Database Develop

need help with warranty! nexus one

ok so these days... i been using RA. alot probably flashing 30 times a day
because of the wifi problem.
the trackball decided to stop working
when i scroll it up it wont work.
scrolling down , left, right works.
(my phone is unlocked) <- i know it avoids the warranty.
so..i decided to take chance and call HTC about warranty
this is what im gonna tell them
that my wifi isnt working
and i didnt find it out till now cause i never used wifi, and used 3G. and recently i canceled my plan and i dont have data plan anymore
so when i tried to use wifi it didntt work , and tell them i already did hard reset and soft reset and even called my router's company and changed the setting of the router and they told me that it has to be the hardware problem of my phone
So, this is my plan
1, call HTC
2, tell them wifi isnt working and its a hardware problem
i have that strange screen touch issuse too when i hold the phone tightly and try to touch the screen it doenst work, and it thinks im touching the bottom of the screen so it goes into menu and dialer when im clicking the middle of the screen, or vibrate cause it thinks im clicking the capacitive button.
3. i'll demand a replacement, and when i send my phone back hopefully it will cover by warranty( i know unlocking the phone avoids the warranty but i know many people have succeded getting replacement eventhough their phone was unlocked)
4. when they receive mine and it turns out its not covered by warranty are they going to charge my 500 dollar.
or find out that my trackball is broke.
what things do that ask? when i call them ? did anyone go through the process? do they require credit card number and all?
bought my phone through craigs about 3 weeks ago i think
lost the number of the seller..( that son of [email protected]#@# told me everything was working when i got it the wifi wasnt working)

EDIT: should i just complain about the screen?
i doubt they're gonna test the wifi and all.
does anyone knows how they inspect their device?
in what awy do i have higher chance getting replacement without issue.
Complain about the screen not working properly which is hardware issue
complain about the wifi <--- could b cause of rooting and messing up idk..
well..i already googled it and trackball isnt covered by warranty..
i have AMOLED screen but..dont really care about if i get SLCD or not..

so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working

disgustip8ted said:
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
Click to expand...
Click to collapse
i already did but i heard that trackball are not covered by warranty.

It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.

pwig said:
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
Click to expand...
Click to collapse
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!

eunkipark92 said:
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
Click to expand...
Click to collapse
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom

andy2na said:
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
Click to expand...
Click to collapse
yup already put everything back to stock. FRG83D

update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon

So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App

mac208x said:
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
When u call them, you have 2 choices, you can either do swap or do repair
in my case i did swap. they will require your credit card number
and you will have $530, pending on your credit card, you have to send it back your old n1 if you want the charge to be dropped
or you can just send your n1,which will take longer..

Rather than creating another thread for a similar issue...I am having issues with my power button. Sometimes it takes about 5 tries to get the screen to come on.
My question is, are they swapping with N1's or does the AT&T version get something else? I have heard about someone receiving a Captivate instead and I do not want a branded / locked phone.

eunkipark92 said:
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
Click to expand...
Click to collapse
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?

andy2na said:
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
Click to expand...
Click to collapse
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life

eunkipark92 said:
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
Click to expand...
Click to collapse
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/

andy2na said:
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
Click to expand...
Click to collapse
its ok most people cant tell the difference unless its side by side
i cant tell the difference..

update #3: dec-02-2010
i have sent out my old nexus one to HTC
and i just got a mail from them saying they have received my n1 and is in process of inspecting
we'll see how it goes, hopefully they wont charge me
update #4
service is complete. they didnt charge me
update #5 dev-04-2010
sold my nexus one now have mytouch 4g. bye guys

dont know what to do

planning to buy this phone but i am afraid that i will catch one with a bad camera (camera creating purple/pink tint for the indoor pictures)
i read some forums and i don't know if its a software problem or hardware...the main problem is that i will buy new in the box sealed but with no warranty..... somebody can help with an advice
the statistic is making me worried :http://forum.xda-developers.com/poll.php?do=showresults&pollid=14531

Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.

Atrax_ said:
Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.
Click to expand...
Click to collapse
so it's possible in time to get this problem with the camera?

teapa said:
so it's possible in time to get this problem with the camera?
Click to expand...
Click to collapse
Many phones got this problem even after sending it back to htc for fixing. Nobody really knows if its software or hardware sided.

I would recommend Nexus 5 instead. If you think that camera will be an issue than please don't take the risk. It's your hard earned $600 that you are spending. Go for the maximum utility, satisfaction. If low light camera capability is important for you, this phone is not worthy of a phone.
Written from a user who has this issue, and had no success in getting it fixed via HTC.
Sent from my HTC One

Bottom line this is the best phone ever made. Most cameras are fine just check everything out when you get the phone. 4.3 update is rolling out. Get a good case like Otterbox Commuter and a screen protector. Use Nova launcher. Here is my homescreen
Http://onlinedivorceclass.net/s9.png

I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app

after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:

shehade08 said:
I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
to check you camera make a small (3-4 mins) full hd video and after try to take a picture on low light conditions

I bought my phone in May and by July it started developing the purple tint. While it's not guaranteed that you will get the purple tint, there have been lots of people who do.
Don't get me wrong. I still love my One especially for the Boomsound and LCD display. But I can live with the camera issues cos I use several phones concurrently so I just use another phone if I have to use the camera.
Ultimately it's your call. But my advice is pay extra for the warranty. Especially for this model. Cos if you start getting problems, without warranty you will have no recourse.
Sent from my HTC One using Tapatalk 4

3rd phone here and have not had this camera issue on any of the 3

All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app

twerg said:
3rd phone here and have not had this camera issue on any of the 3
Click to expand...
Click to collapse
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...

Albert Poon said:
All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This is the sad truth =\

I'm on my 5th phone. The 4 previous phones had other hardware/build issues but none had the camera problem. My sensor is...st vd6869(1.0) cinesensor 2013-05-11.

teapa said:
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...
Click to expand...
Click to collapse
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One

Thug_4_Life said:
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One
Click to expand...
Click to collapse
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility

teapa said:
even if i never owned had the phone i am loving it..
Click to expand...
Click to collapse
Idk what kind of answer you want as you already said that you love the phone even after considering the facts that you don't own the phone and are aware of the purple tint issue. After all, you make your own choice, we can only help.
Sent from my HTC One

st vd6869(1.0) cinesensor 2013-02-18
Bought mine on day one of it's release in Taiwan and have had no issues with the camera.

teapa said:
after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:
Click to expand...
Click to collapse
100% sure it's software, most phone I have had have had purple/pink or greenish tones in some circumstances which could be corrected with whitebalance settings. My one had purple pictures too after 422 upgrade but now is fine again after 4.3 but maybe not sensor are 100% the same and it might take a little more tweaking by htc to get it right. The One is the best arounfd 5 inch phone out there by a long shot, sense rocks, boomsound, I couldn't live without it anymore, zoes are awesome, the live gallery, blinkfeed. All in all the One is so much better than the SGS4, only if you wany a phablet I would consider another phone.....
---------- Post added at 09:05 AM ---------- Previous post was at 08:54 AM ----------
teapa said:
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility
Click to expand...
Click to collapse
only 37 people responded, there are thousands of One users on XDA who probably don't have any problems at all and therefor never checked that thread or bothered to respond

[Q] why is my camera taking such bad photos?

Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app

rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I had that exact sort of issue with purple wavy haze like yours (especially when the phone was warm it appeared to happen quicker) - basically check this forum for all relating to the camera tint issue: http://forum.xda-developers.com/showthread.php?t=2317507
I believe it to be a hardware issue, I managed to exchange mine for a september build which is better
Michael

rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app

rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Looking at both pictures the discoloured areas appear in the same place despite the pictures being taken with different views. This tells me there may be an issue maybe with the lens itself rather than the camera. Not a solution, but may help in figuring out your problem. I'm guessing you have tried cleaning the lens with a soft lint free cloth?

rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yeah your right there, even when I move the camera the cloudy effect stays in the same part of the screen. Yeah ive tried cleaning the lense as well as I can with still no long. I like the HTC one but this problem is driving me mad, even the front camera in low light makes everything really orange, and just generally takes bad photos.hoping I can get it sorted soon.
Thanks
Sent from my HTC One using xda app-developers app

well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.

rossm1873 said:
well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.
Click to expand...
Click to collapse
Complain, and see if you can get your phone replaced
Sent from my iPod touch using Tapatalk

I have the same issue with my last two HTC's.. It took a lot of patience and saying NO to HTC to give me another refurbished one, but a new one. Finally HTC came to the party after about 4 week of trying. I should have my new replacement phone next week.

[Q] Purple camera fix?

Was there ever a solution to the purple camera problem? My wife is starting to get fed up with it. I haven't had the problem on two different One's.

tatonka_hero said:
Was there ever a solution to the purple camera problem? My wife is starting to get fed up with it. I haven't had the problem on two different One's.
Click to expand...
Click to collapse
Seems to be an actual hardware issue, at least for me and some others. I've contacted HTC, they replied at first trying to do some software fixes, after determining its hardware, they want me to call some 800 number, I will tomorrow.
Here http://forum.xda-developers.com/showthread.php?p=42400071 had someone continuing to return theirs for service, until the camera module was replaced with one from sharp, then the issue was resolved.

tatonka_hero said:
Was there ever a solution to the purple camera problem? My wife is starting to get fed up with it. I haven't had the problem on two different One's.
Click to expand...
Click to collapse
4.3 was supposed to fix it and it did for me, if it's still doing it after the update , get it replaced.
Sent from my HTCONE using Tapatalk

mine just went purple out of nowhere, for no reason.. but it did it after the first big update (4.2 i believe?) after its initial release.
like, the firmware update borked the hardware, and left it permanently damaged.
its never been the same since.
i wonder if the issue has been fixed with the htc one max

horr1blek1tten said:
4.3 was supposed to fix it and it did for me, if it's still doing it after the update , get it replaced.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
I was hoping someone had found a fix I could implement on her phone. She doesn't have TEP so it'd be $75 to get hers replaced.

It should be under warranty its a factory defect HTC would fix it but you wouldn't have a phone til u get it back.
Sent from my HTCONE using Tapatalk

HTC One Refurbished

Hi,
I went to Sprint and talked to them about my defective HTC One (purple camera tint). They said that since they couldn't replace the camera, they ordered me a refurbished one. Now, I paid full price for my current NEW One and I was wondering if I could argue with them to have them give me a new One instead of a refurbished one. Or is it even worth it to get it replaced? I'm not sure if the purple tint is a software or hardware defect so Idk.
Thanks
Sent from my HTC One using XDA Premium
EDIT: I bought my One from Best Buy if that matters at all.

Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.

I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!

BMP7777 said:
Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.
Click to expand...
Click to collapse
The purple tint shows up in usually all of my pictures, not just low light
Sent from my HTC One using XDA Premium

Lancerz said:
I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!
Click to expand...
Click to collapse
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium

syed239 said:
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium
Click to expand...
Click to collapse
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.

Lancerz said:
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.
Click to expand...
Click to collapse
Yeah I understand. I called HTC and I decided to send it to them. I even told them about the power button being flushed in with the top of the phone and they said that they could definitely look at that. Thanks!
Sent from my HTC One using XDA Premium

Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk

I have the same problem.
Mine has the same purple haze on low light conditions, I'm running stock w goodies One 1.18 (4.1.2). I have the geeksquad insurance with best buy and i was wondering if I should return the phone to stock before I take it in. By the way I just got a termination letter from sprint for excessive roaming and weighting my options before I connect my line. I love my HTC one but since I'm probably moving to T-Mobile by the end of the month and with this camera issue that several people are having I'm probably going with a Note 3 or a Nexus 5.

acuzerfdw said:
Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
I never rooted my One so I'm not sure. Didn't really feel the need to run a custom ROM
Sent from my HTC One using XDA Premium

Just an update even though this thread is dead:
I just got my One back from HTC (took eight days counting Sunday so seven business days) and the camera is perfect now. I even told them about the power button feeling flushed into the phone and they fixed that as well. Thanks for telling me to send it to HTC and not getting a refurbished One!
Sent from my Epic 4G Touch using XDA Premium