My HTC One died on Saturday for no apparent reason whatsoever, it was a T-mobile HTC one with the RUU conversion to GPE. I was watching Netflix it on saturday noon and the battery was about 50% and the phone restarted for no reason or error.
Later that day around 5pm I wanted to use the phone and it would not turn on, I thought that the battery could be dead so I set it to charge, but the LED would not turn on on the charger or computer, so I figured the battery was probably completely drained. I let it charge all night and next morning the LED still was not on, so I tried to boot the phone and nothing, I used power + volume down, and not even the bootloader would come up. I tried ADB and nothing.
After reading some info online and XDA I noticed that a lot of people are experiencing the same issue, would this be related to unlocking and rooting the GPE RUU?
Similar Issues:
HTC one won't turn on, No LED, no flashing Home/Back button
I just discovered that the phone is detected under my windows machine as: Qualcomm HS-USB QDLoader 9008
Will I have to send it to HTC or is there a way to bring it back from dead?
an0m13 said:
I just discovered that the phone is detected under my windows machine as: Qualcomm HS-USB QDLoader 9008
Will I have to send it to HTC or is there a way to bring it back from dead?
Click to expand...
Click to collapse
Im sorry to tell you this, but Qualcomm HS-USB is USUALLY a sign of a hard brick. In other words, you cannot get the phone back to life.
The only possible way of recovery of this device is to send it to HTC. They will replace the motherboard, which costs a BOMB. If im not mistaken, its about $200.
Ideally, you should avoid RUU conversion unless ur 100% sure about what you're doing. Flashing ARHD 6.1 or SinLess would have been a much wiser thing to do IMO
raghav kapur said:
Im sorry to tell you this, but Qualcomm HS-USB is USUALLY a sign of a hard brick. In other words, you cannot get the phone back to life.
The only possible way of recovery of this device is to send it to HTC. They will replace the motherboard, which costs a BOMB. If im not mistaken, its about $200.
Ideally, you should avoid RUU conversion unless ur 100% sure about what you're doing. Flashing ARHD 6.1 or SinLess would have been a much wiser thing to do IMO
Click to expand...
Click to collapse
Raghav
The thing that I don't understand is why the phone got bricked after a week of doing the RUU conversion? ( I have done RUU conversions before on a different HTC One and this one two months ago)
an0m13 said:
Raghav
The thing that I don't understand is why the phone got bricked after a week of doing the RUU conversion? ( I have done RUU conversions before on a different HTC One and this one two months ago)
Click to expand...
Click to collapse
This is t-mobile-restriction ****. With other phones there were less or no problems. Better to buy a not branded phone.
Warranty or JTAG.
sent from my mobile device
I will send it tomorrow to repair, I hope it will be covered by warrantu.
SaHiLzZ said:
Warranty or JTAG.
sent from my mobile device
Click to expand...
Click to collapse
I'm sending back to tmobile for replacement, do you think they would notice it was flash as the mobo is dead?
an0m13 said:
I'm sending back to tmobile for replacement, do you think they would notice it was flash as the mobo is dead?
Click to expand...
Click to collapse
Most likely not. they will send you a refurbished device.
Neo XL said:
This is t-mobile-restriction ****. With other phones there were less or no problems. Better to buy a not branded phone.
Click to expand...
Click to collapse
I wish they had the GPE when I bought mine 9 months ago. A friend will sell me his HTC one AT&T black edition for $250, would that be a better option to Flash or should I forget about it and get a Nexus 5?
an0m13 said:
I wish they had the GPE when I bought mine 9 months ago. A friend will sell me his HTC one AT&T black edition for $250, would that be a better option to Flash or should I forget about it and get a Nexus 5?
Click to expand...
Click to collapse
The international unlocked is simply THE BEST for such things. If you want the best developer support, its the Dev. edition or International Unlocked
http://forums.androidcentral.com/ht...d-itself-off-wont-turn-back-again-help-2.html
Phoenix007 said:
http://forums.androidcentral.com/ht...d-itself-off-wont-turn-back-again-help-2.html
Click to expand...
Click to collapse
Thank you for the link, looks like I'm not the only one with the issue, but I tried all the solutions and still won't boot up or the LED will come up.
T-mobile is sending me a replacement, the bad news is that even thought I really like the phone I will be selling the replacement and moving to the nexus 5 as tmobile takes forever to release updates.
Related
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
What "internals" did you mark? Most likely it's not the same phone.
Could be same phone, different motherboard.
a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...
Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".
so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.
HTC has absolutely the best customer service I have ever dealt with...
ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you
Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
bump....
Hope I wasn't a Idiot to buy a bricked VIVID ??
I don't think any solution has been found so far. If you hadn't already known, our vivid section is really small with not a ton of development going on. The people that couldn't follow directions were sort of left in the dust, and I don't know of anyone working on a fix for the bricks.
Sent from my HTC PH39100 using xda premium
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
How "bricked" is it? Will it power on? Get to HBOOT?
timbrendelaz said:
How "bricked" is it? Will it power on? Get to HBOOT?
Click to expand...
Click to collapse
I assume he's talking about the worst kind we've seen. Like the noob who pissed off PG and made him leave.
Sent from my HTC PH39100 using xda premium
If it powers on and you are able to go to HBoot it can be saved.
Sent from my HTC PH39100 using xda premium
If you can get into Qualcomm dload mode, you should still have a shot at fixing it. If it literally can't get into dload mode, does not boot into fastboot, or any other possible method of pushing files to the phone, then yes, it is bricked. You will have to find a way to use JTAG or send it to an HTC service center.
Thank you all !!!!! hoping for RIFF box to work
I started a similar thread.....I also have a bricked Vivid.....I have been able to get mine to be recognized by QPST on com6 in phone download mode.....the question is, what do I do now? QPST seems to be pretty straight forward, but I have no idea where to find the necessary files to flash the phone. Any ideas?
Sent from my SAMSUNG-SGH-I727 using xda premium
..
I haven't been able to find any .hex files for our device. Tried opening the various .img files extracted from the PH39IMG.zip in a hex editor and saving them as .hex files but QPST returns an error. I don't have any experience in hex editing, but I know I can't brick the phone any worse. My g/f has went back to an HTC Inspire so I am going to keep this hope alive as a side project.
Sent from my SAMSUNG-SGH-I727 using xda premium
Whether this guy who bricked his phone was a NOOB, isnt really an issue now is it? Nor if he is one of the ones whom ticked off PG.. I bricked my Vivid, and 1) I'm not a NOOB. 2) I followed Directions to the letter ... did everything right and it still bricked.. but i had insurance through BestBuy , sent it in and got a new phone 2 days later.. re-tried the same steps i did before which bricked my phone, and it went through without a hitch... We arent here to judge people nor start up another thread which can potentially lead to another mass exodus from XDA
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Haha. Sucks for the guy who let it go so cheap. Lol
Sent from my HTC PH39100 using XDA
djelement1 said:
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Hi I seen your problem to me step and follow these steps to get here http://forum.xda-developers.com/showpost.php?p=20807914&postcount=2 download from here http://www.filefactory.com/f/002b74e0f4775869/ version for AT & T is this RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52 install it from your computer and running.
Forgive my English.
djelement1 said:
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Click to expand...
Click to collapse
did you send the phone to them? did you got it back? did you had to pay anything?
slapshot30 said:
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
Click to expand...
Click to collapse
JEANRIVERA said:
did you send the phone to them? did you got it back? did you had to pay anything?
Click to expand...
Click to collapse
yeah i've sent them many phones, a couple of hd2, touch pro, touch pro2
can't remember what else but yeah if ur not original owner from a store they go by production date of the phone, i've been lucky that i always got them fixed for free, only once they said that said that the damage to my screen was due to physical damage and didn't fix it, and they charged me $40 (they call it a triage fee) other than that, i had to pay to ship it to them but it's worth the $5 using usps priority mail, they ship back at their cost with a nice box and HTC lint free cloth lol
You need the H-BOOT
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
If you need the H-BOOT let me know i,ll give you a copy once you have it leave it as is just put the zip file (PH39IMG.ZIP) to the root of the sd card hold down vol button and power at the same time once you see it boot let go and the phone will do the rest it will unbrick it for sure.
I was going to wire tether and I plugged it up via the stock USB cable that came with it and all the sudden it started smoking and I unplugged it and my charger port is ruined. So has this happened to anyone? I just had a mouse plugged in the same port and it was working fine! So anyone have this happen to them? Also how can I do warranty? My boot loader is unlocked and says tampered cause I'm running a ROM.
I have AT&T but that forum is not as big as this section so I`d post it here.
Edit anyways I called AT&T they sold me Since what had happened I need to call HTC and they will repair it. Will HTC care that its bootloader unlocked and tampered? even though its a physical hardware issue with the phone? or should I just sell it for parts and use an upgrade.
i'd send it to HTC and relock the bootloader. hardware-issues usually should be repaired even with tampered flag.
if you have enough energy left and really want to be save, use s-off, lock your bootloader, remove tampered flag and go back to s-on.
hyelton said:
I was going to wire tether and I plugged it up via the stock USB cable that came with it and all the sudden it started smoking and I unplugged it and my charger port is ruined. So has this happened to anyone? I just had a mouse plugged in the same port and it was working fine! So anyone have this happen to them? Also how can I do warranty? My boot loader is unlocked and says tampered cause I'm running a ROM.
I have AT&T but that forum is not as big as this section so I`d post it here.
Edit anyways I called AT&T they sold me Since what had happened I need to call HTC and they will repair it. Will HTC care that its bootloader unlocked and tampered? even though its a physical hardware issue with the phone? or should I just sell it for parts and use an upgrade.
Click to expand...
Click to collapse
Just curious. Are you on a ROM that enables fastcharge? I did read a discussion between CM devs about rarely burning the port with fast charge enabled be default and connecting to a faulty USB port.
I'm guessing it's because USB 2.0 supports an output of max 500mAh.
If your phone tried to draw more than that it put pressure on the port which caused it to cease working properly.
Sent from my HTC One using xda premium
watermelun said:
Just curious. Are you on a ROM that enables fastcharge? I did read a discussion between CM devs about rarely burning the port with fast charge enabled be default and connecting to a faulty USB port.
Click to expand...
Click to collapse
Nope running ARHD 12.1 I dont like CM roms.
Also I CANT relock usb plug on phone does not work anymore its dead.
just send it to HTC, they repaired my phone with a hardware-issue (battery) even with tampered-flag..
watermelun said:
Just curious. Are you on a ROM that enables fastcharge? I did read a discussion between CM devs about rarely burning the port with fast charge enabled be default and connecting to a faulty USB port.
Click to expand...
Click to collapse
herwegan said:
just send it to HTC, they repaired my phone with a hardware-issue (battery) even with tampered-flag..
Click to expand...
Click to collapse
Did they fix it or just send a new or referb one?
Also do you think they would charge for such repair? cause she said they may want to charge.
hyelton said:
Did they fix it or just send a new or referb one?
Click to expand...
Click to collapse
in my case i think they've send me a new one, but because i've unlocked my bootloader before, they transfered my IMEI to the new device. because my bootloader was still "relocked" after repair, but the devices case and screen were completely new (no more scratches and 2 dead pixels were gone.. lucky punch ;D )
edit: can't say, but they didn't charge me because it was obviously a hardware-failure that was not in a relation to the software.. this is an important point.. they will only charge you if they can be sure that the hardware got damaged due to your installed software (like overclocking your cpu etc.)
herwegan said:
in my case i think they've send me a new one, but because i've unlocked my bootloader before, they transfered my IMEI to the new device. because my bootloader was still "relocked" after repair, but the devices case and screen were completely new (no more scratches and 2 dead pixels were gone.. lucky punch ;D )
edit: can't say, but they didn't charge me because it was obviously a hardware-failure that was not in a relation to the software.. this is an important point.. they will only charge you if they can be sure that the hardware got damaged due to your installed software (like overclocking your cpu etc.)
Click to expand...
Click to collapse
I didnt overclock or anything stock kernal. I`m afraid they will go asuming lol
Worst case I have an upgrade I can use
hyelton said:
I didnt overclock or anything stock kernal. I`m afraid they will go asuming lol
Worst case I have an upgrade I can use
Click to expand...
Click to collapse
good luck!
UPDATE!: So I called AT&T they are going to warranty it. I`m going to run it completely dead so that maybe hopefully they WONT see my unlocked and tampered bootloader.
They wont charge for that will they if they see that?
Anyway I plugged up my Samsung Charger from my parents S3 and BAM my phone started smoking so I wonder why or what is causing that cause its certainly the phone.
I was using my HTC One yesterday recording a lecture when it overheated and refused to turn on any longer. I've tried charging it with different cables and different outlets (USB in computer included) and the only recognition I get is that it shows qhsusb_dload in the device manager. I don't what to do to fix this; one of my friends stumbled upon (http://forum.xda-developers.com/showthread.php?t=2226445), but if it works, I have no idea how to do anything since I didn't root my phone. Anyone have any tips?
EDIT: A bit more information: it's a locked HTC One on Rogers Network in Canada.
evgueni72 said:
I was using my HTC One yesterday recording a lecture when it overheated and refused to turn on any longer. I've tried charging it with different cables and different outlets (USB in computer included) and the only recognition I get is that it shows qhsusb_dload in the device manager. I don't what to do to fix this; one of my friends stumbled upon (http://forum.xda-developers.com/showthread.php?t=2226445), but if it works, I have no idea how to do anything since I didn't root my phone. Anyone have any tips?
EDIT: A bit more information: it's a locked HTC One on Rogers Network in Canada.
Click to expand...
Click to collapse
I'd say get a replacement from your carrier.. They should do it for free. If they don't, send it to htc for repairs.
Sent from my iPod touch using Tapatalk
n1234d said:
I'd say get a replacement from your carrier.. They should do it for free. If they don't, send it to htc for repairs.
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
I have a new one coming; however I want to be able to get my data on this phone back,
evgueni72 said:
I have a new one coming; however I want to be able to get my data on this phone back,
Click to expand...
Click to collapse
Sadly that isn't possible.. your phone is properly hard bricked, so if you want any of your data back, you'll have to have someone with a jtag box unbrick it for you.. That will cost you cash, and that defeats the whole purpose of getting a replacement phone..
Sent from my iPod touch using Tapatalk
Hi Dear all
please help me my HTC one 801e not turning on and not charging
i hold volume down + power not going to boot loader , but if connected to PC see this text
Qualcomm HS-USB QDLoader 9008
hogrfatih said:
Hi Dear all
please help me my HTC one 801e not turning on and not charging
i hold volume down + power not going to boot loader , but if connected to PC see this text
Qualcomm HS-USB QDLoader 9008
Click to expand...
Click to collapse
That is unfortunately a brick. Send it to HTC, they'll have the mobo replaced for ya Btw, were you s-off and messing around when this happened?
n1234d said:
That is unfortunately a brick. Send it to HTC, they'll have the mobo replaced for ya Btw, were you s-off and messing around when this happened?
Click to expand...
Click to collapse
whats mobo ? you destination motherboard ?
i don't know S-off or S-on but my friend send me massege i opened this message my mobile turning off not back to on
hogrfatih said:
whats mobo ? you destination motherboard ?
i don't know S-off or S-on but my friend send me massege i opened this message my mobile turning off not back to on
Click to expand...
Click to collapse
Yep, I meant motherboard. Have you unlocked/rooted your phone? In any case, nothing can be done now, better get a replacement from htc if you're within the replacement period, else get a repair done from them.
Sent from my iPod touch using Tapatalk
hogrfatih said:
Hi Dear all
please help me my HTC one 801e not turning on and not charging
i hold volume down + power not going to boot loader , but if connected to PC see this text
Qualcomm HS-USB QDLoader 9008
Click to expand...
Click to collapse
Unfortunately that indicates a hard brick and the motherboard needs to be replaced. Depending on how you acquired the phone, HTC should be able to fix it for you.
This could happen if you flashed a ROM intended for the regular One (M7) which will not work as you have a dual SIM version.
Read this thread, it's discussing a similar situation (specifically post #5).
makbil said:
Unfortunately that indicates a hard brick and the motherboard needs to be replaced. Depending on how you acquired the phone, HTC should be able to fix it for you.
This could happen if you flashed a ROM intended for the regular One (M7) which will not work as you have a dual SIM version.
Read this thread, it's discussing a similar situation (specifically post #5).
Click to expand...
Click to collapse
Actually, the 801e is the single-sim, non-lte version, and it is completely compatible with 801n/s (M7_UL) RUUs and ROMs
n1234d said:
Yep, I meant motherboard. Have you unlocked/rooted your phone? In any case, nothing can be done now, better get a replacement from htc if you're within the replacement period, else get a repair done from them.
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
No i not use rooted and unlocked, i sent my mobile to htc replace the motherboard ? not any solve ?
i live from iraq not have htc support , please any solve to solve this problem
hogrfatih said:
No i not use rooted and unlocked, i sent my mobile to htc replace the motherboard ? not any solve ?
i live from iraq not have htc support , please any solve to solve this problem
Click to expand...
Click to collapse
Well, if you have warranty, that's the best option. Otherwise, you can look around for places which have jtag boxes and can revive your phone for you..
Sent from my iPod touch using Tapatalk