[Q] Hardbricked handset whilst charging overnight - Xperia Z1 Q&A, Help & Troubleshooting

I've recently been experiencing some charging issues with the handset taking forever to charge, the latest charge was taking well over 15 minutes increase 1%. I tried various chargers, including a brand new original one (the one in the box).
Well, last night I put the phone on charge with the handset turned off around 2am, woke up around midday today and the handset was showing the green LED, so it was almost, or fully, charged. Went downstairs to have a cup of coffee and came back ten minutes later to find the LED off. Tried turning the phone on and nothing happened. Tried the reset combination and the red button under the SIM flap, nothing, tried connecting to SEUS, nothing. Tried connecting to Flashtool, nothing. I left the phone on charge for another hour and tried the same things again, nothing.
No lights, no vibrations, no screen activity. The phone isn't even getting warm like it normally does on charge (confirmed that with another charger)
My girlfriend said that whilst I was downstairs she did take it off charge and put it back on charge straight away when it wouldn't wake up BUT she wasn't sure if she put the charger back on the right way (the magnetic one) however the pins don't actually touch if the plug is the wrong way round as the pin towards the bottom of the phone is offset slightly so I don't believe it has shorted.
So great, my almost new Z1 is now a paperweight. Sony won't touch the handset as the back glass has a small crack in so they just spout off about water damage. The phone has never been near water, let alone in it.
C6903 on 757 firmware, bootloader relocked and non rooted. No nasty apps installed and basically running stock,
Anyone have any ideas? I'm resurrecting my old BB for the time being.

I bet its been shorted
Leave it on mains charger for 24 hours

gregbradley said:
I bet its been shorted
Leave it on mains charger for 24 hours
Click to expand...
Click to collapse
That's what I'm thinking. The design of the dosk pins should prevent that, but apparently it doesn't!

As probably there is stripes to check if water was inside I will exclude that. Also the magnetic connector have his way to plug so is close to impossible to revert it, hardly if you try maybe it will, but I did many time and nothing happened. At last I think you girlfriend mess up with you phone and now she now don't remember because she knows you will be furious...LOL...
BTW, I will press Sony to take look at it. They don't have to replace the cracked glass, they have to check where is the problem.

eclyptos said:
As probably there is stripes to check if water was inside I will exclude that. Also the magnetic connector have his way to plug so is close to impossible to revert it, hardly if you try maybe it will, but I did many time and nothing happened. At last I think you girlfriend mess up with you phone and now she now don't remember because she knows you will be furious...LOL...
BTW, I will press Sony to take look at it. They don't have to replace the cracked glass, they have to check where is the problem.
Click to expand...
Click to collapse
As you say, none of the water indicators (if I'm actually looking in the right place) are a different colour to normal. The dock pin is offset to one side slightly, it can be seen if you look closely so you are right, it really shouldn't have damaged the handset.
She isn't even sure if she did plug it back in! She was half asleep so I don't know lol
Sony will be getting some nasty words in a letter if they fail to do anything. I don't care about the glass, it doesn't bother me, as long as the phone works,

Related

kaiser is DEAD, att refuses replacement

so pretty much we had a blackout on campus and my phone was low on battery. to salvage my laptop's battery, i used the USB charger on the phone while the laptop was closed and barely even booted up (did not "log in" to windows). so, later in the night my battery went dead, and i'm sure my turning it on and off 15 times with a empty battery just to see the home screen did not help.
next day, I plug in the charger and get the RED LIGHT!!!
i give the phone "CPR" and plug it back in the charger to get an amber light a few minutes later. The phone eventually charged to 30% before i took it out with me to lunch, when I got back I plugged it back in and now it would would not charge at all. the battery % would just gradually decrease.
i tried cleaning the battery connections with alcohol and im pretty sure this made the sticker turn pink (means "water damage"), and att wont give mea new one because of this.
anything i can do?
PS- i never got the red light back since i "fixed" it the first time, now i need to plug it in to turn the phone on and even then it turns off after 2-4 minutes by itself!!! If plugged into wall charger without a battery i just get a red flashing light. with batter, a constant amber.
Take it into a store and try swapping out the battery temporarily with one from the one in the store - if it works then purchase a new battery?
UPDATE
not an option, dont have any stores by me and have no car .
***update - i did use the usb charge trick but splitting the wires and connecting to the battery for 5 or so minutes.. it got up to 17% but is now going back down even though its plugged into the wall charger
Did they ask you if the sticker was pink? Did you yell at a manager or something. Just because the sticker is that color doesn't mean there is damage.
If the sticker is not the default color, they won't warranty the phone. That's just how it is. Someone might get lucky and they do it anyway, but in general that's their policy.
Why else would the plaster the stupid things in 6+ places in/on the phone?
I still don't buy the "I got it wet cleaning the contacts" part myself. But the overall story seems unfortunately common for the Kaiser (other phones too?) with it deciding to die after the battery gets too low. Most people have decided it's not the battery that fails and even if they get the phone to charge, it does not work properly afterwords.
I think HTC should take some responsibility here.
OK, I finally got to try a seperate battery and the charger still would not charge the battery (the charger used was also a new one). What can I do!? Should I buy a parted one from ebay and replace something?
theromanone said:
and replace something?
Click to expand...
Click to collapse
The whole mainboard...
is that possible, something anyone could do themselves?
kilrah said:
The whole mainboard...
Click to expand...
Click to collapse
wow, i hope it is not that!
anyone else have suggestions on how to fix my kaiser?
-better yet, any successful repairs of this? thanks!
this is old and all, but i finally now have another kaiser to fool around and part out.. any suggestions?
well first off if there is truely water damage and not just a freek bricking then i would try the rice trick first, simply place the phone on a box of rice for a week (or silica gel). not u can not reflash the device because u can not get a 50% charge correct? it almost sounds if the battery is dieing that quickly that u have a short somewhere in the phone cuasing the displacment of energy, also i know that i had a phone a while back (not an htc) but it would only take a charge from a car charger, so try possible expermenting with USB/WALL/CAR chargers. if i were u i probably wouldnt take the phone completely apart unless u are sure that neither the original or the parts phone can be used as anything more than a paper weight.
on an un-related subject if ur looking for a replacment i have a tilt i am looking to sell if u want to pm me we could negotiate a price.
thanks for the reply, i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working, i'll try other methods as well.
if it bombs, i'm sure you'll be receiving a pm very soon!
theromanone said:
i ended up leaving it in the wall charger overnight, and if charged up to 17%, so it is working
Click to expand...
Click to collapse
I've cleaned the battery terminals and spring contacts many times on my TyTN II and not had this problem since. The key is to use a cotton bud sprayed with contact cleaner/IPA to rub the contact cleaner on/off and not spray it around the area directly. If a cotton bud isn't used as well as the contact cleaner/IPA then much of the grime wont be cleaned off. This still sounds like a conductivity issue to me.
still not clear what you think happened...
in any case, using a FULLY CHARGED BATTERY (charge it using something else, or just jimmy rig to the battery terminals for a while), does the Tilt function properly ? If so, then the most it can be is the charging circuit of the Tilt. Worse case, get one of those charging cradles and charge your battery on that instead (a pain, but cheaper than replacing a Tilt)...
in other words, I wouldn't give up just yet, given what it sounds like has happened...
does the tilt function when plugged into a powered USB port ?

Xperia Z dead the morning after being near a magnet

Hi all
I was unfortunate enough to walk past a very strong magnet yesterday, the kind they use for removing security tags from clothes (in a workshop environment, it was stuck to the edge of a workbench, the phone was in my pocket and grabbed onto the magnet as I walked past). The screen went purple and slowly faded to black, but turning it to standby and back on again it loaded up fine and the screen was back to normal and worked perfectly until I went to bed last night.
I have had the phone on charge all night, as I usually do, but today it was off, and will not turn on at all. Plugging it into my computers USB port causes a charging icon to appear on the screen (it's been on charge all night so shouldn't be flat), when I try to turn it on, it loads up half way to the "Sony" logo on the screen and then reverts back to the charging symbol. I have tried charging it on a 2A iPad charger, the official charger that came with it, a USB battery pack, and from a computer and leaving for half an hour each time and there is no sign of any change. The red charging LED is on as it usually is.
What can I try next? Is it likely to be toast? Considering a large number of retailers still sell magnetic phone holders for cars etc (Halfords for one), I find it hard to believe it would react this way to a magnet.
It's possible it's toast, I guess
Have you tried booting into recovery?
other than that, you may well have to contact Sony
I would try reflashing a stock rom if you can.
Might have wiped some of the memory and needs re-writing.
Phil
Hold the power button and the vol up for a few seconds until you feel 3 vibrations.
See if that helps
It might have corrupted the data or damaged the data chip itself. Try entering fastboot/flash mode and reflash the stock rom, you can find the flashtool and rom files in development section.
It's still under warranty, so you can always send it back claiming its faulty. The magnets that takes pins out of clothes are actually quite strong! We have a few powerful magnets in the lab I work with and more than a few credit cards and phones have been lost due to careless placement of magnets/items.
If the phone did stick to the magnet it may have toasted some internal memory. Let us know if you can flash a stock tft file.
Hi all
Sadly no luck with getting into recovery mode, it doesn't vibrate or anything when holding power and vol up or down just seems to stay in a loop coming up with the battery symbol and then cutting out. Must have fried/corrupted something to do with the charging circuit I think.
The magnet was incredibly strong, it can lift up a small desktop computer which must be around 10kg or so.
Time to dig out my spare SGS3 and send back to Sony I think.
Thanks for your suggestions, will head to the shop tomorrow and see what they say, I'm truly gutted as it was only a few weeks old and has been my favourite phone so fat, I've had it since launch day.
re
Have U tried this?
Start PC companion
Select upgrade
select repair phone
select phone model, the companion will download official firmware
shut down phone pressing power button for 10 secs.
hold the vol up button and put in the usb cable
pc companion will find the phone and restore the firmware , wait at least 10-15 minutes.
restart phone, wallpaper will appear, it may take 5-10 minutes until home screen appears!
Good luck!
Thanks for your reply Connectix, sadly it was not recognised by PC companion when I tried this, I think it's dead for now. Just heading out to take it back to the shop.
bro so sad....
take it to service center ...they will do it for u...
If I Helped U Dont Forget To Press Thanks
Sent from my Sony Ericsson Xperia Mini Pro(SK17i) using Tapatalk 2
Hey, before you bring it back plug it into a wall charger and leave it for 1-2 hours (should give the battery at least 20% min). Then try going into recovery/flash mode again. I had a similar problem when flashing a rom and it hung for 20 minutes, battery died. This is just on the off chance that there might be low battery, but if the magnet can lift a 5kg weight I think you're screwed. Remember, no magnets at waist height!!!
Magnets usually don't kill electric devices. What a non sense. Perhaps it was somekind of electro-magnetic interference which caused the malfunction.
But I don't think it is possible for sony to detect this so you probably get this replaced under warranty.
Hi again
Sorry for the slow reply, Sony replaced the logic board under warranty so all sorted now. Won't be going near that magnet again!
Cheers for all your suggestions
fitzy75 said:
Hi again
Sorry for the slow reply, Sony replaced the logic board under warranty so all sorted now. Won't be going near that magnet again!
Cheers for all your suggestions
Click to expand...
Click to collapse
Hehe congozz broda....
Enjoy u xperia z now....
Sent from my Sony Ericsson Xperia Mini Pro(SK17i) using Tapatalk 2

AC Charging sound when phone is in my pocket

This is a weird one that just started happening in the past few days
I updated my phone to 4.1.2 about 6 weeks ago (UK T-Mobile Galaxy Note )
Once it finished i did a hard reset.
But for the last week or so ive noticed that when my phone is in my pocket i occasionally hear that "two-tone" sound that the phone makes when you plug in an AC Adapter.
If I pull my phone out too look at it, it is sitting at the Lock Screen.
Its not like the power icon is flashing as if it thinks its charging or anything.
I cant make it happen again when the phone is in my hand, it only happens when in my jeans pocket.
Any ideas?
update:
its started doing it when lying on the table now
When the phone is off, the lock screen comes on and in the middle of the lock screen it flashes up the message Charging 100% , then goes away.
its doing this about once a minute
Question......When you DO connect the usb port to charge, wiggle it around and see if the charge sound comes and
goes. If it does, it most likely indicates a dirty or damaged USB port. If you take it apart and flex the board, you'll see
the pin connections on the rear of the socket, will connect/disconnect. Mind did similar, and I replaced the port...twice...
(because I got the wrong country version the 1st time). Start to finish, takes about 15 minutes to replace, even with
my poor eyesight.
dougsdir said:
This is a weird one that just started happening in the past few days
I updated my phone to 4.1.2 about 6 weeks ago (UK T-Mobile Galaxy Note )
Once it finished i did a hard reset.
But for the last week or so ive noticed that when my phone is in my pocket i occasionally hear that "two-tone" sound that the phone makes when you plug in an AC Adapter.
If I pull my phone out too look at it, it is sitting at the Lock Screen.
Its not like the power icon is flashing as if it thinks its charging or anything.
I cant make it happen again when the phone is in my hand, it only happens when in my jeans pocket.
Any ideas?
update:
its started doing it when lying on the table now
When the phone is off, the lock screen comes on and in the middle of the lock screen it flashes up the message Charging 100% , then goes away.
its doing this about once a minute
Click to expand...
Click to collapse
p51d007 said:
Question......When you DO connect the usb port to charge, wiggle it around and see if the charge sound comes and
goes. If it does, it most likely indicates a dirty or damaged USB port. If you take it apart and flex the board, you'll see
the pin connections on the rear of the socket, will connect/disconnect. Mind did similar, and I replaced the port...twice...
(because I got the wrong country version the 1st time). Start to finish, takes about 15 minutes to replace, even with
my poor eyesight.
Click to expand...
Click to collapse
+1.
And it is about 30 min if u a noobie in electric... :good: :highfive:
Yeah, about that much...pretty easy fix. Little tip. I'm in my 50's, so it's bifocals or nothing...
If the screws are hard to see, disassemble in a plate, box, or flip a frisbee upside down and disassemble
in that, so the screws don't get lost. They are micro tiny (at least for my eyes )
Sale_zg said:
+1.
And it is about 30 min if u a noobie in electric... :good: :highfive:
Click to expand...
Click to collapse

[Q] Xperia Z does not turn on.

Hello everyone,
In the past week, I have decided to sell off my Nexus 4, and I went on to buy a new cheap unlocked 40$ android phone and a used water damaged Xperia Z.
I had just got the Xperia Z a few hours ago, and the guy who I bought the Z from, said a bit of water leaked into the phone about 2 weeks ago, and ever since then the phone does not turn on.
So far I have pretty much disassembled the whole thing, and noticed that all three water indicator stickers at the ports have turned red.
But I seriously cant find any water, damage or corrosion on the phone's connectors, internal frame, battery connectors, anywhere.
I guess only a few drops has entered the phone and over time the water evaporated.
Now after drying the internal components in the sun, and using 70% isopropyl wipes (I looked everywhere for 99% isopeopyl Alcohol liquid, I cant find them everywhere) I wiped it over the phone's motherboard and then used a toothbrush to remove any dirt or corrosion building up in the board.
Now the thing is that the phone does not do anything when I plug in the charger.
But when I remove the battery, and plug in the charger, and press the power button, the phone's LED blinks red for about half a second, then vibrates once and then a blue LED light comes and stays on. However nothing comes up on the screen.
I tried the Power button and Vol.Up button, but it does not do anything.
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
What should I do?
I guess look around or a 99% alcohol solution and properly wash the Z's motherboard?
Or is this some sort of a software issue?
Any help will be appreciated.
Thanks!
Akash434 said:
Hello everyone,
In the past week, I have decided to sell off my Nexus 4, and I went on to buy a new cheap unlocked 40$ android phone and a used water damaged Xperia Z.
I had just got the Xperia Z a few hours ago, and the guy who I bought the Z from, said a bit of water leaked into the phone about 2 weeks ago, and ever since then the phone does not turn on.
So far I have pretty much disassembled the whole thing, and noticed that all three water indicator stickers at the ports have turned red.
But I seriously cant find any water, damage or corrosion on the phone's connectors, internal frame, battery connectors, anywhere.
I guess only a few drops has entered the phone and over time the water evaporated.
Now after drying the internal components in the sun, and using 70% isopropyl wipes (I looked everywhere for 99% isopeopyl Alcohol liquid, I cant find them everywhere) I wiped it over the phone's motherboard and then used a toothbrush to remove any dirt or corrosion building up in the board.
Now the thing is that the phone does not do anything when I plug in the charger.
But when I remove the battery, and plug in the charger, and press the power button, the phone's LED blinks red for about half a second, then vibrates once and then a blue LED light comes and stays on. However nothing comes up on the screen.
I tried the Power button and Vol.Up button, but it does not do anything.
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
What should I do?
I guess look around or a 99% alcohol solution and properly wash the Z's motherboard?
Or is this some sort of a software issue?
Any help will be appreciated.
Thanks!
Click to expand...
Click to collapse
To me it rather looks like the seller modified the software and hard bricked the device... My Xperia T had the same sympoms when it was hard bricked....
I would have thought the battery had shorted out
Bang a replacement in
Oadbylad said:
I would have thought the battery had shorted out
Bang a replacement in
Click to expand...
Click to collapse
Every fault is not caused by a faulty battery. I know you fixed your phone with a replacement battery, but that is not the solution to everything.
If you had read his post properly, you would see the battery powers another device just fine. A shorted battery would surely not function at all.
Akash434 said:
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
Click to expand...
Click to collapse
Sent from my C6603 using Tapatalk
Well today, I bought some distilled water and washed the phones motherboard with a toothbrush to displace any particles left on the board.
Now When I plug in the charger (with out the battery, as the phone does nothing with the battery plugged in) the phones LED blinks red and the phone vibrates once. It then goes on to repeat this process over and over again.
But my computer kinda detects my phone, as it tries to install the phones drivers. If I remember correctly the devices name on my computer is 'S1 FlashBoot'
But for the computer and Sony PC Companion to detect my phone, I have to remove the battery ribbon to let the phone start up on USB power, and then reinsert the battery ribbon when the phone vibrates and flashes its LED once, and then I have to remove the Button ribbon since, for some reason if the button ribbon and the battery ribbon is connected at the same time the phone shuts off.
Sony's PC software detects my phone, but since I cant press the power button due to the removal of the button ribbon from the motherboard, I cant repair my phone using the software.
Maybe theres something wrong with the power button/ribbon is having a few issues?
I also found some corrosion bottom right hand corner under the network antenna, and a severely corroded 3 segment ribbon, where 2 out of 3 segments were non functional due to corrosion,. As I tried to open the connector, I sneezed and accidentally ripped it.
Dammit.
It didn't work before I ripped it, so I wonder if I somehow fix this ribbon would it help solve a few of the above issues with my phone?
What does this small dinky ribbon do, anyways?
You can read about it here:
http://forum.xda-developers.com/xperia-z/help/break-t2748834
Akash434 said:
Well today, I bought some distilled water and washed the phones motherboard with a toothbrush to displace any particles left on the board.
Now When I plug in the charger (with out the battery, as the phone does nothing with the battery plugged in) the phones LED blinks red and the phone vibrates once. It then goes on to repeat this process over and over again.
But my computer kinda detects my phone, as it tries to install the phones drivers. If I remember correctly the devices name on my computer is 'S1 FlashBoot'
But for the computer and Sony PC Companion to detect my phone, I have to remove the battery ribbon to let the phone start up on USB power, and then reinsert the battery ribbon when the phone vibrates and flashes its LED once, and then I have to remove the Button ribbon since, for some reason if the button ribbon and the battery ribbon is connected at the same time the phone shuts off.
Sony's PC software detects my phone, but since I cant press the power button due to the removal of the button ribbon from the motherboard, I cant repair my phone using the software.
Maybe theres something wrong with the power button/ribbon is having a few issues?
I also found some corrosion bottom right hand corner under the network antenna, and a severely corroded 3 segment ribbon, where 2 out of 3 segments were non functional due to corrosion,. As I tried to open the connector, I sneezed and accidentally ripped it.
Dammit.
It didn't work before I ripped it, so I wonder if I somehow fix this ribbon would it help solve a few of the above issues with my phone?
What does this small dinky ribbon do, anyways?
You can read about it here:
http://forum.xda-developers.com/xperia-z/help/break-t2748834
Click to expand...
Click to collapse
Found this post through google while looking for a solution for my Xperia Z.
My first experia also had the same problem, sort of. The battery would jump from 90% to 60%, then 73%, then 20%, then 71% and so forth.
I decided to update the system software, to which it turned off during the process. The OS became faulty, and it rebooted all the time, showing a weak red light, then a strong red light, turn on, turn off and so on. The authorized service replaced my battery, but I guess that's not your problem in this case, and I doubt it that it's a faulty OS. Because even with a faulty OS, it would atleast show the Sony or Xperia logo.
Now I have the same starting issues and I blame the ribbons I guess, since when I press it the right way, it suddenly accepts charge and boots up. Replace the ribbons, and you might be fine. Guess there's some short circuit.

[Q] Can re-soaking fix water damage?

I know it seems like a stupid question but I've got nothing to loose at the moment so I'll explain my situation.
About 3 months ago I took my Xperia Z1 for a swim in the pool to see how the camera performed underwater. The screen started to go black when I took it out and then it completely shut off. I took it inside and turned it on again. It lasted a minute before shutting off so I plugged it in to the charger and got the boot logo before shutting off again with nothing: Screen was off, no led, no vibrations, nothing.
I opened the flaps and they were still white and still are today and there was no moisture or anything. I tried plugging the phone in a few days ago to see if it still works and the led turned on and it just stays like that with no action. Left it for a few hours but still nothing.
I don't really need this phone anymore because I have a Z5 now but a second handset is always nice to have. The pool water would have had a very small amount of salt in it and I think that might be causing issues. Either that or there is still water in there (unlikely) or parts have rusted or even the phone might have got shocked when I plugged it in to charge. What I was thinking was opening the ports and soaking it in water for a minute or less and then taking it out and putting it in a bag of dry rice to drain the water out of it. I'm not sure if it will work but I haven't got anything to loose so I was wondering if it is even worth giving a shot or even some tips would be nice.
tommylittle02 said:
I know it seems like a stupid question but I've got nothing to loose at the moment so I'll explain my situation.
About 3 months ago I took my Xperia Z1 for a swim in the pool to see how the camera performed underwater. The screen started to go black when I took it out and then it completely shut off. I took it inside and turned it on again. It lasted a minute before shutting off so I plugged it in to the charger and got the boot logo before shutting off again with nothing: Screen was off, no led, no vibrations, nothing.
I opened the flaps and they were still white and still are today and there was no moisture or anything. I tried plugging the phone in a few days ago to see if it still works and the led turned on and it just stays like that with no action. Left it for a few hours but still nothing.
I don't really need this phone anymore because I have a Z5 now but a second handset is always nice to have. The pool water would have had a very small amount of salt in it and I think that might be causing issues. Either that or there is still water in there (unlikely) or parts have rusted or even the phone might have got shocked when I plugged it in to charge. What I was thinking was opening the ports and soaking it in water for a minute or less and then taking it out and putting it in a bag of dry rice to drain the water out of it. I'm not sure if it will work but I haven't got anything to loose so I was wondering if it is even worth giving a shot or even some tips would be nice.
Click to expand...
Click to collapse
Resoaking your phone will help as much as trying to jump from a cruise ship in the middle of the ocean for the second time and you can't swim...
optimumpro said:
Resoaking your phone will help as much as trying to jump from a cruise ship in the middle of the ocean for the second time and you can't swim...
Click to expand...
Click to collapse
Haha yeah that's what I thought
tommylittle02 said:
Haha yeah that's what I thought
Click to expand...
Click to collapse
To clarify, the Xperia Z1 relies on closed ports to ensure waterproofing. So soaking it a second time would destroy it further.
there is a easy way you can try.
buy some electrical contact cleaner from a computer shop or maplins etc, spray that all over the circuitry and contacts and scrub it off with a paint brush, there is a good chance it will work again as it will remove any corrosion casued by water, ive repaired hundreds of water damaged phones this way and it doesnt need any special things.....

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