Camera Unknown Error in my Xperia XZ2 702SO - Sony Xperia XZ2 Questions & Answers

hi guys, i am terribly sorry if i ask a old questions or something that should be solved, but right now i desperately nowhere else to ask about this. i recently bought xperia XZ2 702SO and for a moment it work very well except the pressure is off. then i go to service centre to make it waterproof again. but after that, my camera just get this "unknown error"message on both camera. i've tried to use another 3rd party apps like instagram, whatsapp, etc the camera just go blank. it frustating me because i haven;t really find solution even in the internet. i already go to different service centre, they said this is not a hardware stuff but after flashing it even downgrade to android 8. but the error still exist. please help me, i don't know what happened to my phone.. i just want it back to normal
thanks

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[Q] Does the camera still work ?

Hello all,
This morning i tried my camera on my diamond, but when i launch the camera app, it gives me black screen. That's so weird. I reinstalled the rom, did hard reset, but get same result. So i want know if that is software issue or hardware issue. If it's a hardware issue, will the camera app launches or not ? Thank's !
So i installed new rom, and when i try to take a picture with camera, it says this "Unable to capture photo. Unable to get frame data from camera device"
What does this mean ? Please help !
Have you tried modifying the option "Encode photos in portait mode" in Advanced config? It causes problems.
If it isn't that, I guess it is a hardware fault. Restore original ROM and send it to repair.
I ain't advanced config...I searched in google after getting the error messae above, i found many people with this issue, some solved it by installing original rom or diff ones. I tried that, but same result, that's weird. Also i can't send it to repair because i ain't guarantee anymore :S
Up..is there anyone ?
Not very helpful, but do you get LESS than a year warranty on yout location?
Have you tried switching between the rear and front camera?
I bought this phone from somebody, and the guarantee is dead at the moment. the camera worked fine for 2 weeks, now i don't know what happen.
@colossuss : Already did it, but got same thing, a black screen
Another up...
I had the same problem. Hard resets and reflashing did not help, luckily I had warranty left. My impression of this phone so far (both my own and from forums) is VERY bad and this is the last time I buy from HTC.
Pff sound sucks, camera is ****ed up...i'll not buy from htc anymore too.

Camera Error... is this just me

Whenever I try to use the camera I get this error
Unable to start. Exit some running applications and try again.
I haven't been able to figure this out, its been this way since forever, now the camera does work if I just turn on the phone and start it up straight away. As soon as I close the camera thats what I get. Nothing appears to be running other than the usual stuff, the today screen for instance, but no applications.
Now do take note I have no micro sd card in the phone at the moment, do you think that could be the problem. Don't see how though.
I haven't really changed much on the phone since getting it but add some pannels. Its been unlocked with HARD SPL, as the phones from Singapore and I'm in New Zealand. Hm, any help more than welcome its really a pain.
I can live wthout a camera, seeing as my previous smart phone didn't have one. I think its more a, I don't like the fact my x1 is having problems kinda thing.
ah yes, i get this bug all the tym (but i have anotha fone 4 camera so its ok)
the only "fix" i've seen is soft reset, or HTC camera
Well at least I'm not alone in the bug.
Its obviously a software fault. I wish I read about it before I spent so much, then would have saved a bit more and gone for the X2
by HTC camera do you mean an HTC camera application? If so do you know where to get it.
Trying to avoid hitting my phone with a hammer to see if that works.
My cam doesnt gives any error but the images are a bit fuzzy/blurry

xperia z question

Hi everyone! First of all i would like to thank you for all the efforts on this forum and the great job all these years.
I have recently bought my first smartphone, sony xperia z.
I would like to ask for a verification about a strange thing i saw. I have stock 434 firmware of sony no root, unlocked bootloader though for future custom roms. Phone working okay.
Today when i entered the *#*#7378423#*#* service menu, on the service tests menu, when i press on the various options i get a result, but when pressing on PRESURE senson and on WATERPROOF, i get this DEVICE DOES NOT SUPPORT THIS OPTION ?
I think this is kinda strange. Should i send it back? or is it a firmware bug? I wouldn't like to test with water by the way
Can anyone else verify ?
Thank you very much for any answers
nick antony said:
Today when i entered the *#*#7378423#*#* service menu, on the service tests menu, when i press on the various options i get a result, but when pressing on PRESURE senson and on WATERPROOF, i get this DEVICE DOES NOT SUPPORT THIS OPTION ?
I think this is kinda strange. Should i send it back? or is it a firmware bug? I wouldn't like to test with water by the way
Can anyone else verify ?
Thank you very much for any answers
Click to expand...
Click to collapse
I can verify that we all get the same message. No clue why though.

[Q] Problem with flash

I have this issue that makes the photos taken in low light conditions (totally dark sometimes) with the flash on have a white and sometimes blue hue on the right side of the image. I don't have any case/ screen protector on the back side of my phone and the lens is absolutely clean. I've called the guys at Sony Xperia support and they told me to use the diagnostic tool to see if the camera and the flash were working and asked me to repair my phone with PC companion software update. Even after going through all of this there seems to be no change whatsoever Has anyone else had this problem with their xperia z1?
You have the same problem with the camera like many already reported.
Same here: http://forum.xda-developers.com/showthread.php?t=2613386
I also had the same problem and like many said to me, I telling this to you, learn how to use the camera on the phone.
I know this seems rude and I agree with you and I also do not agree about that because I don't spend a lot of money to waste my time to set up the Camera properly to avoid white ghost on my pictures, specially when I use iAuto Mode.
So what is the main reason and problem here? Like I already said this many times, the flash is too close to the lens. Technically nobody can said I am wrong if I said that because all we know if the flash will be more distanced from the lens we will get better pictures. Not all the users have this problem too, let's clarified here.
Now the solution is just only one, with some options you can avoid that and try different method to avoid the white/blurry shadows on your pictures. Many posted different type of solution and different settings so I can suggest to you only one thing, try and find the right options by your self, good reason to understand how working the camera too.
thank you. Will see what the guys at the service center are going to say when i take my phone to them.
Took it to the service center where they told me that they would install the "Original" Software ( a thing only they would have according to them) and that it would take 2 DAYS to download it. they didn't even listen to me when i said that i repaired the thing with pc companion. Whenever i have a problem, these guys seem to think that flashing their ORIGINAL firmware would magically solve all the problems.
EDIT : Got a new phone after they replaced mine and even the new one has the same problem. Guess the person who decided not to put a flash in z ultra was a genius

Vibration not working

Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused
How to Fix Vibrate not working
Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.

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