I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
I don't believe they actually take the money. They authorize the amount and check that it's available. You're not really charged anything until you don't return the device.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
they dont charge you $400, its put on "hold". basically, they are checking to make sure that the money is there in case it does need to be charged. the way they do business is normal. there have been more than one person on xda, that posted about it, about stealing replacements. google is covering their ass. if, they dont get your phone back, then they will charge you.
obviously the nexus is not for you, as its not perfect. no device is perfect. even apple makes imperfect devices. what you should do is follow the procedure properly instead of whining about google putting 400 on hold until they get the device back.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
Sorry everything isn't perfect for you and you had to pull out your credit card twice. Why is this post worthy..
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold.
Click to expand...
Click to collapse
You aren't paying $400. They're just putting a hold on the card to reserve that amount in case you don't return the phone so they can charge you later.
It is outrageous and completely ludicrous.
Click to expand...
Click to collapse
That's your opinion, which you're entitled to, but it's a pretty standard practice. It's often referred to as "cross-shipping" and many people prefer it because they don't have to wait to send their phone back and get the new one. By doing it this way, they aren't without a device. You're free to not like this way of doing it, but you're also free to investigate the return policies of a company before doing business with them.
There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days.
Click to expand...
Click to collapse
And what if you don't have enough credit after 30 days? The hold they put on the card is to make sure they can get their money later if they need to. There are certainly other ways to do it as well. They could have an option to have you return the phone before they send out a new one, for people who don't want the hold on their credit card.
Had I known that the vibration function on on my Nexus 5 would malfunction
Click to expand...
Click to collapse
It would indeed be great if we could all know in advance whether what we buy was going to have a fault or not.
as well as having to go through this
Click to expand...
Click to collapse
As I mentioned above, you're certainly free to investigate Google's return and RMA policies and procedures before doing business with them.
I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
I get that you're having a bad experience, and that's unfortunate. I returned my Nexus 7 three times before I got one without touch screen issues, so I know how you feel. Ranting about it won't make the situation any different, but I can understand how it might make you feel a bit better to let it all out. For what it's worth, I have the original Nexus One, and the Galaxy Nexus, and they're both still working perfectly with no faults. So give Google a chance to make things right before you write off Nexus devices for good.
Like many has said in this thread, they don't charge you, they just place a hold on your card which goes away once you return the defective device. I really don't see why this is a problem... unless you don't have credit or have to use your debit card, which if that is the case you have a whole bunch of other issues to worry about.
I have never had a problem doing it this way and I think the RMA process is great. They send you a new device in advance while you get to continue to use the supposed defective device, you return the defective one once you get the new one, unless you have financial problems you won't notice the hold at all.
Don't like it? Try LG's warranty process! You send them the defective phone in advance, they fix it, you might get it back 2 weeks later. Unless you have a back up phone, you're without a phone during this time!
I'll take Google's RMA process and a non issue, non impact hold on my credit card anyday.
Google is the best company I have dealt with whenever I had to exchange phones. They ship you for free a new phone within two days and they also pay prepaid shipping label to return your old one. Authorization drops within 6 days depending on your bank. Get a samsung or htc, tell them your phone has problems, and let me know how long you will have to stay without a phone
meh thread is meh
well
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
I wouldn't trust you to return your defective unit either.
:crying:
They're not charging you as the others have said.
If the whole situation is that traumatic get a land line.
Not everyone has $400 laying around to be put on hold to exchange a defective unit. Amazon doesn't do this. I'd buy a Nexus from another source vs. Google, even though the price is unbeatable.
Sent from my SPH-L900 using XDA Premium 4 mobile app
There is not a device that is as easy to upgrade as the Nexus. I love Nexus as a whole I still own my Galaxy Nexus. Their warranty service could be better. They should change that policy. We all know how awesome owning a Nexus is and being able to upgrade to the latest version of Android with ease.
Sent from my SPH-L900 using XDA Premium 4 mobile app
options
You pick up an iwireless or something similar for 10 bucks.
Send the nexus back for exchange.
You can also transfer your # to the cheapy phone then back again
when your new nexus arrives.
But really if you think it's such a crappy phone and company get rid of it.
The hold policy was developed AFTER everyone complained on the Nexus One, having to wait a week for exchange units...cross-shipping did not exist back then. I LOVE having cross-shipping available, and a card hold is perfectly reasonable. Buy it from Amazon if it bugs you that much.
The vibration no longer working is not the issue really, **** happens. I have gone through 3 Xbox 360s that died from the three rings of death, and yet I will still choose the Xbox One as my next system. I had my Nokia n900 swaped out twice before getting a device that functioned properly, and I would totally get a new Nokia. (Although an Android Nokia I would prefer, but that won't ever happen) I am mostly frustrated with how they service their warranty. I'm sure I am the minority in not having $400 to put on hold due to rent etc. I just feel people should know how they operate just in case they just so happen to get a defective unit.
Sent from my SPH-L900 using XDA Premium 4 mobile app
True. Well **** this ****.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Should this thread even exist?
Sent from my Nexus 5 using Tapatalk
No
Sent from my SPH-L900 using XDA Premium 4 mobile app
Can a moderator/admin please help me just delete this thread please. Fk it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
slyjai said:
Can a moderator/admin please help me just delete this thread please. Fk it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Pm ApriliaM3
Sent from my Nexus 5 using Tapatalk
slyjai said:
Can a moderator/admin please help me just delete this thread please. Fk it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Prefer not to delete it but I will close it.
Related
I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.
clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.
I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.
clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
Click to expand...
Click to collapse
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
Click to expand...
Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.
I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV
clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.
taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..
You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
will they charge him restocking fee as mentioned in google play store under refunds?
send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!
I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?
Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
So did you get a replacement ?
ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app
ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app
I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
Click to expand...
Click to collapse
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
Click to expand...
Click to collapse
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
Click to expand...
Click to collapse
Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.
Phone fell today. Demolished. Screen got cracked all over the place. Housing chipped. Filed an RMA with Motorola just to see what would happen. Was figuring best case scenario they charge me $175 to replace it. I've had it maybe 2 or 3 weeks.
After not even an hour I get emails back and one of them is a code to order a new one NO CHARGE.
I listed the damage as Physical>Other and gave the description: Phone fell.....screen and housing are both messed up. Doesn't power on.
Do you think this is free, or when they actually see the phone are they going to charge me? I don't even mind if it is $175 I feel stupid as **** for dropping the phone and really can't afford to buy a new one. However, I'd obviously take free too lol.
gpgorbosjr said:
Phone fell today. Demolished. Screen got cracked all over the place. Housing chipped. Filed an RMA with Motorola just to see what would happen. Was figuring best case scenario they charge me $175 to replace it. I've had it maybe 2 or 3 weeks.
After not even an hour I get emails back and one of them is a code to order a new one NO CHARGE.
I listed the damage as Physical>Other and gave the description: Phone fell.....screen and housing are both messed up. Doesn't power on.
Do you think this is free, or when they actually see the phone are they going to charge me? I don't even mind if it is $175 I feel stupid as **** for dropping the phone and really can't afford to buy a new one. However, I'd obviously take free too lol.
Click to expand...
Click to collapse
Sounds like a free repair to me! lol
Only time will tell, with the recent buyout and some Moto employees likely getting laid off in the near future they may just not care. They could have also hooked you up for just being honest.
Sent from my XT1060 using Tapatalk
someguyatx said:
Only time will tell, with the recent buyout and some Moto employees likely getting laid off in the near future they may just not care. They could have also hooked you up for just being honest.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
The buyout isn't even approved yet and won't be for some time. This is almost 100% not the reason.
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
Sent from my Dev Edition Moto X
Schaweet said:
The buyout isn't even approved yet and won't be for some time. This is almost 100% not the reason.
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
Sent from my Dev Edition Moto X
Click to expand...
Click to collapse
But the worst case scenario should be $175 right?
The message did have a name at the end of it, although I'm sure it could still have been automated and at the very least is pre-written.
If they try and charge me full price I WILL fight that lmao. $175 I'll argue a little since they said free of charge in the email but I know it was human error so I'd ultimately relent and pay it if they ask.
EDIT: I feel like if it was automated the fact that I chose Physical damage as the reason would prohibit it from sending out the free code right away. Know what I mean? If you charge $175 for physical damage why would you have the system automate a free code for an RMA filed as physical.
very good point. Maybe they are being nice
Sent from my Dev Edition Moto X
Schaweet said:
I'm willing to bet he ends up paying as the system is most likely automated and when someone sees the physical damage they will comes looking for cash.
Click to expand...
Click to collapse
This... RMAs are for returns. Once they see you're returning a busted device they'll hit you up for payment. I'm curious to know how it turns out; keep us updated.
kbluhm said:
This... RMAs are for returns. Once they see you're returning a busted device they'll hit you up for payment. I'm curious to know how it turns out; keep us updated.
Click to expand...
Click to collapse
Link
I asked for a repair. There is a separate option for merchandise return.
A return merchandise authorization (RMA) or return goods authorization (RGA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period.
Click to expand...
Click to collapse
The logic with what I did and how their site works is really supporting that they know I damaged it and gave me the free replacement. Now it is just a waiting game to see if they change their tune.
gpgorbosjr said:
Link
I asked for a repair. There is a separate option for merchandise return.
The logic with what I did and how their site works is really supporting that they know I damaged it and gave me the free replacement. Now it is just a waiting game to see if they change their tune.
Click to expand...
Click to collapse
They don't have to change their tune. A repair in this case is anything covered under warranty. For instance, you're just using your phone normally and one day the screen goes haywire... suddenly no external sound... cannot connect to wifi... stops charging... those sort of things. Hardware or software defects that are beyond your control.
I am sure with the volume of devices coming and going, they are not sitting there and spell checking each and every RMA that comes in. They have their own review process and for the sake of customer satisfaction they expedite the process automatically till it can be fully reviewed.
But still please keep us updated.
kbluhm said:
They don't have to change their tune. A repair in this case is anything covered under warranty. For instance, you're just using your phone normally and one day the screen goes haywire... suddenly no external sound... cannot connect to wifi... stops charging... those sort of things. Hardware or software defects that are beyond your control.
I am sure with the volume of devices coming and going, they are not sitting there and spell checking each and every RMA that comes in. They have their own review process and for the sake of customer satisfaction they expedite the process automatically till it can be fully reviewed.
But still please keep us updated.
Click to expand...
Click to collapse
As of right now I have a free replacement. So if they decide to charge me, that'd be a change of tune.
Also, they clearly state on their warranty page that they support in AND out of warranty repairs and that out of warranty repair can be applied for online, which is exactly how I did it.
Link
Now there is no question they can wind up trying to charge me, but they are doing everything they can to imply that isn't what they want to do.
EDIT:
But anyway I'm not trying to say their system is working the right way or that I deserve a free replacement. I'm just making my own observations on the situation. I don't feel like arguing about it. Let's see what happens, but most companies don't offer free replacements, allow you to make/ship the phone THEN chase you down to pay.
gpgorbosjr said:
As of right now I have a free replacement. So if they decide to charge me, that'd be a change of tune.
Also, they clearly state on their warranty page that they support in AND out of warranty repairs and that out of warranty repair can be applied for online, which is exactly how I did it.
Link
Now there is no question they can wind up trying to charge me, but they are doing everything they can to imply that isn't what they want to do.
EDIT:
But anyway I'm not trying to say their system is working the right way or that I deserve a free replacement. I'm just making my own observations on the situation. I don't feel like arguing about it. Let's see what happens, but most companies don't offer free replacements, allow you to make/ship the phone THEN chase you down to pay.
Click to expand...
Click to collapse
The only game changer would be if you bought the $85 two-year protection plan. But you haven't brought that up so I'm left to assume you did not.
But once again, please keep us updated. That form does imply some type of flat-rate replacement service... but it says nothing about giving you a brand spanking new device.
Hi,
Was wondering what people think of the recall. Seems like if they do do a recall, we would have to ship the phone in for a week at least. This would be very inconvenient and I'd rather just return the phone now before 14 day t mobile policy.
Any thoughts on if Samsung would give a freebie or maybe just give a new phone somehow? Otherwise, returning the phone seems to be the best idea and buying it again after the issue is "fixed"
Any idea if t mobile will make us pay 50 dollar restocking fee on this?
unholydoragon said:
Hi,
Was wondering what people think of the recall. Seems like if they do do a recall, we would have to ship the phone in for a week at least. This would be very inconvenient and I'd rather just return the phone now before 14 day t mobile policy.
Any thoughts on if Samsung would give a freebie or maybe just give a new phone somehow? Otherwise, returning the phone seems to be the best idea and buying it again after the issue is "fixed"
Any idea if t mobile will make us pay 50 dollar restocking fee on this?
Click to expand...
Click to collapse
I would say if you're not havingany issues there is no need to return unless you're worried of future issues. I won't be returning because I have no issues and my phone was manufactured 2 weeks ago. Also tmobile will not charge rsf
Sent from my SM-N930T using XDA-Developers mobile app
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
borijess said:
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
Click to expand...
Click to collapse
Im going to go out on a limb and say no but I could be wrong...
I really don't want to return my device because there is no problems with it like everyone else is having. But I'm going to give T-Mobile a call and see what my options are.
Sent from my SM-N930T using Tapatalk
I didn't grab the 7, decided to wait for whatever the Nexus will be because really, tho the note series has always been pretty good locked up and knox not being able to be reset later for full functionality has finally turned me off, with that said tho, if you have a note 7 by all means exchange it. It's in no way worth a gamble, whose to say what could happen if it caught fire, exploded or whatever. Your safety or your families is nothing to take a risk with and saying it has been fine so far is just plain stupid. Everything and everyone will always say it was just fine until it's not. If something was to happen and someone hurt and you knew about the issue yet ignored it you are pretty much a piece of *[email protected]# in my opinion. Samsung would not issue a recall and face the negative press unless it was something they truly deemed necessary.
Ducter said:
I didn't grab the 7, decided to wait for whatever the Nexus will be because really, tho the note series has always been pretty good locked up and knox not being able to be reset later for full functionality has finally turned me off, with that said tho, if you have a note 7 by all means exchange it. It's in no way worth a gamble, whose to say what could happen if it caught fire, exploded or whatever. Your safety or your families is nothing to take a risk with and saying it has been fine so far is just plain stupid. Everything and everyone will always say it was just fine until it's not. If something was to happen and someone hurt and you knew about the issue yet ignored it you are pretty much a piece of *[email protected]# in my opinion. Samsung would not issue a recall and face the negative press unless it was something they truly deemed necessary.
Click to expand...
Click to collapse
This is exactly what I was thinking. I've had no issues with this phone and have loved it so far, but I'm not going to take the chance of not sending back a possibility defective phone. Of course there isn't any signs of issues right now, but just my luck as soon as the recall period ends my phones will explode. I will be calling T-Mobile today or tomorrow to see what our options are because I'm not going a week or two without a phone. Everyone should return their phone and it should be a no brainer
If anyone is planning on selling their Note 7 down the road I would exchange it.
People on ebay will want to know if its one of the "fixed" units
Well my 256 GB card just showed up. They're not recalling that bad boy. Maybe go with something unlocked I guess.
Sent from my SM-N930T using XDA-Developers mobile app
Samsung acts fast and announces a recall on all Galaxy Note 7s because of potential battery issues. And Apple doesn't give 2 $#!%$ about the owners of iPhone 6 and 6 Pluses with Touch Disease who can barely if at all use their phone.
if there is a recall i will go back to my note 5 I loved that phone
I have my old Note3 as a back up (just replaced the battery so kids can still play on it and now it works and looks like new), so no big deal at all for me., so whatever they do I don't care much, I just hope it's a misunderstanding and despite being worldwide, only Korean made Notes 7 will be recalled (can't believe all factories produced faulty batts or that they can't track where battery was made) and mine is made China. One thing I'm 150% sure I will be owning Note7 recall or no recall and hell will freeze over before I would return it and switch to some other phones just being released any day now.
unholydoragon said:
Hi,
Was wondering what people think of the recall. Seems like if they do do a recall, we would have to ship the phone in for a week at least. This would be very inconvenient and I'd rather just return the phone now before 14 day t mobile policy.
Any thoughts on if Samsung would give a freebie or maybe just give a new phone somehow? Otherwise, returning the phone seems to be the best idea and buying it again after the issue is "fixed"
Any idea if t mobile will make us pay 50 dollar restocking fee on this?
Click to expand...
Click to collapse
I just called them and they said samsung is manufacturing new notes, and in about 2-3 weeks they will call you and you bring your old note in and they just give you the new one, no restocking fee
I have 3 or 4 other phones so will just be waiting to see what our options are.
---------- Post added at 10:25 AM ---------- Previous post was at 10:21 AM ----------
Another message from T-Mobile.
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
So do anyone know for sure that we can turn in the phone?
I want out this phone and my 14 days has expired..
dallas90733 said:
So do anyone know for sure that we can turn in the phone?
I want out this phone and my 14 days has expired..
Click to expand...
Click to collapse
http://www.tmonews.com/2016/09/t-mobile-samsung-galaxy-note-7-refund-recall/
Looks like you'll have that option.
I just got back from the Tmobile to return my note 7. They gave me the option of another phone instead of the note 7 or just get a phone in the meantime until my new note is shipped in 2-3 weeks. They remburst me for my tech 21 case and screen protector. Which I still get to keep. Also since I Finance the note 7. They will credit me for my first payment of my old note 7. I had the silver returned and ordered the blue Coral. They actually asked which color I would like.
Just called t-mobile. They said they will exchange the phone outside the 14 day return policy.. They will be sending out a mass text message with details on the exchange.
I definitely want a note 7, I don't want to exchange for any other phone except for a replacement note 7. So are they fixing the current phone or are they exchanging them? Waiting a week without a phone is stupid, I hope we get the Option to exchange for a new fixed one
Mine was made china on Aug 6th...its just the Korean variants with the issue correct?