Database Develop

Moble Data Disconnects

Recently I've notice my mobile data will disconnect sporadically. I'm not sure if it related to the phone or service. Is there a way to tell?
BTW, I'm in the Los Angeles area.

I've been having this problem too. I haven't been able to find a fix yet.

Have you tried updating PRL and Profile?

tgigh said:
I've been having this problem too. I haven't been able to find a fix yet.
Click to expand...
Click to collapse
I had the same problem when sprint was doing NV deployment in my area!
My problem went away after sprint was done in my area!
Sent from my HTCONE using xda premium

Do you have sleep mode on or data connection checked in your power saver menu?
Sent from my HTCONE using xda app-developers app

I've noticed the same here in VA. It'll drop for a few seconds then come back.

I still have a connection, but I am noticing 3G/4G flickers in northern Virginia. Hopefully our markets go live soon (officially, anywhoo).

I've updated the prl and profile and have had sprint reprovision data twice. I'm not using battery saver or anything either. The only thing that seems to keep data stable is if I set mobile data to 'CDMA only'.

LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?

I've been having the same issue. However it didn't start till after I unlocked my bootloader and flashed a new ROM. I think it may just be bad timing but I've called Sprint to see if they are doing any work and I've been told no. (For what that's worth)
I also have a GS 3 & 4 and neither of them are having the issue.

lehalter said:
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
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Click to collapse
I'm thinking that is the cause of this issue. About 60% of San Francisco has LTE now and I'm thinking the phone just has trouble staying to one tower or another. Still it's a frustrating issue.I didn't have any of these problems on my iphone 5 before or after switching back and forth.

##72786#
Sent from my HTCONE using xda app-developers app

WiFi connection issue...

I'm having an issue where I cannot stay connected to my WiFi network. Everytime I disconnect, I have to sign back in...it won't auto connect. I've tried multiple roms and kernels with the same result. Any quick fixes that yall know of?
Sent from my HTC One using Tapatalk 2

powerwagon said:
I'm having an issue where I cannot stay connected to my WiFi network. Everytime I disconnect, I have to sign back in...it won't auto connect. I've tried multiple roms and kernels with the same result. Any quick fixes that yall know of?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
try resetting your modem, that's strage...

matt95 said:
try resetting your modem, that's strage...
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Click to collapse
Yea, I should have said I just tried that and no go...still have to type in password every time I come back home. No idea what's going on.
Sent from my HTC One using Tapatalk 2

Actually I have a problem with mine dropping WiFi all together. I know it is working because my husband's iPhone stays connected and it still works when mine has dropped. Lost 4 calls today because of that problem. Tried tinkering with the WiFi setting on the One between 2.5 ghz and 5 ghz and auto. Makes no difference. Connection lasts maybe 5 or 10 minutes then it disconnects. If you have a solution let me know.
Sent from my HTC One using xda app-developers app

Have you tried looking to see if your phone is actually saving the password? It is saved in the following location;
/data/misc/wifi/wpa_supplicant.conf
Open this file up using a file explorer with root capabilities. Is your network SSID and password in there?

cmraymond said:
Actually I have a problem with mine dropping WiFi all together. I know it is working because my husband's iPhone stays connected and it still works when mine has dropped. Lost 4 calls today because of that problem. Tried tinkering with the WiFi setting on the One between 2.5 ghz and 5 ghz and auto. Makes no difference. Connection lasts maybe 5 or 10 minutes then it disconnects. If you have a solution let me know.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
If your wifi is dropping whilst sleeping I found out this may be cause: http://forum.xda-developers.com/showthread.php?t=2267281 (at the end of the thread)

padsmcnulty said:
If your wifi is dropping whilst sleeping I found out this may be cause: http://forum.xda-developers.com/showthread.php?t=2267281 (at the end of the thread)
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Click to collapse
It isn't when sleeping. If I am on an spp or browsing internet, I just lose connection.
Sent from my HTC One using xda app-developers app
---------- Post added at 10:42 AM ---------- Previous post was at 09:45 AM ----------
wnp_79 said:
Have you tried looking to see if your phone is actually saving the password? It is saved in the following location;
/data/misc/wifi/wpa_supplicant.conf
Open this file up using a file explorer with root capabilities. Is your network SSID and password in there?
Click to expand...
Click to collapse
It is saving it because all I do to get it back on
Is turn off WiFi and turn it back in again. Then it works for five minutes or so. And I looked at the link that was provided above and made sure I had WiFi on always power saver off etc. See what it does tonight.
Sent from my HTC One using xda app-developers app

cmraymond said:
It isn't when sleeping. If I am on an spp or browsing internet, I just lose connection.
Sent from my HTC One using xda app-developers app
---------- Post added at 10:42 AM ---------- Previous post was at 09:45 AM ----------
It is saving it because all I do to get it back on
Is turn off WiFi and turn it back in again. Then it works for five minutes or so. And I looked at the link that was provided above and made sure I had WiFi on always power saver off etc. See what it does tonight.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sorry, my response was directed towards the OP. Should have made that clearer.
Sometimes dropped connections with android phones comes from having your router set to 'auto' for channel selection. If yours is this setting, try changing it to a fixed channel. Use the app Wi-Fi Analyzer to find a clear channel.
Sent from my HTC One using xda premium

wnp_79 said:
Sorry, my response was directed towards the OP. Should have made that clearer.
Sometimes dropped connections with android phones comes from having your router set to 'auto' for channel selection. If yours is this setting, try changing it to a fixed channel. Use the app Wi-Fi Analyzer to find a clear channel.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Well I contacted HTC, and I did the steps ad posted above and so far no problem. Of course it will probably happen after I post this knock on wood. Didn't have to do what HTC said below since it works now but will definitely do it if the problem persists. I also uninstalled a battery widget because one of the posts said to try that also.
We are sorry to hear that you are having issues with the Wi-Fi connection on your HTC One and can certainly provide some assistance to help resolve the issue.
To start, we will need to check a setting on the device. From the Home screen, access Settings>Wi-Fi>Menu>Advanced. Make sure the DLNA Auto-IP is disabled. Also, I know you have also changed it prior but set the Wi-Fi frequency band to 2.4 GHz. We will need test the combination to see if there is any difference.
If needed, we will need to make sure there is not an issue with the phone trying to get through your network’s security. For this, we will first need to remove the network from the phone. Access Settings>Wi-Fi then tap and hold on the name of the network to select Forget Network. Once done, reboot the phone and temporarily remove the security from the network. It should be open with no password and the SSID being broadcast. This is only temporary so we can test the phone to see if the same thing continues with an unsecured network. Once this is tested, you can add the security back to the network.
We would also recommend testing the phone with other public networks to see if you still having issues with the connection.
Feel free to reply should you have any further questions, Christina. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 8 am to 1 am ET, 7 days a week.
If you would like to leave feedback regarding your experience with HTC, you can click the feedback link below to close the ticket and access a brief survey.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Dayton
HTC
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Sent from my HTC One using xda app-developers app

Having the same issue with the wifi. Connection is erratic even if I am in the same room as the router/superhub. I went to the store today and they tested it there as well. They uninstalled some power saving apps and it seemed to work ok but at home same issues. Loosing connection when surfing and if I leave the room no connection at all.
Will have to get back to the store tomorrow to get it replaced.

powerwagon said:
I'm having an issue where I cannot stay connected to my WiFi network. Everytime I disconnect, I have to sign back in...it won't auto connect. I've tried multiple roms and kernels with the same result. Any quick fixes that yall know of?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Hey, are ya using an international ROM on an ATT One? I know with trick droid there was a recent issue where ya had to select "international" mode for things like WiFi to stick, WiFi tethering etc.
Ps. I remember ya from the GN2 Forums! My old username was cjsspape haha
Sent from my HTC One using xda premium

Bladerunner1825us said:
Hey, are ya using an international ROM on an ATT One? I know with trick droid there was a recent issue where ya had to select "international" mode for things like WiFi to stick, WiFi tethering etc.
Ps. I remember ya from the GN2 Forums! My old username was cjsspape haha
Sent from my HTC One using xda premium
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Click to collapse
Yea man...I remember you...haha. The One is bringing a lot of good people over from what I've been seeing.
As far as using an international ROM, yes I am....was using Trickdroid, but now I'm trying out AndroidRevolution 8.0...same issue. Next time I flash another Rom, I'll try the international setting instead of the ATT setting. Wouldn't I have to change the APN if I did that, or does that setting adjust something else?
Sent from my HTC One using Tapatalk 2

powerwagon said:
Yea man...I remember you...haha. The One is bringing a lot of good people over from what I've been seeing.
As far as using an international ROM, yes I am....was using Trickdroid, but now I'm trying out AndroidRevolution 8.0...same issue. Next time I flash another Rom, I'll try the international setting instead of the ATT setting. Wouldn't I have to change the APN if I did that, or does that setting adjust something else?
Sent from my HTC One using Tapatalk 2
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Click to collapse
Nah I didn't have to change anything. I get average 15-25 meg lte speed. A lot of guys were having the WiFi passwords reset on boot with the att package checked in aroma. From what I've seen the only difference with international & att is the signal icons. I had to switch because WiFi tether wasn't working under att.
Sent from my HTC One using xda premium

Day two and WiFi still going good! Have no clue why it was doing it the first day I did it. Just turned power saver off. WiFi on during sleep always. Removed my battery widget. Rebooted phone, no problems since.
Sent from my HTC One using xda app-developers app

I sometimes have the same wifi problem. I think I have to wait untill there is a software fix.
UPDATE: I bought a new router (<with wifi support 2G and 5G) and all my problems are solved.

Data problem need advice!

I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
Sent from my HTCONE using xda premium

gutrrob said:
I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
Sent from my HTCONE using xda premium
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Click to collapse
Ur not alone.......I've experienced this on several phones, including Samsung. Don't know what causes it, but the data toggle trick that you mentioned always works for me.

I haven't experienced this with any other phone except this 1 I will keep a close eye on it.
Sent from my HTCONE using xda premium

I've noticed it happens when there is work being done on your tower.
Sent from my HTCONE using xda app-developers app

Anyone having problems with 3 UK?

Since last night my mobile data has just stopped working I have full signal but it won't pick anything up, It was strange that it worked then it stopped
I hear people have had other issues with 3 on HTCs aswell.
Sent from my HTC One using xda premium

adz3d said:
Since last night my mobile data has just stopped working I have full signal but it won't pick anything up, It was strange that it worked then it stopped
I hear people have had other issues with 3 on HTCs aswell.
Sent from my HTC One using xda premium
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Click to collapse
In all fairness, 3 isn't and has never been a great network, they've gotten a bit better but still need some work.
As for your phone.
Check your APN (reset it and check it)
Check packet data is on ( you'd be surprised)
Obviously do a long hold on power to reboot the phone fully.
Remove the sim and check it in another phone.
Try a different 3 sim in your phone if possible.
I have had a few problems with my sim not being recognised at all and knocking airplane mode on for a few seconds seems to fix it.
Hope this helps m8
PS: its possible it could just be a problem with the network too, give them a call.
Sent from my HTC One using xda premium

adz3d said:
Since last night my mobile data has just stopped working I have full signal but it won't pick anything up, It was strange that it worked then it stopped
I hear people have had other issues with 3 on HTCs aswell.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Turn data of and back on that should do it

adz3d said:
Since last night my mobile data has just stopped working I have full signal but it won't pick anything up, It was strange that it worked then it stopped
I hear people have had other issues with 3 on HTCs aswell.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Yes, me too.
Since around 22:00 last night. I've tried
Rebooting my phone
Toggling airplane mode
Toggling mobile data
Removing SIM card
My mobile data in settings is switched on and has "Disconnected because service is unavailable" written underneath it.
Hopefully they get it back on today at some point...
Sent from my HTC One using xda premium

I'm also on three. Flashed the newest trick ROM with 4.2.2 at about 11 last night and now no mobile data at all!

Definitely an issue with the network
It's not your settings or your handset or your sim or your ROM - it's the 3 network, people are reporting a problem with mobile data connections across the UK.
For example:
http://www.coolsmartphone.com/2013/06/04/three-data-offline-across-the-uk/
http://forums.digitalspy.co.uk/showthread.php?p=66231699
http://forums.overclockers.co.uk/showthread.php?p=24391311
http://www.knowyourmobile.com/three/20341/three-3g-mobile-data-services-hit-network-outage

adz3d said:
Since last night my mobile data has just stopped working I have full signal but it won't pick anything up, It was strange that it worked then it stopped
I hear people have had other issues with 3 on HTCs aswell.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Yes I,m experiencing connection problems on my mobile data connection, 3 know about it and sat "they are working on it "
---------- Post added at 09:24 AM ---------- Previous post was at 09:14 AM ----------
Contacted 3, and eventually got a reply, "We are working on it" thats it!

https://twitter.com/ThreeUKSupport/status/341826986668331008

same here, calls are abit spotty too and kept cutting out on me

http://news.sky.com/story/1099153/phone-operator-3-confirms-data-network-woes
Looks like it's working again for some areas:
http://forums.digitalspy.co.uk/showthread.php?t=1833111&page=3

yep its back up for me now

My Internet is now back! Great timing by 3 lmao. First time I've flashed a ROM on my brand new phone and I think I've ruined it!

dladz said:
As for your phone.
Check your APN (reset it and check it)
Sent from my HTC One using xda premium
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Click to collapse
I realise from subsequent posts that this seems to have been a problem with 3 network (now resolved), however for future could you please advise what the correct apn setting is for 3 UK .
Sent from my HTC One using xda app-developers app

Well it good to know it's back up thanks guys.
Sent from my HTC One using xda premium

paul_59 said:
I realise from subsequent posts that this seems to have been a problem with 3 network (now resolved), however for future could you please advise what the correct apn setting is for 3 UK .
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Here u go
http://www.geeksquad.co.uk/articles/series/apn-mobile-network-settings-learning-series

no evdo/1x?

so I thought my software was mucked up but then I read a bunch of people are having connectivity issues over the past few days. sprint is blaming my phone but I doubt it, specially with it being a known issue.
basically the phone is having a really tough time conecting to evdo and 1x so much so that I can happily be surfing the web in lte and yet I cant make any phone calls or text messages
anyone else having this issue? and has anyone found something to help?
Sent from my 831C using XDA Free mobile app

reinaldistic said:
so I thought my software was mucked up but then I read a bunch of people are having connectivity issues over the past few days. sprint is blaming my phone but I doubt it, specially with it being a known issue.
basically the phone is having a really tough time conecting to evdo and 1x so much so that I can happily be surfing the web in lte and yet I cant make any phone calls or text messages
anyone else having this issue? and has anyone found something to help?
Sent from my 831C using XDA Free mobile app
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Click to collapse
Most of us have had luck by changing from LTE/CDMA to CDMA only in your network settings. Until there is a software update we are all stuck for now. I had sending text issues for a day or so then that went back to normal. It's a Spark issue. do not worry too much. Neither Sprint or HTC is saying anything about when the update will come.

blader3759 said:
Most of us have had luck by changing from LTE/CDMA to CDMA only in your network settings. Until there is a software update we are all stuck for now. I had sending text issues for a day or so then that went back to normal. It's a Spark issue. do not worry too much. Neither Sprint or HTC is saying anything about when the update will come.
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holy stuff! it fixed it. (except for now I don't get lte...) so does Sprint know about this? are they lying to me? how do they get away with it?
Sent from my SM-T217S using XDA Free mobile app

reinaldistic said:
holy stuff! it fixed it. (except for now I don't get lte...) so does Sprint know about this? are they lying to me? how do they get away with it?
Sent from my SM-T217S using XDA Free mobile app
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Click to collapse
Yeah they know. Just are not willing to tell us about when a update might come