Database Develop

Screen problem?

Hello, I have seen that my htc one screen have a light leak on the op of the screen, I thought that is a problem of my HTC One, but I have seen in internet that many Ones have this problem, so Can you see that your one have this problem?
Images:
PD: It is visible only in light colors or white.
Thanks and sorry for my english.

According to you (and maybe the other ONE user) I think I'm lucky because my screen doesn't have this issue..
but I got two deadpixels in less then a month since I bought it

it's called backlight bleeding, i have that too, there is nothing you can do about it..

I have spoken with HTC Chat and they say me that I can send the One to the SAT, but I am worried because I have seen another One in a shop of my city which has the same problem.
Thanks

Anyone has this problem too?

Idon't have this issue. Good luck
Sent from my HTC One using XDA Premium HD app

Thanks...
New photo:

I have that too, it looks the same, even the same pattern (two gaps where the sensors and camera is).
But to be honest, it is not noticeable at all, only when looking at bright colors from a high angle. Maybe the level of bleed varies from unit to unit, and if it's bothering you very much then RMA it.
Don't get me wrong, I am very picky about this kind of stuff, If I found a single badpixel I would go bonkers over it. However looking at what kind of issues people are having with their Ones I wouldn't complain at something like this.

Reported here as well, but my One is fine
http://forum.xda-developers.com/showthread.php?t=2366154
John.

verdipio said:
Thanks...
New photo:
Click to expand...
Click to collapse
I thought that was normal..
I have it too
Sent from my HTC One using Tapatalk 4 Beta

I'm the OP of the linked thread. Wanted to return it, but my shop didn't think it was a good enough reason for an exchange.
Here's a recent pic of my right side attached.

Loffen said:
I'm the OP of the linked thread. Wanted to return it, but my shop didn't think it was a good enough reason for an exchange.
Here's a recent pic of my right side attached.
Click to expand...
Click to collapse
You are looking at a shallow angle at the edge of the screen.... do you see this when you look at the screen straight on..... if not then there's no problem.

rider5512 said:
You are looking at a shallow angle at the edge of the screen.... do you see this when you look at the screen straight on..... if not then there's no problem.
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Click to collapse
Not really, but compared to the other side, it is quite bad!

dont know what to do

planning to buy this phone but i am afraid that i will catch one with a bad camera (camera creating purple/pink tint for the indoor pictures)
i read some forums and i don't know if its a software problem or hardware...the main problem is that i will buy new in the box sealed but with no warranty..... somebody can help with an advice
the statistic is making me worried :http://forum.xda-developers.com/poll.php?do=showresults&pollid=14531

Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.

Atrax_ said:
Pretty much every HTC One has or will get this problem. Its your decision and on daylight its a very very good camera.
Click to expand...
Click to collapse
so it's possible in time to get this problem with the camera?

teapa said:
so it's possible in time to get this problem with the camera?
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Click to collapse
Many phones got this problem even after sending it back to htc for fixing. Nobody really knows if its software or hardware sided.

I would recommend Nexus 5 instead. If you think that camera will be an issue than please don't take the risk. It's your hard earned $600 that you are spending. Go for the maximum utility, satisfaction. If low light camera capability is important for you, this phone is not worthy of a phone.
Written from a user who has this issue, and had no success in getting it fixed via HTC.
Sent from my HTC One

Bottom line this is the best phone ever made. Most cameras are fine just check everything out when you get the phone. 4.3 update is rolling out. Get a good case like Otterbox Commuter and a screen protector. Use Nova launcher. Here is my homescreen
Http://onlinedivorceclass.net/s9.png

I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app

after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:

shehade08 said:
I've had this phone since day 1 and have no had any issues with the camera.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
to check you camera make a small (3-4 mins) full hd video and after try to take a picture on low light conditions

I bought my phone in May and by July it started developing the purple tint. While it's not guaranteed that you will get the purple tint, there have been lots of people who do.
Don't get me wrong. I still love my One especially for the Boomsound and LCD display. But I can live with the camera issues cos I use several phones concurrently so I just use another phone if I have to use the camera.
Ultimately it's your call. But my advice is pay extra for the warranty. Especially for this model. Cos if you start getting problems, without warranty you will have no recourse.
Sent from my HTC One using Tapatalk 4

3rd phone here and have not had this camera issue on any of the 3

All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app

twerg said:
3rd phone here and have not had this camera issue on any of the 3
Click to expand...
Click to collapse
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...

Albert Poon said:
All phones from all brands got hardware/software issues. You can run but you can't hide.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This is the sad truth =\

I'm on my 5th phone. The 4 previous phones had other hardware/build issues but none had the camera problem. My sensor is...st vd6869(1.0) cinesensor 2013-05-11.

teapa said:
seems that in Australia arrived a good stock :good: yes it's very strange that some people they have the issue and some not
can you check something for me please :....Camera cinesensor version - whit ES File Explorer(free market app) (does not have to be rooted). Navigate: Device > sys > android_camera > sensor*
should look like this (exemple):...FA---07/16/2013---st vd6869(1.0) cinesensor 2013-05-24---4.2.2---1.10.605.8---4mos---YES
and post yours...
Click to expand...
Click to collapse
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One

Thug_4_Life said:
Date of sensor manufactured means nothing. Check these surveys taken from various HTC One users:
https://docs.google.com/spreadsheet/pub?key=0AjO9q8zl_pDrdE4yMnFDOHNKRUhWeFdzajBnZ2FMVHc
https://docs.google.com/forms/d/1s6dlGcFbdsOglMPXP2UCFIWDM4AEW-Y4ogdHPiIkhyU/viewanalytics
You said you won't have warranty, then you are really playing with fire. I advise you to stop wasting time with this phone if you believe that the issue will be a problem for you.
Sent from my HTC One
Click to expand...
Click to collapse
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility

teapa said:
even if i never owned had the phone i am loving it..
Click to expand...
Click to collapse
Idk what kind of answer you want as you already said that you love the phone even after considering the facts that you don't own the phone and are aware of the purple tint issue. After all, you make your own choice, we can only help.
Sent from my HTC One

st vd6869(1.0) cinesensor 2013-02-18
Bought mine on day one of it's release in Taiwan and have had no issues with the camera.

teapa said:
after reading more threads i came to the conclusion that it's hardware problem
they are two microchips near to the camera and by heating up they ar disturbing the senzor...
pity i liked very much how the phone looks:crying:
Click to expand...
Click to collapse
100% sure it's software, most phone I have had have had purple/pink or greenish tones in some circumstances which could be corrected with whitebalance settings. My one had purple pictures too after 422 upgrade but now is fine again after 4.3 but maybe not sensor are 100% the same and it might take a little more tweaking by htc to get it right. The One is the best arounfd 5 inch phone out there by a long shot, sense rocks, boomsound, I couldn't live without it anymore, zoes are awesome, the live gallery, blinkfeed. All in all the One is so much better than the SGS4, only if you wany a phablet I would consider another phone.....
---------- Post added at 09:05 AM ---------- Previous post was at 08:54 AM ----------
teapa said:
i already seen this two statistics that way i asked your cinesensor... one think i don't understand if HTC company they knew about the issue why they didn't just made the new batch with a hardware fix
even if i never owned had the phone i am loving it.. and buying without warranty its not about the money it's about disponibility
Click to expand...
Click to collapse
only 37 people responded, there are thousands of One users on XDA who probably don't have any problems at all and therefor never checked that thread or bothered to respond

[Q] why is my camera taking such bad photos?

Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app

rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I had that exact sort of issue with purple wavy haze like yours (especially when the phone was warm it appeared to happen quicker) - basically check this forum for all relating to the camera tint issue: http://forum.xda-developers.com/showthread.php?t=2317507
I believe it to be a hardware issue, I managed to exchange mine for a september build which is better
Michael

rossm1873 said:
Hi, why is my HTC one camera taking such bad photos in low light situations, it's like there is a cloudy affect over all the photos, the lens is clean and it's fine in normal light conditions, I've attached a few attatchments to show what they are like, I've tried searching the forums but no one seems to be having the same issues as me, is it a hardware fault or software issue? Any help would be great, thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app

rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Looking at both pictures the discoloured areas appear in the same place despite the pictures being taken with different views. This tells me there may be an issue maybe with the lens itself rather than the camera. Not a solution, but may help in figuring out your problem. I'm guessing you have tried cleaning the lens with a soft lint free cloth?

rossm1873 said:
Thankyou for your response, do you think it would just be hassle trying to get s replacement from HTC? The device should still be under warrenty but I don't have the receipt.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yeah your right there, even when I move the camera the cloudy effect stays in the same part of the screen. Yeah ive tried cleaning the lense as well as I can with still no long. I like the HTC one but this problem is driving me mad, even the front camera in low light makes everything really orange, and just generally takes bad photos.hoping I can get it sorted soon.
Thanks
Sent from my HTC One using xda app-developers app

well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.

rossm1873 said:
well i sent my htc phone off for repair last week, received it back today with the problem meant to have been fixed, and its still exactly the same, phone taking real cloudy photos in low light. any one any suggestions what i can do now? I'm gutted that the htc repair service is so poor.
Click to expand...
Click to collapse
Complain, and see if you can get your phone replaced
Sent from my iPod touch using Tapatalk

I have the same issue with my last two HTC's.. It took a lot of patience and saying NO to HTC to give me another refurbished one, but a new one. Finally HTC came to the party after about 4 week of trying. I should have my new replacement phone next week.

HTC One Refurbished

Hi,
I went to Sprint and talked to them about my defective HTC One (purple camera tint). They said that since they couldn't replace the camera, they ordered me a refurbished one. Now, I paid full price for my current NEW One and I was wondering if I could argue with them to have them give me a new One instead of a refurbished one. Or is it even worth it to get it replaced? I'm not sure if the purple tint is a software or hardware defect so Idk.
Thanks
Sent from my HTC One using XDA Premium
EDIT: I bought my One from Best Buy if that matters at all.

Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.

I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!

BMP7777 said:
Does your camera always have a purple tint to it, or just in low-light settings? For example, my phone takes petty good pics in near-perfect conditions, but does get a purple tint in night time picture taking. To me, that says it's a software issue and not necessarily the cam itself. I COULD BE WRONG(before the flamers come out of the woodwork). There is a lot of back and forth around here about our camera and its issues. But, my opinion is that if you have trouble EVER getting a decent picture, than you should go to the trouble of getting a new device(whether you accept a refurb is up to you - I can understand being pissed about a refurb). If you take reasonably good pics except at night or other low-light conditions, I think it's probably just the low quality of the cam and not a defect. But, that's me. Others can and probably will say otherwise.
Click to expand...
Click to collapse
The purple tint shows up in usually all of my pictures, not just low light
Sent from my HTC One using XDA Premium

Lancerz said:
I sent mine to HTC to get the camera replaced and now the camera is perfect so it is definitely a camera issue. I work midnight shift so I snap plenty of pics at work and I no longer have the purple tint issue. They have about a 2-3 day turn around time so about a week total. Your best bet would be to just call HTC and they will send you a free Fed-ex label to ship the phone to them, because the refurb could have the same issue. Oh and the camera takes great pictures in low light once you get the camera replaced, crystal clear!
Click to expand...
Click to collapse
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium

syed239 said:
Well yeah that's what I'm saying. If it's a hardware issue, shouldn't I be entitled to a new and not refurbished phone since it's not my fault? I'll call HTC today and see
Sent from my HTC One using XDA Premium
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Click to collapse
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.

Lancerz said:
Yeah but even a new phone can have the same issue, that's why I sent mine to HTC instead of going through Sprint or Best buy etc.
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Click to collapse
Yeah I understand. I called HTC and I decided to send it to them. I even told them about the power button being flushed in with the top of the phone and they said that they could definitely look at that. Thanks!
Sent from my HTC One using XDA Premium

Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk

I have the same problem.
Mine has the same purple haze on low light conditions, I'm running stock w goodies One 1.18 (4.1.2). I have the geeksquad insurance with best buy and i was wondering if I should return the phone to stock before I take it in. By the way I just got a termination letter from sprint for excessive roaming and weighting my options before I connect my line. I love my HTC one but since I'm probably moving to T-Mobile by the end of the month and with this camera issue that several people are having I'm probably going with a Note 3 or a Nexus 5.

acuzerfdw said:
Are you guys unrooting and relocking your phones before sending it to HTC? I'm looking at sending mine in for the camera fix and just want to make sure I don't have any issues... Thanks!
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
I never rooted my One so I'm not sure. Didn't really feel the need to run a custom ROM
Sent from my HTC One using XDA Premium

Just an update even though this thread is dead:
I just got my One back from HTC (took eight days counting Sunday so seven business days) and the camera is perfect now. I even told them about the power button feeling flushed into the phone and they fixed that as well. Thanks for telling me to send it to HTC and not getting a refurbished One!
Sent from my Epic 4G Touch using XDA Premium

Camera issue (blurry)

Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app

mlodykaras said:
Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you are sure that ur focusing the camera properly before taking the picture, and the issue still occurs, then its definitely a camera defect. Sending it for repair would be ur only choice.
BTW, do you have the purple camera issue in low-light environments?

Well not really. I made one picture recently that had pink color but I suspected that it was environment issue (orange lights all over the place )
About the focusing issue. Well I uploaded 5 pictures to give better perspective but only one is showing up. Don't know why. Anyway its always blurry when I take landscape shots. No matter what I do the bottom of the picture is blurry unless I focus on something that's on the bottom.
Take a look at this picture. Focused on the bike. It's all sharp from the top to the middle of the picture. The lower right corner is blurry and it's happening every time.

Pic with the bike.
Sent from my HTC One using XDA Premium 4 mobile app

Mine has exactly the same issue after around 7/8 months, all of a sudden. Sent back to HTC for repair and they have been real scumbags. They stated "Non-warranty damage" without saying what, which is basically bull****. The phone has always been well looked after with no abuse/drops etc. They wanted GBP170 to replace the mainboard and there are no options for discussion. I declined, so I now have a phone with a useless camera. Will not buy HTC again.

mlodykaras said:
Hi everyone.
I created this topic because I don't know what to do with my ones camera. I think that I should send it for warranty repair but I wanted to ask your opinion. The pictures I take always... well in 90% shots turn out blurry at the bottom and mostly in the lower right part of the pictures. What do u guys think?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Looking at them photo's its most definitely a defected camera. I'd say go ahead with the warranty repair

Thx guys for response. I actually don't have the issue anymore because.. I sold the phone I thought it would be too much hassle to explain everything to HTC and I will probably end up just like Joe. Frustrated! So instead I bought a new phone and so far very happy. Moto X is my new baby)
Sent from my XT1052 using XDA Premium 4 mobile app

mlodykaras said:
Thx guys for response. I actually don't have the issue anymore because.. I sold the phone I thought it would be too much hassle to explain everything to HTC and I will probably end up just like Joe. Frustrated! So instead I bought a new phone and so far very happy. Moto X is my new baby)
Sent from my XT1052 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Moto X is a nice phone, but they are two totally different phones.
I'm from London, I have my phone booked in for pick up tomorrow it's going to Poland for 'purple tint' camera issue.
It's only 1 week old the phone, I hope they take good care of it and the screen comes back untouched the way it is now.