Database Develop

Strange audio issue

It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.

foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.

Ah okay - at least I'm not alone with this issue, good to know.

It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.

It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?

bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo

Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.

I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.

zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.

foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.

well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?

Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?

I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.

My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.

Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.

I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.

I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey

I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I don´t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.

same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?

Xperia Z Vibrator not working

The Xperia Z vibrator is not working
I got my Xperia Z (white) yesterday from the Sony Store. It was officially available in India from yesterday.
After switching ON the phone for first time, it seemed to vibrate once. After that I charged it a bit (for 40mins), connected it to PC companion and had an update installed (Although firmware version still remained same....so God knows what the update was all about). After that I installed my apps and everything seemed fine. I did not notice the Vibrator issue till the time I put my phone in silent mode today and as a result later realized that I had 15 missed calls since the vibrator had not worked.
I went to the service menu and did service test for all functionalities. Everything apart from the vibrator works correctly.
Can this be a firmware problem owing to the firmware that was installed through PC companion?
Or is it a faulty set itself?
I'll try to reset everything and probably go for a repair through SUS. If it works, I'll report back. Else it is back to the service centre I guess.
Just another question. If I return it to the service center now, I should get a replacement...right?? Or will they repair it instead? Its just been 2 days :'(
Damn I loved the phone so much and within a day I have this issue :'(
Anyone else having a similar problem????

Most people are having issues with the notification led, but not the vibrator. I'm beginning to suspect it's a hardware issue since it doesn't even vibrate once when you power on the phone..

cliffordlee said:
Most people are having issues with the notification led, but not the vibrator. I'm beginning to suspect it's a hardware issue since it doesn't even vibrate once when you power on the phone..
Click to expand...
Click to collapse
I'm going to the service centre tomorrow.
They are gonna replace it....right? Since it's just 2 days old and clearly a manufacturing defect with my handset??
I really hope they replace it

Having the same problem with mine. Returning tomorrow in hope to get a new one.
*Got mine replaced with a new unit today.DOA.
Sent from my Nexus 7 using xda app-developers app

[Q] Microphone not usable

Hi,
I'm unable to use my microphone on my Phone. When I call someone they can't hear my voice. When I launch the Google Search Mic, it doesn't detect any sound unless I scream or hit the phone, but the gray circle isn't big (meaning its not picking up too much sound). However, when I run the diagnostics tool within settings, I can hear even whispering.
This issue started since a few days ago. I was at a pool party and had the phone in my pocket. All ports were sealed, phone ON. I was recording audio at the time. I went in through the shallow end and I realized I had my phone in my pocket, 5 mins later. My phone was OFF when I pulled it out. When I powered it back ON after getting a towel to dry it, it did some weird sequence ( SONY logo, then picture of a triangle with a wrench and screwdriver inside). I had to hold the Power + Volume up to get out of it. I powered it back on and it booted into the OS, surprisingly. I found there were no problems...except for the mic. I dried my phone and all, no water internally.
Just yesterday I restarted my phone to clear out some RAM. I notice it was doing this weird sequence again, except that time instead of the triangle with a wrench it was a picture of android, progress bar on the bottom. It rebooted again to the OS, nothing's different.
Here's my configuration:
-STOCK 14.1.G.0.534
-C6903
-No Warranty
-Locked bootloader
-No Root, recoveries, and busybox
I flashed everything to defaults using SUS to see if it's a software problem, but that didn't fix it. I factory reset and it didn't work. What can I do to fix this? Is there an app I can download to amplify the mic (or file)?
Using Earbuds fixes the issue. But I don't prefer it attached to my phone all the time.

Flash and Update to the latest Firmware and check is the problem persist, wipe everything. If you do not want the latest FW then Update to JB 4.3 FW .136. It doing crazy so I will recommend to upgrade and wipe all. if then the problem still there and it still go out of software then I will start think about something worse than just a Software problem.

eclyptos said:
Flash and Update to the latest Firmware and check is the problem persist, wipe everything. If you do not want the latest FW then Update to JB 4.3 FW .136. It doing crazy so I will recommend to upgrade and wipe all. if then the problem still there and it still go out of software then I will start think about something worse than just a Software problem.
Click to expand...
Click to collapse
I forgot to mention on my post: When I use Speaker phone the mic works. I turned off the Mic suppression and tried with speaker phone off, but nothing.
I'm upgrading the phone to latest atm, will report back.

Upgrade did not help me.
Isn't there 2 mics on this phone? Maybe 1 of them broke...not sure.
Is this a hardware issue?

eclyptos said:
if then the problem still there and it still go out of software then I will start think about something worse than just a Software problem.
Click to expand...
Click to collapse
I looked at the service manual and saw there are two mics: one on the top at the back of the phone, and one on the bottom inside the speaker. I used Audacity to generate a mid-high range frequency of sound. I connected earbuds to my laptop and put the ends to the mics. The mic on the top back of the phone picks up sound. The mic inside of the speaker doesn't.
EDIT: Started the service menu. Secondary mic is ok, primary mic broken.
I'm convinced this is a Hardware issue. If I send my phone to Sony to service the primary microphone, how much will it cost, minus the inspection fee? Estimates are ok.

kentexcitebot said:
EDIT: Started the service menu. Secondary mic is ok, primary mic broken.
I'm convinced this is a Hardware issue. If I send my phone to Sony to service the primary microphone, how much will it cost, minus the inspection fee? Estimates are ok.
Click to expand...
Click to collapse
No body can tell. Just ask them.

[Q] Vibration stopped working

Hi,
Have a Z3 Compact for less than a week.
Awesome phone, but all of a sudden, any vibration stopped working.
It doesn't vibrate when a phone call is coming in, nor as a feedback to keyboard typing, nor when one switches the phone off, nor for any notification.
I obviously turned vibrate on to do this test.
The diagnostic tool does not trigger a vibration either.
A full factory reset did not fix it...
I am afraid this is a hadrware problem... but I'm asking anyway: any idea guys?

arcticfrancky said:
Hi,
Have a Z3 Compact for less than a week.
Awesome phone, but all of a sudden, any vibration stopped working.
It doesn't vibrate when a phone call is coming in, nor as a feedback to keyboard typing, nor when one switches the phone off, nor for any notification.
I obviously turned vibrate on to do this test.
The diagnostic tool does not trigger a vibration either.
A full factory reset did not fix it...
I am afraid this is a hadrware problem... but I'm asking anyway: any idea guys?
Click to expand...
Click to collapse
I have a similar problem, see my thread - http://forum.xda-developers.com/z3-compact/help/vibration-randonly-t2953485/
Try giving your phone a shake and see if it comes back to life. I haven't sent my phone to Sony yet, haven't had the time, but in my case it must be a hardware issue

Fix sony Z3 Vibrate not working

Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything

My vibration stopped working months ago. Every so often it comes back, but it's very faint and doesn't last long. Thought it was just me but it's weird this is an actual problem with the phone.
Sent from my D5803 using Tapatalk

guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.

braveally said:
My vibration stopped working months ago. Every so often it comes back, but it's very faint and doesn't last long. Thought it was just me but it's weird this is an actual problem with the phone.
Sent from my D5803 using Tapatalk
Click to expand...
Click to collapse
My Xperia XA2 H3113 Android Pie 9.0.0 has stopped vibrating too!

Vibration not working

Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance

Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused

How to Fix Vibrate not working

Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.

Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything

guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.