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hello,
so I've sent my galaxy note n7000 back to samsung under warranty because of the mobo emmc error. they have come back with water damage. true or not I'm now out of pocket $250USDish.
what are my options? they claim it's water damage, but I claim it's the mobo emmc error. I honestly think they are trying to avoid the warranty period, I've got 1 month left on it.
to buy a new mobo where I live it's $400USD. kind of defeats the purpose as the phones are $318USD new....
am I suppose to just cut my losses? I mean, this is a joke.... if so I won't ever buy another samsung product again. handtec won't do anything to help me either, who I bought it from. so I canceled my note 2 pre ordered with them. over this...
It's either:
1. You are lying
2. Samsung techs are lying.
If #2, sue them for not honoring the warranty and claim compensation for emotional anguish of having to suffer withdrawal symptoms from being away with your device.
If, however, #1.... You can:
1. Smile sheepishly that they did not believe you.
2. Fork out the 250 bucks for repair
3. Get a new phone at the price you mentioned.
Sent from my GT-N7000 using xda app-developers app
is there a small claims sort of tribunal in the UK?
thanks
well there is and after doing some research samsung do the whole "water damage" a lot. anovo or whatever the repairs companies does this heaps. easy get out of jail free card for them.
Reading between the lines of the original post it appears in my opinion your not exactly saying there is no chance it could be water damage. Maybe its a language thing.
Is there any chance of it having been damaged by water?
Sent from my GT-N7000 using xda app-developers app
The Lum said:
Reading between the lines of the original post it appears in my opinion your not exactly saying there is no chance it could be water damage. Maybe its a language thing.
Is there any chance of it having been damaged by water?
Sent from my GT-N7000 using xda app-developers app
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Click to collapse
no chance of water damage on my side, but I was told by samsung in new zealand that corrosion can take 2 weeks to appear. the time frame is 4 weeks+ since they have had it, so they could have easily poured a bit of water on it and 2 weeks later... water damage. they had the phone for 2 weeks then sent a letter on the 2nd or 3rd day after the 2 weeks saying water damage. clearly enough time for the water to turn into corrosion.
either that, or they are banking on me not taking this further.
I wouldn't be surprised if anovo or whatever the repairs company are called did this, it's a corrupt world, especially white collar.
if the results are the phone is damage due to water and not repairable, then the only other option is a good will gesture from samsung UK. I owned the phone for 10-11 months or so, not once did I drop it, that's how careful I was. that totally went out the window...
as a community do we know someone who works at samsung in the UK?
I don't know about anyone else, but I've owned an s2, bought one for my sister, a note and currently s3 waiting on the note 2. I've got a 2012 55" samsung tv and blu ray surround sound, I mean, aren't I considered a valued customer? just replace the mobo sigh...
Boy, reading from your sad plight, Those cheapskates over at SSC New Zealand should be shoot at. Those dirtbags are giving you a round around because either they're too lazy to fix your phone or they are just too lazy to even try it. You can actually write a petition to their main office in Seoul and complain about how you been handled miserably by the dirtbags on their SSC over at NZ. Those scumbags should be fired on the spot!.
Anyway, Is there any other SSC branch in NZ ? I mean aside from the one you took your phone into, do you have any other samsung repair centers you can bring your phone to have it examine?
Yes you are a valued customer dude and you should be treated as one. Those pricks at SSC should know that. If I were you, you need to complain to the very head /manager itself. Don't be fooled at saying your phone has been damaged by water... You of all the people on earth should know if it has been damaged by water or not. If your telling the truth, then fight for it. Don't just lie your back and sob... You have the right to demand your right as a consumer.
Stand for it!!
letters_to_cleo said:
Boy, reading from your sad plight, Those cheapskates over at SSC New Zealand should be shoot at. Those dirtbags are giving you a round around because either they're too lazy to fix your phone or they are just too lazy to even try it. You can actually write a petition to their main office in Seoul and complain about how you been handled miserably by the dirtbags on their SSC over at NZ. Those scumbags should be fired on the spot!.
Anyway, Is there any other SSC branch in NZ ? I mean aside from the one you took your phone into, do you have any other samsung repair centers you can bring your phone to have it examine?
Yes you are a valued customer dude and you should be treated as one. Those pricks at SSC should know that. If I were you, you need to complain to the very head /manager itself. Don't be fooled at saying your phone has been damaged by water... You of all the people on earth should know if it has been damaged by water or not. If your telling the truth, then fight for it. Don't just lie your back and sob... You have the right to demand your right as a consumer.
Stand for it!!
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thanks for your help, what is their address to post to, I can't find it through google and I can't read korean.
Call 0800-726-786
Tell the matter and hopefully they will solve your problem if you are telling the truth..
Swyped From My Juicy Flavoured AOKP JB.
sahilarora2003 said:
Call 0800-726-786
Tell the matter and hopefully they will solve your problem if you are telling the truth..
Swyped From My Juicy Flavoured AOKP JB.
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I've tried this, but they don't care, they keep telling me to call Samsung UK. Samsung UK tell me bad luck it is the results from the inspection. it's a loop back and forth.
I've got 2 postal addresses so far, 1 for AUS and 1 for NZ. guarantee neither will respond to my letter sent today either...
there are sensors that give indication if water is involved on phone. If you live somewhere humid, or was in a humid place they can give false positives.
A lot of manufacturers have those and yes it sucks if you have false positive. Dont know if thats the case, and also dont know what you can do about it.
Not sure if note has those
Sent from my GT-N7000 using Tapatalk 2
I've got another 2 letters to 2 difference addresses in South Korea for Samsung. I'm not happy with the end result telling me to get stuffed. there is no I give benefit of the doubt to them. it is suppose to be the opposite
So you bought it from UK?
Swyped From My Juicy Flavoured AOKP JB.
yes, handtec.co.uk, and the reason for this, is because New Zealand receives phones 12 months after the rest of the world. same with TV shows, movies. all electronics. I'm not waiting 12 months for a phone to be sold in New Zealand to purchase it from here, that's ludacris.
is it possible the phone sensors change color to show signs of water damage, but continue to work? or is that not possible? does anyone know?
because I did go to the snow for 5 days with it, on the mountain. where I only used a plastic bag and it was in my jacket. I'm beginning to think the sensors changed color to display water damage, but it was my fault flashing the cwm.zip which hard bricked it. so to a technician it looked like it was just, water damage.
so my question is, can the sensors show signs of water damage, but continue to work? if so, what does these sensors look like? is it like black and white? or is there a grey in the middle where it's debatable? not that I'm going to pursue this, but curious.
for my own knowledge and and for everyone else. where ever there is water, use a waterproof bag ^_^ but at the same time I'm kicking myself if the above is even possible
check for pink or red sticker in battery compartment. Its possible they stuck them elsewhere as wel.
Its plain bs, but needed because of the fraud with true water damaged phones. However in some cases, due to unfortunate luck it has been known to show false positives.
I think when snow sporting you def. need to put in something more solid then a plastic bag.
I think a lot bring phone into shower area/locker room/ kitchen/monsoon area where there is a lot of vapour, this can also cause false positives
A more definitive cheap indicator is needed. I dont know threshhold even if you dont see vapour its humid. So there might be a humidity threshold as well before indicator shows possitive. In the house or outside. Again not to cause panic as I dont know threshhold.
When walking in and out of different temperature areas, the vapour in air condenses. This could also cause it. Like when its cold outside , you have glasses and they fog up when entering a bar.
Best tip to all users, before sending for warrantee, check indicators.
Almost all electronics have these nowadays
Sent from my GT-N7000 using Tapatalk 2
yeah I should've known to check the indicators first. big mistake. I'll definitely remember this
Gap between the aluminum housing and plastic.
Can send to HTC?
There are various posts on here about this.
Some examples are ok, without a gap whilst others have been less fortunate.
If it bothers you then get in touch with the place you bought it from and request an exchange
Sent from my HTC One using xda app-developers app
Ahh that looks nasty.
Like the above poster, do go and get it exchanged if you're within your exchange time frame. Will be much faster than sending it to HTC. Just tell them it's a manufacturer's defect and you want to exchange your unit for the same model, just one without defects.
Common problem, but yours is one of the worst cases :S
You can try to clamp the speakers down and it should -- theoretically -- seal the gap. Maybe heat it with a hair dryer on high about 4 inches away only over the problem area (while having your phone covered by something to protect it like a towel). Some users managed to seal the gap with just a case!
reply from htc
Reply from HTC:
Thank you for your email regarding your HTC One.
My name is Ryan and I am a Technical Support Agent for the HTC Written Team.
I am sorry that your device is not in a perfect condition at this time. If you require a replacement we suggest contacting the retailer who sold the device to you or if you are happy for us to repair the phone please continue with this email.
I would like to arrange for your phone to be repaired in our UK Repair Centre. Please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing phase. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, Battery, Back covers and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers find any physical damage, wear and tear, illegal software, illegal repair attempts or your warranty has expired, the repair will be chargeable and we will send you a quote via email.
You are under no obligation to accept the quote and if you decline, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you unrepaired.
If the device is within warranty period and the fault is covered then there will be no cost to yourself.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are classed as beyond economic repair.
If you are within your warranty period and the fault is covered there will be no cost to yourself.
Repairs will take approximately 7 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
final reply frim htc
Final reply from HTC:
Thank you for replying.
We have acknowledged the gap maybe a manufacturing defect and we have offered a repair service for you. As we have not attempted any repairs on your device we are simply unable to replace the phone, this was why I suggested contacting the retailer to have them replace it.
The gap at the top of you device can be rectified in our repair centre and we will ensure it is returned back to you in perfect working condition.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Sincerely,
Ryan
HTC
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
KAUSTAVBOSE said:
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
Click to expand...
Click to collapse
Where is that litmus paper. Could please point it out.
Just below the battery, at the bottom end
motodude said:
Where is that litmus paper. Could please point it out.
Click to expand...
Click to collapse
Its placed right below the battery, on the bottom right corner, underneath the nudge with which you pull out the battery.
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in india, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
Check your inbox.
Sent from my C5503 using Tapatalk now Free
nostupidthing said:
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in India, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
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Just asking, which country are you from, mate ?
Because in mine, we do not have carrier subsidized phones, and the average earning capacity of a person my age makes this a very expensive purchase (costs me more than my monthly pay, in fact). AND YES, IF YOU LOSE AND ENTIRE MONTHS SALARY INTO SMOKE, YOU'LL BE WRITING IN CAPS TOO.
And, coming back to the general idea of human emotion. If a person loses something, has something stolen, which they deem valuable, it IS human nature to VENT, even if its just on the spur of the moment. But that hardly constitutes in becoming what you just said, i.e. STUPID.
Plus, the services in India are pathetic for Sony. They arent even AUTHORISED to pop open any phones from the Z series, because the lack the pressure or vacuum equipment required to check the IP55-58 rating once they have put it back again. Simply put, you blow INR 30-40,000 on a Z, you are guaranteed to HAVE no customer service. Infact, seeing this crisis prompted Sony Mobile to bundle an ADP of 6 months on all new Z devices, post 15th of Sept 2013.
Well l, you are entitled to your opinions
And I'm ntitled to mine
Btw, nobody forced you to spend a mOnth's salary for a phone. That alone sounds pretty stupid to me...
I'm not trying to defend Sony, just pointing out the obvious. If you don't like my opinions, you're free to ignore it.
I have recently bought a ZR thinking only of the water resistance since I leave in a rainy part of India.
Unfortunately it came to my notice only after the purchase - the bad service for it that it is.
I feel for your loss.
Get a Samung next time. As much as I like Sony, Nokia and Samsung have the best after-sales service in India. This is precisely the reason why I didn't go for the Xperia Z. Sony India needs to up the ante on their customer support.
crap looks like i'll have to take real care of the phone next time it rains..
lesson learned my friend.. although quite an expensive one...
when I was about to buy my zr, i looked at the store returns policy.. the only thing written is that they would refund me if I return the item within 7 days... if I return item within 30 days, i will only get a replacement not a refund... with this in mind, I immediately submerged my phone in a swimming pool for more than 1 hour and its ok - nothing happened wrong... had it been like yours, I would have returned it immediately since the "water proof" description in their store is everywhere...
i highly think that you got a lemon phone though...
Hello all! Just had something wonderful happen.
I recently got the S5 Active from AT&T. The phone I was using beforehand was the HTC G1 (what a throwback!), so naturally when I get a phone that is supposed to block water from damaging it, I tried it. The surprising thing was, the first few times it worked underwater, no issues at all. Then, one day, to demonstrate to my friends how much better my phone was over iPhones everywhere, I dropped it in a pitcher of water in front of them, just like they did in the commercial. It worked immediately after, but a few minutes later it just shut off. I ripped off the cover and saw there was water everywhere by the battery. It looks like there was a little cut by the seal of the back, which is what I presume to be the culprit to be. The screen would not turn on, even after several attempts to resurrect it.
I ended up setting up a claim with Samsung, even though the man on the phone said they would not cover water damage at all. For kicks, I wrote a little note saying what happened, and how I would appreciate it if they could fix my phone, and slipped that in the package.
Low and behold, I received a new phone from Samsung! Even though they said I wouldn't get anything, a working S5 was just shipped to me. It isn't the one I sent in, so I assume it's a refurbished one. It also came with a new back and battery.
Anywho, I just wanted to explain what happened to give some peace of mind to anyone out there was frantically Googling what is going to happen to their water resistant S5 Active after water slips through the cracks. Cheers!
Hello.
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
khryzye said:
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
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Click to collapse
First of all the warranty is 12 months unless you bought square trade or something. And if the S5 active is anything like the S4 active, they don't advertise it but they will replace it because there's no way to tell whether it failed at being "water resistant" or was fully submerged. As for the receipt, sometimes they ask for it and sometimes they don't. If you can't get it replaced through your carrier, the best option is to use the Samsung support chat & they'll tell you what you need to submit. Otherwise the carrier should have a receipt on record
Water damaged Samsung Galaxy S5 HELP!
Hey, I read your thread and I thought it was exactly similar to my situation, except after calling customer service many times, they told me they would not replace my phone. I was wondering you talked to or requested on the phone when you called? Any tips? Did you write to anyone? Is there anything you'd recommend that I do?
My email is [email protected]
I'd really appreciate you getting back to me, thanks!
Hi I'm in the same situation. I was wondering how you went about doing this...
I used the live chat and she gave me a ticket number and told me to call the voice customer service people. I was wondering if that was all they did.
If you could please get back to me with info that'd be great my email is
[email protected]
Don't be fooled by Samsung and AT&T Commercials for the s5 Active!!!
Up until just a few days ago, I have been a very loyal Samsung and AT&T Customer. Both my husband and I have Samsung phones, Samsung Tablets, and have been customers of AT&T forever. I was EVEN thinking about purchasing the Samsung Smart phone. Not anymore.
It is beyond comprehension to me at this time that NEITHER AT&T NOR SAMSUNG will apparently stand behind their products! Although BOTH AT&T AND SAMSUNG advertise that the Galaxy S5 Active devise is rated IP67 using the Ingress Protection rating system! As the Samsung user manual AND the AT&T commercials state: "The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (WATER RESISTANT UP TO 1 METER for UP TO 30 MIN). Watch their commercials ...but don't be fooled.
My phone was in contact with water for less than 3 seconds! ( It accidentally dropped in water and was retrieved almost instantly) LESS TIME THAN advertised:
The phone turned on for a few seconds...then went off....Then an hour later turned on with a green screen...then back off and was totally dead. I sealed the phone in a desiccator for three days and it still would not come on. Samsung service said yes, it was under warranty and to send it in. IF they couldn't repair it , they would send an new one. Guess what!? They lied. I just received my original phone in what looks like worse damage than I sent it and I have been told that the mother board is fried..( NO DUH!) And that voids the warranty?
My mind is spinning. I really loved my Samsung Active, but I am sooo disappointed in the Service and the fact that Samsung would not replace it since it was less than a year old!
I posted a complaint to Samsung's Mobile Facebook page and immediately got a response to private message them. I got the same "canned" response there as well. I may as well go bang my head on a wall. Thank you for taking the time to at least listen to my "rant".
This is how this is done!
If you are reading this post, you probably dropped your s4/s5 Active phone in a glass of water or decided to take it with you swimming. If you did, I am sure you have now realized the error of your ways! ANYWAYS.... if you want any chance of getting your phone fixed WITHOUT paying for the repair, just follow these simple instructions!
Make sure the phone is in warranty! If it's over a year old, the manufacturers warranty is expired and this is not info you need. They will not fix a phone for free if its out of warranty... (well, most of the time! lol)
IF ITS WARRANTY IS GOOD.... Read on! Or, I guess if it's bad just read on anyways... although most of this won't help you in that case...
The first thing you have to know before you even pick up your phone to call Samsung and the most important thing in this process, is to understand that Samsung is not responsible for ANY ACCIDENTAL DAMAGE, PERIOD! So with that out of the way....
Call up Samsung's Technical Support and Give the representative any information they need. Next when they ask why you are calling, simply tell them what symptom you are having and immediately state that you have verified that it is still under warranty and that you'd like to send it in for repair.
Now, you must watch what you say from here. your best bet is pleading the fifth, but they will ask you questions you are going to have to answer... Like, Has your phone suffered any physical or liquid damage?...
Well the obvious answer if you're reading this forum, is YES!!! But let's think about this real quick... If you're calling in about a G870a, it's specs show that it is ip-67 certified, which means it should be "dust and water resistant up to 1 meter and 30 minutes." So should that 5 seconds in a cup really have done it in??? Common sense argues, NO! And this should be your thought process when being asked the question I wrote in the last paragraph.
This is where most of you loose the chance of ever getting the phone repaired under warranty again! And remember you don't want to lie! If you do you'll just get an e-mail after sending it in telling you that the damage is NOT covered. They will then give you a quote for the cost of repair, and tell you that if you do not respond, the phone will be sent back to you AS IS.
So how do you get it fixed for free already?!?!?!?!
The goal now is to make sure you don't incriminate yourself! SOO.... If I dropped mine in a glass of water to show it off to friends and they asked me weather or not it was physically or liquid damaged, I WOULD say something like this...
"No, this phone has been taken care of VERY well it's whole time in my possession, and nothing has occurred that the phone was NOT built to handle based on the specifications listed on Samsung's web page for my SM-G870a specifically. It is in great shape and **** simply stopped working properly after it was briefly submerged in shallow water. I purchased this phone because it's ip-67 certification and it should be fine after such a small indecent!". (**** could mean anything from the LCD to the charger port and anything in-between)!
Now, a good rep will notate that information on your case and provide you with an RMA number, that is, if your phone was in fact under warranty still. Then they send you a shipping label and instructions. Now you just send the phone in following all their instructions. and you should get a nicely refurbished phone in the mail 7-14 days after they receive it!
Easy, right!?!?!
NOT EVERY TIME!!!
If the rep decides to tell you that the phone cannot be serviced under warranty and there will be a charge for the repair......
DON"T GET MAD! It will ensure the status of your phone to be flagged as "beyond economical repair" and it will no longer be covered under warranty again!
Simply tell that rep, that you disagree with that policy and ask KINDLY to speak to their supervisor. (remember, they are going to brief the supervisor on the situation before you talk to them and you don't want them degrading your character!!!)
When you are finally connected to the supervisor, you must be FIRM but KIND, and assert yourself as knowledgeable but not with too much confidence. In laymen terms, treat them like your Grandmother!
Tell them ONLY that you are attempting to send your phone, which in is warranty, in for service and that the previous representative told you it MAY not be covered under the warranty. Then, without hesitation, reiterate to the supervisor now, that this phone is listed on their documentation as ip-67 certified and that the conditions that caused the failure SHOULD NOT HAVE CAUSED THE DAMAGE IT DID!
After that, you must also make sure they understand that you understand that certain measures on the users behalf are expected to meet the ip-67 certification. They must be convinced that your were using proper operating procedures and were using common sense when the phone was damaged.
Any supervisor is going to have a very hard time arguing that type of common sense and will probably place you on a short hold before returning to the line and informing you that they will make an exception, but if the phone is found to be badly damaged, there may still be a charge for repair. AGREE WITH THIS!!!! They will create the RMA and send you the shipping label and instructions
WAS ALL THAT A WASTE OF TIME??? Are they going to try to charge me for the repair anyways??
Most likely not... it should be notated to the tech, and they usually overlook the liquid damaged, because of your conversation with the reps on the phone.
BUT in SOME CASES there is one last step to ALMOST 100% ensure the repair/replacement of your phone FREE of charge!!! and this will probably be the most important step for a lot of people! Especially if a lot of water made it into the device!
All I am asking is for you to "like my Business Page for Capital City Computer geeks on Facebook and comment on my Liquid damage post!
After you do, I will message you the last step!!!! I know a lot of you won't need this last bit of info, but it's the most valuable piece to the puzzle and can make the biggest difference!
Head over to Facebook and search for Capital City Computer Geeks to get the last step!!!!
And if you liked this post or succeeded with my help, please take a second to go there and like my page anyways!!
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My N910F has unfortunately developed all the signs and symptoms of the widely reported of eMMC failure a couple of weeks ago. As it is still under Samsung's UK 2 year warranty, my faulty phone to be picked up and sent for inspection to one of their approved repair centres (A NOVO) . Subsequently, the phone back was sent back quickly to me unrepaired and with an attached (standard looking template) letter stating that your engineer has tested my device and found that it is not working because "it has been subjected to SEVERE physical damage internally" and that physical damage is not covered by the manufacturer's warranty.
As I am 100% satisfied that my phone is in pristine physical condition and has been very well looked after with 2 covering cases all the time as well as a screen protector and has never been subjected to drops, liquid exposure or any other physical damage, I have asked Samsung to send me the detailed engineer report as to the nature of the fault found. I am intending on getting an independent assessment of the phone and will aim to produce an independent report on the fault with a view on taking this further with trading standards or other consumer protection agencies. Samsung have been extremely evasive and very uncooperative and have asked me to contact the service centre directly to discuss the issue with their 'engineer'. I cannot in reality understand how this would help resolve my problem as their engineers will very likey just perpetuate the same lies that they had come up with previously in their letter to me.
I will try and get in touch with the service centre and see what they would come up with but I am not holding much hope and was looking to see if anyone who might have been in a similar position might have any suggestions as how to proceed with trying to get Samsung to take responsibility. Needles to say, no more Samsung for me in any way in the future.
there's a dedicated thread on this, no? why open another one??
Thread closed.
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