Related
So, we now have HTCclassaction.org and HTCdriver.com - excellent work guys!
But we can all do more to raise awareness of this problem, and hopefully convice HTC that they need to look after end-users or eventually enough people will know that when they buy an HTC product, they can forget any form of after-sales care.
There are other fora out there that are posting misleading reviews of the TyTN 2 that do nothing to inform potential buyers - these are the people who need to know about this, as their loss is the only thing HTC will notice. Granted, it is a great phone, and I for do not regret buying it. But people should at least be aware of the problems before they buy.
HTCClub forum has a glowing review with no mention of any problems. Perhaps some responses to the author's review might be in order:
http://forum.htcclub.net/en/viewforum.php?id=206
We can also post reviews on reseller websites, to heighten awareness. I have posted a review on Expansys.co.uk, but their reviews are moderated so I'll wait and see if they post it. But if we start contradicting, or at least correcting, reviews on consumer review websites where possible, the reviewers have to take notice. And once they start giving poor reviews to HTC products, HTC in turn have to take notice.
One more thing: I found the following site earlier today:
http://www.theunwired.net/?item=expansion-htc-opens-first-htc-care-customer-service-center-in-taiwan
What I found particularly interesting was the following quote from Fred Lui, Chief Operating Officer for HTC:
"HTC believes that providing superior after-sales support is important to our continuing success, which is why we place such a high degree of importance on HTC Care."
Anyone feel they have seen "superior after-sales support"? Perhaps if people living in Taipei could pop down to the HTC Care Centre and raise the issue direct with them, we might have more luck?
On a side note, Fred Lui is responsible for day-to-day operations and directing HTC's global operations. It seems his is the attention we need to attract. Question is how?
Anyway, long enough post, so I will finish up now.
This is just my opinion....
Once in a while, a new mobile device comes along and sets imaginations and credit cards on fire. Something compelling, something new. The next big thing perhaps? How many of these devices can you remember from the past couple of years? A few? Now; just how many of these lived up to their full potential?
Go on, take a guess.
Zero.
Now don’t get me wrong here. When I say potential, I mean their hardware potential. Just because the end product is popular and sells well, it doesn’t mean it lives up to what it could be.
Consider the current driver issue with the HTC Tytn II. Many people are very unhappy with the performance of the video drivers. The device is very slow at redrawing the screen when the display is rotated. In some programs like Tomtom , it appears that the device absolutely struggles with motion on the screen. Others have complained about sub-par video playback performance.
A petition has been started, and I am sure by now HTC have received thousands of complaints from unhappy Tytn II owners. Everyone is asking for the same thing; a set of drivers that can use the new Qualcomm hardware to its full advantage. HTC even mentions the capabilities of the new Qualcomm MSM7500™ and MSM7200™ chipsets in their press release. The press release even states that the TYTN II is based on the new dual core chipset. Yet the overall performance just doesn’t seem to compare to the manufacturers claims.
HTC’s response has been rather subdued. Their approach seems to have changed a little. At first, they didn’t seem concerned and suggested that the device worked as advertised, i.e.: it could play videos but it was essentially designed as a business tool. Only after many complaints had been made did they listen and start taking information for the performance related issues, not just the video playback.
So why won’t they develop and release the drivers as so many people have requested? Simple answer really:
Long term profit. Let me explain.
The TYTN II is one of the first HTC devices to feature the new Qualcomm chipset. Compare it to the other HTC devices that have the same Qualcomm chipset, none of their specifications are quite the same. Each device is the first generation on the new chipset for its particular niche.
We are, essentially, beta testers. We buy the latest technology, use it heavily, complain about the bugs and report our findings back to the manufacturer via blog posts, reviews and complaints. It doesn’t need to be direct feedback; the internet is full of corporate trolls. Whatever you mention about their device, no matter where it is, chances are it has been read by one of these trolls. We can’t help it; we all like to express our opinions and frustrations. Its fun discussing options and troubleshooting with others on forums and websites. The most serious complaints are taken down, and over the next couple of revisions (e.g.: Tytn III?) they are generally ironed out.
This is why the drivers are not coming. HTC are banking on those who are frustrated with their device not living up to its potential, to upgrade and buy the successor. Not the best business method by a long shot, however thanks to early adopters and geeks, it’s a profitable one.
Oh, but you won’t ever, ever buy another HTC device again? Yes, you probably will. So will I. I found it quite amusing reading posts about the new Sony Ericsson Xperia X1. Many people said that they would buy it over a HTC device, but the fact is it IS a HTC device. My bet is it will sell like hotcakes, however I bet there will be some issues that will mean it won’t live up to its full potential. Sure, the issues cited with the Tytn II (and other early HTC Qualcomm devices) will be addressed.
The introduction of new features leaves the door open for new issues. We will discuss these issues. The trolls will read these issues. The issues will be addressed in the next generation of handsets. When it comes time for a new chipset, expect a bunch of new issues and complaints to arise.
It’s the circle of consumerism.
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
http://forum.xda-developers.com/showthread.php?t=368108 a proper windows mobile phone bye bye htc once my damn contract on this stupid phone ends *shakes fist*
Until such time as it's on the market and proven to be what it claims, I'll consider it just so much marsh gas; much like HTC's promises.
FloatingFatMan said:
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
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Click to collapse
definitely my way too
Are there any known MSM7xxx phones that have the video acceleration?
My suspicion is that the following happened:
HTC was one of the first manufacturers to use the MSM7xxx series
3D acceleration was a "growth feature" that needed development and HTC wanted to get the device out the door and add the video acceleration later
Broadcom sues Qualcomm over patent infringement in the MSM7xxx series
Broadcom wins suit and Qualcomm is served with an injunction forbidding it to sell or even support infringing chipsets
HTC is screwed because their vendor is now legally forbidden from providing them the support they need to implement accelerated video
HTC also does not hint at the real reason for the drivers not existing for political and/or contractual reasons
HTC's "buy a future device" comment means "we need to find something that isn't covered by the Broadcom injunction against Qualcomm"
Entropy512 said:
Are there any known MSM7xxx phones that have the video acceleration?
My suspicion is that the following happened:
HTC was one of the first manufacturers to use the MSM7xxx series
3D acceleration was a "growth feature" that needed development and HTC wanted to get the device out the door and add the video acceleration later
Broadcom sues Qualcomm over patent infringement in the MSM7xxx series
Broadcom wins suit and Qualcomm is served with an injunction forbidding it to sell or even support infringing chipsets
HTC is screwed because their vendor is now legally forbidden from providing them the support they need to implement accelerated video
HTC also does not hint at the real reason for the drivers not existing for political and/or contractual reasons
HTC's "buy a future device" comment means "we need to find something that isn't covered by the Broadcom injunction against Qualcomm"
Click to expand...
Click to collapse
Yep, everything you said makes perfect sense.
Chances of Kaiser getting video drivers - ZERO
Although I respect your opinion, and you are probably right, I have to say that making HTC develop/release drivers is just one of the paths we are exploring. I believe in our case it is essential to explore every possible opportunity to get Kaiser to use it's hardware 100%. That includes lawsuit, 3rd party developing drivers, ripping drivers from another device, getting SDK from ATi/Qualcomm, etc etc.
Whatever it takes - we must explore it... even if it sounds crazy or unlikely. Besdies... it's not like we have to pay cash for every opportunity that doesn't work.
FloatingFatMan said:
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
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Click to collapse
Same here...
DarkDvr said:
Although I respect your opinion, and you are probably right, I have to say that making HTC develop/release drivers is just one of the paths we are exploring. I believe in our case it is essential to explore every possible opportunity to get Kaiser to use it's hardware 100%. That includes lawsuit, 3rd party developing drivers, ripping drivers from another device, getting SDK from ATi/Qualcomm, etc etc.
Whatever it takes - we must explore it... even if it sounds crazy or unlikely. Besdies... it's not like we have to pay cash for every opportunity that doesn't work.
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Click to collapse
Absolutely! I would love to see one of the developers here sort out drivers, or see the drivers ripped from another device work. I have my doubts that it will happen, however it would be fantastic to be proven wrong.
Has their been any real progress towards a solution as yet though? I'm not trying to sound too negative (even if thats not how it sounds..) I've read about the LG driver rip that works / doesnt work depending on who you listen to. Has there been any proven progress to date with either developing or obtaining an SDK?
Many seem to think the Kaiser won't ever get the missing drivers. I'm a bit more optimistic in this point. I still hope that - if not HTC - at least members of this forum are some day able to (re-)engineer the necessary drivers. Am I only dreamer or what do you think? Is it that unlikely that it will happen?
Hey... I just went to Vodafone store and tried the LG KS20, i think it has the same hardware as the tytn 2 (check http://pdadb.net/index.php?m=pdacomparer&id1=733&id2=825 to compare), but doesn't looks like it suffers from the same problems as the tytn. I tried the camera and isn't more slow than a regular phone camera? Might be a solution of the problem? I don't know but it's worth checking it...
LG KS20
http://www.youtube.com/watch?v=lQEsjzHgnpA&feature=related
Shows video performance
http://www.youtube.com/watch?v=9U-w1oTQ3BA&feature=related
If Broadcomm are the ones that will prevent support, then why do XDA or HTC not approach Broadcomm for assistance instead? That may be an avenue which may yield more positive responses than going after HTC.
Pummy said:
If Broadcomm are the ones that will prevent support, then why do XDA or HTC not approach Broadcomm for assistance instead? That may be an avenue which may yield more positive responses than going after HTC.
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Click to collapse
The only Broadcomm IP in the Qualcomm chip is the technique for power backoff when there's no signal. It's like asking Honda how to get your Toyota engine to work.
Regardless of HTC's intent on this issue, the fact is they are building a "perception", at least in this forum, of poor customer support/response. This can be seen by the hyper-attention it receives at XDA. Is it justified? Some say yes, some say no. Personally, the biggest issue I have is with the lagging camera and the slow autofocus. I can't get my daughter too sit still long enough to let the camera to focus on her and get the shot I want. I can live with the slow screen rotation and even the laggy video playback. To be honest, I never expected super gaming or video from a QVGA screen... but that's just me.
That being said, perception becomes reality without response or action. HTC is playing an ill-advised hand if they think people will just buy their next product and just forget about their Kaiser/Tilt experience. This is coming from an unsatisfied ex-Axim owner.
NuShrike said:
The only Broadcomm IP in the Qualcomm chip is the technique for power backoff when there's no signal. It's like asking Honda how to get your Toyota engine to work.
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I did not know that. Looks like I will need to start reading up on the case and settlement.
As mad as I am that the drivers are not there, my tilt still blowes away my previous device, I hope for a fix, but until then I will be scoping my new device as with my last and the one before. Yes HTC will not be my prefered option, but then I will base that on what is available at the next upgrade time.
http://forum.xda-developers.com/showthread.php?t=355345&page=35
There may.. MAY come a time where we'll all actually thank and appologize to HTC, hehe. Judging by the latest article (insider interview) and supposed Peter Chou emails.. Qualcomm may be the one to blame in this, and HTC is as much of a victim of Qualcomm's hopeful lies as we are.
I'm not saying that it's true, I'm just saying that'd be a really interesting turn of events
I feel like I'm reading a crime mystery hehe.
Hi
There may.. MAY come a time where we'll all actually thank and appologize to HTC, hehe. Judging by the latest article (insider interview) and supposed Peter Chou emails.. Qualcomm may be the one to blame in this, and HTC is as much of a victim of Qualcomm's hopeful lies as we are.
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Click to collapse
This may be true however ultimately HTC still misled it's customers using the Qualcomm feature set in PR, specifications and marketing releases. HTC will have known they were shipping the phones without the necessary drivers, but of course it would be too costly to hold back all their new models or redesign the phones around a different chipset, so they went ahead and sold them hoping no one would really notice!
HTC are making huge profits on the back of mis-advertising their latest products so it's hard for me to give very much sympathy if any at all to them They still have not made any official statement or apology to their customers, except for a rather cold and clinical statement to their shareholders. Yes I know various websites have comments from HTC regarding the matter but none of this has been put officially on their website and is just viral marketing, using the same tricks that got them in this mess in the first place.
Regards
Phil
As pointed out by DarkDvr the content of this thraed is now crossing with the content in at least two other threads:
http://forum.xda-developers.com/show...355345&page=35
http://forum.xda-developers.com/showthread.php?t=359534
Please use one of them to continue any discussion.
Thank you
Mike
Dear dissatisfied HTC Customer,
Before reading this, remember I am NOT encouraging you to boycott HTC. But I think most of you, who are going to do that, are really knowing what your reasons are.
As For me it really seems that we paid for something that HTC did not provide, I think we all have seen great dissatisfaction and complaints here on the forums, which some of us are unable not to agree with. Some people even culminate the dissatisfaction simply by ending the customer relation with HTC.
I figured it would be nice to see how badly did their Kaiser backfire, and the way they handled their customers with this. So please, if you feel that you have had enough and are going separate ways with HTC, use the below link to inform HTC about your decision. Also remember to tell them why you chose to do so. Remember to add that you are talking about Kaiser. And also remember to tell them that you most likely won’t be recommending HTC devices to anyone, and will probably do your best that no-one gets screwed like you did, if you feel like that. That should teach them a lesson!
Also after doing that report back on this thread! So we get to see how it affected their customer base in this forum and hopefully even more widely, a bigger picture. With some math we can speculate what was the damage for them. Hopefully this will help them also to see what they did, and see it would have been everybodys benefit if they did things right at the first place.
Below are the links to inform HTC about your decision. You probably best to aim the e-mail to their "customer service"!
European ex-customers:
http://www.htc.com/europe/CS_Mail.aspx
North American ex-customers:
http://www.htc.com/us/CS_Mail.aspx
Latin American ex-customers:
http://www.htc.com/la/CS_Mail.aspx
Asian ex-customers:
http://www.htc.com/tw/CS_Mail.aspx
Middle-East and African ex-customers:
http://www.htc.com/mea-en/CS_Mail.aspx
The reason why I find this really important is that, we really need to get the information on their face. That is where petition signing and things like that fail! I bet after receiving few thousand of this kind of e-mails the information will be passed to the persons concerned. That will not probably help us, but prevent them repeating what they did. Link to this thread would also be good on any other HTC/Kaiser related forum, so we get a collection of all dissatisfied ex-customers overall.
Sincerely Yours,
Henry
Ultimately dissatisfied HTC-EX-customer
ps.
you are still "allowed" to use your current HTC devices the best way you can imagine, since most of us paid a good price for it! For me that would be a paperweight or as a "viviparous lizard's tail".
I just informed HTC-europe that I will never be their customer again! I WONT!
Edit.
Actually, what I did say was, I will boycott them until the justice has happened in this case. Too bad it seems that will never happen. But that will give them at least a little reason to do back the bad things they did to us. They would get me back!
Done.
I am in charge of mobile devices and syncing with Exchange for a 2500+ employee company. I had started migrating people to s620's but have since moved them to HP iPAQ Messengers until a non-HTC device comes out that fits our needs.
So, while I'm not buying any more, I'm making sure nobody at the company (even personal purchases) are HTC.
-Mc
sent to http://www.htc.com/sea/CS_Mail.aspx
hope others will follow........
Sent message to the North American link.
Boycott? Wow.. dunno but I'm very happy with my phone, ATT Tilt, it's an upgrade from my last smartphone/ppc (VOQ Professional Phone) which actually I still have and would still be using had the company not gone out of business, and well the phone doesn't have bluetooth, wifi or a camera either... if it did have those three things I've still be using it now really even if the company went under...
I don't get the Boycott though.. are people REALLY that unhappy with their phones? sure I see lots of complaints about things but I see that with EVERY phone on the market today, there IS NO perfect phone out there and never will be because someone will find something wrong no matter what...
dampeal said:
Boycott? Wow.. dunno but I'm very happy with my phone...
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Click to collapse
Please do not go offtopic too much! I understand that there are A LOT of arguments why the Kaiser could be alright as a mobile device, but that is not the point here. The point is that any person has the right to boycott what ever company for any reason he/she finds worth it. I'm collecting that info here NOT DISCUSSING whether the device is worthy or not. Made up my mind already.
I admire the resolve of all that are willing to stand by thier principles. Personnaly, the choice of my next phone is limited to what my carrier has to offer as by buying from them, I get a large discount.
As my carrier is T-Mobile UK, that means my next upgrade will probably be a HTC device (maybe vario 4) for around 100gbp as opposed to a none HTC device from a store for around 400gbp.
When I first signed up for this forum I thought it was for developers and people who knew a lot about ppc's. I soon learned that this forum contains more friggin whiners than a daycare. Everyday someone posts something regarding video drivers, hating htc, or just writing stupid ****. To the OP, I am not directing this towards you, but I don't think developers or people who joined this forum for learning purposes want to hear about emailing HTC with others decision to boycott.
Hmmm, maybe I should start a thread "Email HTC your reasons why you love their devices here!"
Get a clue and understand these threads are not needed but we appreciate your participation and do not take anything personal because its directed at many people.
redbandana said:
When I first signed up for this forum I thought it was for developers and people who knew a lot about ppc's. I soon learned that this forum contains more friggin whiners than a daycare. Everyday someone posts something regarding video drivers, hating htc, or just writing stupid ****. To the OP, I am not directing this towards you, but I don't think developers or people who joined this forum for learning purposes want to hear about emailing HTC with others decision to boycott.
Hmmm, maybe I should start a thread "Email HTC your reasons why you love their devices here!"
Get a clue and understand these threads are not needed but we appreciate your participation and do not take anything personal because its directed at many people.
Click to expand...
Click to collapse
Lol... I agree...I will never say never... If HTC launched a TyTN II killer I'd probably get it..If will never buy a Kaiser again though if it helps
redbandana said:
When I first signed up for this forum I thought it was for developers and people who knew a lot about ppc's. I soon learned that this forum contains more friggin whiners than a daycare. Everyday someone posts something regarding video drivers, hating htc, or just writing stupid ****.
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Click to collapse
That's strange. Because when I visit http://forum.xda-developers.com/forumdisplay.php?f=376, I see that there are four sections: one for discussion about accessories, one for discussion about software, one for discussion about ROMs, and this one for general discussion.
I notice that the developers tend to hang out in the software and ROMs sections, and that this general discussion forum is for general discussion.
Do you not have access to all four sections?
redbandana said:
When I first signed up for this forum I thought it was for developers and people who knew a lot about ppc's. I soon learned that this forum contains more friggin whiners than a daycare. ..
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Click to collapse
Damn, don't know how to say this, remaining my relaxed tone.. but..
Don't you honestly think that this is the single BIGGEST community online using our beloved kaiser devices. Hopefully this does not come out of the blue for you, but there is something frikkin' wrong with the device we have bought.
There was 2 reasons for you why this kind of a threads easily pop out in GENERAL forums like this. Some people still want to get something in exchange for their money, not just crap.
Boycotting is useful, and it's the most powerful tool that single user can do against a company, which screwed him up without doing anything illeagal. This is where this forum could be helpful, here we have the people together. And if we complain together, maybe one day something gets done. Compare this to the situation between damn yankies and north korea for example. "Let's not give them what they want until they do what we want." Expect no nukes for the korea. You get it?
I feel sad that most of the people just accept the **** that big companies throw at you. I don't, A LOT of people won't accept that. Also, I'm completely sorry that I distracted you from your development work. Made you open this thread and whine about me whining.
And remember, this is nothing personal, there are a lot of you wankers out there whose fav hobby is to complain to n000bs and anything that.. that happens to annoy them at the time being. Then comes the bigger whiner, who whines about the whiner who whines about the whiner and that one is whining to whiner by the way.
You get the point? That there is a difference whining to other users and whining to wrong doers, who steal you money and feed you mouthful of poopi.
My message ... Europe Customer.
Drivers for Kaiser? No?
Then thank You, I will find my next device somewhere else, where I will really get what I paid for.
rakdoll said:
Damn, don't know how to say this, remaining my relaxed tone.. but..
Don't you honestly think that this is the single BIGGEST community online using our beloved kaiser devices. Hopefully this does not come out of the blue for you, but there is something frikkin' wrong with the device we have bought.
There was 2 reasons for you why this kind of a threads easily pop out in GENERAL forums like this. Some people still want to get something in exchange for their money, not just crap.
Boycotting is useful, and it's the most powerful tool that single user can do against a company, which screwed him up without doing anything illeagal. This is where this forum could be helpful, here we have the people together. And if we complain together, maybe one day something gets done. Compare this to the situation between damn yankies and north korea for example. "Let's not give them what they want until they do what we want." Expect no nukes for the korea. You get it?
I feel sad that most of the people just accept the **** that big companies throw at you. I don't, A LOT of people won't accept that. Also, I'm completely sorry that I distracted you from your development work. Made you open this thread and whine about me whining.
And remember, this is nothing personal, there are a lot of you wankers out there whose fav hobby is to complain to n000bs and anything that.. that happens to annoy them at the time being. Then comes the bigger whiner, who whines about the whiner who whines about the whiner and that one is whining to whiner by the way.
You get the point? That there is a difference whining to other users and whining to wrong doers, who steal you money and feed you mouthful of poopi.
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Click to collapse
Well i certainly dont complain to n00bs unless there are threads similar to this. I should just ignore it for this point forward because we both have our opinions and neither is right nor wrong. Here is just a sample of what I do for n00bs:
http://forum.xda-developers.com/showthread.php?t=394543&highlight=stuck+bootloader
http://forum.xda-developers.com/showthread.php?p=2228402&highlight=redbandana#post2228402
http://forum.xda-developers.com/showthread.php?p=2228280&highlight=redbandana#post2228280
http://forum.xda-developers.com/showthread.php?t=394657&page=2
and then some.
However, I do bash n00bs when there are posts bashing HTC. Sorry to offend you in anyway.
^^ I understand your frustration and i share similar sentiments with you. A similar thread was posted yesterday(you can find it on page 2) and the day before yesterday on the ROM dev. forum. It gets annoying after a while, thats all.
redbandana said:
Well i certainly dont complain to n00bs unless there are threads similar to this. I should just ignore it for this point forward because we both have our opinions and neither is right nor wrong. Here is just a sample of what I do for n00bs. ... . .
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Alright, It seems really we just happen to have our personal opinions, which we are completely righteous. I must admit I totally see your initial point, how this forum is built over the dedication of people who simply love to learn new things. It is totally frustrating nowadays to see people just complaining, without doing a **** about the real issues. I hope I didn't do exactly that, by starting this thread. The real reason to that is just, I would love to scare the **** out of HTC, make them see that they will go down if they don't respect us the way they should.
I do recognize what you stand for, and I must say there must not be anything that I wouldn't share with you. The thing that started this, must be that I have always been a man who stands behind his words, at least most of the time, and I assume the same from others. That includes all the big companies, groups and individuals. It really makes me sad to see where this world is going just because the only thing that matters to people is money. Huge corporations, sucking all the money they can, that's the end of people trying to provide just themselves.. no.. they want all that they can get. In the end, the one who pays the costs is dudes like us.
I honestly also didn't mean to offend anyone, and if it seemed so, I truly apologize. So in the end of the day, it seems like we are alone, with our Kaisers, trying to get the best out of it. So let's just keep on tuning it, until we are happy. That seems to be the initial purpose of this whole place's existence.
really sorry for my funny use of english, you native speakers must be laughing your asses off. But me not native, me from land of the barb-backed fishes. :|
I'm sure this awesome online community only makes up about less then half (if even) of tilt/kaiser/etc owners. There are many people that own this phone because they need it and never go online to mod it. Out of that assumed half I would say a 10th read what is posted or understand a single thing about this phone. That leaves a large number of people who think their phone is "crap" because you tell them it is. Yes I would like to see the phone be faster but I don't think it's crap nor do I think HTC has screwed me over. I don't seem to remember any stats that they released in regards to video or any other performance. Do you? Where are their benchmarks they advertised that weren't acheived by our lovely devices? If you can show them to me then I, and all of my friends will sign your wish list, but until I see them I will just think that everyone is butt hurt over an assumed performance loss.
HTC in my opinion has done something about this. Is it good enough to truely unlock the power of the Kaiser? No, but was it something rather then nothing? Do any of you know the cost of the video driver per unit? No, then how can people claim they paid for something they didn't get. How do you know it wouldn't have been another $50 that would have been tagged on. From what was advertised I will say I got 100% of what this phone was supposed to do.
ChumleyEX said:
From what was advertised I will say I got 100% of what this phone was supposed to do.
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This is strange opinion ..
because: when I bought the phone, I was thinkin buying the BEST phone in the market. Multimedia experience with keyboard.... Check the price and compare it to other older models if you know what I mean!
If I know it sooner I'd rather choose MWG, or iULTIMATE.. FOR SURE
I don't really care about support after market
But this laggy thing gives me s*it..... the fact that THIS THING DOESN'T have this BEFORE MARKET and they are HIDING THIS FACT!!!!
No multimedia experience only headache if you used it almost every time WITH touch screen... if... u know what I mean... do you??? or u just using it for modem only????
...bump
rajmagi said:
This is strange opinion ..
because: when I bought the phone, I was thinkin buying the BEST phone in the market. Multimedia experience with keyboard.... Check the price and compare it to other older models if you know what I mean!
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Click to collapse
+1 Chumley I also go alot on the support forums for the iPhone, because my wife has an iPhone. If you were new to the iPhone you would think that it was the biggest piece of crap around. Thats all that is there is whining and complaining about how it doesn't work, Apple sold us a piece of crap . Here is a petition, let's put Apple out of business. As with all other forums a very vocal MINORITY of people who for whatever reason are having trouble with there phones.
Don't even get me started with the " Check the price, I thought I was getting the best " consumer strategy. I am just glad you don't buy my groceries.
I love my phone ,it does everything they told me it would do.It makes phone
calls, it schedules, MS Office is great, web access is great, I have push email, My gps works great etc... etc.....etc. Do I care that it doesn't have a Nikon D40 inside, do I care that I can't play WoW on it , do I care that I can't watch you tube all day at 3G on a battery charge? No ! This isn't what they promised me and this isn't what I bought my phone for.
Bottom line is, there are a million people out there that are perfectly satisfied with their HTC product. But we never hear from them. They are the silent majority. We here have to put up with thread after thread after thread because the vocal minority thinks we care that they bought a phone they don't like
STOP *****ing about Video Drivers. Who care. The phone is fine. You are forgetting that it's a PHONE! Be glad they added alot of extra stuff you can't find in a majority of phones. I have never had a problem watching videos and movies on my phone. Seriously.. geez
Update (21 Nov):
Unfortunately, we could not even establish consensus whether there was a problem or not. Some argued that the GPS problems only reflect normal manufacturing quality variance and others thought that the problem is a result of bad design or bad quality control (way above acceptable levels).
One member, ehe12, started a facebook page: Here is the original post by ehe12:
"Dear All, I have created a facebook group called Samsung Galaxy S GPS Issue, if you can all join and talk? Thanks. Also is there a way on facebook to vote? I will raise a vote for good/bad gps as well."
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original post:
Hi, like many of you I am very disappointed about the GPS performance. I am moving to the US next year from Europe and bought what I thought was the best android phone. I wanted to have on the go internet, email, camera and navigation. The last point is very important both for driving (I bought copilot US) and walking around in US cities or towns.
I tried every GPS "fix" recommendation and have maximized my SGS's GPS performance. However, the best I can get is still way below usefulness/expectations. Two service requests to Samsung for comments remained unanswered.
I am a strategy Prof at a business school and I hate the thought of consumers not having any power over companies. I am afraid Samsung may get away with ignoring old problems and releasing new phones instead thus driving the consumption spiral rather than focusing on optimizing existing platforms. Their strategy might be that we all (or new customers) will not be able to resist the temptation to just buy the new SGS version and throw away our "old" SGSi9000 next year. I think we could do something more proactive to let them feel that this might have costs, e.g. reputation effects, unwillingness to buy Samsung again and potential negative spillover to other Samsung product lines etc.
I know this is not a development thread. But we are all users not just developers. Perhaps some useful idea about how to engage Samsung powerfully, yet constructively comes out of this discussion?
Thanks, Chris
Flash mob of phone calls to their tech support centers?
that might just annoy their poor service center employees - I think we need something that gets senior management attention.
Totally agree with you.
I hate the fact that some users are just saying all phones have their faults and to deal with it. Yes is true all phones have thier fault but they should be supporting their users.
This is what samsung wants to hear, with enough pressure am sure samsung will act. How is the question
The best thing would be to get some of the big sites like Engadget or ArsTechnica report on this issue. That would get Samsung's attention.
I have tried calling their customer service centres a few times and it was a painful experience.
great idea! mobile phones are "experience goods", i.e. you need to buy it to find out how good it is. so some main drivers for purchase decisions are general reputation ("Samsung is known to produce good stuff..."); test and reviews in general and specialized media; recommendations from friends and virtual communities etc. this may be the weak point of Samsung.
However, our prime objective should be to get Samsung to produce better technology and give us better phones NOT to ruin their reputation etc. so we need a powerful - yet constructive - approach. maybe we could strategize and think through our options with someone form Engadget et al.? anyone has contacts to these guys?
darkoroje said:
The best thing would be to get some of the big sites like Engadget or ArsTechnica report on this issue. That would get Samsung's attention.
I have tried calling their customer service centres a few times and it was a painful experience.
Click to expand...
Click to collapse
Isn't that done already?
Samsung need to know how many people the poor gps problem affects. If someone could go to endgadget/gsm arena and say that there is still X amount of people with poor gps performance and point the finger showing the not every hansdset suffers so its some sort of manufacturing issue surely samsung would have to respond. (maby create a facebook group/online petition or something similar)
This is worse than the iphone4 problem as at least apple new it affected every handset, where this doesnt. Just highlights to me a pooor manufacturing process.
pau1200 said:
Samsung need to know how many people the poor gps problem affects. If someone could go to endgadget/gsm arena and say that there is still X amount of people with poor gps performance and point the finger showing the not every hansdset suffers so its some sort of manufacturing issue surely samsung would have to respond. (maby create a facebook group/online petition or something similar)
This is worse than the iphone4 problem as at least apple new it affected every handset, where this doesnt. Just highlights to me a pooor manufacturing process.
Click to expand...
Click to collapse
One suspects that Samsung already knows how many people are affected and perhaps they just do not want to admit publicly that their QA processes are completely f'ed up.
My opinion about Engadget - it appears they created the perception that Samsung is aware of the issues and has solved them by now. Otherwise it is hard to explain why millions of SGSs are still sold around the world.
This implies that a) people don't know, b) people think this is a minor issue, c) people think the problem has been solved etc
I think a public story or update about what really happened in the last 4 months is due - this would also include the Kies disaster, serious lags due to an innapropriate file system, and the lack of proactive communication with their global customer base.
In a way they really get it wrong - people here at XDA love to play with the software. Thus, having some minor flaws in a phone is great b/c it builds and legitimizes a community of super creative and smart people. Why not work closely with them as a company and co-create new firmware, apps etc....
How about everybody flooding twitter with "Samsung Galaxy Gps Faulty" or summits along them lines. It only takes five thousand tweets to make the top ten. I think if we all manage to get all our contacts to re tweet it we can get in the top ten. That might be a better way of getting the problem noticed and maybe get some media attention.
Plus Samsung seem quite vocal on twitter, maybe they will take note.
Sent From My GT-Iphone-killer almost.
A lot can talk the talk, but how many can walk the walk?
It takes about 5 seconds to click on the "Tip Us" link on engaget... If your GPS is flawed, why don't you do it? You might get more of Engadget / samsung's attention if you start by TIPING THEM ON THE ISSUE!
You really have to be taken by the hand and shown the way aren't y'all?
Good point and I have just filled in the tip us form. Now if more people do the same we may get a story
Sent from my GT-I9000 using XDA App
just did the same
I've just done the tip us thing too, if we get enough people to do this maybe we can get some attention to the problem and a definitive answer from samsung!
Everybody get everyone to fill it in!
have also tipped them
maybe it'll be a good idea to change the post title or create a separate one entirely so that the users of this forum can also tip them if they have the problem too.
Tip us counter?
deleted - makes no sense
one concern - are we alienating engadget with this?
I think the "tip us" function is meant to provide news not complaints.
I suggest the following:
Lets start a new thread entitled "Join us to get Samsung's attention" or something like that. We start a list of user names - anyone can add his/her name to extend the list - once the list has more than 100 names we send it to Engadget and start a new list - every 100 names creates a new email to Engagdet and I suggest that we send it to Josh, the editor in chief directly.
what do you think?
Petition Online?
what about using http://petitiononline.com/ ? you guys think it'd worth a shot?
I will also do anything the community is involved in. I have tipped.
Hi everyone, first than nothing, English its not my native language so please try to understand what I want to focus on this threat...
As we now, the Nexus 4 will be available this 13th/nov. and tons of people are getting ready to buy this beauty and powerful device having on mind the sweet price of it.
However, many developers already has the preview release version in their hands, and they share with us in videos their experience with this device, but something its getting me nervous, many of them are saying that the battery isn't enough, the black crystal its too fragile, no LTE (IDK), a washed-out screen, etc etc, we all know the "issues" with this device but, you guys think that when the official release version get available this "issues" will disappear?
I really like this device, but I can't understand why the hell so many bad reviews...
I'm counting the seconds for the moment that I can buy this thing... and I really hope that Google kick the asses of The Verge/Engadget etc...
NOTE: Look at this video and let me know what do you think about this "new leak" of PhotoSphere...
Link: http://www.youtube.com/watch?v=xeF7QSeENHU
Thanks and sorry for my bad english.
http://forum.xda-developers.com/showthread.php?t=1970593
Make sure to read that thread before you buy!
Pretty much with the reviews coming in about the battery life, overheating, poor benchmarks those could all be explained by the fact that those review units aren't the final versions we will get.
But either way... wait to purchase the phone if you're unsure you could live with the issues above and let the early adopters either confirm or deny the issues before purchasing so you don't wind up with a restocking fee if you're in the U.S.
I don't think all the issues will just magically disappear, but I think they'll definitely be smoothed out, given time
first than nothing.
ap3604 said:
http://forum.xda-developers.com/showthread.php?t=1970593
Make sure to read that thread before you buy!
Pretty much with the reviews coming in about the battery life, overheating, poor benchmarks those could all be explained by the fact that those review units aren't the final versions we will get.
But either way... wait to purchase the phone if you're unsure you could live with the issues above and let the early adopters either confirm or deny the issues before purchasing so you don't wind up with a restocking fee if you're in the U.S.
Click to expand...
Click to collapse
lol... of course, I too hope that the issues were caused by buggy software, but just because that's what I want doesn't mean it's the answer. Seems like most people on this forum have forgotten that.
Yeah as I noticed that there seems to a be a lot of glithces and due the fact that I needed a phone quickly (my old SGS3 got stolen). I decided to go for Note 2 for now and wait to see what happens to Nexus 4 in the following months.
As for now Note 2 has been surprisingly good. I was ready for okeish SGS3 experience with bigger screen but this has been so much better than expected
You are right, might we need to wait a few weeks to determinate if we can buy this or not, however, I have a lot of respect for engineers and I don't think the come to blast the market (299$) with a crappy phone if we have on mind, Google select the hardware very carefully..
Please post in one of the existing review threads.
Closed