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Hello,
I have a Samsung i896 Captivate, which was originally with Rogers. I purchased it from a cell store second hand and unlocked. I am with Virgin Mobile. I have spoken to them about my issue that the MMS will not download. They say they're down loading but then never finish and eventually expire. Even as I added the APN according to the instructions from VIrgin, nothing has changed. Still not down loading MMS. They say that because the phone was not originally with Virgin they can't do anything about it. Is there anything I can do to get my MMS downloading even with my unlocked phone??? Please help and thank you for reading.
ElleJay2013 said:
Hello,
I have a Samsung i896 Captivate, which was originally with Rogers. I purchased it from a cell store second hand and unlocked. I am with Virgin Mobile. I have spoken to them about my issue that the MMS will not download. They say they're down loading but then never finish and eventually expire. Even as I added the APN according to the instructions from VIrgin, nothing has changed. Still not down loading MMS. They say that because the phone was not originally with Virgin they can't do anything about it. Is there anything I can do to get my MMS downloading even with my unlocked phone??? Please help and thank you for reading.
Click to expand...
Click to collapse
When you entered your APN, did you delete all the others first?
Being unlocked doesn't change much other than you can use it on any carrier. Did you check with them to see if they locked your MMS?
Also, MMS can only be downloaded on data (can't use wifi).
Sent from my SGH-I897 using xda app-developers app
BWolf56 said:
When you entered your APN, did you delete all the others first?
Being unlocked doesn't change much other than you can use it on any carrier. Did you check with them to see if they locked your MMS?
Also, MMS can only be downloaded on data (can't use wifi).
Sent from my SGH-I897 using xda app-developers app
Click to expand...
Click to collapse
Thank you for your reply BWolf56! So I haven't checked with Rogers to see if they lock their MMS as they are not my carrier. (they were the original phone owners carrier) If I call them do you think they'll assist me even if I am not thier client?
When I entered the APN there were no previous APN entered so none to delete.
I turned off the Wifi and then turned my phone on and off, just to see if that made a difference...I don't even know what to expect will happen if I do find a fix. Will my pending (NOT expired) MMS be able to be down loaded?
Would you have any other suggestions as to how to fix this problem? I really want to receive these messages before they expire and am getting kind of desperate. Thanks again.
ElleJay2013 said:
Thank you for your reply BWolf56! So I haven't checked with Rogers to see if they lock their MMS as they are not my carrier. (they were the original phone owners carrier) If I call them do you think they'll assist me even if I am not thier client?
When I entered the APN there were no previous APN entered so none to delete.
I turned off the Wifi and then turned my phone on and off, just to see if that made a difference...I don't even know what to expect will happen if I do find a fix. Will my pending (NOT expired) MMS be able to be down loaded?
Would you have any other suggestions as to how to fix this problem? I really want to receive these messages before they expire and am getting kind of desperate. Thanks again.
Click to expand...
Click to collapse
Locked MMS would come from your current carrier so you would have to ask them.
Although, if you were on Wifi this entire time, it's normal it didn't work. As I mentioned earlier, you need to be on your data (3G/H) to download MMS. You should be able to redownload the pending ones, just hold over the MMS and hit redownload.
ElleJay2013 said:
Thank you for your reply BWolf56! So I haven't checked with Rogers to see if they lock their MMS as they are not my carrier. (they were the original phone owners carrier) If I call them do you think they'll assist me even if I am not thier client?
When I entered the APN there were no previous APN entered so none to delete.
I turned off the Wifi and then turned my phone on and off, just to see if that made a difference...I don't even know what to expect will happen if I do find a fix. Will my pending (NOT expired) MMS be able to be down loaded?
Would you have any other suggestions as to how to fix this problem? I really want to receive these messages before they expire and am getting kind of desperate. Thanks again.
Click to expand...
Click to collapse
Out of curiosity, did you set two APN's? By the looks of it, there are two for Virgin - one for default and one for mms. I had the worst time doing a Rogers apn setup and eventually had to go to the default one and put default,text,mms,...etc for the type. Virgin might work the same. If you already have figured your problem out, then sorry for a late reply.
Rogers APNs
norm182 said:
Out of curiosity, did you set two APN's? By the looks of it, there are two for Virgin - one for default and one for mms. I had the worst time doing a Rogers apn setup and eventually had to go to the default one and put default,text,mms,...etc for the type. Virgin might work the same. If you already have figured your problem out, then sorry for a late reply.
Click to expand...
Click to collapse
There should be 2 APNs indeed: Rogers' look like this:
Main APN:
Name: Roger #1
APN: internet.com
MCC: 302
MNC: 720
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
Leave everything else as is.
MMS APN:
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.gprs.rogers.com
MMS proxy: 10.128.1.69
MMS port: 80
MCC: 302
MNC: 720
APN type: mms
APN protocol: IPv4
Bearer: Unspecified
Leave everything else as is.
There's also a LTE one and couple others but aren't needed on our phone.
So yeah, Virgin should have something similar to those. And of course, gotta be on data (3G)
Let's hope that's all it is, I couldn't help but notice that the reference was "APN" instead of "APN's". I'm just finishing work on a Captivate and happen to have a Virgin acct so I'll try it shortly and see
Oh my. I am so sorry, I didnt even get close to trying my virgin acct on the captivate I was working on. The customer was hovering to get it back, so sorry for misleading. How did you make out ElleJay? did you finally get your unit going?
BWolf56 said:
There should be 2 APNs indeed: Rogers' look like this:
Main APN:
Name: Roger #1
APN: internet.com
MCC: 302
MNC: 720
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
Leave everything else as is.
MMS APN:
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.gprs.rogers.com
MMS proxy: 10.128.1.69
MMS port: 80
MCC: 302
MNC: 720
APN type: mms
APN protocol: IPv4
Bearer: Unspecified
Leave everything else as is.
There's also a LTE one and couple others but aren't needed on our phone.
So yeah, Virgin should have something similar to those. And of course, gotta be on data (3G)
Click to expand...
Click to collapse
i had a similar problem a few months back and sporadically since. i talked to rogers and was advised to go into apn type and edit it to say - internet,mms instead or default,supl,mms
try it and exit then go back in and make sure it stuck. for some reason it takes more than one try sometimes.
hope that helps
Remember, they bought with rogers as original, but are trying to setup virgin...but yeah, the overall consencus is that they may be missing an apn setting and "of course, gotta be on data (3g)" lol. Now just more concerned as to whether its up and running.
I bought a customized moto X on Motorola's website. It is an At&T phone without contract.
I paid $13 online for the unlocking service and received an unlocked code and the phone is sim unlocked.
Problem: I created a new straight talk APN setting , phone calls and text are working, BUT NO MMS AND DATA. I contacted straight talk many times and they sent me several APN settings , none of them worked.
I did a little research online, the problem might be caused by the two built-in att APNs coming with the phone. The sad thing is it cannot be deleted!
Further researches revealed in order to delete the att APNs the phone needs to be rooted. But rooting a ATT moto X requires a UNLOCKED BOOTLOADER! As of now only. SPRINT , VERIZON AND US CELLULAR HAVE UNLOCKABLE moto X , rooting cannot be done for my Att moto X ! I am desperate , please help, folks !!!
Sent from my C6603 using xda app-developers app
Ok well your main issue I unfortunately cannot help with but I can at least clear you of one misunderstanding that you seem to have.
Root does not require an unlocked bootloader. In fact root for AT&T is coming very soon.
Now, I don't know if rooting is even your best option, but if it is all you have to do is wait a couple days.
Sent from the sexiest Moto X ever created using the XDA Premium app
Straight talk tech support sent me another email containing a new APN setting and it is still not working, the emails says they did some adjustment from their end....not working ....
I just hope the AT&T root comes out quickly ......
But thanks for your post though
Sent from my C6603 using xda app-developers app
AT&T now has root
http://forum.xda-developers.com/showthread.php?t=2442584
Sent from my Nexus 7 using Tapatalk 2
Great, I will try this tooting method tonight, by the way, how do I donate to Justin. Just a little appreciation for his hard work.
Thank you!!!!!!
Sent from my C6603 using xda app-developers app
Should be in the first post on how to donate to him.
Sent from my Nexus 7 using Tapatalk 2
By the way, i was finally able to get the data and MMS work!!
Now it shows 4g LTE, I run the speed test on straight talk SIM, speeds is pretty steady, around 10M down and 2-3M up.
Sent from my C6603 using xda app-developers app
korn918 said:
By the way, i was finally able to get the data and MMS work!!
Now it shows 4g LTE, I run the speed test on straight talk SIM, speeds is pretty steady, around 10M down and 2-3M up.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
you mind posting your apn?
phermey said:
you mind posting your apn?
Click to expand...
Click to collapse
No kidding! Post your fix!
osiris355 said:
No kidding! Post your fix!
Click to expand...
Click to collapse
yes! can you please post how you got it working? i'm thinking about doing this too. thanks!
Yeah are there any tips anyone has? I just activated a AT&T moto X on Straight Talk and stupidly did the update so I can't root right now, Texting/Phone works but not MMS, I'm assuming because of the APNs that you can't delete?
Edit: see below reply.
wait seriously? you can't completely set up an apn without root on the at&t version? is this for real? i just bought a used one to use on ST, and i'm not sure i'm buying it but unfortunately won't know til i get my phone in a few days. can people with at&t moto x's on ST chime in?
mohlsen8 said:
wait seriously? you can't completely set up an apn without root on the at&t version? is this for real? i just bought a used one to use on ST, and i'm not sure i'm buying it but unfortunately won't know til i get my phone in a few days. can people with at&t moto x's on ST chime in?
Click to expand...
Click to collapse
Update! I went back and verified and I had actually messed up the APN, once I made it the correct settings and rebooted, I was able to SEND mms but not receive it. Then I woke up this morning, and now that is working as well. I did not root and still have the stock apn's in my phone, I just 'selected' the ST one.
I just got my moto x on ST today with the ATT LTE sim... no data/no mms... cant root cause of update.. if you guys have data working, howd you do it? My APN Below
Name: stalk
APN: tfdata
Proxy:NotSet
Port:80
Username:not set
Password: not set
server:not set
MMSC: http ://mms-tf.net
MMS Proxy: mms3.tracfone.com
MMS Port: 80
MCC: 310
MNC 410
Auth Type: None
APN Type: default,supl,mms
APN Protocol: ipv4
APN Roam Protocol: ipv4
APN Enabled
Bearer: Unspecified
shmew22 said:
I just got my moto x on ST today with the ATT LTE sim... no data/no mms... cant root cause of update.. if you guys have data working, howd you do it? My APN Below
Name: stalk
APN: tfdata
Proxy:NotSet
Port:80
Username:not set
Password: not set
server:not set
MMSC: http ://mms-tf.net
MMS Proxy: mms3.tracfone.com
MMS Port: 80
MCC: 310
MNC 410
Auth Type: None
APN Type: default,supl,mms
APN Protocol: ipv4
APN Roam Protocol: ipv4
APN Enabled
Bearer: Unspecified
Click to expand...
Click to collapse
mine worked fine as soon as i put in the new APN. looking at yours, the first thing i see is you have a port when you shouldn't. not sure otherwise. try adding a new APN and only put in values for what ST now gives with the tfdata setting (port is MMS port).
if that doesn't work, how old is your SIM? you may need the old settings to get it working.. they switched over to the new one sometime in the last few months and left everyone to figure it out but it seems that SIMs purchased after a particular, mysterious date need the tfdata one.
also, if you're just getting it set up today you might try waiting another day or so. i've jumped back and forth a few times and i know at least once or twice it's taken a day or so for MMS to catch up.
mohlsen8 said:
mine worked fine as soon as i put in the new APN. looking at yours, the first thing i see is you have a proxy when you shouldn't. not sure otherwise. try adding a new APN and only put in values for what ST now gives with the tfdata setting (port is MMS port).
if that doesn't work, how old is your SIM? you may need the old settings to get it working.. they switched over to the new one sometime in the last few months and left everyone to figure it out but it seems that SIMs purchased after a particular, mysterious date need the tfdata one.
Click to expand...
Click to collapse
Just got my sim a few days ago, along with my moto x. I ported my number this morning from AT&T. Will take the port setting out and see what happens. Thanks.
shmew22 said:
Just got my sim a few days ago, along with my moto x. I ported my number this morning from AT&T. Will take the port setting out and see what happens. Thanks.
Click to expand...
Click to collapse
Note it looks like I edited my post after you replied. Meant port, not proxy - but leave MMS port. Also, you may need to wait a good day or so for everything to "take" with the new SIM after porting.
mohlsen8 said:
Note it looks like I edited my post after you replied. Meant port, not proxy - but leave MMS port. Also, you may need to wait a good day or so for everything to "take" with the new SIM after porting.
Click to expand...
Click to collapse
Ok, took the port out on the data proxy, left the mms port and proxy. Still not working yet. Ill let it cook, and see what happens. This should give me LTE too correct?
shmew22 said:
Ok, took the port out on the data proxy, left the mms port and proxy. Still not working yet. Ill let it cook, and see what happens. This should give me LTE too correct?
Click to expand...
Click to collapse
Yes it should. I've had to wait the better part of a day before for MMS to start working correctly, but can't remember the same for data (although it could be true). Did you reboot and all that jazz? Not to dumb it down too much for you, but did you remember to select the "bubble" next to the APN name after you saved it? I've almost missed that before. Other than that, I guess you'll have to wait 24 hours and call Straight Talk - they won't tell you anything other than "wait 24 hours" if you call before then.
edit: and can you make/receive calls as-is at least?
mohlsen8 said:
Yes it should. I've had to wait the better part of a day before for MMS to start working correctly, but can't remember the same for data (although it could be true). Did you reboot and all that jazz? Not to dumb it down too much for you, but did you remember to select the "bubble" next to the APN name after you saved it? I've almost missed that before. Other than that, I guess you'll have to wait 24 hours and call Straight Talk - they won't tell you anything other than "wait 24 hours" if you call before then.
edit: and can you make/receive calls as-is at least?
Click to expand...
Click to collapse
yep, i have the bubble selected on the apn screen and rebooted several times. I can call and recieve sms but no mms/data. Only other thing I wanted to try and can't is deleting the factory APNs, but can't with no root.
EDIT: I can see the "4G" symbol in the status bar, but never get connected.
I have a verizon moto x and I purchased the $35 att prepaid plan. No matter what APN I try I can't get data to work. Can anyone help me out with this?
sicmadek said:
I have a verizon moto x and I purchased the $35 att prepaid plan. No matter what APN I try I can't get data to work. Can anyone help me out with this?
Click to expand...
Click to collapse
Thought I remember reading somewhere that Verizon Moto X was SIM unlocked for international use only. Sounds like the kind of thing Verizon would do.
Not to sound like a douche, but this has been discussed many many times, and the answer is: Older Verizon handsets were "international" meaning they had international bands but wouldn't work on US networks. That's since changed, as now all Verizon phones that have GSM capabilities are unlocked for US networks and international GSM too.
The issue the OP is having is not based on the network working at all, it's that his data specifically won't connect. OP, I'd double check all the possible APN's you could find online and see if changing them would work. Remember, H+ is all you'll get on a VZW Moto X that's on ATT's network.
larry62 said:
Thought I remember reading somewhere that Verizon Moto X was SIM unlocked for international use only. Sounds like the kind of thing Verizon would do.
Click to expand...
Click to collapse
balleron24z said:
Not to sound like a douche, but this has been discussed many many times, and the answer is: Older Verizon handsets were "international" meaning they had international bands but wouldn't work on US networks. That's since changed, as now all Verizon phones that have GSM capabilities are unlocked for US networks and international GSM too.
The issue the OP is having is not based on the network working at all, it's that his data specifically won't connect. OP, I'd double check all the possible APN's you could find online and see if changing them would work. Remember, H+ is all you'll get on a VZW Moto X that's on ATT's network.
Click to expand...
Click to collapse
I'm happy with hspa+ but I can't get the APN settings to save.
It could ultimately be an issue with the way VZW "modified" the firmware. When on VZW's network, APN's aren't editable at all. I'm assuming you're able to edit them as you're saying that the APN's won't save, but sounds like it's giving you the option to edit them.
Try these various APN's
Code:
APN: phone
mmsc: http://mmsc.mobile.att.net
mms proxy: proxy.mobile.att.net
MMS port: 80
MCC:310
MNC:410
APN type: default,supl,mms,hipri
Code:
APN: phone
mmsc: http://mmsc.mobile.att.net
mms proxy: 66.209.11.32
MMS port: 8080
MCC:310
MNC:410
APN type: default,supl,mms,hipri
Code:
APN: wap.cingular
mmsc: http://mmsc.cingular.com
mms proxy: 66.209.11.32
mms port: 80
MCC: 310
MNC: 410
APN type: default,supl,mms,hipri
sicmadek said:
I'm happy with hspa+ but I can't get the APN settings to save.
Click to expand...
Click to collapse
balleron24z said:
Not to sound like a douche, but this has been discussed many many times, and the answer is: Older Verizon handsets were "international" meaning they had international bands but wouldn't work on US networks. That's since changed, as now all Verizon phones that have GSM capabilities are unlocked for US networks and international GSM too.
The issue the OP is having is not based on the network working at all, it's that his data specifically won't connect. OP, I'd double check all the possible APN's you could find online and see if changing them would work. Remember, H+ is all you'll get on a VZW Moto X that's on ATT's network.
Click to expand...
Click to collapse
Thank for the clarification. My mistake. (BTW - this is an example of how a person can be civil and gracious in an online forum.)
balleron24z said:
It could ultimately be an issue with the way VZW "modified" the firmware. When on VZW's network, APN's aren't editable at all. I'm assuming you're able to edit them as you're saying that the APN's won't save, but sounds like it's giving you the option to edit them.
Try these various APN's
Code:
APN: phone
mmsc: http://mmsc.mobile.att.net
mms proxy: proxy.mobile.att.net
MMS port: 80
MCC:310
MNC:410
APN type: default,supl,mms,hipri
Code:
APN: phone
mmsc: http://mmsc.mobile.att.net
mms proxy: 66.209.11.32
MMS port: 8080
MCC:310
MNC:410
APN type: default,supl,mms,hipri
Code:
APN: wap.cingular
mmsc: http://mmsc.cingular.com
mms proxy: 66.209.11.32
mms port: 80
MCC: 310
MNC: 410
APN type: default,supl,mms,hipri
Click to expand...
Click to collapse
I've tried these but it won't save
I haven't cancelled my verizon line yet. Would that affect anything. Do I have to do a factory reset before using another carriers Sim?
EDIT:
May try using something like an app to modify the APNs, such as this > https://play.google.com/store/apps/details?id=com.tweakker
That's honestly the only thing I know, if the phone won't let you add them from the system settings.
You shouldn't have to FR the phone just to use another SIM. If that were the case, then using the phone globally wouldn't work right as the APN's wouldn't sync up. I don't think that having the line active on VZW would hurt it either because ultimately, the device needs the SIM to even register on a CDMA network, let alone LTE.
There's bound to be a way to save the APN's properly. If it's allowing you to add them, then there should be a way to save them. Does it give you the 3-dot menu button? Or a button at the bottom to save or anything?
sicmadek said:
I haven't cancelled my verizon line yet. Would that affect anything. Do I have to do a factory reset before using another carriers Sim?
Click to expand...
Click to collapse
balleron24z said:
EDIT:
May try using something like an app to modify the APNs, such as this > https://play.google.com/store/apps/details?id=com.tweakker
That's honestly the only thing I know, if the phone won't let you add them from the system settings.
You shouldn't have to FR the phone just to use another SIM. If that were the case, then using the phone globally wouldn't work right as the APN's wouldn't sync up. I don't think that having the line active on VZW would hurt it either because ultimately, the device needs the SIM to even register on a CDMA network, let alone LTE.
There's bound to be a way to save the APN's properly. If it's allowing you to add them, then there should be a way to save them. Does it give you the 3-dot menu button? Or a button at the bottom to save or anything?
Click to expand...
Click to collapse
Yes there's the 3 dots then save. When I click save it goes to the main APN screen and there is no APN profiles there.
Just to confirm, you're typing a name for the APN right? Make sure that under mobile networks, the network type is set as LTE/GSM (or Global, I forget the option), and that roaming is allowed, and then try the APN. I wish I had my ST SIM active so I could test this with you.
sicmadek said:
Yes there's the 3 dots then save. When I click save it goes to the main APN screen and there is no APN profiles there.
Click to expand...
Click to collapse
balleron24z said:
Just to confirm, you're typing a name for the APN right? Make sure that under mobile networks, the network type is set as LTE/GSM (or Global, I forget the option), and that roaming is allowed, and then try the APN. I wish I had my ST SIM active so I could test this with you.
Click to expand...
Click to collapse
Yes I am typing a name for the APN. I'm on the $35 feature go plan. Its possible it may not work on the moto x but it should still let me create a APN right?
sicmadek said:
Yes I am typing a name for the APN. I'm on the $35 feature go plan. Its possible it may not work on the moto x but it should still let me create a APN right?
Click to expand...
Click to collapse
maybe its a lockout function from the sim/carrier at that point? no idea.. sorry i'm just throwing out random guesses now.
Problem rectified. Mods, feel free to delete post.
Hi all,
We've had some data/mms/APN issues about a month ago on my gal's Note 3 with AT&T; it did a system update and all of sudden stopped working with mobile data. Turns out it reset the APN, so she stopped in AT&T, they changed some APN settings and data was back up and running. MMS was still having issues though, until I noticed that part was missing in the APN type settings. I added it and all was fine for awhile.
This morning, her phone updated and now there's no mobile data again. I haven't gotten hands on with the phone yet, but I thought maybe it wiped her fixed APN entry. She's checked the APN settings and they match what's on AT&T's support page (copied below for reference).
The only abnormality in the situation is that her service plan still has "iphone" data. She had an iPhone previously, I got her a Galaxy S4 off contract and we just swapped the SIM into the Galaxy; I then did the same, getting her a Note 3 and we just swapped the SIM again (I do some research work with phone companies, extra phones can be a perk!). She'd get occasional text messages from AT&T saying she needed to switch her data plan, but we ignored them in fear that doing so would lose her grandfathered unlimited data. Those texts stopped months ago and everything's been working fine the entire time so I didn't think that's an issue, but wanted to add it here just in case.
Any ideas?
Thanks!
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate.
Anyone have this same issue?
texaslegend said:
Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate. Anyone have this same issue?
Click to expand...
Click to collapse
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
Click to expand...
Click to collapse
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.
texaslegend said:
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.
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Go to a different one. It's a miracle that rep even knows what a phone looks like. "2G only phone"
Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?
texaslegend said:
Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?
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have you looked at the APNs? this is most likely the issue.
this phone technically supports all ATT LTE bands.
you may also have to set your "Preferred Network type" to LTE preferred
I am still using my old AT&T SIM from years ago when it was originally a Micro SIM. Just carefully cut the SIM down to the appropriate size and it works fine. I have the UK version and have no issues so far.
As for the H+ only, it may be due to the IMEI not being recognized on the network carrier. I haven't experienced this issue, but from what I've read online, you can ask the AT&T rep to register your SIM using a phone's IMEI that is registered with AT&T. Not sure how that works, but it's what I've read on other forums from people with the same issue.
I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.
texaslegend said:
I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.
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will you link me to the APN settings you are using?
WaxysDargle said:
will you link me to the APN settings you are using?
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https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
WaxysDargle said:
will you link me to the APN settings you are using?
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texaslegend said:
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
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Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489
WaxysDargle said:
will you link me to the APN settings you are using?
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Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489
I believe I read somewhere that there is one band that is unavailable on the XZ1C in the United States. Could that perhaps be the band that covers the area or region that I am currently in?
I'm in college station, tx 77845
I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam
texaslegend said:
I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam
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the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want
WaxysDargle said:
the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want
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How would I tell? I double checked my order and confirmed it's "supposed" to be a US version and I don't have a fingerprint security option.
I doubt the resolution will be good enough to read, if not follow that link and apply filter Texas and Brazos country. It is a list of frequencies in my region. I don't know if it's of any real value or not just searching.
I really appreciate your help!
One last thing... My phone hasn't downloaded any at&t bloatware. Not even the myATT app. I don't know if that adds any clues
android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
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sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!
Just left AT&T again and no better.
There are two APN settings that are on my phone. (1.) ATT Nextgenphone
(2.) ATT HSPA+ ***this was renamed from simply ATT by the guy messing with my phone. Originally it was just ATT***
APN Settings
1. These APN settings result in no data connection what-so-ever
Name: ATT Nextgenphone
APN: nexgenphone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,admin,mms,supl,hipri,internet
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
2. This gets data (H) but at about 4 Gbps. Sometimes it bumps up to (H+) but never long enough to test speed.
Name: ATT HSPA+
APN: phone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,supl,mms,hipri
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
Somewhere on the AT&T website there was detail referencing the 9th and 10th digit of the SIM being certain numbers. Whatever it was my SIM is compatible.
Looking for the specific langauge I happened back to this site and now I'm worried I've got no hope. Here is the link but I've attached a screenshot of the concerning statement.
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
Can anyone give an opinion on any of this? Thanks for all your help. I hope it prevents someone else from having the same problem.
WaxysDargle said:
sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!
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Waxys....are you saying you don't have LTE either?