Database Develop

A different screen issue

I've only had my unit a day and decided to give it a quick clean to remove the finger prints using nothing more that breathing on it and a spectacle cloth. Whilst doing this I found what at first appeared to be 2 finger prints on the left edge of the screen which did not appear to be coming off. I then tried a damp cloth followed by glasses cleaner and then a dab of washing up liquid. None of which seem to have any affect. The strange thing is that you cannot feel them or hardly see them after cleaning but as soon as you run your finger over them the grease from your finger makes them visible like a finger print. Also running a damp cloth over them makes them visible until the moisture evaporates and then they are gone. I have been incredibly careful and know I could not have caused them but was wondering if anyone else has this issue or how I can remove these marks without causing damage as my unit is perfect except for a tiny bit of screen lift which doesn't really bother me.

My Nexus also has a issue like this, but it's like a big smear near the top or the screen. I am 100% sure that I never dropped anything on it
It looks like a big fingerprint mark, but it won't come off.. like your issue
Luckily I'm getting it replaced anyway as the screen lift issue has returned, but I still would have got a replacement anyway due to this new issue.

Sounds like a problem with the anti-finger print coating that's normally used on phone/tablet screens.
I don't think you'll be able to fix it, if you obsess over it and keep trying to clean it off chances are you'll make it worse. Either get over it or exchange it.

Perhaps it's a fingerprint on the underside of the glass. I'm not sure. Hard to tell without pics.
Maybe a screen protector will cover this up. Can you feel it when you run your fingers over it?
Sent from my Nexus 7 using xda premium

player911 said:
Perhaps it's a fingerprint on the underside of the glass. I'm not sure. Hard to tell without pics.
Maybe a screen protector will cover this up. Can you feel it when you run your fingers over it?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Nah it is on top of the screen, you can sorta feel it - it is slippier than the rest of the screen. If I breath on it you can see that it is not affected whereas the rest of the screen goes grey.

I am really careful with plastic screens, but this one is glass. I squirt some Windex on a tissue and use that. Works great - but use at your own risk. Ops problem sounds like a bit of silicone on the glass. Use an appropriate solvent. Squirt nothing at the tablet - use a slightly moist tissue.
Sent from my Nexus 7 using xda app-developers app

I would love for the issue to be silicone but I cannot see where that would have come from.
Unfortunately the most likely option seems to be the coating
So I guess it's time for a return.
Given that I bought it from Tesco Direct is it better to contact Google or deal with Tesco

Baz8755 said:
I would love for the issue to be silicone but I cannot see where that would have come from.
Unfortunately the most likely option seems to be the coating
So I guess it's time for a return.
Given that I bought it from Tesco Direct is it better to contact Google or deal with Tesco
Click to expand...
Click to collapse
I also bought mine from Tesco Direct, phoned them up and then sent me a replacement the next day! (this was for the first replacement)
The replacement they sent me now has the screen lift and this screen issue. I phoned them and they said they are out of stock atm, but when it's in stock they will send me another replacement - they also gave me a £20 refund! :laugh:

i have same issue
i applied a sceen protector, had no choice, but no more fingerprint

I called Tesco, replacement will be in store tommorrow

Displayglas failure on the left and right edges

Hey community i own two Nexus 4 devices and both have the same problem... Two different bags and one SGS 3 were needed to recognize the problem specially on N4 devices. The left and right curved edges and some parts of the rest of the display are very sensitive of wear.
How I recognized this?
I wanted to clean my display.
If i breath on it, spots will appear who wont mist that much than the rest of the display.
This spots are not removeable and susceptible for dirt and fat fingers / fingerprints.
The SGS 3 , that has the same curved edges hasnt got this problem althrough it has the same kind of glas : gorilla glas 2
My first N4 had this problem on the left side to the middle of the display where i scroll the homescreens with my finger.. My second N4 has it symmetric on each side after 2 weeks. A displayprotector holds back the wear of the rest of the display.
I sent an email to google and reported about my problem. If you have recognized the same kind of s**t , please post a reply and where these spots appear. THANKS

Most likely the oleophobic coating is wearing off in those places. It happened on my Galaxy Nexus and its starting to happen on my Nexus 4. I have a bumper on so the edges are fine. Its wearing where it rubs against my pants pocket.

No problem here after 2 months +.

@ el daddy : sorry but this normaly happens to a 1 year old device. mine are one month and one week old. and that homescreenscrolling causes such spots.. in light use after one month.. like i said... SGS 3 same glas, same curved edges, havnt got that problem

-creez- said:
@ el daddy : sorry but this normaly happens to a 1 year old device. mine are one month and one week old. and that homescreenscrolling causes such spots.. in light use after one month.. like i said... SGS 3 same glas, same curved edges, havnt got that problem
Click to expand...
Click to collapse
I don't get why you are condescendingly apologizing to me. I was just telling you what was happening and that it's happened with my last two phones. Yeah it's annoying, but there is no time frame on when it should or shouldn't happen. It doesn't matter if it's brand new or 5 years old. Enough friction will cause wear.

AW: Displayglas failure on the left and right edges
and thats the point. one month light usage. and the finger causes enough friction to wear the screen like a streak of 1 cm * 4 cm from the edge to the middle? i cant imagine
Sent from my Nexus 4 using xda premium

same problem
i am getting this on about a quarter of the screen, where the coating has obviously worn off. it must be from going in and out of my jeans but ive only had it for 12 days. kind of a shame, its most noticeable in bright sunlight, with low screen brightness.
do you think putting a screen protector over top would even out the appearance of the coating and hide the area where its rubbed off?

AW: Displayglas failure on the left and right edges
yes a screenprotector helps to hide the worn spots. This afternoon i will post some pictures of the screen that will proof that this problem is caused by a manufacturing failure.
This are pictures of my second 1 and a half week old device. If i hadn't put a screenprotector on the display, the half of the screen would be rubbed of now.
In this picture you can see where the worn spots are.
http://www.abload.de/image.php?img=p1000418-12wrs3.jpg
Now I will show you pictures from each side of the phone.
Left:
http://www.abload.de/image.php?img=p1000414dgpob.jpg
http://www.abload.de/image.php?img=p1000412byug4.jpg
http://www.abload.de/image.php?img=p10004168kugv.jpg
Right:
http://www.abload.de/image.php?img=p1000413fruta.jpg
On each side the simmilar wear with that not worn spot in the middle of the ledge.
Such a symmetry isnt caused by natural wear... It is caused by a differend degree of hardness all over the glass.

http://www.abload.de/image.php?img=p10004021yoz5.jpg
new picture

All your links are broken but it doesn't matter anyway. I'm honestly failing to understand the problem here? It's just the anti-finger print coating which is laughable at best at doing what it's supposed to do anyway. The only time you notice it wearing off is if you breathe on the phone.

You got any pics? the ones 2 posts above mine say they permission denied

I've got an old sgs that I never put a case or screen protector on and carried round in my jeans pocket for over 2 years without any wearing out of the screen coating. I've got a six month old razr maxx again with a perfect screen even tho it's been in my pocket without a case or screen protector. I've got a 6 month old n7 that I use all day long every day and which is constantly in and out of a neoprene sleeve that has a screen as good as the day I bought it, which hardly shows any finger prints and which I clean about once a month if that.
Contrast that to the 2 month old n4 that has half it's coating missing (although not in a pattern that could be caused solely by wear - it looks more like it was never applied correctly). I have to wipe the screen clean every time I use it and five minutes later it's filthy again, but only on one side - the other side is pristine. The dirty side is noticeably rougher too when swiping. In daylight the finger grease is enough to obscure the screen, so that I feel the need to clean it.
It's clearly either faulty or not fit for purpose. My gut feeling is that if applied correctly to a properly prepared screen, the coating should not wear off in normal use.

I really feel for you guys but there's no way to determine if x or y phones coating will wear off. I don't know if its the specific coating that Google uses or what but this has been known to happen on the nexus s and the galaxy nexus as well. As for your jeans... Jeans are actually very abrasive as they attract dirt and soot into the fibers and it acts almost like a strop on the glass repeatedly taking it in and out of your pocket.
I don't trust the glass on any of these devices and though the screen feels really nice on this phone... One of my RMA phones shipped with a big dot of a scratch or defect in the screen right from the factory. I never use any of these devices without a screen protector. I use bse as they mostly preserve the feel of the screen sans protector but if you want a less worn screen... On any phone I would suggest that be one of the first things you get for your phone.
Sent from my Nexus 4 using xda premium

AW: Displayglas failure on the left and right edges
Links working enjoy the pics
Sent from my Nexus 4 using xda premium

Mine's exactly the same even down to the not worn spot in the middle of the edge. From how I use and carry my phone there is no way this is caused by normal wear and tear. My replacement arrived this morning so I will see how it compares tonight.

AW: Displayglas failure on the left and right edges
I think these little bugs are caused by the low price of the phone. reducing the costs of a phone causes bad quality...
Sent from my Nexus 4 using xda premium

Picture from my old phone:
http://www.abload.de/image.php?img=p10003696uu5c.jpg
Homescreenscrolling caused this

Removing Scratches from Display

It appears that I have a small scratch in the upper left portion of my display. I am unsure if I caused this (no drops) or if it came with a scratch (highly unlikely), either way though it's there.
I didn't think it would be enough of a reason to warrant an exchange, so I was wondering if you guys knew of any tips or tricks to fix the scratch. It's only visible at certain times and you can slightly feel it when running your fingernail or s pen across it.
Any help would be greatly appreciated! I have T-Mobile Jump, so I might check to see how the warranty covers it.

If you cant feel them with finger nail, use some high quality polishing compound and buffing wheel on dremel. If scrath is little deeper, you will need to do some fine wet sanding with 2000 or higher sand paper. Make sure you mask everything very well. Another option is to put screen protector and it may hide fine scratches.
Sent from my SM-N910T using XDA Free mobile app

I have a scratch on mine also..actually if u include the really fine micro scratches that u can see with bright light,then i have quite a few,noticed 2 hrs after I got home with phone on launch day,don't how they got there,tmobile store were I got phone was really rude to me about exchanging it and told me it wasn't like that when I left,so...I've been stuck with it, put screen protector on it hides some of it but have one pretty deep one that u can see all the time,luckily it's only a couple of mm long..sorry for long rant,but had to vent,lol phone was in box till I got home and put screen protector on,that's when I noticed it..grr...

Fingerprint smudge

Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk

I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Microfiber-Cleaning-Cloths-Computer/dp/B008FPTID2/ref=sr_1_13?ie=UTF8&qid=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.

GallardosEggrollShop said:
I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Mi...=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.
Click to expand...
Click to collapse
I use a microfiber cloth and even after wiping it as still there. After cleaning just barely noticeable but comes back badly later. it's bad enough that it looks like dead screen
Sent from my SM-N950U using Tapatalk

Maybe you somehow wear off oleophobic coating, some chemicals will do that either when somehow deposited from your fingers or when cleaning.
https://www.phonearena.com/news/Ole...e-what-to-do-if-the-coating-wears-off_id65974
Either try Samsung service center to fix it, or try fix it yourself. I use screen protector, so never experience it myself and I don't see this being mentioned too often, so I wouldn't even begin to speculate why it happened to you.

cant seem to post images and links here, so please just add https:// to this "imgur.com/a/oLaeF"
i've also got one unit with "smudges" on it after having the phone for just 2 days. i had to argue yell and get mad at Samsung technician when they said it was "normal", and I wasn't covered by the 7 day replacement warranty. "smudges" aren't noticeable when screen is on, it's more visible in black screen/screen off. i had to get the screen dirty with my finger natural oil/dirt, to give emphasis on the "smudges". i also used my other phone's camera flash to make it more visible. i've also tried putting those oleophobic liquid protector but it didnt help at all. the pictures i posted were after i applied the liquid so you be the judge.
is "smudge" the right term? not sure bout calling it a stain too. coz it's more like oil... just like when you put a drop of oil on a paper towel.

I actually have that as well, mine is on the Volume button up area the size of "a index finger". While wiping with my microfiber cloth, everywhere is smooth except that part, when I wipe I don't wipe it hard at all since the day I got my hands on it. I believe it's a defect right out the box and I don't use any screen protector.
I just saw your image Pryor06 except mine is not noticeable both on and off screen but it can be felt when wiping. Any conclusion?

Have you guys tried washing it under water with soap?

i actually haven't noticed any difference in the "texture"(?) of the screen. all felt smooth except with the visuals/optics of the screen when screen is off/black. i was on the bus on my way back home when I noticed the smudges under the sunlight. I had no cleaning materials that time, so for the meantime I used a little of my saliva:angel: on one part of the screen's problem. The surrounding part got clean, except the part with the issue. After I got home, I used alcohol and wiped the phone clean, thoroughly but gently, before applying the oleophobic liquid protection. "Smudges" were also around the bottom left, bottom center, bottom right of the screen but not as worse. I thought the top middle part smudge was enough evidence for me to claim warranty.
Blecap, try using white light from a phone camera to check your screen. Not sure about SG, but if you could get it replaced for warranty then go for it. Otherwise, I think all Samsung Note 8 have Concierge service, wherein our phone's screen is under warranty for free replacement of screen+labor for 6 months from date of purchase.
I had to be careful in handling the phone since day 1, because I wasn't able to get a screen protection. It's hard to prove and claim warranty here in the Philippines. All Samsung have to say is it's the fault of consumers, or normal wear and tear, and customers don't have anymore options. I've experienced it first hand, remember the screen lifting/bubble on Samsung Note 5, I was one of the victim. They blamed me for moisture getting in to the phone when I swear I haven't dropped the phone in any liquid. That's why I didn't even want to risk washing the phone in soap and water even with the IP68 of Note 8. I don't want to give Samsung an excuse to blame me again.
I actually was having double thoughts if I would surrender my phone for replacement warranty. I believe it wasn't affecting the phone's performance, so I thought I should just suck it up and live with it. But no, call me nitpicky/demanding/hard to please, but I just had the phone for barely 2 days, and with a price tag of almost $1,000, I know we should fight for our rights and demand a quality product. From my research before getting the phone, the only issue I read was the screen "bleeding" on the sides. Maybe that's why I wasn't that too observant on the smudges when I was checking the phone before they release it to me.
I usually just lurk around forums, but I decided to make my account here to warn others that such issue exist. It's a beautiful and powerful phone I have to admit it, but buyers should we aware and check carefully before spending their hard earned money.

Very unlikely
I do not believe you can wear off the coating so easily. Heavy gamer here. Switched to the Note 8 recently but gamed hard on the S8+ as well for months before switching. This includes games that required swiping constantly. The screen on that S8+ is still pristine.

finch0812 said:
Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?

lemmorzurcusana said:
hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?
Click to expand...
Click to collapse
Returned mine

Best thing is to use a non-alcoholic wet wipe and clean the screen then use a clean microfiber cloth.

Samsung S9 Plus Fingerprint Smudge
I am using Smasung S9 Plus and I don't know what is the proper name for it but i am facing same issue.
Temp Solution : It gives you temp solution by using Touch Screen Wipes and Dry Cotton clothes .
but after one or two days it comes again so i am waiting for permanent solution.

Same problem here and I'm not a gamer.... I bought a cheap screen protector a not so good solution.. I think it's a quality control issue on some screens

I can't tell what's that spot on my screen..

Hello,
I've noticed this mark on my screen
Only see it when screen is off
Idk what it is
I've been playing pubg mobile alot lately
Perhaps it's due to pressure on this area ?
Can it be removed ?
Thank you
https://ibb.co/R9sNXcH
https://ibb.co/s9rpbHN
https://ibb.co/pWS0zTv
https://ibb.co/LSsSgZD

Looks like a combination of heat and pressure, nothing you can do to fix it other than buy a new screen and be a bit more gentle.

Looks like a part of the oleophobic coating has worn off. Has happened on mine too. Have put a screen protector on to hide it.

I had the same after playing pubg mobile daily for 3 months straight on my ipad pro. i managed to clean the screen and put a screenprotector on it. The mark i had was in fact fat from my fingers. The oleophobic coating was gone but when u clean your screen you cannot see its missing.
It took a lot to remove the fat since i was used to quickly swipe the oleophobic coated screen. if the coating is gone it takes a lot more to get rid of the fat. try soap and water maybe and put on a protector after.