Hey guys.. Yesterday my phone went crazy opening multiple apps.. After that i have lost knock on feature yet it still knocks off. Ive tried the notepad test to find a dead spot and i do have one. I tried a different rom to fix but same problems continue. Does anybody know how to fix this ..
Thanks in advance
Sent from my VS980 4G using XDA Free mobile app
adr83 said:
Hey guys.. Yesterday my phone went crazy opening multiple apps.. After that i have lost knock on feature yet it still knocks off. Ive tried the notepad test to find a dead spot and i do have one. I tried a different rom to fix but same problems continue. Does anybody know how to fix this ..
Thanks in advance
Sent from my VS980 4G using XDA Free mobile app
Click to expand...
Click to collapse
Are you running stock? Aosp? Flash a kernel? The dead spot can't be fixed, could always try formatting data (which means you'd have to set everything back up)? Or use a "return to stock" method and start fresh....
Sent from my VS980 4G using XDA Premium 4 mobile app
Has going back to stock fixed the dead spots. Im thinking i might have to take it back after unrooting it
Sent from my VS980 4G using XDA Free mobile app
adr83 said:
Has going back to stock fixed the dead spots. Im thinking i might have to take it back after unrooting it
Sent from my VS980 4G using XDA Free mobile app
Click to expand...
Click to collapse
Dead spots usually means your digitizer is shot...
Agree with mjones. If you have a dead spot, return to stock, warranty time...
Sent from my VS980 4G using XDA Premium 4 mobile app
Check mine out. 2nd g2 with the same issue. Lost knock on, random phantom inputs, dead zone and complete tantrums like the device it's possessed.
The dead zone is in the exact same spot as my last one and I've found a commonality, the upper edge of the dead zone is in line with the bottom edge of the sim card tray.
Gonna give this device one more chance, CLN shipped today.
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Sent from my VS980
Thanks guys. Took it in to the local verizon store and there sending me another one under factory warranty. Didn't even tried to pop the back lid open lol
Sent from my VS980 4G using XDA Free mobile app
Dork6243 said:
Check mine out. 2nd g2 with the same issue. Lost knock on, random phantom inputs, dead zone and complete tantrums like the device it's possessed.
The dead zone is in the exact same spot as my last one and I've found a commonality, the upper edge of the dead zone is in line with the bottom edge of the sim card tray.
Gonna give this device one more chance, CLN shipped today.
View attachment 2835203
Sent from my VS980
Click to expand...
Click to collapse
Exact same problem here, replacement due in tomorrow.
Sent from my VS980 4G using Tapatalk
scurley1898 said:
Exact same problem here, replacement due in tomorrow.
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
Mine started doing this last night. Off to the Verizon store in an hour or so... Phone was great so far. A little concerned to hear and read that many people are having this issue.
If you have a dead spot then yeah you need to take it in. I didn't and used the hidden menu fix and it worked perfectly!!
mpetruzz said:
If you have a dead spot then yeah you need to take it in. I didn't and used the hidden menu fix and it worked perfectly!!
Click to expand...
Click to collapse
They are overnighting me a replacement. Mine is still under warranty and it is insured. I hope the replacement is in decent working order.
Haxcid said:
They are overnighting me a replacement. Mine is still under warranty and it is insured. I hope the replacement is in decent working order.
Click to expand...
Click to collapse
From a source I'm told the replacement is a refurbished
simple_fear85 said:
From a source I'm told the replacement is a refurbished
Click to expand...
Click to collapse
I can't speak for other carrier's but that's been standard practice for VZW for a while now. http://m-support.verizonwireless.com/mobl/features.info_cln_replacement.tp_2.html
Sent from my XDABBEB VS98024A v1.2.1 using XDA free mobile app
wow this is really strange. i'm having the exact same issues in the same spot. right along the sim tray. and no knock on.
steveo17 said:
wow this is really strange. i'm having the exact same issues in the same spot. right along the sim tray. and no knock on.
Click to expand...
Click to collapse
Got my replacement the next morning. Works great. The knock on seems to work even better now. Wonder if they put in the knock on update. It is super responsive. Refurbished or not, the phone is in perfect condition. It looked brand new. Back in full working order.
If you are having this issue take it into a corporate store and get them to replace it. All of these G2 should still be under the 1 year mark until October I believe. Mine was 5 months old.
Haxcid said:
Got my replacement the next morning. Works great. The knock on seems to work even better now. Wonder if they put in the knock on update. It is super responsive. Refurbished or not, the phone is in perfect condition. It looked brand new. Back in full working order.
If you are having this issue take it into a corporate store and get them to replace it. All of these G2 should still be under the 1 year mark until October I believe. Mine was 5 months old.
Click to expand...
Click to collapse
Instead of sending in for replacement there is a fix for the knock on not working here in xda. I confirmed it worked because it worked for me a few days ago. I updated my firmware and all is well now.
simple_fear85 said:
Instead of sending in for replacement there is a fix for the knock on not working here in xda. I confirmed it worked because it worked for me a few days ago. I updated my firmware and all is well now.
Click to expand...
Click to collapse
My issue was more than knock on. I had ghost touches and a large dead zone on the screen where touch would not work.
simple_fear85 said:
Instead of sending in for replacement there is a fix for the knock on not working here in xda. I confirmed it worked because it worked for me a few days ago. I updated my firmware and all is well now.
Click to expand...
Click to collapse
^care to elaborate?
My phone has been on JPC's CM11 build since he's released it. never once had an issue and suddenly knock stopped working and i have a dead zone on the screen
Haxcid said:
My issue was more than knock on. I had ghost touches and a large dead zone on the screen where touch would not work.
Click to expand...
Click to collapse
i have the dead zone on the screen about where the sim card tray is and i've previously had erroneous touching on my screen. must be a hardware issue
recall? idk
steveo17 said:
^care to elaborate?
My phone has been on JPC's CM11 build since he's released it. never once had an issue and suddenly knock stopped working and i have a dead zone on the screen
i have the dead zone on the screen about where the sim card tray is and i've previously had erroneous touching on my screen. must be a hardware issue
recall? idk
Click to expand...
Click to collapse
If your still within warrenty take it in after your flash back to stock
simple_fear85 said:
If your still within warrenty take it in after your flash back to stock
Click to expand...
Click to collapse
my replacement is arriving in the mail today
Related
Here recently, my screen appears to be whitewashed, almost like the backlight is bleeding in above the screen. The wierd thing is that it only does it when it feels like it. Sometimes I'll go a week without it happening, then it will decide to act up 3-4 times in one day. Also the bleed is getting progressively worse.
Is anyone else experiencing this? And how hard is it to deal with at&t on getting a warranty replacement?
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cougmeister said:
Here recently, my screen appears to be whitewashed, almost like the backlight is bleeding in above the screen. The wierd thing is that it only does it when it feels like it. Sometimes I'll go a week without it happening, then it will decide to act up 3-4 times in one day. Also the bleed is getting progressively worse.
Is anyone else experiencing this? And how hard is it to deal with at&t on getting a warranty replacement?
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
Looks like your lcd is faulty, you probably would need to do a warranty replacement. I have had warranty replacement several times before and it it pretty easy. Just call 611 and tell them you have a hardware issue and you want to do a warranty replacement. They send you a replacement phone with expedited shipping and a prepaid box for returning your phone.
Of course if it is within 30 days, then I would return it and repurchase for a new unit. Otherwise the warranty would likely give you a refurb unit.
Have this issue all the time, I fear my phone is gonna go and ill have to pay 200 bucks to replace it from insurance
Sent from my HTC PH39100 using XDA App
Unfortunatley, I'm outside of the 30 day period. The fact that it would be a refurbished unit is making me hold off for now. Also, this issue is the only thing that's keeping me from rooting at the moment.
Sent from my HTC PH39100 using XDA App
I been having the same issue but I'm rooted :/
Stay in touch, I wonder if others are having thia issue as well
Sent from my HTC PH39100 using XDA App
Huh, funny you mention it. This just happened with my phone today!
Seems to have reverted after a full battery pull, though. Don't really know what happened there, and I'll report back on it.
I have found that restarting makes it go away, but most times I let it go away on its own. The screen is still functional when this occurs, its just hard to read at times. I think I'm going to wait till it does it again, then ill give warranty replacement a shot.
Sent from my HTC PH39100 using XDA App
My roommate is on his second vivid. His first was doing this, and now the new one. It seemed to happen when a great amount of pressure was applied to the screen. He could make it happen by pressing hard on the center of the screen. Try it and see if it appears washed out.
Sent from my 3D using InfectedRom Eternity.
I tried what you mentioned, and that seems to make it washed out, but my screen is never under much pressure at all. The most it ever has on it is if my jeans are too tight or something. It always goes in my front pocket too.
Sent from my HTC PH39100 using XDA App
Ok, so just called the warranty replacement and described the problem to the tech. He wanted me to do a hard reset.
I really don't want to loose all of my data if I don't have to, so what do you guys think I should do? Should I just call back and request a warranty replacement, or go to one of the warranty centers? Btw, the closest warranty center is 3 hrs away...
Sent from my HTC PH39100 using XDA App
cougmeister said:
Ok, so just called the warranty replacement and described the problem to the tech. He wanted me to do a hard reset.
I really don't want to loose all of my data if I don't have to, so what do you guys think I should do? Should I just call back and request a warranty replacement, or go to one of the warranty centers? Btw, the closest warranty center is 3 hrs away...
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
Bull-crap. Seems more like a hardware issue than a software one.
I noticed that mine seems to do this when the phone is very warm, but it's been happening less frequent as of late.
Aus_Azn said:
Bull-crap. Seems more like a hardware issue than a software one.
I noticed that mine seems to do this when the phone is very warm, but it's been happening less frequent as of late.
Click to expand...
Click to collapse
You will lose your data if you get a replacement anyways, but if I'm sure that it's a hardware issue (which in your case, I'm quite sure), I would just call them and say that it's still doing it after a hard reset.
Sounds like a plan. Ill just call them back at the beginning of week and tell them that a hard reset didn't work. Hopefully they will do a warranty replacement after that.
Sent from my HTC PH39100 using XDA App
cougmeister said:
I tried what you mentioned, and that seems to make it washed out, but my screen is never under much pressure at all. The most it ever has on it is if my jeans are too tight or something. It always goes in my front pocket too.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
He always kept his in his back pocket and would like have the issue. He doesn't do that now and it is fine.
Sent from my 3D using InfectedRom Eternity.
This happens to me randomly, but not too often. I usually just turn the screen off and on via power button a few times and it goes back to normal. A little bit scared but also a little bit relieved that I'm not alone.
My first HTC phone.
I too have this problem. Also have one stuck pixel. been this way since like, day 2 that I've had the phone in November.
+1 for this screen problem too. A battery pull fixes mine for a few days.
Mine just started doing it after I read this post lol bit it seems to come and go...
Sent from my HTC Raider X710e using xda premium
so long story short-
my nexus 7 is like this now-
[click to enlarge]
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i am going to assume that i dropped it sometime in the morning and when i checked at night it was like this( dont ask me how it happened, i had no idea until like 10 minutes ago)
1) i assume normal warranty from ASUS will not cover this, correct?
2) i assume i will have to send it in to ASUS for repairs, right?
3) can anybody get me a legit email or number i can contact ASUS? (USA)
4) damn, life sucks.
it's funny because technically my screen is still 100% perfect, no physical scratch at all. i keep telling myself i might be able to fix it myself somehow if i open up the case, but until a professional comes in and tells me otherwise....
i sent out a couple emails to whom it might concern, otherwise my other options are -> try to get a hold of asus so i can start the repair process or......... buy a new one, maybe an 8GB?
on a side note, what is currently the cheapest place i can buy a nexus 7 these days? [USA]
jt.one said:
so long story short-
my nexus 7 is like this now-
[click to enlarge]
View attachment 1317991
i am going to assume that i dropped it sometime in the morning and when i checked at night it was like this( dont ask me how it happened, i had no idea until like 10 minutes ago)
1) i assume normal warranty from ASUS will not cover this, correct?
2) i assume i will have to send it in to ASUS for repairs, right?
3) can anybody get me a legit email or number i can contact ASUS? (USA)
4) damn, life sucks.
Click to expand...
Click to collapse
That does suck. There should be warranty information included with the manuals in ur box. If not then just go to their website
Sent from my Black "Destroy Mode" Nexus 7
Point of impact looks like the lower left. RIP N7, the good die young.
Sent from my Nexus 7 using XDA Premium HD app
3vo kid said:
That does suck. There should be warranty information included with the manuals in ur box. If not then just go to their website
Sent from my Black "Destroy Mode" Nexus 7
Click to expand...
Click to collapse
yeah, ASUS website is a mess though, i THINK i just sent an email to them.
Do any of you guys think GOOGLE can help me? their nexus hotline is open 24/7, should i try to give it a shot?
wow.. I cringed when I saw that..
op, so I don't make the same mistake, did you not have a case?
Sent from my DROID X2 using Tapatalk 2
motrinHD said:
wow.. I cringed when I saw that..
op, so I don't make the same mistake, did you not have a case?
Sent from my DROID X2 using Tapatalk 2
Click to expand...
Click to collapse
yeah i didnt have a case on, its funny because i took the case off just this morning cause i had one of those fat bezel cases and it made me unable to play certain games.
jt.one said:
yeah, ASUS website is a mess though, i THINK i just sent an email to them.
Do any of you guys think GOOGLE can help me? their nexus hotline is open 24/7, should i try to give it a shot?
Click to expand...
Click to collapse
Did u buy it from the play store?
Sent from my Black "Destroy Mode" Nexus 7
3vo kid said:
Did u buy it from the play store?
Sent from my Black "Destroy Mode" Nexus 7
Click to expand...
Click to collapse
yeah bought it from play store on june 28 2012,
i was reading upon other people who is in the similiar spot as i am, and they said all GOOGLE did was push them to aSUS and aSUS just told them to start up a RMA and it will be filed as an "out of warranty/customer-induced damage".
jt.one said:
yeah bought it from play store on june 28 2012,
i was reading upon other people who is in the similiar spot as i am, and they said all GOOGLE did was push them to aSUS and aSUS just told them to start up a RMA and it will be filed as an "out of warranty/customer-induced damage".
Click to expand...
Click to collapse
See how much they are gonna charge u, might be better off buying a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
3vo kid said:
See how much they are gonna charge u, might be better off buying a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Click to expand...
Click to collapse
yeah I had considered buying a new one too.
it sucks because Asus won't quote you an repair price until they actually have their hands on it. which means I have to waste shipping fees and my own time when I might have an option to get a brand new 8gb sonewhere. I read that Asus charges anywhere from 100-180.... yikes
Probably won't help at this point, but you can get 3rd party warranties that include accidental damage coverage. I got one from Squaretrade for $35 for 2 years. Hoping to never use it, but just cracked my phone screen last week and considering sending it in (phones have a $50 deductable so I'm not sure it's worth it... until it gets dropped in the toilet...).
slack04 said:
Probably won't help at this point, but you can get 3rd party warranties that include accidental damage coverage. I got one from Squaretrade for $35 for 2 years. Hoping to never use it, but just cracked my phone screen last week and considering sending it in (phones have a $50 deductable so I'm not sure it's worth it... until it gets dropped in the toilet...).
Click to expand...
Click to collapse
yeah I seen a lot of posts about square trade from other forums I been reading. normally I'm ultra care about my tech stuff. (my first time experiencing a infamous "cracked screen") so third party warranties never really occurred to me.
ZOMG! It physically hurt me to look at that picture. Oh damn! Sorry man...
Call up Google, explain what happened and pray... But I'm pretty sure they are going to send you to Asus to pay $150 to replace the screen...
Sent from my Nexus 7 using Tapatalk 2
Would your home contents insurance not cover it?
kevvyboy said:
Would your home contents insurance not cover it?
Click to expand...
Click to collapse
This.
You'd be surprised/amazed what homeowners/renters insurance will cover.
dam i need to be more careful, i leave my tablet on my bed when i sleep and sometimes i knock it off while i sleep or even when im watching a video it might fall off if i move it, luckily nothing like that yet
kevvyboy said:
Would your home contents insurance not cover it?
Click to expand...
Click to collapse
My cat pee'd on my monitor, rang insurance and explained what happened, full replacement...was stoked as it was an expensive monitor!
If they cover that, surely they will cover dropping the N7
I actually threw my nexi face down on hard tiles by accident while turning around as my mum called me from the kitchen. Luckily I had the case on and I found no damage on it at all. The only problem I found was that the wifi toggle switch had been frozen, so I just reset it
SO ANYONE READING THIS POST BUY A GODDAMN CASE!!
Sent from my Nexus 7 using Tapatalk 2
arcisbre said:
I actually threw my nexi face down on hard tiles by accident while turning around as my mum called me from the kitchen. Luckily I had the case on and I found no damage on it at all. The only problem I found was that the wifi toggle switch had been frozen, so I just reset it
SO ANYONE READING THIS POST BUY A GODDAMN CASE!!
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Jesus man ......i bought mine but it will only arrive on the 27th. I almost knocked mine over today.
Got to be extra careful until it arrives.
Sent from my Nexus 7 using xda premium
I'm using a TPU back cover at home and a smart cover when outside.
Sent from my Nexus 7 using xda premium
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It seems like there is a cure and its not impossible.. Does this mean that all that crap that people said about a physical eFuse blowing up was debunked... Meaning we have hope!!! ?????
BTW sorry i forgot to mention.. It's for the galaxy note 3..?
here's the link to the original thread http://forum.xda-developers.com/showthread.php?t=2486346
Thanks in advance
Sent from my SM-G900T using Tapatalk
Slicktune said:
It seems like there is a cure and its not impossible.. Does this mean that all that crap that people said about a physical eFuse blowing up was debunked... Meaning we have hope!!! ?????
Thanks in advance
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
someone have to test it and report it back to know
we hope that works
Can you post a link to the original thread? Thanks
Sent from my HTC One_M8 using XDA Premium 4 mobile app
http://forum.xda-developers.com/showthread.php?t=2486346
Sent from my SM-G900T using Tapatalk
Airboner said:
someone have to test it and report it back to know
we hope that works
Click to expand...
Click to collapse
I downloaded the tar and checked it's contents.
It's for the Exynos Note 3. Both files are only for that variant. (N900)
No one should try to cross-flash them in another device, it will most likely brick your phone.
Sent from my SM-G900H using Tapatalk
drakester09 said:
I downloaded the tar and checked it's contents.
It's for the Exynos Note 3. Both files are only for that variant. (N900)
No one should try to cross-flash them in another device, it will most likely brick your phone.
Sent from my SM-G900H using Tapatalk
Click to expand...
Click to collapse
I thought the exynos version doesn't have the fuse to trip Knox when rooting
Sent from my SM-G900F using Tapatalk
It´s sounds great. I think it's only a matter of time until this is available for the S5. Suppose Knox is an e Fuse, Samsung will not have the time to dismantle all devices to see if the fuse is really defective, or the Knox counter was emulated.
I own myself an I9505 without Knox counter, but have never had a reason to have to return my phone. Now, I also own a G900F with Knox 0x1 (after flash) and I think if this phone was built just as good as my i9505, then the counter can be no matter to me. Consider, I have my S4 certainly flashed to 100 times.
My phones are sacred to me.
Sorry for my "english".
That would be great. I will buy the S5 too. I need root, but don't want to lose my warranty.
So that would be great if there is also such a tool for the S5
So that's my question, is there really a physical fuse in there that blows when you trip the knox counter? I'm confused ?...
Thanks in advance!
Sent from my SM-G900T using Tapatalk
?
Sent from my SM-G900T using Tapatalk
No one can really say for sure, but from what I gather for Qualcomm it's an efuse (HW), for Exynos it's not entirely clear.
The reset that was leaked is for Exynos variant - but it's a bootloader only for the N900 (Note 3 Exynos) - it cannot be used in other devices, no matter if they are Exynos-based as well.
drakester09 said:
No one can really say for sure, but from what I gather for Qualcomm it's an efuse, for Exynos it's not entirely clear.
The reset that was leaked is for Exynos variant.
Click to expand...
Click to collapse
Wow, i was so close to rooting just now.. But after you said that... I dont think i can root yet... Idk.. J wanna rokt so bad, but im really scared to blow my efuse.. And nkt be able to recover even when they release a fix/reset... But from what i read they said that even if it's blown, the point of the reset is to make the software read 0x0 making the Samsung ppl think it's in its original state...untouched..(but really the efjse is blown) are you rooted and do you care for Warrenty?
Thanks in advance
Sent from my SM-G900T using Tapatalk
So what do you say guys? Should i say f it and just f'ing do it?
Sent from my SM-G900T using Tapatalk
Slicktune said:
So what do you say guys? Should i say f it and just f'ing do it?
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
Yes!
Anytime I have had to have my phone replaced due to a damaged charging port, broken screen ETC my carrier always ships me a new one first and then I send the broken one back. I've never ever had any issues with rooted phones any my insurance (unless you are talking about the samsung manufacturer warranty specifically?)
codee said:
Yes!
Anytime I have had to have my phone replaced due to a damaged charging port, broken screen ETC my carrier always ships me a new one first and then I send the broken one back. I've never ever had any issues with rooted phones any my insurance (unless you are talking about the samsung manufacturer warranty specifically?)
Click to expand...
Click to collapse
Thanks & no, im talking about the free 1yr T-Mobile warrenty when they send u the phone first in a box and then u put your old one in the replacement box and send it back to tmobile....does knox matter in that situation...honestly?
Thanks in advance!!?
Btw i rooted it... ? i couldnt take this lag...lol
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
Slicktune said:
Thanks & no, im talking about the free 1yr T-Mobile warrenty when they send u the phone first in a box and then u put your old one in the replacement box and send it back to tmobile....does knox matter in that situation...honestly?
Thanks in advance!!?
Btw i rooted it... ? i couldnt take this lag...lol
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
Click to expand...
Click to collapse
My carrier is T-Mobile too and I've had to get mine replaced a handful of times and I've never had any issues. Like I said, cracked screens, bad charger ports, and one time a bad radio - they "tested" the phone in the store and determined it was defective and ordered me a new one for next day delivery. None of these times have I had an issue so I doubt it matters..and really I cant imagine why it would matter for hardware issues?
Maybe Samsung is more strict with it but I would assume the phones get reflashed and refurbished to like new anyways so I doubt it matters..I think you made the right choice
codee said:
My carrier is T-Mobile too and I've had to get mine replaced a handful of times and I've never had any issues. Like I said, cracked screens, bad charger ports, and one time a bad radio - they "tested" the phone in the store and determined it was defective and ordered me a new one for next day delivery. None of these times have I had an issue so I doubt it matters..and really I cant imagine why it would matter for hardware issues?
Maybe Samsung is more strict with it but I would assume the phones get reflashed and refurbished to like new anyways so I doubt it matters..I think you made the right choice
Click to expand...
Click to collapse
When u send it back tho did u have to pay something for the cracked screen (im asumming thats insurance..and not warrenty) and warrenty is usually physical... which one did u use?? ?
Thanks in advance!!
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
Slicktune said:
When u send it back tho did u have to pay something for the cracked screen (im asumming thats insurance..and not warrenty) and warrenty is usually physical... which one did u use?? ?
Thanks in advance!!
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
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The cracked screens I had to pay a deductible for since that would be hard to argue it was a defect lol but the charger port and bad radios was replaced for free without any hassle at all.
codee said:
The cracked screens I had to pay a deductible for since that would be hard to argue it was a defect lol but the charger port and bad radios was replaced for free without any hassle at all.
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Wowzers... so bad charger ports and radios were thru free warrenty? And only the cracked screen was thru insurance (with deductable) correct?☺
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
Slicktune said:
Wowzers... so bad charger ports and radios were thru free warrenty? And only the cracked screen was thru insurance (with deductable) correct?☺
Sent from my SM-G900F/T/I/M/P/W8 using Tapatalk
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That is correct! I am slightly surprised the charging port issue got replaced for free as that is very easy to break as a end-user (I honestly don't know if I damaged the port or if it was just bad) but I don't see how the radio could be anything that someone could cause damage to themselves?
The metallic Nexus letter inserts on the back of the device are starting to peel up from the recessed letters. Has anyone else experienced this too? This started happening the day after receiving the phone.
Bohemus said:
The metallic Nexus letter inserts on the back of the device are starting to peel up from the recessed letters. Has anyone else experienced this too? This started happening the day after receiving the phone.
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pics?
This happened to my nexus 5. Send it back and get a new one?
Happening here too
Lost the curved part of 'n'...
Sent from my Nexus 6 using XDA Premium HD app
Are you guys using cases? Mine looks perfect but I'm using a case.
Pics or it didn't happen lol
---------- Post added at 12:17 PM ---------- Previous post was at 11:37 AM ----------
On a serious note could it be the great I've noticed it can get pretty toasty under heavy use. Could the heat make the adhesive weak?
Happened to me also ... Pulled all the letters out with a needle.
Happened to me today with the X.....super disappointed, I've had it barely 3 days...
I want to glue it back on...anyone has any advice in terms of which type of glue would work best?
Happened to me also. The X on the back started to peel off one of the lines and I pushed it back in. Then later that day I realized that same line was gone and lost somewhere.
I contacted T-Mobile over the phone since I ordered it over the phone and they are shipping me a brand new one overnight. I should receive it tomorrow.
They stated it has not been an issue brought up to them yet so if any of you guys bought it at T-Mobile, go ahead and state there is an issue with it. I just received my case today so it shouldnt be a problem anymore. Sucks that this is definitely an issue though :/
shadowstewie said:
Happened to me also. The X on the back started to peel off one of the lines and I pushed it back in. Then later that day I realized that same line was gone and lost somewhere.
I contacted T-Mobile over the phone since I ordered it over the phone and they are shipping me a brand new one overnight. I should receive it tomorrow.
They stated it has not been an issue brought up to them yet so if any of you guys bought it at T-Mobile, go ahead and state there is an issue with it. I just received my case today so it shouldnt be a problem anymore. Sucks that this is definitely an issue though :/
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I wonder if using a skin will prevent this issue. I have a skin and a case on my Nexus and its fine.
StiffyBoy said:
Happened to me today with the X.....super disappointed, I've had it barely 3 days...
I want to glue it back on...anyone has any advice in terms of which type of glue would work best?
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A VERY thin layer of superglue, applied to the phone (not the letters) should do the trick. Make sure you put a very very thin layer, else the superglue will come on top of the letters when squeezed.
P.S. pics?
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i am also having this issue. my n6 is uncased and 5 days old. how do i go about getting a new one from t-mo. i paid for the device outright no jump or anything like that.
thanks.
shakejuhn said:
i am also having this issue. my n6 is uncased and 5 days old. how do i go about getting a new one from t-mo. i paid for the device outright no jump or anything like that.
thanks.
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Just call T-Mo (or where ever you purchased it from), and tell them to replace it. You should have 15-30 days warranty from the seller (and 1 year from the manufacturer)
ok thanks i will call them now.
shakejuhn said:
ok thanks i will call them now.
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Click to collapse
i call t-mo no dice.
they said phone is out of stock for at least 6 weeks and i can return the phone under buyers remorse and there are no t-mo stores near me with that phone in stick. any one have any other ideas? i would be fine with a replacement letter E. will moto replace this or is the best bet to get through t-mo?
I know that to some folks this issue might seem petty but I'd be pretty damn pissed if this happened to my nexus. This is a 700$ phone and I wouldn't accept anything but a perfect phone. I really wish Google/Motorola had got their **** together for this launch, waiting 6 weeks for a replacement is some bull****.
shakejuhn said:
i call t-mo no dice.
they said phone is out of stock for at least 6 weeks and i can return the phone under buyers remorse and there are no t-mo stores near me with that phone in stick. any one have any other ideas? i would be fine with a replacement letter E. will moto replace this or is the best bet to get through t-mo?
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Motorola does offer the warranty, so you can certainly contact them, and they should be able/willing to fix/replace it. Note that they (unlike T-mo) may not replace with a new device - they may instead send you a refurb).
T-Mo may be saying 6 weeks just to discourage you from returning it - you could try to ask them to replace it when available (since the problem happened within the remorse period). YMMV though
I found this problem with mine today.
chatted with moto. they told me that they would replace the phone for me. with the advanced exchange policy, they will send a new phone to me (3-5 business days) before i send mine back to them. She assured me that i would not have to wait on any inventory back order time.
i bought my phone through moto.
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
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Click to collapse
How did you check
Sent from my SM-N930T using XDA Premium HD app
galaxy4mylife said:
Just got this from T-Mobile showing up as a refurbished phone! Anyone else?
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i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.
OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
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Click to collapse
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367
OvrDriVE said:
i'd like to know how you see it is a refurb, cause these are supposed to be brand new. i ain't paying for a refurb, i'm paying for a brand new phone and thats what i expect to get. so how did you check cause now i want to make sure mine is new
nvm, figured it out
use samsung phone info, refurb check. mine says original so not refurbed.
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Click to collapse
lucky you lol!
galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
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yeah i figured it out. mine just says it's original.
if it had said anything but original it would have gone back. i ain't paying for a used device. i'm paying a small fortune for a brand new phone and that had better be what i have
and after checking it is so. almost had an excuse to exchange it and get one that didn't force the new update on me
OvrDriVE said:
yeah i figured it out. mine just says it's original.
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well ill get mine swapped out in the morning so I'm not too worried lol
galaxy4mylife said:
If you download the Phone info app from google play and click the side menu it has a referb check and mine says my date of manufacter does not match the phone serial number. But the store i picked it up from got a silver shippmet they are gonna swap it and I'm gonna check the new one tomorrow morning when I'm there. So ill see if they all say it.
View attachment 3884367
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Mine is original too, good luck to ya mate.
kdoweb said:
Mine is original too, good luck to ya mate.
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ill let you all know what happens tomorrow! this is brand dedication folks its been a crap fest and still I go back lol
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Mines original.
Sent from my SM-N930T using XDA-Developers mobile app
Both of mine are not listed as refurbs. However on one of my boxes (the silver one )I do have new labels over the old labels. It was either done to add the black square and v2 or they removed the batteries of existing unsold units and replaced them. My black one only has the new label. I would bet samsung popped the back off of devices not yet shipped and threw new batteries in them. I wonder if they also changed something serial number wise that is maybe giving the app false positives.
Sent from my SM-N930T using XDA Premium HD app
Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?
Mine shows original and manufactured on 09/09/2016. Also shows made in China.
Djapatos said:
Mine says original.. how accurate is this app? That would be messed up if Samsung is shipping refurb.
At the same time, if they popped up the phones and exchanged the batteries BEFORE they ever went out, would that really be considered used or refurb?
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Switching a battery shouldn't have anything to do with the date of manufacture and since no one else is reporting theirs saying it's refurbished I'm taking it back and swapping it out.
Just checked my says original.
Mine is original
Sent from my SM-N930T using XDA-Developers mobile app
So went and swapped my phone again and then this happens! Guess the first one was just a weird phone. Happy I'm on an original one now!
Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!
dugryce said:
Mine is an original. I applied the new update, so rooting is out. Cool thing is, they accidentally rung the exchange up as a purchase, so the phone cost me $0.00!
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What does you mean that rung the exchange as a purchase? I think that's what they are suppose to do. Do a return for the old phone that do a purchase for the replacement.
Sent from my SM-N930T using XDA-Developers mobile app