xperia z question - Xperia Z Q&A, Help & Troubleshooting

Hi everyone! First of all i would like to thank you for all the efforts on this forum and the great job all these years.
I have recently bought my first smartphone, sony xperia z.
I would like to ask for a verification about a strange thing i saw. I have stock 434 firmware of sony no root, unlocked bootloader though for future custom roms. Phone working okay.
Today when i entered the *#*#7378423#*#* service menu, on the service tests menu, when i press on the various options i get a result, but when pressing on PRESURE senson and on WATERPROOF, i get this DEVICE DOES NOT SUPPORT THIS OPTION ?
I think this is kinda strange. Should i send it back? or is it a firmware bug? I wouldn't like to test with water by the way
Can anyone else verify ?
Thank you very much for any answers

nick antony said:
Today when i entered the *#*#7378423#*#* service menu, on the service tests menu, when i press on the various options i get a result, but when pressing on PRESURE senson and on WATERPROOF, i get this DEVICE DOES NOT SUPPORT THIS OPTION ?
I think this is kinda strange. Should i send it back? or is it a firmware bug? I wouldn't like to test with water by the way
Can anyone else verify ?
Thank you very much for any answers
Click to expand...
Click to collapse
I can verify that we all get the same message. No clue why though.

Related

[Q] Little annoyances with keyboard, LED in stamina mode [SOLVED]

Hello fellow Z owners,
I'm new to both the Z and Android, but not to forums, so I swear I've tried my best to do searches first :cyclops: anyway, have been using the phone quite extensively over the past few days, and here're a few little annoyances that I wish could be solved with your help:
Keyboard:
1) It seems that Google voice typing keeps automatically enabling itself after a while no matter how many times I've unticked the box. I don't like it because I prefer having the full stop button there instead as I use it a lot more often. The only work-around I've found so far is to go to settings, have the box unchecked, and directly leave the page with it running in the background. As long as I press menu (?) button and I see the settings page still there, the voice button doesn't come back on, it seems. Any proper ways to get it to disable for good?
2) After typing some numbers/symbols, the keyboard should (at least I thought) switch back to normal letter layout after pressing on "space", but mine doesn't. I've asked friends on other Android devices and theirs do switch back, so it seems like it's an Xperia issue? Is there a way I can get it to switch back from numbers/symbols layout to letters layout after pressing "space"?
3) I can't seem to be able to get rid of the smiley key on the keyboard (next to the numbers/symbols button). I have the smiley key unchecked already (under settings -> language & input -> xperia keybaord -> keyboard appearance -> additional keys), but it doesn't seem to work.
4) Similarly to #3, I can't seem to get it to change the keyboard skins neither, always just stuck on black&grey no matter what I choose (grey only, black only)
Stamina mode LED:
Basically, I want the corresponding LED notifications for an app to work under stamina mode. I understand why LED notifications are disabled, to safe battery, but LEDs don't use much power and if I have an app under "always active", the corresponding LED notifications for that app should also work, but it doesn't. Any way to make it work?
Thanks very much for reading all that in advance. Sorry I know my questions are a bit long, but I just thought it's best for me to be as precise with my questions as possible. Thanks again!
Your keyboard issues is only happening on yours. It is not an xperia thing. Might just be a bug in the keyboard. Just repair your phone with pcc or seus.
And stamina mode I don't think there's a workaround atm.
Thanks LitoNi. Good to know I have a lemon
PCC is PC Companion, I assume? And just find the repair function in there? Will it set my phone back to factory settings (hope not)? Thanks!
Edit: oh and sorry, so you mean your XZ doesn't have all issues 1-4? Thanks!
Lord Farkward said:
Thanks LitoNi. Good to know I have a lemon
PCC is PC Companion, I assume? And just find the repair function in there? Will it set my phone back to factory settings (hope not)? Thanks!
Click to expand...
Click to collapse
yes PCC is PC companion, and SUS (SEUS) is Sony (Ericsson) Update Service. When you repair with both, it will wipe everything and i advise you to back up everything before doing so.
LitoNi said:
yes PCC is PC companion, and SUS (SEUS) is Sony (Ericsson) Update Service. When you repair with both, it will wipe everything and i advise you to back up everything before doing so.
Click to expand...
Click to collapse
Ok thanks for that heads up!
Sorry so just wanted to clarify, you don't have any of my keyboard problems above?
Ok I've "repaired" the phone, still exactly the same problems. None of the issues have been solved above.
Anything I should look at, please? Thanks!
Lord Farkward said:
Hello fellow Z owners,
I'm new to both the Z and Android, but not to forums, so I swear I've tried my best to do searches first :cyclops: anyway, have been using the phone quite extensively over the past few days, and here're a few little annoyances that I wish could be solved with your help:
Keyboard:
Click to expand...
Click to collapse
Use another Keyboard
Lord Farkward said:
Stamina mode LED:
Click to expand...
Click to collapse
This should be fixed in 4.2.2, it does works as intended though. But I think Sony will give us an option whether to enable it or not in StaminaMode
Lord Farkward said:
Ok I've "repaired" the phone, still exactly the same problems. None of the issues have been solved above.
Anything I should look at, please? Thanks!
Click to expand...
Click to collapse
if it ask whether to do a full wipe or not, do a full wipe.
Repair it with SEUS if not,
flash a respective FTF file.
Thanks again. I did do a full wipe. Still exactly the same :/ will trying flashing I guess
So no one else have the same issues? Is it really just my phone? Just wanted to double check before I go ahead, don't want to go through all that and then come back and find out that all XZs have the same problems, you know... hope you understand
So, I sat down and played around with all settings, and guess what, I've finally managed to get it fixed.
You see, my phone was bought in HK and so its default keyboard was the Chinese keyboard (despite having selected "English" as default language...", so whenever I've changed any settings, it for some reason didn't work.
Once I've changed the default keyboard back to Xperia English, though, all my saved settings (no Google, no smiley etc) are now there. Furthermore, it also automatically switches back to the letters layout after I press on "space" after a punctuation or number.
Wonder why the settings didn't work when default wasn't English though... weird...
Anyway, just for any future references. Hope this will help other n00bs out there in case they run into the same problem.
Now fingers crossed for Sony to fix the LED notifications in stamina mode.......
Yay . I don't have the Chinese keyboard installed so I wouldn't know lol.
The stamina mode led, one Sony staff forwarded it to the technician, whether an option to enable it will come or not is still unknown.
Yeah hopefully they will.
Thanks again for your help mate.

[Q] Home/Back Button not working.

Suddenly my xperia Z3 compact's Home button, back button or even the button which shows the background apps is not working. Although these buttons work perfectly when the device is locked which means nothing is wrong with the touch screen/display (at that time the call button, lock button and camera button are displayed respectively). But I don't understand why these buttons aren't working when the device is unlocked. I've already tested on "safe-mode". It didn't work. Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists. I have attached two pictures so that you can understand my problem. Now someone please help me out.
salehin4070 said:
Suddenly my xperia Z3 compact's Home button, back button or even the button which shows the background apps is not working. Although these buttons work perfectly when the device is locked which means nothing is wrong with the touch screen/display (at that time the call button, lock button and camera button are displayed respectively). But I don't understand why these buttons aren't working when the device is unlocked. I've already tested on "safe-mode". It didn't work. Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists. I have attached two pictures so that you can understand my problem. Now someone please help me out.
Click to expand...
Click to collapse
Try to repair the phone software using PC Companion, if that doesn't change anything either, I have no idea what could be wrong.
salehin4070 said:
Then I flashed the device using flashtool and reverted back to kitkat. But still the same problem persists.
Click to expand...
Click to collapse
Odd issue
Did you wipe anything with Flashtool?
I have a similar issue. I think it's a hardware problem.
You can try the service tests menu (type *#*#7378423#*#* in dialer), but maybe it won't detect any problem since the affected area is in the navigation bar.
I believe your phone recognizes touches in that area when the device is locked simply because it is possible to unlock the phone by swiping up starting from points a little higher than the area where the navigation bar is placed.
The complete description of my problem is in this thread, and I've also found someone who posted screenshots too.
I've attached some screenshots of my phone (using service tests menu).
Unfortunately, I haven't found a solution yet, so I'm thinking about sending it to repair.
istux said:
Odd issue
Did you wipe anything with Flashtool?
Click to expand...
Click to collapse
No! It just started automatically.....But then I rooted the device so that I could use gravity box and have some tweaks over the navigation bar. But nothing works!
joaomateus said:
I have a similar issue. I think it's a hardware problem.
You can try the service tests menu (type *#*#7378423#*#* in dialer), but maybe it won't detect any problem since the affected area is in the navigation bar.
I believe your phone recognizes touches in that area when the device is locked simply because it is possible to unlock the phone by swiping up starting from points a little higher than the area where the navigation bar is placed.
The complete description of my problem is in this thread, and I've also found someone who posted screenshots too.
I've attached some screenshots of my phone (using service tests menu).
Unfortunately, I haven't found a solution yet, so I'm thinking about sending it to repair.
Click to expand...
Click to collapse
btw....Using "Glove mode" helps a bit.....I just don't get it what's wrong in normal mode?
And I've rooted the device....used Gravity box to tweak the navigation bar. I've increased the navbar height from 100px to 110px. So. now it works somehow but only in horizontal mode. In landscape mode it's the same as before. And this thing not works when I'm running any apps. So, It's become kinda irritating to use any apps and lately the right side panel of the status bar has also stopped working. I just don't get it!
degraaff said:
Try to repair the phone software using PC Companion, if that doesn't change anything either, I have no idea what could be wrong.
Click to expand...
Click to collapse
Nothing works :/
salehin4070 said:
No! It just started automatically.....But then I rooted the device so that I could use gravity box and have some tweaks over the navigation bar. But nothing works!
Click to expand...
Click to collapse
I think it's a hardware problem
Flash a new clean stock firmware and bring it to a sony service assistance point.
Good luck!
istux said:
I think it's a hardware problem
Flash a new clean stock firmware and bring it to a sony service assistance point.
Good luck!
Click to expand...
Click to collapse
Yeah, Unfortunately It's a hardware issue.....I went to the service center today and they told me something like the Digitizer should be replaced meaning the whole display should be changed. As I've got no warranty, that leaves me with no choice but to spend a whole lot of money right now
I want to answer like "you have 1 centimetre screen protector or something?" but you already repaired your phone. Hope your phone will be better and your money spent is paid off with a great experiences. And i also hope your waterproofness will not gone after repair.:banghead:
Sent from my D6653 using XDA Free mobile app
Root your device. Install Resolution changer. Open it, leave the width value same, and the decrease the height value, it will make the back key panel null, and your back key position will change. you can use touchscreen smoothly with no problem, even in any app or video player
i have the same problem. Then i use the phone horizontally, everything is ok, anywhere on the screen responds my touch. I think it is a software problem.
Same problem
Inviato dal mio GT-N8000 utilizzando Tapatalk
facing the same problem second time...
This is still a problem for me. I believe it is a software problem. I tried the screen on a game that uses the screen, Piano Tiles 2. The game menu is at the bottom of the screen, right where the Home/Back button is supposed to be. But on the game, this area actually works. Whereas if you exit from the game, that same are-- that same area where it doesnt have a problem in-game-- no longer works when interacting with the sony OS.
What gives?
I also tried updating software, a different launcher, and nothing worked so far. Its been months now and it seems to be deteriorating.
I have the same problem, too. I think it is a software problem, because in the lock screen there is no problem. Using the buttons, in horizontal mode with Sony logo on the right, works.
I'm using official 23.5.A.1.291
It seems there are a lot of devices with this issue (mine is one of them)
Please check here
http://talk.sonymobile.com/t5/Xperi...ll-down-difficult-in-home-screen/td-p/1020360
and here
http://talk.sonymobile.com/t5/Xperi...back-and-home-button-not-working/td-p/1047855
I sent my phone to the assistance last week, I've just received the confirmation it has been repaired but at the moment I don't have any report.
I'm asking myself if this kind of issue could start again in the future... when the warranty will be expired
If any of the capactive keys ( Home, Back and Menu ) buttons don't work. The Z3 Compact has soft-keys so you could try either of the two:
1) Flash a clean ftf, wipe everything. If it works after this it was most likely just a software bug/glitch, but if it still persists..
2) Its most likely a hardware issue related to the digitizer, you could either send it to Sony if you have warranty, or get it fixed by Sony or a black market fixer if you want to save some cash
Good luck
Revontheus said:
If any of the capactive keys ( Home, Back and Menu ) buttons don't work. The Z3 Compact has soft-keys so you could try either of the two:
1) Flash a clean ftf, wipe everything. If it works after this it was most likely just a software bug/glitch, but if it still persists..
2) Its most likely a hardware issue related to the digitizer, you could either send it to Sony if you have warranty, or get it fixed by Sony or a black market fixer if you want to save some cash
Good luck
Click to expand...
Click to collapse
In your opinion isn't quite strange a lot of users have the same issue in the same range of time? This make me think to a bug, not to an hw issue.
Furthermore now also the Z3 seems to have the same...
http://talk.sonymobile.com/t5/Xperia-Z3/Cannot-pull-down-status-bar/m-p/1033034#U1033034
In few days I should have back the phone, will see
A solution that worked for me
Hi,
I'm no expert but the following worked for me.
It seems an app was installed or upgraded that invisibly smothered the screen and prevented interaction.
1. Goto Settings / Apps / Settings (cogwheel) / Draw over other apps / Change all the apps to "No".
2. If you have installed the "Back Button" app, goto Settings / Accessibility / Back Button / Turn off.
The above got it working again - just.
Then goto Settings / Display / Glove mode / Turn on.
Worked a treat. Good luck.

Vibration not working

Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused
How to Fix Vibrate not working
Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.

Lower speaker stopped working

Hi guys,
In short....it's been an week since my Z3 compact D5803 lower speaker stopped working. I've tried almost everything (hard reset, cleaning data from smart connect, restarting in safe mode) but nothing happens. I was just hoping for some advice whether it is a software or hardware issue and what could be done.
Will appreciate any suggestions. Thanks in advance.
P.S. I'm currently running MM 6.0.1; 23.5.A.0.575 on NON rooted device.
nikolay.nachkov said:
Hi guys,
In short....it's been an week since my Z3 compact D5803 lower speaker stopped working. I've tried almost everything (hard reset, cleaning data from smart connect, restarting in safe mode) but nothing happens. I was just hoping for some advice whether it is a software or hardware issue and what could be done.
Will appreciate any suggestions. Thanks in advance.
P.S. I'm currently running MM 6.0.1; 23.5.A.0.575 on NON rooted device.
Click to expand...
Click to collapse
First use the service menu to test the speaker,
open the phone and type *#*#7378423#*#*
select service tests - stereo speaker right & stereo speaker left.
If the speaker is working then it's a software fault.
If it's faulty then you should try and get it fixed via Sony.
Register your Sony phone
Then call support and explain the problem with the phone.
They will get you to try repairing the phone with PC Companion, so be prepared to try this or at least say you have.
They will give you the address of a service centre to send it to, along with a repair code.
Wait 5 days for your repaired phone.
Edit: your phone will be reset to the latest build, so make sure you retrieve any important data before you send it off. Be prepared that it will be factory reset.
Thanks a lot. So I've tried what you suggested and the speaker didn't make any sound. So I'll send it for service.

Camera Unknown Error in my Xperia XZ2 702SO

hi guys, i am terribly sorry if i ask a old questions or something that should be solved, but right now i desperately nowhere else to ask about this. i recently bought xperia XZ2 702SO and for a moment it work very well except the pressure is off. then i go to service centre to make it waterproof again. but after that, my camera just get this "unknown error"message on both camera. i've tried to use another 3rd party apps like instagram, whatsapp, etc the camera just go blank. it frustating me because i haven;t really find solution even in the internet. i already go to different service centre, they said this is not a hardware stuff but after flashing it even downgrade to android 8. but the error still exist. please help me, i don't know what happened to my phone.. i just want it back to normal
thanks

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