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screen edge bleed. How many of you have light bleed from around the display area when viewed at an angle? I've gone in to try 3 different phones from 3 diff deliveries and they ALL do it. Even the 3 display model do it. It's driving me nuts. Show of hands to say I'm not crazy and there is still hope to find a good one...
Sent from my HTC PH39100 using xda premium
No, they do that, trust me. It's the way they are assembled. I noticed it as soon as I got the phone, but it doesn't bother me because I know a lot of HTCs are like this. It isn't a defect in quality; rather, a result of the design. Unless your screen is leaking and letting in dust, don't worry about it. It might be annoying at first but you get past it. My Vivid does this and so have the other three HTCs I've had in the past.
Agree completely. I'm on my second Vivid, and both had/have light bleed, especially noticeable when looking at the phone flat towards the top of the phone. I'm a first-time HTC guy so I initially thought the same...that it was an issue with my phone. However, trips to see Vivids at multiple AT&T retail stores, and my second phone, made me comfortable that it was not just "my phone".
That it is endemic to every phone you see means HTC cant build a damn phone properly. Ive never had this issue with my Tytn, Tytn II, EVO, EVO 3D, Inspire. Meaning they can do it right, it is NOT an acceptable result for this phone. The rezound doesnt do it, nor does the sensation. Im going back and if this last shipment doesnt have it fixed its bye bye. God HTC used to be such high quality, now they are turning into metal bodied samsungs...
gtkansan said:
That is is endemic to every phone you see mean HTC cant build a damn phone. Ive never had this issue with my Tytn, Tytn II, EVO, EVO 3D, Inspire. Meaning they can do it right, it is NOT an acceptable result for this phone. The rezound doesnt do it, nor does the sensation. Im going back and if this last shipment doesnt have it fixed its by by. God HTC used to be such high quality, now they are turning into metal bodied samsungs...
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God damn, calm down. That the light bleeds doesn't necessarily mean the design is wrong or of poor quality. That's just the design. It doesn't affect the way the phone works or how tough it is, it's JUST designed like that. Go ahead and exchange it, your new Vivid will have the same problem and you'll probably just be more bitter about it. Just because one or two phones from a company aren't designed as well as you'd want them to be, doesn't mean the whole company is junk. If you want, go exchange it for a Skyrocket and wince at the ****ty resolution, ghost lines running down the screen and cheap plastic. But none of that should matter because the screen won't bleed.
I have a car from 1991 with 221,000 miles on it. Not that much for that car in particular. I also have a car of the same make from 2000. And while there are definitely differences in build quality and material, the newer car has 322,000 miles on it. Both are running beautifully. Original engines and transmissions, starters, alternators, AC compressors, and basically everything else. But eh, the one from '00 has slightly harder dashboard material, so it's crap and that company can't build cars right.
But you know what, to each his own. *Just my opinion.
markjo said:
God damn, calm down. That the light bleeds doesn't necessarily mean the design is wrong or of poor quality. That's just the design. It doesn't affect the way the phone works or how tough it is, it's JUST designed like that. Go ahead and exchange it, your new Vivid will have the same problem and you'll probably just be more bitter about it. Just because one or two phones from a company aren't designed as well as you'd want them to be, doesn't mean the whole company is junk. If you want, go exchange it for a Skyrocket and wince at the ****ty resolution, ghost lines running down the screen and cheap plastic. But none of that should matter because the screen won't bleed.
I have a car from 1991 with 221,000 miles on it. Not that much for that car in particular. I also have a car of the same make from 2000. And while there are definitely differences in build quality and material, the newer car has 322,000 miles on it. Both are running beautifully. Original engines and transmissions. But eh, the one from '00 has slightly harder dashboard material, so it's crap and that company can't build cars right.
But you know what, to each his own. *Just my opinion.
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Uhm light bleeding out the edges of the display is not a 'designed that way' type issue. Its a 'we have no quality control' issue. Next youll say that the screen coming unglued from the incredible/evo a while ago was a design aspect. Come on man. To those of us who actually design and build such products, its a manufacturing issue, not design. NO ONE designs them this ****ty.
gtkansan said:
Uhm light bleeding out the edges of the display is not a 'designed that way' type issue. Its a 'we have no quality control' issue. Next youll say that the screen coming unglued from the incredible/evo a while ago was a design aspect. Come on man. To those of us who actually design and build such products, its a manufacturing issue, not design. NO ONE designs them this ****ty.
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I build engines and work on cars for a living. I do know where you're coming from. So it wasn't designed with as tight tolerances as it could have been or other phones are. But that does not necessarily mean it is of poor quality. They could (and yeah they really should) have built the phone a bit differently so as to avoid that light bleed. It isn't pretty especially with devices that do it more than others.
But you know, I still have my Incredible. It drowned in a river once, fell from the roof of my house (yeah...), has been dropped numerous times, and was submerged into a toilet by a 2-year old at one point. nasty **** man.. but I still have it. I use it as a "micro" tablet around my house. And I've never had a single problem with it.
Now that may just be my luck with my device but in all honesty, I have no problems believing it to be reliable. Others may not be so lucky. But in the case of the Vivid, I agree with you one hundred percent - the light bleed is something that definitely should not be present. But I don't really think it's that big of a problem in terms of actual quality. In manufacturing or in design, it isn't the best. But the device as a whole is solid and sturdy. With my first Vivid, after I bricked it (well not really bricked but gave up on it), I knew I was to exchange it. So I tried gauging the durability of the thing by twisting it, hit it on the table a couple of times and stuff. It was still fine.
Oh and I had a Captivate since new. The GPS never worked no matter what tweaks I did to it, the loudspeaker took a dump two months in, the volume rocker is so soft you don't feel a click, and it overheats while charging, even when it's off. Otherwise it was a great phone.. but eh. Too many bad experiences with Samsung in the past.
I don't know. I do respect your opinion man and don't underestimate your knowledge. Simply expressing my own.
I noticed this on my vivid a few days after I got it but didn't post about it because it doesn't really bother me. You can only see it if you tilt the phone forward and look into the housing and how many of us are going to do that other to look at the "defect." As long as it doesn't effect me using the phone then I'm good.
dtorrez1883 said:
I noticed this on my vivid a few days after I got it but didn't post about it because it doesn't really bother me. You can only see it if you tilt the phone forward and look into the housing and how many of us are going to do that other to look at the "defect." As long as it doesn't effect me using the phone then I'm good.
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I read in bed at night and in the morning, so the display is dimmed down, but the light bleed stays nearly the same brightness.... its very distracting.
Where Does All That Light Go?
If your phone bleeds light around the edges (of the screen?), where does it go? Will the vivid eventually run out of light when it all bleeds out?
Seriously, I took the case off my Vivid, took it into a dark room, and turned it on. No light coming around the edges of the screen. Of course, even if the screen was not seated properly and some light leaked out around the edge, I wouldn't see it because of the case. I guess I got a phone from a better batch.
None here...
I have absolutely no light bleed on my phone, and even if it was there its a phone not a pace maker , I've seen the Vivids with the bleed at the store and it still wasn't that bad. Someone is being overly dramatic.
brucegil said:
If your phone bleeds light around the edges (of the screen?), where does it go? Will the vivid eventually run out of light when it all bleeds out?
Seriously, I took the case off my Vivid, took it into a dark room, and turned it on. No light coming around the edges of the screen. Of course, even if the screen was not seated properly and some light leaked out around the edge, I wouldn't see it because of the case. I guess I got a phone from a better batch.
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Im not talking about light coming out AROUND the glass. Im talking about where the bezel meets the actual display area.
Is this light underneath the glass and visible through it? Is it leaking from where the plastic sides of the phone meet the glass, or what. If you could show pictures or actually clarify further, it'd be easier to understand. Now I don't think we are all imagining the same kind of light bleed you are seeing.
The gap around the glass and the gap where the bezel meets the display are the same thing..
In the case of what brucegil is referring to, no light is bleeding on my Vivid. Nor did it bleed on my last one or my past HTC devices. What I and I believe everyone else thinks you're referring to is the light you can see around the edges of the screen when the phone is viewed at an angle. That light is underneath the glass.
I just returned my black vivid for a white vivid today and my black one had a lot of light leak but this white one doesn't have any
Sent from my HTC PH39100 using xda premium
I have yet to see any light bleed, honestly. Maybe I got lucky?
Sent from my HTC Vivid via Tapatalk
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
SirSleep said:
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
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Click to collapse
Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
h.han said:
Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Would it pose a problem in the future where it becomes unpressable?
SirSleep said:
Would it pose a problem in the future where it becomes unpressable?
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I don't really know TBH, it feels quite good despite that it's recessed a bit, I don't know if eventually it will be unpressable, hope it won't.
Sent from my HTC One using xda app-developers app
Weird mine is slightly raised. Not much but just ever so much. It also has a great tactile feel like the iphone 5 volume bottons a nice little click can even be heard when I press it.
I got 3rd HTC one from p4u UK but power button is almost same in all three but second one got slightly improved, 1st htc one got visible gap on top, 2nd one got very negligible and less gap but rough plastic side surface and and misaligned usb port but visible white stuck pixel and 3rd one is almost no gap any side but this time SIM ejector slotis not flushed bit raised and sadely one very microscopic stuck pixel again which is only visible mostly in pixel testing app or in black background with microscopic eyes, I'm really fade up now with HTC, I never go beyond 2nd replacement in my entire life but thinking to keep this one as it's not perfect but less worse among three and now I have no patience or courage left and yes 1st and 2nd one was Made in Taiwan and this one is Made in China but this one is 99% ok gapwise or I can say that there is no gap, another thing worth to mention that camera quality is worse or same worse in 1st and 2nd and one as whenever I tried to shot fast moving object from fast running tube subject was always blurred but this time I shot same thing and surprisingly no blur at all from fast moving tube and device serial start from SH34DW
Send from HTC ONE
This is my 2nd One. Returned the first due to slight chips on one edge which looks like it was damage caused in the manufacturing process. Anyway, I digress....
On this One my power button sticks out by a good chunk. About a mm in truth. I made a comment to my girlfriend that it feels like it is raised considerably more than the first One I owned.
The girl in the 3 store made the comment that she will get me, and I quote "one of the new phones that have just come in." Whether this was just the usual talk used by all sales reps or genuine I don't know, but this phone seems better made in a few places. No rough edges around headphone/usb sockets, no gap between top metal grill and plastic surround and better feeling power button.
Maybe my last phone was a particularly bad handset, but if this One is a newer batch it seems that HTC have really sorted the early problems
Sent from my HTC One using Tapatalk 2
Im glad I got mine from UK O2 then seems I dont have any of these issues. Obly problem is that it cane with no charger.
Maybe network providers have more quality control ?
Sent from my HTC One using Tapatalk 2
My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
cntchds said:
My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
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Click to collapse
If you do exchange it at the sprint store, have them open the box and you check it out prior to swapping, making sure you dont have the same issue. If it doesnt have that issue, then swap it out, and if it does, chances are that particular phone would have been returned anyways and they can send it back to htc/ where ever they got the phones from
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
benmatlock said:
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
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Click to collapse
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
HotInEER said:
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
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Click to collapse
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was glad to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
(edit: words are hard)
cntchds said:
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was gracious to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
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Click to collapse
I'm thinking a bad batch too.
Sent from my HTC One using XDA Premium.
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Click to collapse
Strange. The Cruzerlite (which are thin TPU cases, cheap in my opinion) drop test stood up to NUMEROUS drops & the device survived without any sign of damage. Not a scratch or dent.
Is you device white or black? My old Nexus 10 had a defect in the black soft touch coating that looked like a dent, but it was more likely an issue in the molding or application process.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Pics?
Sent from my Nexus 5 using xda app-developers app
Endoran said:
Pics?
Sent from my Nexus 5 using xda app-developers app
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Mine is the white version, but the dent is on the top right above the camera, on the black portion, right where the side casing touches the glass. I would have a very hard time photographing this because of where it is on the phone/lighting etc.. ill try when I get home though.
vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Click to collapse
a picture speaks a thousand words
I have about 5 or so nicks on the sides where the glass and plastic edge meet on my naked white N5. I agree that the plastic used is pretty brittle but it's not noticeable unless you really look for it.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Get a sufficient case otherwise you can't really complain...
I have one little mark or nick as well where the plastic case meets the glass on that tiny little lip. My 2 year old got a hold of my phone and dropped it on a metal external hard drive case the day I got it and it landed right on 90 degree edge of the case... I went temporarily insane. It is very small but kind of surprised me I guess. I dropped my galaxy S3 many times and never got more than the little hairline scratches you see in glossy plastic. That soft touch coating seems to have some give to it. It was my fault. My parents gave my kids a new ipad mini and I set my phone on top of it. I was in the other room and heard him say "new tablet". I knew at that moment the mistake I had made...
I have one of those really slim cases on the way which would have prevented it. I typically don't use cases and am usually not bothered by the small marks I get on my phones but because some of those ultra thin cases are so slim now days I am going to try one out. Marking up a brand new phone is a little different than one that's a year+ old...
I too, also have a slight dent under the screen bezel part of mine. I have never dropped mine. Noticed it while it was on the table; that the reflection of the curtain was slightly bent at the one area, instead of being completely straight. Looked closely, and sure enough, there was a dent. It's not noticeable during day-to-day use, but you CAN notice it if looking at the reflection it shows.
The chrome bezel on the nexus 4 was susceptible to dents as well.
A few weeks ago the Nexus 5 flew out of my hands and landed on our concrete driveway. I feared the worst, but only a small dent in the upper left corner of the back panel and some scratching is all that happened. Lucky me, but I still hate it. Never had a single blemish on the Nexus 4.
Sent from my Nexus 5 using Tapatalk
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Hobbesfed said:
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
Click to expand...
Click to collapse
Normal. That's why most early glass screen protectors were not sticking properly.
bblzd said:
Normal. That's why most early glass screen protectors were not sticking properly.
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Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
Hobbesfed said:
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
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Click to collapse
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even in the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear. It's also not the screen itself but around it.
Dented
In my N5 have no dent and any scratch..
I love with my N5
bblzd said:
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear.
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There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
Hobbesfed said:
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
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Click to collapse
How is it even a defect? It's not even noticeable. No one would consider it a hardware bug except apparently you. Please explain how this effects the usage of your device in any way.
Poor quality control is EXACTLY how corners are cut. Manufacturing anything has margin of errors and the less margin of error you're willing to release the more phones are "thrown away" and the more money a released device will cost. I'd explain more but I'm sure Wikipedia or a Google search can better explain the finer points of manufacturing and quality control then I can.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
bblzd said:
.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
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There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
LeoRex said:
There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
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The actual cost break down might never be known. One thing is for sure though, LG is not willing to take any loss and whatever Google may have paid them "extra" they will still try and build the phone as cheap as they possibly can.
LG does not consider the Nexus as their flagship phone and will never treat it as such. It's a phone they were contracted to build and they will cut every corner they can. It's just business.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.