I have unrooted the phone and back on stock and everything. I need to return to the HTC for camera issues. Now since i have the "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings", and the only way to remove it is by s/on ing the devices.... so will htc accept the phone and cover my warrant with a s-on device?
ganucci said:
I have unrooted the phone and back on stock and everything. I need to return to the HTC for camera issues. Now since i have the "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings", and the only way to remove it is by s/on ing the devices.... so will htc accept the phone and cover my warrant with a s-on device?
Click to expand...
Click to collapse
The only way they will accept the phone is if it's S-on. S-off voids your warranty
donkeykong1 said:
The only way they will accept the phone is if it's S-on. S-off voids your warranty
Click to expand...
Click to collapse
oh yea i got confused... between how to s-on using revone?
Related
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
Click to expand...
Click to collapse
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
http://forum.xda-developers.com/showthread.php?t=2358738
This guide will help you
Sent from my HTC One™
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
Click to expand...
Click to collapse
Being S-Off could potentially invalidate your warranty. It's all up to you if you want to risk being charged for any repairs but if I wanted to return mine and not get charged, I would be erasing any trace that I'd modified anything ... I'd rather not have S-Off, for a while maybe, than get lumped with a bill for repairs because my warranty was void.
If you decide to return to stock and wipe the "Tampered" flag, return to S-On etc, there are guides on here I believe.
rider5512 said:
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
Click to expand...
Click to collapse
I decided to send it it s-off locked, because we can only hope revolutionary will be able to gain s-off on hboot 1.54, hopefully they will not notice it. Yesterday there was an announced that HTC unjustifiably denied warranty to people with unlocked bootloaders.
I had decided to send in my device s-off but with locked bootloader and on the repair tracker website I can see that they replaced a part apparently under warranty. I hope I'll get my device back s-off and repaired....
Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app
should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.
Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app
Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted
hello Guys
i have enjoyded my rooted htc one to the fullest extent. But Now i have the camera issue and i need to my phone to htc . I have locked the bootloader s-off with revone, removed the tampered warning and even flashed the RUU . Now everything back to stock except one issue ... I have that "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" . I tried many things but still its there... can anybody help me get rid of that... I have to send my phone to HTC urgently....
RUU I flashed is - RUU Zip M7 U JB 50 HTC Asia WWE 1.29.707.4 R Radio 4A.14.3250.13 10.33.1150.01 Release 312087 Signed 2 4 Decrypted
and below are the screen shots of my phone
What's your hboot version?
SaHiLzZ said:
What's your hboot version?
Click to expand...
Click to collapse
1.44
Look around but I believe it is because t you are s-off.
You will most likely need to turn it back on
SaHiLzZ said:
Look around but I believe it is because t you are s-off.
You will most likely need to turn it back on
Click to expand...
Click to collapse
wont my warranty go void if i return the my mobile for htc with s-on?
ganucci said:
wont my warranty go void if i return the my mobile for htc with s-on?
Click to expand...
Click to collapse
any idea if i can flash a old nan backup and remove that ??? i mean i dont hav a backup with me.. may if anyone has i can use it ?
ganucci said:
any idea if i can flash a old nan backup and remove that ??? i mean i dont hav a backup with me.. may if anyone has i can use it ?
Click to expand...
Click to collapse
have you checked my guide: http://forum.xda-developers.com/showthread.php?t=2541082
the "tell htc" is because of S-Off, but most (but not all) repair center's don't care about s-off
nkk71 said:
have you checked my guide: http://forum.xda-developers.com/showthread.php?t=2541082
the "tell htc" is because of S-Off, but most (but not all) repair center's don't care about s-off
Click to expand...
Click to collapse
as u see my version is 1.29.707.4 ... i am not finding the nand back up.... but even if i get... do u think by flashing that and s-off ing the device will keep the 'htc tell" thing out?
nkk71 said:
have you checked my guide: http://forum.xda-developers.com/showthread.php?t=2541082
the "tell htc" is because of S-Off, but most (but not all) repair center's don't care about s-off
Click to expand...
Click to collapse
between how to s-on ?
ganucci said:
between how to s-on ?
Click to expand...
Click to collapse
sorry didnt understand your question.
You get this because you are s-off. However being s-off is not voiding your warranty since a lot of phones leave the factory in s-off state. Mine is s-off as well and I didn't have a problem when I sent it to the repair center
Sent from my HTC One using Tapatalk
Ivanovic said:
You get this because you are s-off. However being s-off is not voiding your warranty since a lot of phones leave the factory in s-off state. Mine is s-off as well and I didn't have a problem when I sent it to the repair center
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
thats what my question was initially... i tried a lot of options and veverything just failed take that thing "tell HTC" out... but then i am been told "tell htc" was cause of s-off .... may be if i s-on my device it will go and i can give it to my service centre...
but qquestion now is, whats the command to s-on my divice using revone. and any points i should note before doing it so that my phone wont brick ?
nkk71 said:
sorry didnt understand your question.
Click to expand...
Click to collapse
Reverting to S-ON (updated)
* ./revone -l
* fastboot oem writesecureflag 3
Instructions updated since stating "fastboot oem lock" was a fail - my bad! xD
Click to expand...
Click to collapse
question is how to s-on my device using revone ?? any guides ?? or whats the procedure..... what i have thought now is, first remove the tampered and lock my device in bootloader and then s-on ... and then flash RUU ... so guys tell me if i am doing it the right way?
ganucci said:
question is how to s-on my device using revone ?? any guides ?? or whats the procedure..... what i have thought now is, first remove the tampered and lock my device in bootloader and then s-on ... and then flash RUU ... so guys tell me if i am doing it the right way?
Click to expand...
Click to collapse
it's:
fastboot oem writesecureflag 3 to go S-On, but are you sure you wanna do that? dangerous if you don't know what and when to do it.
nkk71 said:
it's:
fastboot oem writesecureflag 3 to go S-On, but are you sure you wanna do that? dangerous if you don't know what and when to do it.
Click to expand...
Click to collapse
s-on is the only way i can get rid of "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" off my handset ....
nkk71 said:
it's:
fastboot oem writesecureflag 3 to go S-On, but are you sure you wanna do that? dangerous if you don't know what and when to do it.
Click to expand...
Click to collapse
plus can you give me guidelines in brief
ganucci said:
plus can you give me guidelines in brief
Click to expand...
Click to collapse
ok guys i have quit the idea of going s-on .... but guys help me remove that ""This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" thing off my set....... if its there will it void my warranty?
ganucci said:
ok guys i have quit the idea of going s-on .... but guys help me remove that ""This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings" thing off my set....... if its there will it void my warranty?
Click to expand...
Click to collapse
you can't remove it without going s-on, but according to HTC, s-off does not void warranty: https://twitter.com/htc/status/377422743626842112
so u mean to say if the "tell htc" is there... the warranty wont be void?
ganucci said:
so u mean to say if the "tell htc" is there... the warranty wont be void?
Click to expand...
Click to collapse
technically, it shouldn't, some phones, ship s-off straight from the factory, and there's no real way of proving it didnt. (unless you kept nandroids or other stuff on your phone), and i doubt they will look for that, cause they have to SU for that.
a few (only a couple) posts i've seen around, said that the repair center said S-Off is not under warranty, but that's just because they were taking the easy way out of a free repair.
IMHO
PS: the "Tell HTC" is about error reporting, when your phone crashes, not during normal use
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
PcFish said:
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
Click to expand...
Click to collapse
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
nkk71 said:
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
Click to expand...
Click to collapse
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
PcFish said:
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
Click to expand...
Click to collapse
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
nkk71 said:
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
Click to expand...
Click to collapse
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
EDIT: PS, they thought 10-12 hours was okay for overnight idle battery life. OMFG
PcFish said:
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
Click to expand...
Click to collapse
post back in the guide if you need help
take it easy, and Merry Christmas
Recently, my phone started to develop the Purple Camera Tinting issue and thus I had to send it back for repair. However, I need to know if my warranty will be considered void. The state of the phone was:
RUU was run and OTA Updated
S-Off
Bootloader stated ***LOCKED***
Running Sense 6.0 (even though I have doubts that it still hasn't been released in my country)
I tried to research in regards to this but have got mixed answers. Some posts state that the warranty will not be void in such cases. While others state that HTC will not accept to offer a replacement or repair and would issue me a statement that the problem was caused by "illegal software".
So what will be the possibility of the warranty not being void?
fareed_xtreme said:
Recently, my phone started to develop the Purple Camera Tinting issue and thus I had to send it back for repair. However, I need to know if my warranty will be considered void. The state of the phone was:
RUU was run and OTA Updated
S-Off
Bootloader stated ***LOCKED***
Running Sense 6.0 (even though I have doubts that it still hasn't been released in my country)
I tried to research in regards to this but have got mixed answers. Some posts state that the warranty will not be void in such cases. While others state that HTC will not accept to offer a replacement or repair and would issue me a statement that the problem was caused by "illegal software".
So what will be the possibility of the warranty not being void?
Click to expand...
Click to collapse
if you want to be 100% sure your warranty still valid, the phone must be 100% stock which should not be an issue to achieve with s-off.
phone must be stock rom, stock cid/mid, locked bootloader, not tampered flag and sadly s-on which will require to downgrade first.
alray said:
if you want to be 100% sure your warranty still valid, the phone must be 100% stock which should not be an issue to achieve with s-off.
phone must be stock rom, stock cid/mid, locked bootloader, not tampered flag and sadly s-on which will require to downgrade first.
Click to expand...
Click to collapse
Is it a must to be S-On? I have run the RUU which means I am completely stock. I have never changed the CID of my phone either. Only that I did not S-On the device.
Also, if HTC Flags my device, is it ok if I fix it all again and resend it? Will they accept it?
fareed_xtreme said:
Is it a must to be S-On?
Click to expand...
Click to collapse
Some pple got their phones repaired under warranty even with s-off, some others less lucky. Its really your choice to go s-on or not. The fact is there are chances (maybe really slim) the will refuse to apply the warranty with s-off.
Also, if HTC Flags my device, is it ok if I fix it all again and resend it? Will they accept it?
Click to expand...
Click to collapse
I really dont know!