[Q] Sent HTC One to repair? - One (M7) Q&A, Help & Troubleshooting

hey
Me and my one just fallen down the stairs about 4 weeks ago. Since then I did not have the heart to send it to Avarto (german repair center). But I am even not quite sure if I need to sent it in.
So the following is damaged on my device:
-As you can see on photo 1 the left side is definitely crooked
-The display is coming out of the device a bit (Photo 2) I can press it it but it does come out again. Touch doesnt seem to be affected by this issue though...
That are the only things I could notice anything else works fine. But what in about 3 Months? may the display come off the panel or something? What do you think? Should I sent it in to Avarto? Some other users said that Avarto just sent their phone back after 1 week repaired, other said that their phone was completely damaged...
Thanks for help!
Robin
BTW: I can still use my original HTC Case
Picture One:
Picture Two:

Avarto said that I need to pay 29€ if they sent it back unrepaired.

That's awful, I would repair it myself since you won't get warranty for that anyway!
Sent from my HTC One using xda app-developers app

Related

[Q] Camera sensor dead?

Hi everybody,
Today I started the barcode scanner app, it showd the picture from the camera for 1 second and suddenly became broken in a way that it no longer shows the picture but a pink "snow" or "lines" kinda like you get on the tv when you lose a signal.
It wasn't just the barcode scanner though, it was also the original camera app that showed the same affect.
I tried a few restarts and even returned to an earlier nand backup I did this morning.
But, non of it helped.
I have CM 7.1 .
Bought it almost 2 years ago, but still not ready to let go, even if some things are starting to be slow.
I recently also changed the max clock speed through CM settings to 1113MHZ so that things would go smoother.
Is there anything to do to fix this besides replacing the sensor?
If not, is it the sensor that is the problem here? Do you think I can still find that part on ebay or something?
Thanks
Update:
Here's a picture of what the camera app shows:
h**p://img856.imageshack.us/img856/4930/photo00001r.jpg
What phone do you have?
My old phone (HTC EVO, no 3D) had the same problem. The screen went pink in whatever camera app I was using. You might want to wait a few days and see if it fixes itself. Otherwise I think you should visit the shop where you bought it.
Depending on the cost, you should decide if you want to fix it yourself. (with the risk of losing warranty and not fixing anything at all.)
I bought it 2 years ago at a small shop, they gave me an already rooted phone with 1 year warranty.
Anyway, I already voided whatever I could with rooting, flashing roms and recoveries and changing the back covers of the phone
It's the europe (GSM) version of the nexus one. I think the same one you would get from buying directly from google.
btw, I posted a link in the orginal post to a picture that will show how it looks.
Sorry, false alarm.
Just got the battery out and back in and that solved the problem.
Thanks for your help though
Ah. Good to hear that!
Sent from my HTC Sensation Z710e using XDA App

[Q] Warranty

I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
mg2195 said:
I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
Click to expand...
Click to collapse
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
N!ghtgold said:
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
Click to expand...
Click to collapse
even though i bought it used from craigslist? well ill give my local att device center a visit when i get a chance...
As long as you are in good standing with att, you should be able to get your phone replaced. Within reason, of course, and you may experience different results.
Sent from my R800i using xda premium

[Q] My HTC One's screen cracked

Hi
My sister snatched my phone and it fell and now the screen is cracked . The display and touch is fine so the phone is pretty usable.
Please tell me how should I fix it or get it fixed. I read ifixit rates it 1/10.
I bought it from eBay USA and I live in India so I dont have manufacturer warranty.
All suggestion will be welcomed
The guy in this thread took the phone apart, says it's not as hard as he first thought:
http://forum.xda-developers.com/showthread.php?t=2353895
Sent from my HTC One using xda premium

[Q] new digitizer, still not working!

hey guys, so i have the LG Optimus 2X, P990-HN, i'm with Fido (doubt it matters) anyway, there was a large crack in my screen, and i just dealt with it for a long time, but eventually the glass FELL OUT, the rest of it worked, but i couldn't leave it, so i ordered a new Digitizer from DealExtreme.com and it was about $50 CAD, reviews tell me it worked, googled it nobody else had complaints, so i doubt it's a fake or anything, all the way from singapore, i put it in and i can see everything clearly through it, beautiful, but zero response from the touch screen. none at all in any area, what could it be? also, if i take the screen out to re-seat it do i need to apply heat and completely remove it, and if so will that make it garbage and need a new one? will the heat kill it? i'm quite upset because it costed 50 bucks and took a long time to get here, and i finally put it in and it doesn't work, all help appreciated!
Have you tried the service center ? One probable way to check if the new one really works is to connect the old one back and see if touch works.. You might have accidentally pulled out some other connection .. just my guess
Sent from my LG-P990
vkk178 said:
Have you tried the service center ? One probable way to check if the new one really works is to connect the old one back and see if touch works.. You might have accidentally pulled out some other connection .. just my guess
Sent from my LG-P990
Click to expand...
Click to collapse
if i take off thte new screen with a hair dryer, will that ruin the screen though?
Not sure about that . Is the new screen stuck on to the device like a sticker ? I recall seeing some YouTube videos on Optimus 2x surgery
Sent from my LG-P990
The digitizer , screen and the glass are usually a single unit .. yes any one of them is worn out , it can be replaced ... but u have to find d place where it s done ..
Sent from my GT-I9300 using xda app-developers app
skanda93 said:
The digitizer , screen and the glass are usually a single unit .. yes any one of them is worn out , it can be replaced ... but u have to find d place where it s done ..
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
yes i ordered a digitizer though, replace it and it didnt work, what the hell could it be i just dont understand, and i can do it myself but i don't know the problem
I have done this twice with OK success. It is important to connect all electronics correctly - check YouTube for guides. But even if you did all correct be digitiser might be defect. Either you being it to service centre or redo digitiser install. Maybe, you can check before closing the phone, and if not working correctly check with your old digitiser. Heating and reheating should be no problem (although nothing is without risk). Good luck.
Sent from my LG-P990 using xda app-developers app
oneearleft said:
I have done this twice with OK success. It is important to connect all electronics correctly - check YouTube for guides. But even if you did all correct be digitiser might be defect. Either you being it to service centre or redo digitiser install. Maybe, you can check before closing the phone, and if not working correctly check with your old digitiser. Heating and reheating should be no problem (although nothing is without risk). Good luck.
Sent from my LG-P990 using xda app-developers app
Click to expand...
Click to collapse
hey, thanks for helping me out. i think the digitizer MUST be defective, i took it apart and put the old SHATTERED one in, and it works FINE, aside from you know... being shattered. then i plugged the other NEW one in, and no response from the touchscreen. the ribbon wire looks to be fine, the connection to the logic board was fine, everything was hooked up right (or the other one wouldn't have worked right?) so if i cant SEE anything wrong with a digitizer, what could even be wrong with it, it MUST be defective, but what can really be defective about a digitizer? what can go wrong on something with so little to break...?
Don't know what is wrong, but it must have been defect before you got it. Try to return it to the seller/shop as soon as possible and get your money back.
Sent from my LG-P990 using xda app-developers app

UK repairs

I have a HTC one in black brought from a reputable second hand company. I have now got crackling speaker (top) phone debobding near SIM tray and purple tint camera. Has anyone sent there's from UK does it goto a company in Leeds can't remember the name but most contract phones do. They are horrendous cowboys I'd rather have my nephew take it a apart (he's 3). Or HTC
Mate I had a lot of problems with them and they are cowboys. Had problems after 2 weeks faulty usb and board. Then got it back scratched to #### which it then took about 2 months to get a new front of phone. Which they then sent my phone back not doing. So kicked off and got a new phone in the end.
Sent from my HTC One using XDA Premium 4 mobile app
Yeah I've had phhones repaired before under warranty always came back worse. Just have to bite the bullet Im buying another cos I know hopefully sell mine if it's sellable still.
elegant elements 17.0
Sent 2 phones (Desire and Sensation) to HTC UK repairs, got both back within a week fixed under warranty
Sent a Hero and Desire, back within a week I think, both times good service. Sending the One later this week
That's good to know sending mine off Wednesday
insert elemental.

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