Recently, my phone started to develop the Purple Camera Tinting issue and thus I had to send it back for repair. However, I need to know if my warranty will be considered void. The state of the phone was:
RUU was run and OTA Updated
S-Off
Bootloader stated ***LOCKED***
Running Sense 6.0 (even though I have doubts that it still hasn't been released in my country)
I tried to research in regards to this but have got mixed answers. Some posts state that the warranty will not be void in such cases. While others state that HTC will not accept to offer a replacement or repair and would issue me a statement that the problem was caused by "illegal software".
So what will be the possibility of the warranty not being void?
fareed_xtreme said:
Recently, my phone started to develop the Purple Camera Tinting issue and thus I had to send it back for repair. However, I need to know if my warranty will be considered void. The state of the phone was:
RUU was run and OTA Updated
S-Off
Bootloader stated ***LOCKED***
Running Sense 6.0 (even though I have doubts that it still hasn't been released in my country)
I tried to research in regards to this but have got mixed answers. Some posts state that the warranty will not be void in such cases. While others state that HTC will not accept to offer a replacement or repair and would issue me a statement that the problem was caused by "illegal software".
So what will be the possibility of the warranty not being void?
Click to expand...
Click to collapse
if you want to be 100% sure your warranty still valid, the phone must be 100% stock which should not be an issue to achieve with s-off.
phone must be stock rom, stock cid/mid, locked bootloader, not tampered flag and sadly s-on which will require to downgrade first.
alray said:
if you want to be 100% sure your warranty still valid, the phone must be 100% stock which should not be an issue to achieve with s-off.
phone must be stock rom, stock cid/mid, locked bootloader, not tampered flag and sadly s-on which will require to downgrade first.
Click to expand...
Click to collapse
Is it a must to be S-On? I have run the RUU which means I am completely stock. I have never changed the CID of my phone either. Only that I did not S-On the device.
Also, if HTC Flags my device, is it ok if I fix it all again and resend it? Will they accept it?
fareed_xtreme said:
Is it a must to be S-On?
Click to expand...
Click to collapse
Some pple got their phones repaired under warranty even with s-off, some others less lucky. Its really your choice to go s-on or not. The fact is there are chances (maybe really slim) the will refuse to apply the warranty with s-off.
Also, if HTC Flags my device, is it ok if I fix it all again and resend it? Will they accept it?
Click to expand...
Click to collapse
I really dont know!
Related
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
Click to expand...
Click to collapse
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
http://forum.xda-developers.com/showthread.php?t=2358738
This guide will help you
Sent from my HTC One™
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
Click to expand...
Click to collapse
Being S-Off could potentially invalidate your warranty. It's all up to you if you want to risk being charged for any repairs but if I wanted to return mine and not get charged, I would be erasing any trace that I'd modified anything ... I'd rather not have S-Off, for a while maybe, than get lumped with a bill for repairs because my warranty was void.
If you decide to return to stock and wipe the "Tampered" flag, return to S-On etc, there are guides on here I believe.
rider5512 said:
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
Click to expand...
Click to collapse
I decided to send it it s-off locked, because we can only hope revolutionary will be able to gain s-off on hboot 1.54, hopefully they will not notice it. Yesterday there was an announced that HTC unjustifiably denied warranty to people with unlocked bootloaders.
I had decided to send in my device s-off but with locked bootloader and on the repair tracker website I can see that they replaced a part apparently under warranty. I hope I'll get my device back s-off and repaired....
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
mat02 said:
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
Click to expand...
Click to collapse
1. yes, you can safely downgrade with s-off. a simple way to revert everything to stock would be to flash a RUU.
2. chances are very low in my opinion. there's a bigger risk that they'll maybe send you a new device with hboot already updatet to 1.54.
3. in my opinion they'll not notice this, and even if they do, they can't say for sure that the device was not delivered with s-off already before you got it.. so s-off should not decline your warranty of an hardware issue by necessity
cheers
mat02 said:
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
Click to expand...
Click to collapse
Unlocking the bootloader, rooting, s-off does not necessarily invalidate warranty. If the error is due to physical defect during manufacture it doesnt uner the sale of goods act 1979. You will probably have to remind HTC/your provider of this. I sent in my device and it has been repaired, with unlocked bootloader, custom rom etc and was, eventually, repaired under warranty. The HTC warning whilst unlocking the bootloader via their website uses the word MAY invalidate your warranty for this reason. My repair was due to physical defect. I would say there is no chance they wont notice S-OFF. I dont know if they will flash 1.44 bootloader. I requested this but have yet to receive my One back. It should be returned today and I will advise, however they may flash 1.44 for me as they decided to replace the motherboard, presumably because they damaged it whilst attempting numerous repair attempts. So they may refuse you a 1.44 flash, whilst allowing mine.
Thanks guys
Personally, I don't think that Regenersis (HTC's service in Poland) will be so generous to offer me a new device
I will revert everything to stock and then I will see what happens after it returns from service.
zaphodbeeb said:
Unlocking the bootloader, rooting, s-off does not necessarily invalidate warranty. If the error is due to physical defect during manufacture it doesnt uner the sale of goods act 1979. You will probably have to remind HTC/your provider of this. I sent in my device and it has been repaired, with unlocked bootloader, custom rom etc and was, eventually, repaired under warranty. The HTC warning whilst unlocking the bootloader via their website uses the word MAY invalidate your warranty for this reason. My repair was due to physical defect. I would say there is no chance they wont notice S-OFF. I dont know if they will flash 1.44 bootloader. I requested this but have yet to receive my One back. It should be returned today and I will advise, however they may flash 1.44 for me as they decided to replace the motherboard, presumably because they damaged it whilst attempting numerous repair attempts. So they may refuse you a 1.44 flash, whilst allowing mine.
Click to expand...
Click to collapse
Hi, as promised heres an update. The repaired phone had 1.54 flashed. I think this may only be due to the fact that it is an EE supplied phone and this is (I think) is their preference. There may be a different set of rules if you have a mobile from a different network, or you purchased a sim free (any network) mobile. HTC may have more flexibility then.
I have unrooted the phone and back on stock and everything. I need to return to the HTC for camera issues. Now since i have the "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings", and the only way to remove it is by s/on ing the devices.... so will htc accept the phone and cover my warrant with a s-on device?
ganucci said:
I have unrooted the phone and back on stock and everything. I need to return to the HTC for camera issues. Now since i have the "This is a test device. Accordingly, to collect critical information about the device, Tell HTC is enabled and cannot be turned off regardless of device settings", and the only way to remove it is by s/on ing the devices.... so will htc accept the phone and cover my warrant with a s-on device?
Click to expand...
Click to collapse
The only way they will accept the phone is if it's S-on. S-off voids your warranty
donkeykong1 said:
The only way they will accept the phone is if it's S-on. S-off voids your warranty
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Click to collapse
oh yea i got confused... between how to s-on using revone?
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
PcFish said:
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
Click to expand...
Click to collapse
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
nkk71 said:
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
Click to expand...
Click to collapse
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
PcFish said:
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
Click to expand...
Click to collapse
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
nkk71 said:
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
Click to expand...
Click to collapse
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
EDIT: PS, they thought 10-12 hours was okay for overnight idle battery life. OMFG
PcFish said:
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
Click to expand...
Click to collapse
post back in the guide if you need help
take it easy, and Merry Christmas
My phone is broken (microphone and headphone jack don't work) and I need to send it off for repair. However, I'm rooted with a custom rom on hboot 1.57 which means I can't go S-Off to downgrade to go back to stock. I think my only hope is a Nandroid back up. Does anyone have one I can use?
melted_cow said:
My phone is broken (microphone and headphone jack don't work) and I need to send it off for repair. However, I'm rooted with a custom rom on hboot 1.57 which means I can't go S-Off to downgrade to go back to stock. I think my only hope is a Nandroid back up. Does anyone have one I can use?
Click to expand...
Click to collapse
If your bootloader says TAMPERED and UNLOCKED then your warranty is void and you will have to pay for repairs whether you have stock Rom on it or not , the only way to get rid of those flags is to s-off.
Seanie280672 said:
If your bootloader says TAMPERED and UNLOCKED then your warranty is void and you will have to pay for repairs whether you have stock Rom on it or not , the only way to get rid of those flags is to s-off.
Click to expand...
Click to collapse
Ah, I actually forgot about the Tampered and Unlocked flags believe it or not. Dammit. I was considering getting a new phone anyways. Maybe I will now.