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Someone on the internet says unlocking bootloader will only void the software warrranty.
I would like to know if this is true, thanks.
I'm fairly certain that the screen you see after issuing the "fastboot oem unlock" command clearly states that your warranty (for the phone as a whole) is void if you proceed with the unlock process.
HTC has reportedly, in some cases, honored the warranty for failed hardware despite the unlocked bootloader, but I don't think it's a sure thing.
There are a lot of things people say on the internet. Very little of it is true.
(except for this post, of course)
The HTC warranty statement for the Nexus One also clearly states that your entire warranty is void if you unlock the bootloader. As already said, you have to expressly agree to this provision in order to unlock ...so yes, they CAN deny coverage even if unlocking the bootloader didn't screw up your phone.
This has been asked before and answered by many, a search would go a long way. With that said some have had success with HTC honoring the warranty and others have not. I guess it's just the luck of getting the right rep on the phone, good luck
Had my Nexus replaced due to hardware issue with the trackball, and told them up front I had an unlocked bootloader. Rep said send it in, and if they didn't cover it they would charge me for a repair. They shipped the new phone and when I called back the rep said they were sending a replacement due to manufacturing error. Don't know if this is how they always roll, but made sense to me.
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Is it still voiding your warranty if you root the nexus one but, do not install any custom roms on it?
I mean on a computer root access doesn't void warranty to my knowledge.. so it seems strange it would void your warranty on a phone.. I mean if you brick it while trying to install a custom rom... fair enough..
The other major issue is i have heard the white notification bar can cause burn in and was wondering if anyone was unfortunate enough to have this problem?
I have heard rooting it and installing a black notification bar will avoid this..
Rooting your device does not void your warranty; unlocking the bootloader (a prerequisite for rooting) does. And it doesn't matter what you do after unlocking the bootloader, the warranty is still void.
There was a thread recently discussing the notification burn in: http://forum.xda-developers.com/showthread.php?t=673513&highlight=burn
Cheers.
However HTC doesn't care much about it if u get a hardware related issue.
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WebghostDK said:
However HTC sometimes doesn't care much about it if u get a hardware related issue.
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*fixed
HTC has honored warranties in the past for hardware issues on phones with unlocked bootloaders, but they have also denied the same. It seems to be luck of the draw, and dependent upon which HTC rep actually handles the return.
It's poor form to proclaim that HTC won't care in all cases.
Hello..
If I was to unlock my boot-loader with HTC's online tool, would I be able to make an insurance claim with Sprint (or any other carrier) if I were to drop and break it or lose it?
Yes.
Toaster Strudels said:
Yes.
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I don't think that's true.
htowngator said:
I don't think that's true.
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Hmm..anybody else know?
1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..
Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2
Toaster Strudels said:
1) It's a software unlock, you're not changing the screen or the casing or something.
2) 99.8% of the time, they don't care nor check.
3) AT&T didn't give a crap about all of my phones being on CM10 when replacing them and I don't see why Sprint would..
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throwbot said:
Yeah, I've definitely made a thousand (not really but still quite a few) insurance claims and returned phones that I have unlocked the boot loader on. Never any problems
Sent from my Nexus 7 using Tapatalk 2
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Thanks guy for answering..
They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock. It is not illegal to do so, but it is a voidable thing if they check and confirm it.
It's all luck if they don't, IMO.
htowngator said:
They are giving you anecdotal evidence, but IIRC your warranties are voided if you root or unlock.
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Warranty != insurance != statutory rights
BenPope said:
Warranty != insurance != statutory rights
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If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
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BenPope said:
Warranty != insurance != statutory rights
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By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?
So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app
mmmajor said:
By "warranty" do you guys mean insurance through the phone company? Because I know unlocking the boot-loader voids HTC's warranty. I'm just curious about if I've used HTC's tool to unlock the boot-loader..and I break it or drop it or if it gets stolen, can I make an insurance claim to get another one?
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I think if you break it and the insurance company (i.e. not HTC but someone like Squaretrade) can't check for a rooted phone or whatever then you're probably ok.
If you get the dev edition direct from HTC then I assume it's within the understanding that it will be rooted and therefore any defects or issues will be covered.
I would imagine the one caveat is that if it comes with S-ON and you use a trick to get S-OFF, you'd void any warranty with them.
---------- Post added at 01:29 AM ---------- Previous post was at 01:28 AM ----------
Jme369 said:
So to clarify, in the UK can I flash another rom and keep my insurance and warranty?
Sent from my HTC One using xda app-developers app
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From what I am reading, the EU does not allow them to void your warranty if you do that.
What about the unlocked 64gb developer phone. How does insurance work with that?
Sent from my EVO using Tapatalk 2
Insurance != warranty.
Warranty *may* be void after unlocking or only after s-off, depends on the problem. You may find something like a battery problem may not be covered after rooting as you could have overclocked and damaged it by heat etc, but a failed camera module would still be covered. This will vary by country.
Insurance is if the phone is stolen/lost/dropped etc. The insurance company won't care; and in any case, if it's stolen how would they ever know?
Let me clarify the terms since searching on Google is hard.
Warranty: a service provided by the manufacturer against defects for a period of time. Not particularly enforceable in law. Often contains entirely redundant terms.
Insurance: a service provided by an insurance company, almost certainly for a fee, to protect against things a manufacturer won't cover. e.g., theft, accidental damage.
Statutory rights: a legal right, enshrined in law, to protect against manufacturing defects for a period of time . Often a stronger guarantee than warranty, either in duration or terms. Especially poignant within the EU.
"your statutory rights are not affected" means, "the law still stands", which is pretty much an entirely redundant term.
IANAL.
htowngator said:
If you are in the EU, it doesn't void it, but in the USA it does.
ANY form of root breaks warranty here and it sucks, but it's true. If you get away with it then good for you, but word of advice is to always clean up the phone before you try to get warranty help.
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So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.
saco274 said:
So can I get insurance for the 64gb dev. version as long as I don't s-off? Just wondering because this wasn't an option when I purchased mine.
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I would tend to say yes on that as others have mentioned if its broken beyond being able to function it won't matter.
However lets say the charging port is malfunctioning outside of year 1 then they will test the phone and possibly notice it's been rooted.
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
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just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
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I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
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That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
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It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
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It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
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dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
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Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
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Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
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So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
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i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
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But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
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obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
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Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
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Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
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You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
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I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
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really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
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I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
slaytanic said:
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
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Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
edufur said:
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
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Because I wanted to, and can?. $60 to replace a phone if something happens instead of full price sounds nice to me. Thank you for your informative reply.
Bump
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
That's literally what's holding me back right now. Lol. I've got all the stock software downloaded, and ready to go ?.
Bump
Bump.
Anyone?
jhedfors said:
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
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Click to collapse
According to Motorola support: The warranty on our devices covers both hardware and software issues. If you unlock the bootloader and even if there was an issue before unlocking the bootloader, it will still void the warranty.
I will return my device!
Don't want that limitation