the update, everything is fine even at ISO 1250 still no purple tintng. After the update it appear all over the place even in ISO 400. I hope HTC can come up with an update to solve the camera issue. This is bad for HTC.
get your piece replaced within 14 days of purchase. or else you'll have to send your phone to service center.
I had the exact same problem with my HTC ONE. i tolerated it for 2 months then cud'nt take it anymore. Took it to service center and told them that i want my camera sensor replaced. Got my phone 7 days later with perfectly functioning camera!!
surajhawk said:
get your piece replaced within 14 days of purchase. or else you'll have to send your phone to service center.
I had the exact same problem with my HTC ONE. i tolerated it for 2 months then cud'nt take it anymore. Took it to service center and told them that i want my camera sensor replaced. Got my phone 7 days later with perfectly functioning camera!!
Click to expand...
Click to collapse
May I know how's your device now? Does the purple tint show again after a period of time?
Got a replacement, however, using for a while, the same problem happens again! It's like an endless recycle.
sshih said:
May I know how's your device now? Does the purple tint show again after a period of time?
Got a replacement, however, using for a while, the same problem happens again! It's like an endless recycle.
Click to expand...
Click to collapse
Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
FAT4LITY87 said:
Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
Click to expand...
Click to collapse
Nope.. Software will not fix this problem. Replace the phone.
*s¡gned
FAT4LITY87 said:
Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
Click to expand...
Click to collapse
mrrick said:
Nope.. Software will not fix this problem. Replace the phone.
*s¡gned
Click to expand...
Click to collapse
More specifically, the 4.3 update attempts to fix it, does change it a bit, but does not completely fix the problem. I updated, it now goes black if I put it on a table but there is still noise in low light shots. I hear htc may be working on another OTA but this one may work better for some than others depending on how bad the issue was.
It is definitely a hardware issue, but it should be more addressable than this by software because it's just a matter of "ignoring" the noise. I have a camera at work that does exactly that when it has the same red noise issue.
Sent from my HTC One using xda app-developers app
Xerro-Five said:
More specifically, the 4.3 update attempts to fix it, does change it a bit, but does not completely fix the problem. I updated, it now goes black if I put it on a table but there is still noise in low light shots. I hear htc may be working on another OTA but this one may work better for some than others depending on how bad the issue was.
It is definitely a hardware issue, but it should be more addressable than this by software because it's just a matter of "ignoring" the noise. I have a camera at work that does exactly that when it has the same red noise issue.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
only problem is that its hard for software to distinguish what is noise and whats not
Hello All,
My Z1 has recently begun to give off a sort of feedback when it vibrates (via the speakers).
I've ran diagnostic tests on my phone and all tests seem to come back positive and error-free.
However, when I run the Vibration test, sometimes the vibrator works perfectly fine (for about two runs), and then it vibrates with the negative "ZzzzzZzzZ" sound.
Is anyone else experiencing this issue with their Z1? Perhaps someone else (if anyone is experiencing it as well) can further elaborate on the issue. Would really like to get this issue fixed without having to send it back to Sony :crying:
I have the same problem with my Z1 (6903). There's a weird buzzing sound from the speaker right after the vibrator activate. Would love to be able to fix this without sending to Sony as well.
Jounsa said:
Hello All,
My Z1 has recently begun to give off a sort of feedback when it vibrates (via the speakers).
I've ran diagnostic tests on my phone and all tests seem to come back positive and error-free.
However, when I run the Vibration test, sometimes the vibrator works perfectly fine (for about two runs), and then it vibrates with the negative "ZzzzzZzzZ" sound.
Is anyone else experiencing this issue with their Z1? Perhaps someone else (if anyone is experiencing it as well) can further elaborate on the issue. Would really like to get this issue fixed without having to send it back to Sony :crying:
Click to expand...
Click to collapse
luan87us said:
I have the same problem with my Z1 (6903). There's a weird buzzing sound from the speaker right after the vibrator activate. Would love to be able to fix this without sending to Sony as well.
Click to expand...
Click to collapse
Guys i had same problem few weeks back, then two days back vibrator stopped working and this zzzzzzzzzzzz sound was the only thing i can notice. So went to center and today got it replaced. So no more workarounds for this issue. Go to center and get it replaced.
Peaceful Droid said:
Guys i had same problem few weeks back, then two days back vibrator stopped working and this zzzzzzzzzzzz sound was the only thing i can notice. So went to center and today got it replaced. So no more workarounds for this issue. Go to center and get it replaced.
Click to expand...
Click to collapse
Ahh, that's unfortunate. I live in the Bahamas, so doing that is pretty difficult for me at the moment. Were you able to go to any Sony store, or did you have to go directly to a service center? How long did you have to wait for your replacement?
Sent from my C6903 using Tapatalk
I submitted my phone yesterday morning and person in charge told me they will try to do any sort of update first and if still there is an issue, they will replace it. Today morning when i went there, he told issue is not sorted wait for 10 minutes. and then i got new brand replacement in 15-20 minutes..:laugh:
I will suggest you to go directly to service center.
Peaceful Droid said:
I submitted my phone yesterday morning and person in charge told me they will try to do any sort of update first and if still there is an issue, they will replace it. Today morning when i went there, he told issue is not sorted wait for 10 minutes. and then i got new brand replacement in 15-20 minutes..:laugh:
I will suggest you to go directly to service center.
Click to expand...
Click to collapse
Damn. Lol that is a toughie. Only service center I know of in the US is located in Texas :/
Edit: There are actually 4 locations; NJ, LA, Texas and San Jose, Cali.
Sent from my C6903 using Tapatalk
Ohhh that sounds tooooo far from your location. Try repair your phone via SUS or PCC. But first take full backup. Hope this can solve your issue. Though chances are very less.
Peaceful Droid said:
Ohhh that sounds tooooo far from your location. Try repair your phone via SUS or PCC. But first take full backup. Hope this can solve your issue. Though chances are very less.
Click to expand...
Click to collapse
Yeahh, I doubt it would fix my prob. I'm going to have to tough it out till I can get up to NJ at some point (hopefully before my warranty expires ).
Yeah All the best for that mate.
Really found my self lucky that i have to travel just 10-12 minutes to reach service center
Yeah, thanks for replying to my thread though..thought I was the only one experiencing this issue.
smajor said:
No, You are not one! I faced this issue. Somehow I can't help with it, this seems its phone fault. Z1 has many issues in it.
Click to expand...
Click to collapse
Yeah, unfortunately. Considering this is such an expensive phone with "top-quality components", you'd have expected more..
I'm also having the squeaky vibration problem...
Hi, I'm also having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).
I have a 5 months old z1, and ive had this issue since the first month i bought it....i guess its a weak point, which is pity for a flag**** phone...
macooz said:
Hi, I'm also having the squeaky vibration problem. My phone is about 6 months old and I've been having this noisy vibration squeak for at lease 6 weeks now. I'm running slimkit evo 8.1 on a unlocked bootloader. Before I try to get it fixed by Sony, do I need to reset back to stock and lock my bootloader?
Could anyone give me some pointer to what I could say to get the phone exchanged for a brand new one? I can't be without a phone for 2-3 weeks (estimated service time by resale store).
Click to expand...
Click to collapse
Hi macooz,
Sorry for the late reply. If you are sending it back to Sony, you should always revert back to Stock, as custom firmwares void your warranty.
You could simply tell them that your Vibration Motor is not functioning properly (giving off a squeaky noise instead of an actual vibration) and you would like for it to be either repaired / replaced or have your entire phone exchanged for a new one.
Sent from my C6903 using Tapatalk
VladoBENZ said:
I have a 5 months old z1, and ive had this issue since the first month i bought it....i guess its a weak point, which is pity for a flag**** phone...
Click to expand...
Click to collapse
I agree with you. Issue is that because the phone is encased in gorilla glass, it makes it a bit difficult to change any parts on your own. Disassembly videos are available on YouTube, but who wants to take the risk of breaking their phone's casing and then have to replace additional parts?
Sent from my C6903 using Tapatalk
Same Problem
OMG, I have the same problem. Are there is way besides bring it to sony. In my country Indonesian, Sony Center is so bad service, that will long mont for service :crying:
Aghry said:
OMG, I have the same problem. Are there is way besides bring it to sony. In my country Indonesian, Sony Center is so bad service, that will long mont for service :crying:
Click to expand...
Click to collapse
Hi,
No work around , besides trying to do it yourself and losing your warranty.
Was without my phone for a month and a half. Eventually got it replaced.
@soka said:
Hi,
No work around , besides trying to do it yourself and losing your warranty.
Was without my phone for a month and a half. Eventually got it replaced.
Click to expand...
Click to collapse
Unfortunately, I agree with Soka on this one. I have had the replacement Vibrator for months now, but a little reluctant to open my device as it requires heating and having to purchase new adhesives and so on. I am getting those items in the very near future though, so I'm going to go ahead and do it!
My best piece of advice would be to purchase a replacement back (in case you crack / break your original one while removing it) and replacement adhesives before actually performing the DIY Fix.
Hi there Im facing this problem too, I open a new thread but then @soka pointed me to this one, I record a video from the sound
they had already replace the vibrator and the main board, but the issue still continue, here is the thread I open:
http://forum.xda-developers.com/xperia-z1/help/problem-sound-vibrator-t2922957
Hope to get fixed or replaced soon
Well, finally fixed my vibrator problem. I opened the back of my phone using a Hot Air Gun and pry tools, then replaced the vibrator module. Unfortunately, this seems to be the only valid solution.
Sent from my Xperia Z1 using Tapatalk
Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs
bornnslippy said:
Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs
Click to expand...
Click to collapse
no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.
clsA said:
no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.
Click to expand...
Click to collapse
Any way of fixing it?
bornnslippy said:
Any way of fixing it?
Click to expand...
Click to collapse
no... sending it back to htc is the fix
clsA said:
no... sending it back to htc is the fix
Click to expand...
Click to collapse
Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs
bornnslippy said:
Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs
Click to expand...
Click to collapse
for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....
RishiChhikkara said:
for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....
Click to expand...
Click to collapse
Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot
bornnslippy said:
Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot
Click to expand...
Click to collapse
good for you, mine is from UK itself, Glamour Red edition,but doesn't have any international warranty, so they won't repair mine..
Do they repair them or do they swap them for reconditioned ones?
Sent from my HTC One using Tapatalk