Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
just waite till your next billing cycle?
Ylinen said:
Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
Click to expand...
Click to collapse
Chances are that there is no problem and that the changes made to your t-mobile account have not taken effect yet. A month ago I had the same issue. So I went to t-mobile.com and change my services to enable visual voice mail. After making the change it said that the new features would be enabled the next billing cycle. I then received an email stating that I or somebody authorized had made changes to my t-mobile account. When the new billing cycle kicked in, I received another message stating that the changes that I made were going into effect. (more or less) I was then able to use visual voicemail.
same here on a 32gb HD7 with a even more plus plan.
This is an issue for me as well. It was working on the beta but stopped when I added voice to text. I cancelled that feature in hopes that vvm would start working again but no luck. I was told to wait two hours a month ago! I just spent 45 minutes on the phone with T-MO and they told me to wait another couple hours. If that does not work than they will open a support ticket. Whatever that means. I will report back. Oh, and were not alone. http://support.t-mobile.com/message/37538
I just got a support ticket opened. well see what happens.
Here is my visual voice mail Story
So my story on visual voice mail goes like this: I was running mango beta and I had visual voice mail working just fine. I was on a old unlimited plan. I changed plans to the new 2 line unlimited plan and my visual voice mail quite working. I have spoke with the tech support line over 5 times. I have had my voice mail box removed and replaced at least five times. Still to no avail. My visual voice mail no longer works. Tech support tells me its on their end. There is no reason why it did work on beta and doesn't work on full release. In fact I had one rep pawn me off to Microsoft before the full release because she said the beta version wasn't supported by Tmobile. I have two full blown tickets in with engineering now and will post if I get anything resolved. The best people I have found so far work out of the New Mexico facility. I should have more answers by Friday.
Is your 3G data on?
Currently I'm using my T-Mobile HD7 without data.
Visual voicemail is no go.
But when I turn on 3G it works fine. (I enable Visual Voicemail as a service myself on the site.)
I haven't been charged for data yet, but I rarely use it.
Yep. 3G data with full bars of service.
Got off the phone with T-Mobile about an hour ago. Now have an open ticket over at engineering. Like you guys I'll be waiting to see what happens.
Opened my ticket as well... Fingers crossed for a quick resolution
I have the same issue.
I had Beta 2 of Mango from when it leaked until about a month after the leak, at which point I rolled back to NoDo. At that time, VVM worked perfectly. I never disabled VVM on my T-Mobile account.
Now I can't get it to work at all. I've called T-Mobile support countless times, and all they ever seem to be able to do is reset the VVM on my account.
If you guys figure out what's up, it will hopefully benefit me.
Update
Well, Spent another hour on the phone today with them and now they say there is a problem with mango. (I don't really understand how that could be because it worked fine on mango beta and wasn't until I changed my plan that I had a problem. But whatever!) I would recommend to anyone that is getting an error when trying to set up visual voicemail that you call tmobile, get to tech support and file a ticket with engineering. The more they hear it the more likely it will get to the top of the pile to be fixed. At this point I am waiting to hear back from them. My ticket started on Sep 16th.
T-Mobile is aware of the problem. I just called and they mentioned that there was a service ticket out on it.
I had activated Visual Voicemail when I had the leaked RTM. It's still working, but watch when you guys actually get it to work. The audio actually comes out of the loud speaker on the back no matter what you do..... Fun stuff.
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
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Click to collapse
Also saw this on the T-Mobile support site and it does indeed work. Question though. I'm now getting a flashing green indicator light when i have a missed call and/or voicemail. Was that always there?
Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Click to expand...
Click to collapse
This did work! Nice Find!
I agree that the "Activate:dt=6" trick does enable Visual Voicemail in the Phone Tile. However, with 2 bars of 2G it tells me "Can't connect to visual voicemail" [server]. Can anyone confirm they actually get visual voicemail to download with the trick?
EDIT: After leaving myself a voicemail I finally got it to download. Now I'm experiencing the same problem others have with the audio ONLY playing through the loud speaker. Does anyone have a fix for this yet?
working fine for me, but I took some extra steps since the VVM was turned on on the handset without the service being provisioned via the "my account" page. It appears that Mango enables VVM on the handset by default.
(fyi, I was in a solid 3g service area when I did this, your results may vary).
1. Disable VVM in phone settings on the handset, restart phone.
2. Enable VVM on your account page
(waited about an hour)
3. Enable VVM in phone settings on the handset, restart phone.
(waited about 15 minutes)
4. Called and left myself a VM and it showed up delivered via VVM
Every time i flash the unlocked firmware, it will succeed and go to the android upgrade screen. But once it reaches 32% it says erasing and goes right back to the verizon firmware
I was able to flash the unlocked version on my Verizon Note 8. Which guide are you following? https://forum.xda-developers.com/galaxy-note-8/how-to/stock-recovery-odin-recovery-software-t3671615 I used this guide by BlueFox721.
Discovideo3 said:
Every time i flash the unlocked firmware, it will succeed and go to the android upgrade screen. But once it reaches 32% it says erasing and goes right back to the verizon firmware
Click to expand...
Click to collapse
Boot in recovery and factory reset then choose boot to bootloader from recovery main menu and flash unlocked firmware...make sure ums/patch is set to 1 in config file and that you are using Prince Comsy's Odin...UMS slot should be empty...bl in bl, ap in ap, cp in cp, csc in csc
This might sound strange (and, yes, I've already searched all the threads to find what I'm looking for, and couldn't find it), but, has anyone successfully flashed the Verizon firmware onto the unlocked US (SM-N950U1) Note 8? If you're wondering why in the world I'd want to do that, it's simple: Visual Voicemail. Here's my problem - I'm a chauffeur, and I rely (partly) on receiving voicemails, as I can't answer the phone when clients are in the limo (as clients get in, I silence my phone). The unlocked Note 8 not only doesn't have Visual Voicemail, but I don't even receive any sort of notification when a voicemail is left. If I don't receive any indication that I have a voicemail, how am I supposed to know? Calling myself every time I drop, so as to check for voicemails, is not a very realistic way of dealing with this. Having read in other forums, I know I'm not the only one miffed about this. Countless others with the unlocked Note 8, S8, & S8+ have discovered this "problem". Since Verizon has been worthless in helping me, I'm starting to think that the only way I'll get voicemail notifications (of any kind) is to flash my unlocked Note 8 with the Verizon firmware...unless someone reading this knows how to get voicemail notifications working. Assistance is requested...anyone?
Panther6834 said:
This might sound strange (and, yes, I've already searched all the threads to find what I'm looking for, and couldn't find it), but, has anyone successfully flashed the Verizon firmware onto the unlocked US (SM-N950U1) Note 8? If you're wondering why in the world I'd want to do that, it's simple: Visual Voicemail. Here's my problem - I'm a chauffeur, and I rely (partly) on receiving voicemails, as I can't answer the phone when clients are in the limo (as clients get in, I silence my phone). The unlocked Note 8 not only doesn't have Visual Voicemail, but I don't even receive any sort of notification when a voicemail is left. If I don't receive any indication that I have a voicemail, how am I supposed to know? Calling myself every time I drop, so as to check for voicemails, is not a very realistic way of dealing with this. Having read in other forums, I know I'm not the only one miffed about this. Countless others with the unlocked Note 8, S8, & S8+ have discovered this "problem". Since Verizon has been worthless in helping me, I'm starting to think that the only way I'll get voicemail notifications (of any kind) is to flash my unlocked Note 8 with the Verizon firmware...unless someone reading this knows how to get voicemail notifications working. Assistance is requested...anyone?
Click to expand...
Click to collapse
Google voice works great...you just need to forward your vm to Google voice #...search web for Verizon vvm to Google voice...it transcribes better imho...
BlueFox721 said:
Google voice works great...you just need to forward your vm to Google voice #...search web for Verizon vvm to Google voice...it transcribes better imho...
Click to expand...
Click to collapse
Unfortunately, with the Galaxy Note 8, these instructions (such as those found at https://forum.xda-developers.com/galaxy-nexus/general/guide-switch-verizon-vvm-to-google-t2151572) don't apply, and won't work. In the phone app's "Settings" menu, there is no "Other Call Options" setting. There is, however, within the phone app's settings, a "VOICEMAIL" category, of which the first two options are "Service provider" and "Voicemail settings". Under "Service provider", the only option is "My carrier"...there is no "Google Voice" option. Under "Voicemail settings", there is one sub-setting, "Voicemail number", which currently has *86 entered. Now, I could easily change that to my Google Voice number, but I'm uncertain as to whether, or not, that would do anything (plus, at least as of my time typing this post, I don't have a way of testing, as my wife is at work). Since, as indicated in step 4 of the directions given (in the above-mentioned link), one must first change the voicemail setting from "My carrier" to "Google Voice", that leads me to believe that this won't work on my unlocked Note 8.
In calling Verizon today, something 'interesting' was discovered. It appears that, when the Verizon customer service person canceled my Premium Visual Voicemail (ie. the monthly $2.99 fee) a week ago, he forgot (within Verizon's internal system) to revert my line's setting from "Visual Voicemail" back to "standard Voicemail". After the customer service person (from today's call) changed that setting, I started receiving standard voicemail notifications. So, at least I've been able to finally get traditional voicemail notifications to work. That being said, I'd STILL like to regain some form of visual voicemail, be it Verizon's (which I'm assuming will be impossible, unless I flash my unlocked Note 8 with the Verizon firmware), or Google Voice's. Since the directions given by Winesnob (again, via the above link) don't appear to work on the Note 8 (because "Google Voice" isn't listed as a voicemail option within the phone's phone app settings), any other suggestions, short of flashing the Verizon firmware?
Just
Discovideo3 said:
Every time i flash the unlocked firmware, it will succeed and go to the android upgrade screen. But once it reaches 32% it says erasing and goes right back to the verizon firmware
Click to expand...
Click to collapse
Take out the Verizon sim when. You are flashing the unlock firmware.. it seems to confuse oidn and the firmware for some reason .. then after you set up the phone just pop the sim in. You should be good to go
Just flash it to the TMO version and use t mobile if possible.?
Sent from my SM-N950U using Tapatalk
Panther6834 said:
This might sound strange (and, yes, I've already searched all the threads to find what I'm looking for, and couldn't find it), but, has anyone successfully flashed the Verizon firmware onto the unlocked US (SM-N950U1) Note 8? If you're wondering why in the world I'd want to do that, it's simple: Visual Voicemail. Here's my problem - I'm a chauffeur, and I rely (partly) on receiving voicemails, as I can't answer the phone when clients are in the limo (as clients get in, I silence my phone). The unlocked Note 8 not only doesn't have Visual Voicemail, but I don't even receive any sort of notification when a voicemail is left. If I don't receive any indication that I have a voicemail, how am I supposed to know? Calling myself every time I drop, so as to check for voicemails, is not a very realistic way of dealing with this. Having read in other forums, I know I'm not the only one miffed about this. Countless others with the unlocked Note 8, S8, & S8+ have discovered this "problem". Since Verizon has been worthless in helping me, I'm starting to think that the only way I'll get voicemail notifications (of any kind) is to flash my unlocked Note 8 with the Verizon firmware...unless someone reading this knows how to get voicemail notifications working. Assistance is requested...anyone?
Click to expand...
Click to collapse
Youmail
jay8302 said:
Youmail
Click to expand...
Click to collapse
This.
I am also Unlocked on Verizon and ran into the same dilemma and YouMail works great.
Panther6834 said:
Unfortunately, with the Galaxy Note 8, these instructions (such as those found at https://forum.xda-developers.com/galaxy-nexus/general/guide-switch-verizon-vvm-to-google-t2151572) don't apply, and won't work. In the phone app's "Settings" menu, there is no "Other Call Options" setting. There is, however, within the phone app's settings, a "VOICEMAIL" category, of which the first two options are "Service provider" and "Voicemail settings". Under "Service provider", the only option is "My carrier"...there is no "Google Voice" option. Under "Voicemail settings", there is one sub-setting, "Voicemail number", which currently has *86 entered. Now, I could easily change that to my Google Voice number, but I'm uncertain as to whether, or not, that would do anything (plus, at least as of my time typing this post, I don't have a way of testing, as my wife is at work). Since, as indicated in step 4 of the directions given (in the above-mentioned link), one must first change the voicemail setting from "My carrier" to "Google Voice", that leads me to believe that this won't work on my unlocked Note 8.
In calling Verizon today, something 'interesting' was discovered. It appears that, when the Verizon customer service person canceled my Premium Visual Voicemail (ie. the monthly $2.99 fee) a week ago, he forgot (within Verizon's internal system) to revert my line's setting from "Visual Voicemail" back to "standard Voicemail". After the customer service person (from today's call) changed that setting, I started receiving standard voicemail notifications. So, at least I've been able to finally get traditional voicemail notifications to work. That being said, I'd STILL like to regain some form of visual voicemail, be it Verizon's (which I'm assuming will be impossible, unless I flash my unlocked Note 8 with the Verizon firmware), or Google Voice's. Since the directions given by Winesnob (again, via the above link) don't appear to work on the Note 8 (because "Google Voice" isn't listed as a voicemail option within the phone's phone app settings), any other suggestions, short of flashing the Verizon firmware?
Click to expand...
Click to collapse
There should be updated info for Google voice on verizon....For Sprint all I had to do was dial *73mygooglevoicenumber and all was well...I did not mess with the voicemail settings on the phone as it was unnecessary...this just forwards to Google voice...you just need to know the correct "no answer forward" prefix...it used to be *71...leave all other settings alone...then when you get a voicemail phone will forward to Google voice....so if you have to call Verizon tech ask for the *number for no answer forward....then dial it in the phone like you are making a call with your Google voice number...for example, call (dial in phone app) *716235551234 and press the phone button to start the call...the example I used behind the *71 (6235551234) is not a real number and the *71 used to be Verizon's no answer forward prefix...your Google voice number is shown in settings of the Google voice app...
---------- Post added at 01:23 AM ---------- Previous post was at 01:17 AM ----------
xbmoyx said:
This.
I am also Unlocked on Verizon and ran into the same dilemma and YouMail works great.
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Click to collapse
I remember using youmail on my tthunderbolt...I just preferred Google voice...glad you have something you like though...
BlueFox721 said:
I remember using youmail on my tthunderbolt...I just preferred Google voice...glad you have something you like though...
Click to expand...
Click to collapse
I still prefer Visual Voicemail but don't really feel like tinkering with flashing anything. I looked into Google Voice and I was kinda confused, you have to create a new phone number? How can I use my existing number but get Google voice to work properly and get voicemails?
xbmoyx said:
I still prefer Visual Voicemail but don't really feel like tinkering with flashing anything. I looked into Google Voice and I was kinda confused, you have to create a new phone number? How can I use my existing number but get Google voice to work properly and get voicemails?
Click to expand...
Click to collapse
Now that you can use your current number for calling on Google voice I'm not sure...but you can still get a Google voice number instead...I just said no when it asked if I wanted to use my cell number...and then forwarded the no answer service to the Google voice number I got from google by dialing *73googlevoicenumber
Change Google voice number:
https://support.google.com/voice/answer/115114
I promised I'd reply back, and I am. Thankfully, it appears that I won't have to flash the Verizon firmware, after all. After canceling my Premium Visual Voicemail with Verizon, I should have started receiving voicemail notifications, to which I'd have to call my own voicemail every time I wanted to listen to voicemails. As I mentioned previously, after my Visual Voicemail was canceled, I still wasn't receiving voicemail notifications. On Friday (10/6), I called Verizon customer service (for a different reason), and during the conversation, and having mentioned the call two weeks earlier, this technician discovered that the previous person had forgotten to switch my line’s voicemail from “visual” to “basic”. Once she did this, I started receiving voicemail notifications.
Of course, what I (still) really wanted was some form of visual voicemail…so, I decided to give Google Voice’s voicemail another shot. I reinstalled Google Voice, redid the GV settings, as well as the settings for my phone’s phone app, and dialed *71 followed by my GV number. I am happy to say that I am now receiving visual voicemail, as well as notifications, and, as such, I won’t have to clutter up my phone with Verizon’s bloatware.
Panther6834 said:
I promised I'd reply back, and I am. Thankfully, it appears that I won't have to flash the Verizon firmware, after all. After canceling my Premium Visual Voicemail with Verizon, I should have started receiving voicemail notifications, to which I'd have to call my own voicemail every time I wanted to listen to voicemails. As I mentioned previously, after my Visual Voicemail was canceled, I still wasn't receiving voicemail notifications. On Friday (10/6), I called Verizon customer service (for a different reason), and during the conversation, and having mentioned the call two weeks earlier, this technician discovered that the previous person had forgotten to switch my line’s voicemail from “visual” to “basic”. Once she did this, I started receiving voicemail notifications.
Of course, what I (still) really wanted was some form of visual voicemail…so, I decided to give Google Voice’s voicemail another shot. I reinstalled Google Voice, redid the GV settings, as well as the settings for my phone’s phone app, and dialed *71 followed by my GV number. I am happy to say that I am now receiving visual voicemail, as well as notifications, and, as such, I won’t have to clutter up my phone with Verizon’s bloatware.
Click to expand...
Click to collapse
Glad to see it worked
I've had an ongoing battle with my ability to make calls/text with this device, I initially thought it was at the carriers end but I was perplexed because my SIM works fine in other devices and they are unable to find anything wrong.
Last night I opted to try a full factory reset, I had already done multiple prior in an effort to find a resolution but this time I opted to do it without immediately connecting my phone to WiFi during the setup portion. What I found was two things, all the texts that had failed to come in did and my talk and text was now completely usable. Also the ZTE Locker, which is ZTEs embedded lockscreen wallpaper app was now functioning again. Prior to this it had stopped working and was stuck on one static image (it is suppose to change the lockscreen wallpaper every time you turn on the screen on your device and the images update everyday over Wifi). Unfortunately as soon as I connect my phone to WiFi without any notification I believe the phone does some form of update as within seconds my phones ability to make calls/text breaks along with the ZTE locker. I have attempted to disable any auto updates under the system updates in settings before connecting to Wifi, but unfortunately that does not work as it does not appear to be a full on OS change. Is there any way to disable any updates that are not manually approved when I connect to Wifi? I have reached out to ZTE support and they have escalated the issue to their senior R&D team. However I don't want to wait until a new update before I can have a functioning phone.
Just as a note, the issue appears to be particular to 3G calls (although I am not sure why I am failing to receive some texts). In Canada our carriers do not enable VoLTE with phones that are pretty much not Samsung/Apple or have been bought directly from them. Because of this any out of market phones like One Plus and ZTE that are unlocked and compatible only get calling through 3G, which is normally fine. I can get VoLTE briefly if I put my SIM in a carrier approved phone and switch it to my ZTE and it appears to work (until my carrier recognizes the IMEI and blocks it). So this may be why not everyone is experiencing this issue (if they have VoLTE). Anyways any help would be greatly appreciated as I am at my wits end.
I'm in the USA and have had zero issues on T-Mobile, but when I got the phone I had to manually put in the T-Mobile APN settings to make sure everything liked texts and data worked correctly. I have many T-Mobile devices so I know exactly how to set the APN. Are you sure that your APN is set correctly for the network you are on? I know that most phones set the APN according to the sim card you insert, but I have found many Chinese phones that DON'T. Once I set it manually that usually solves all the problems.
Also, how did you reach out to ZTE support? I'm trying to get ahold of them to give them feedback to DISABLE the obnoxiously loud camera shutter sound in the next software update, but aside from spamming their Facebook page, I don't know how to get ahold of them.
Thanks for the reply, oddly there is no option on my Axon Ultra to add APN settings. Only the default ones are available, although they do look to be correct for the most part I would love trying to add them manually. Someone in another forum who was also having issues (with another Canadian carrier) spoke with a rep and they stated that they would be releasing an update shortly with the manual APN option. My data and MMS appear to be working fine however so I am not too optimistic that will be the fix. You can contact ZTE on their website, if you go to their contact page you will see a little pop on the bottom right hand corner for chat. In reality it is mostly a messaging service as it never appears to be actually online but they do appear to be respond somewhat promptly to message sent via email. Just as a heads up, I don't recall specifically where I think it was a review but I do believe they have made a statement already saying they will patch out the loud shutter sound.
May I ask if your phone works fine with VoLTE disabled? Unfortunately since all non carrier approved devices are denied VoLTE in Canada my main experience has been with 3G calls failing.
I'm in Finland. Having so much problems with call's that i can't use the phone. Problems answering call's and phone also keeps cutting call's. I sent mail to Zte support. Probably have to wait for update and hope for the best.
Hey, they released an update today. It now allows you to input your own APN settings manually. Look up your carriers and add your own. Even though the automated ones were right making my own manual ones has fixed the issue for me it seems.