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I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!
lexyboyo93 said:
I bought my HTC One about three or four months ago and it was working great no problems with anything, the about two weeks ago I went to add music from my computer running windows 7 onto the phone and it came up with an error of something along the lines that the device was broken or something like that, I thought that it was just my computer because its a piece of junk anyways so I tried to connect it to my friends computer and it did the same thing. The computer(s) wont do anything with the phone, not even bring up mass storage. I have tried to re install htc sync all the htc drivers and still nothing has happened. I was wondering if this has been a known problem with this phone or is it just my phone that seems to be doing it. Aside from this the phone itself is working great and I don't root or anything with the phones that I use. I was also wondering if there was anything that I might be able to do aside from the things that I have already done, and I'm willing to try just about everything.
Thanks!!!!!
Click to expand...
Click to collapse
can you show some screenshots of exactly the error youre seeing?
I had same prob with xp had to uninstall HTC sync install windows media player and on and off with USB debugging.
I appreciate your on 7 but might help.
Sent from my One running Slim Bean
IINexusII said:
can you show some screenshots of exactly the error youre seeing?
Click to expand...
Click to collapse
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.
lexyboyo93 said:
This only happens once or twice ever day, the rest of the time the computer wont even read that it has something plugged into it.
Click to expand...
Click to collapse
Are you plugging it into a USB SS port? I have two of those on my laptop and it acts funky when I plug it into them. Also, reinstall your drivers after deleting them from device manager.
I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app
lexyboyo93 said:
I have a 2.0 port and what I assume to be two normal usb ports. I uninstalled the drivers but I'm not exactly sure where I need to go to get them again, do the download after I install HTC sync manager?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I wouldn't install htc sync manager at all unless you need it. You can search "universal android driver" on xda and find it.
Hey guys I just wanted to let you know that I got the problem fixed. I just performed another factory data rest and that fixed the problem. Thanks for all the help!
hi guyz, i bought my SP month ago and i had positive and negative reactions. SP has a lot of bugs, i hope that they are software bugs and that with new update, they will be removed. my biggest problem is that when i connect my phone to pc it doesn't show that it is connected, it isn't charging and pc companion doesn't recognise it. the funny thing is that i could charge (over pc) it 2 weeks ago and suddenly one day it won't charge. i tried with mass storage mode but it doesn't help too. it charges only when my PC is turned off but i don't need "another charger", i need to connect my phone with pc to transfer data. let's say that this doesn't matter if i can update my phone over wi-fi, but if i can't what the hell i'm gonna do ? i don't wanna go to repair it, it's a new cellphone ! i'm from Croatia and if someone knows : can i update over wi-fi or i have to connect it to usb ? because it says that in some countries it can update over wi-fi and somewhere it can't. i would be very grateful if someone could really help me, thanks !
marinaczg said:
hi guyz, i bought my SP month ago and i had positive and negative reactions. SP has a lot of bugs, i hope that they are software bugs and that with new update, they will be removed. my biggest problem is that when i connect my phone to pc it doesn't show that it is connected, it isn't charging and pc companion doesn't recognise it. the funny thing is that i could charge (over pc) it 2 weeks ago and suddenly one day it won't charge. i tried with mass storage mode but it doesn't help too. it charges only when my PC is turned off but i don't need "another charger", i need to connect my phone with pc to transfer data. let's say that this doesn't matter if i can update my phone over wi-fi, but if i can't what the hell i'm gonna do ? i don't wanna go to repair it, it's a new cellphone ! i'm from Croatia and if someone knows : can i update over wi-fi or i have to connect it to usb ? because it says that in some countries it can update over wi-fi and somewhere it can't. i would be very grateful if someone could really help me, thanks !
Click to expand...
Click to collapse
use another cable or make sure your drivers are up-to-date
Nanostray said:
use another cable or make sure your drivers are up-to-date
Click to expand...
Click to collapse
i tried with nokia cable and it still won't charge.. dude, are you blind ? my drivers are up to date when i try over wi-fi (new drivers will come out soon), but i asked a question : in my country, can i update drivers via wi-fi or i have to connect it to USB ? you see what my problem is ?
marinaczg said:
i tried with nokia cable and it still won't charge.. dude, are you blind ? my drivers are up to date when i try over wi-fi (new drivers will come out soon), but i asked a question : in my country, can i update drivers via wi-fi or i have to connect it to USB ? you see what my problem is ?
Click to expand...
Click to collapse
how in god's name do you expect a PC to install drivers over Wi-Fi...
Of course you need to connect your phone with USB..
Do you have root or any app prohibiting the phone from connecting?
marinaczg said:
i tried with nokia cable and it still won't charge.. dude, are you blind ? my drivers are up to date when i try over wi-fi (new drivers will come out soon), but i asked a question : in my country, can i update drivers via wi-fi or i have to connect it to USB ? you see what my problem is ?
Click to expand...
Click to collapse
before you go and call someone trying to help you blind you should keep in mind they don't have to help you. that said try turning it off plugging it in then powering on while connected. you can every try pressing the button on the back to reset the battery.
Have you actually tried using another USB-port?
What you are refering to is an OTA, over the air software update, not a drivers installation
ok sorry, but i thought i explained everything.. i didn't say that i expect PC to install drivers, i said if i could connect my cellphone via wi-fi and download software updates without involving pc .. ? if i can, half of problem is solved..
hmmm, i'm not sure about any root app or something similar.. i have several games,whatsapp,soundhound,ringtone maker,instagram,file manager,di radio,accu weather, but i don't think that they are responsible for this..
i tried all usb ports. yup, maybe i said it wrong.
i'll try to reset it now.
no_username_available said:
before you go and call someone trying to help you blind you should keep in mind they don't have to help you. that said try turning it off plugging it in then powering on while connected. you can every try pressing the button on the back to reset the battery.
Click to expand...
Click to collapse
i tried that and also tried resetting it, but still it won't charge/PC doesn't recognize it.
marinaczg said:
i tried that and also tried resetting it, but still it won't charge/PC doesn't recognize it.
Click to expand...
Click to collapse
hmm that's weird... if you can't connect with stock firmware, maybe it's a hardware problem? Does your PC recognize other devices on USB ports?
Does the phone charge while connected to AC adapter?
Sent from my Explorer A310e using xda app-developers app
no_username_available said:
before you go and call someone trying to help you blind you should keep in mind they don't have to help you. that said try turning it off plugging it in then powering on while connected. you can every try pressing the button on the back to reset the battery.
Click to expand...
Click to collapse
Nanostray said:
hmm that's weird... if you can't connect with stock firmware, maybe it's a hardware problem? Does your PC recognize other devices on USB ports?
Click to expand...
Click to collapse
yup it does, i checked everything. i told you that first 2 weeks i was able to connect it, but now i can't. i tried connecting it on my 2nd PC and it says that windows doesn't recognize USB..
marinaczg said:
i tried that and also tried resetting it, but still it won't charge/PC doesn't recognize it.
Click to expand...
Click to collapse
That's strange, are you covered by warranty?
Sent from my C5306 using Tapatalk
no_username_available said:
That's strange, are you covered by warranty?
Sent from my C5306 using Tapatalk
Click to expand...
Click to collapse
yes i am.. yup, very strange. so i can't do the software update without connecting it to USB/PC companion ? i thought that it is possible only using wi-fi...
marinaczg said:
yes i am.. yup, very strange. so i can't do the software update without connecting it to USB/PC companion ? i thought that it is possible only using wi-fi...
Click to expand...
Click to collapse
that's for OTA-updates and it seems there isn't one for your region/country or check update centre on your phone
marinaczg said:
yes i am.. yup, very strange. so i can't do the software update without connecting it to USB/PC companion ? i thought that it is possible only using wi-fi...
Click to expand...
Click to collapse
I guess you will need a new phone
Sent from my C5306 using Tapatalk
retarded phone. i have it exactly one month and now it won't charge even on normal charger, only when turned off.. it must be software and hardware error.. i have warranty and i'm going tomorrow to service centre.
marinaczg said:
retarded phone. i have it exactly one month and now it won't charge even on normal charger, only when turned off.. it must be software and hardware error.. i have warranty and i'm going tomorrow to service centre.
Click to expand...
Click to collapse
Goodluck, mate. I'll keep searching solution for it, I'll report what I can find
Edit: My guess is that's hardware related. Maybe too low mAh to charge with the USB cables? I have no clue
Nanostray said:
Goodluck, mate. I'll keep searching solution for it, I'll report what I can find
Edit: My guess is that's hardware related. Maybe too low mAh to charge with the USB cables? I have no clue
Click to expand...
Click to collapse
Thanks ! I went to store to repair it on monday, and they told me to come in 3 days to pick up the phone. so i did but they told me that phone is still being tested cause it's relatively new. i think that this is the hardware problem and sony's poor socket charger quality. we will see..
marinaczg said:
Thanks ! I went to store to repair it on monday, and they told me to come in 3 days to pick up the phone. so i did but they told me that phone is still being tested cause it's relatively new. i think that this is the hardware problem and sony's poor socket charger quality. we will see..
Click to expand...
Click to collapse
Ya.. Sony is quite a noob in the field of smart phones.. It makes awesome devices but then they have such issues in them... Also battery wont last much longer.. Any ways inform when the phone gets fixed.. And dont forget to Ask them what was the matter!!
Sent from my Explorer A310e using xda app-developers app
jime1 said:
Ya.. Sony is quite a noob in the field of smart phones.. It makes awesome devices but then they have such issues in them... Also battery wont last much longer.. Any ways inform when the phone gets fixed.. And dont forget to Ask them what was the matter!!
Sent from my Explorer A310e using xda app-developers app
Click to expand...
Click to collapse
i knew that they are noobish only in software field, but i always thought that it's not a big deal cause with new update the most of the bugs get fixed. now they proved that they suck also in hardware field, maybe not for flagships, but definitely for mid-range phones or lower.. i won't forget to ask what was the problem, don't worry
It's not the first time that i'm posting this kind of problem, My SP was repaired 3 times in 3 months since i bought it, absolute piece of s...
How is it possible to pick your cell up from service centre, then you come home and you find out that they haven't connected it to pc/usb just to be sure that USB works ???? Everytime they were testing my phone, after removing old motherboard and of course when they put new and they didn't connect it to PC ??? Are they retarded ?? Anyway, i will terminate my contract with Tele2 and service centre, because this is just too annoying. What a dose of unprofesionalism, unbelievable.
Right now i can't do anything except using my phone and retards in service centre didn't update my software ?? So how am i supposed to do that when my pc can't recognize it, it even won't charge over PC ! Same thing like the first time when it didn't charge and wasn't recognized on pc.
Well is there any solution to update my firmware over the air or something.. Thanks, i'm very frustrated
marinaczg said:
It's not the first time that i'm posting this kind of problem, My SP was repaired 3 times in 3 months since i bought it, absolute piece of s...
How is it possible to pick your cell up from service centre, then you come home and you find out that they haven't connected it to pc/usb just to be sure that USB works ???? Everytime they were testing my phone, after removing old motherboard and of course when they put new and they didn't connect it to PC ??? Are they retarded ?? Anyway, i will terminate my contract with Tele2 and service centre, because this is just too annoying. What a dose of unprofesionalism, unbelievable.
Right now i can't do anything except using my phone and retards in service centre didn't update my software ?? So how am i supposed to do that when my pc can't recognize it, it even won't charge over PC ! Same thing like the first time when it didn't charge and wasn't recognized on pc.
Well is there any solution to update my firmware over the air or something.. Thanks, i'm very frustrated
Click to expand...
Click to collapse
Unofortunately, you can't update your phone "over the air", but you can try updating your phone using flashtool as this might be a software problem.
velnens123 said:
Unofortunately, you can't update your phone "over the air", but you can try updating your phone using flashtool as this might be a software problem.
Click to expand...
Click to collapse
Ok, but im new here and i havent done anything with flashtool, im beginner so if you could please explain it to me step by step. Thank you so much
marinaczg said:
Ok, but im new here and i havent done anything with flashtool, im beginner so if you could please explain it to me step by step. Thank you so much
Click to expand...
Click to collapse
Sorry for taking so long. There's a tutorial that you might want to take a look at. It basically explains everything you need to know about flashing through flashtool. Good luck!
First off i want to say hi to everyone and thank everyone for even looking at this thread. I've found some great stuff on this web site but so far nothing has worked for me so i figured i would put up a thread and see what i get back . First off i have an HTC one m7 from sprint. What im trying to do is unlock bootloader root it and sim unlock it. But im am stuck on the first step of my plan. Connecting the HTC one to the computer lol. Htc one has android 4.4.2 running htc sense 5.5. When i plug it in to the computer sometimes i wont get nothing like no noise saying that its plugged in and trying to get drivers. Other times if im lucky i look on my computer and it shows up as a cd drive but when i click on it i get nothing it says insert disc. These is what i have tried so far: htc driver 4.01.001, htc_bmp usb driver x64 1.0.5375, about five usb cables even an actual htc one cable. tried to connect it with other computers, htc sync, different usb port. I think thats everything lol. Oh and also on my ubuntu laptop but it doesn't show up. At this point im pretty disappointing at the device and kinda want to break it lol. I tried using weaksauce to see if it would work for me and it doesn't just crashes. I've seen some great stuff on these forums and i was hoping i could get a hand. I'm on a windows 7 64bit computer.
Tyvm
djready said:
First off i want to say hi to everyone and thank everyone for even looking at this thread. I've found some great stuff on this web site but so far nothing has worked for me so i figured i would put up a thread and see what i get back . First off i have an HTC one m7 from sprint. What im trying to do is unlock bootloader root it and sim unlock it. But im am stuck on the first step of my plan. Connecting the HTC one to the computer lol. Htc one has android 4.4.2 running htc sense 5.5. When i plug it in to the computer sometimes i wont get nothing like no noise saying that its plugged in and trying to get drivers. Other times if im lucky i look on my computer and it shows up as a cd drive but when i click on it i get nothing it says insert disc. These is what i have tried so far: htc driver 4.01.001, htc_bmp usb driver x64 1.0.5375, about five usb cables even an actual htc one cable. tried to connect it with other computers, htc sync, different usb port. I think thats everything lol. Oh and also on my ubuntu laptop but it doesn't show up. At this point im pretty disappointing at the device and kinda want to break it lol. I tried using weaksauce to see if it would work for me and it doesn't just crashes. I've seen some great stuff on these forums and i was hoping i could get a hand. I'm on a windows 7 64bit computer.
Tyvm
Click to expand...
Click to collapse
... Connect you Phone with PC and go to Device Manager of your Windows and see if there is anything with the exclamation sign or question mark. and BTW do you get notification on your phone that it is connected to PC ...
Devilish_Angel said:
... Connect you Phone with PC and go to Device Manager of your Windows and see if there is anything with the exclamation sign or question mark. and BTW do you get notification on your phone that it is connected to PC ...
Click to expand...
Click to collapse
When i go to device manager nothing shows up with exclamation mark. Yeah it shows usb connected it charges the phone. Sometimes i also get a notification on the phone saying that if the htc sync manager doesn't show up to get it off the website which i have done before with no result.
This may sound crazy, but have you tried using a different USB cable? They tend to get damaged over time, especially at the ends.
Also, what does the windows Device Manager say you've plugged in?
sauprankul said:
This may sound crazy, but have you tried using a different USB cable? They tend to get damaged over time, especially at the ends.
Also, what does the windows Device Manager say you've plugged in?
Click to expand...
Click to collapse
I have used a few cables like maybe around 5 and a oem cable from htc. It doesn't display anything different when it pluged in like it doesn't even recognize it.
djready said:
I have used a few cables like maybe around 5 and a oem cable from htc. It doesn't display anything different when it pluged in like it doesn't even recognize it.
Click to expand...
Click to collapse
Uninstall everything HTC.
Reboot PC.
Install these drivers
Plug phone in and let the drivers install (drivers will install while booted to OS,recovery,and fastboot)
Still not recognized? (If you are using Windows 8.1 this will most likely not work, unless you hboot is 1.55 or 1.56)
On your PC go to device manager and find your phone(usually M7WLS), right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
After i installed the drivers when i go to device manager the phone is not listed on there. The only evidence that i have when i plug the phone is on the computer it shows up as a cd drive but it doesn't let me edit the driver for it.
djready said:
After i installed the drivers when i go to device manager the phone is not listed on there. The only evidence that i have when i plug the phone is on the computer it shows up as a cd drive but it doesn't let me edit the driver for it.
Click to expand...
Click to collapse
Did you install both drivers?
HTCDriver_4.2.0.001 and the BMP driver that matches your PC's OS?
BD619 said:
Did you install both drivers?
HTCDriver_4.2.0.001 and the BMP driver that matches your PC's OS?
Click to expand...
Click to collapse
Sadly yes i have installed them uninstalled them restarted computer and done it again with no luck.
djready said:
Sadly yes i have installed them uninstalled them restarted computer and done it again with no luck.
Click to expand...
Click to collapse
Check PM
BD, you're always serving up the best. Great asset to this community.
Sent from my EVO 4G LTE using XDA Premium 4 mobile app
How to move app to sd on core I8262 monster built 3?
Sent from my GT-I8262 using xda app-developers app
HTC One M7 same problem!
I was following along until the moderator sent the other guy a PM and the forum kinda died! What was the outcome of this! Was there a solution? I'm in the same exact boat. Thank you for all the great information! :good:
pwncbubr said:
I was following along until the moderator sent the other guy a PM and the forum kinda died! What was the outcome of this! Was there a solution? I'm in the same exact boat. Thank you for all the great information! :good:
Click to expand...
Click to collapse
Nope nothing happened he tried everything that i had tried and i got nothing. I still have the phone but i cant do anything with it because it doesn't connect to the computer.
djready said:
Nope nothing happened he tried everything that i had tried and i got nothing. I still have the phone but i cant do anything with it because it doesn't connect to the computer.
Click to expand...
Click to collapse
Ok, dang. Well my next plan is to open the phone and replace the charging port. I'm hopeful this will be the final solution.
pwncbubr said:
Ok, dang. Well my next plan is to open the phone and replace the charging port. I'm hopeful this will be the final solution.
Click to expand...
Click to collapse
Let me know how that goes for you i still have that phone its in great condition but i dont want to get rid of it.
djready said:
Let me know how that goes for you i still have that phone its in great condition but i dont want to get rid of it.
Click to expand...
Click to collapse
pwncbubr said:
Ok, dang. Well my next plan is to open the phone and replace the charging port. I'm hopeful this will be the final solution.
Click to expand...
Click to collapse
Go into settings>Developer options> turn on d options and also turn on USB debugging. That will let you access your phone from the computer.:laugh:
Tried that too...
pwncbubr said:
Ok, dang. Well my next plan is to open the phone and replace the charging port. I'm hopeful this will be the final solution.
Click to expand...
Click to collapse
Just figured I'd chime in for anyone like me who also runs into this thread(I realize it's a few months old now)...
Was having the same exact issue with my HTC One m7...Plugged the phone in tons of times over the year I had it, never once had a issue...all of a sudden one day I get this USB not recognized(if Im lucky usually nothing happens)...So I plug in my other M7 ..it shows up instantly...tried everything as well....Finally got a brand new port put in.....STILL nothing....talk about frustrating...this was a month ago...
Just got a Max m7. ...nothing same USB not recognized...same phone charges fine but nothing registers on the phone as being plugged in. I gotta wonder if this is a 4.4.2 issue?? Any ideas anyone , any solutions (btw all of these previously mentioned phones are bone stock, never rooted, unlocked, or anything...I tried hard reset on both, cleaned the ports , installed brand new port on one, still nothing. Something ain't right here.
bevoosted said:
Just figured I'd chime in for anyone like me who also runs into this thread(I realize it's a few months old now)...
Was having the same exact issue with my HTC One m7...Plugged the phone in tons of times over the year I had it, never once had a issue...all of a sudden one day I get this USB not recognized(if Im lucky usually nothing happens)...So I plug in my other M7 ..it shows up instantly...tried everything as well....Finally got a brand new port put in.....STILL nothing....talk about frustrating...this was a month ago...
Just got a Max m7. ...nothing same USB not recognized...same phone charges fine but nothing registers on the phone as being plugged in. I gotta wonder if this is a 4.4.2 issue?? Any ideas anyone , any solutions (btw all of these previously mentioned phones are bone stock, never rooted, unlocked, or anything...I tried hard reset on both, cleaned the ports , installed brand new port on one, still nothing. Something ain't right here.
Click to expand...
Click to collapse
Did you try using another USB cable?
Absolutely...
StormyNight said:
Did you try using another USB cable?
Click to expand...
Click to collapse
Yes, definitely... I have around 15 usb cables, half oem Samsung, the other half oem HTC, and a Blackberry cable...I have been flashing phones to Boost Mobile for the past five years (which is why I keep so many cables) because often for some odd reason cables , for no apparent reason, will work fine on one phone & not the other. Also, that's why I'm confident in saying that based off my experience with so many HTC devices, and never having this issue with any other device except for the HTC One..
That it appears to me to be a issue with Sense 5.5 - 6 4.4.2 HTC android versions. I never had this problem till I started seeing phones doing it that all had that in common(including one of my own m7's that I got when it first came out, hooked it up to a pc countless times(managing the memory ) over the first year I had it...Never had a issue connecting to the pc.Once it was updated to Sense 6 the problem started. Now I'm not saying it happens w/ every device , my other M7 is running 6 and connects just fine...but the other day I got a m7 Max, doing the samething, and running 6...
Of course , I guess it could just be some coincidence... but my educated guess is that it's some error in the Sense 6 that can occur randomly.
After having this phone for a little over a year, I have finally decided to enjoy the world of root once again. The only probably is that I have been banging my head against the wall all day trying to figure out why none of my computers will recognize my phone when it is connected.
I am 100% stock right now.
Any and all help would be greatly appreciated.
dansmith_13 said:
After having this phone for a little over a year, I have finally decided to enjoy the world of root once again. The only probably is that I have been banging my head against the wall all day trying to figure out why none of my computers will recognize my phone when it is connected.
I am 100% stock right now.
Any and all help would be greatly appreciated.
Click to expand...
Click to collapse
Have you installed the latest HTC drivers? You can download them from http://forum.xda-developers.com/showthread.php?t=2217396
StormyNight said:
Have you installed the latest HTC drivers? You can download them from http://forum.xda-developers.com/showthread.php?t=2217396
Click to expand...
Click to collapse
@StormyNight - Thanks for this. I tried that and still no luck. I might try a hard reset and see if that works.
dansmith_13 said:
@StormyNight - Thanks for this. I tried that and still no luck. I might try a hard reset and see if that works.
Click to expand...
Click to collapse
I hate to be that guy, but I'm going to be that guy. I tried installing the drivers on a Win7 machine, even did a factory reset on the phone. I have tried using multiple cables, but still am not having any luck.
Has anyone else had this problem and been able to resolve it? I am tempted to go to Sprint and see if they will replace it and try my luck with getting one that hasn't been updated yet.
dansmith_13 said:
I hate to be that guy, but I'm going to be that guy. I tried installing the drivers on a Win7 machine, even did a factory reset on the phone. I have tried using multiple cables, but still am not having any luck.
Has anyone else had this problem and been able to resolve it? I am tempted to go to Sprint and see if they will replace it and try my luck with getting one that hasn't been updated yet.
Click to expand...
Click to collapse
I've never experienced this, but I've heard that some cables can only handle charging the phone but not doing data transfers between the phone and the PC. Is the phone getting charged when connected to the computer? Also, is the phone getting charged normally (via outlet/AC)?
It might be that the phone's faulty - in that case just factory reset your phone, make sure it's S-ON, unrooted, on stock ROM, completely wiped etc, and take it back to Sprint.
I'd suggest towelroot to root your phone easily without a computer, but since the newer HTC phones have /system write-protected, it won't work. Give it a try though anyways - it won't affect anything.
StormyNight said:
I've never experienced this, but I've heard that some cables can only handle charging the phone but not doing data transfers between the phone and the PC. Is the phone getting charged when connected to the computer? Also, is the phone getting charged normally (via outlet/AC)?
It might be that the phone's faulty - in that case just factory reset your phone, make sure it's S-ON, unrooted, on stock ROM, completely wiped etc, and take it back to Sprint.
I'd suggest towelroot to root your phone easily without a computer, but since the newer HTC phones have /system write-protected, it won't work. Give it a try though anyways - it won't affect anything.
Click to expand...
Click to collapse
It charges when connected to the computer, but when I connected it to my Car Dock this morning it told me that it couldn't charge it. This was using the HTC Card Dock specific for my HTC One.
I'll be taking this in to the Sprint Store to see if they will order me a replacement, or can show me where I am going wrong.
dansmith_13 said:
It charges when connected to the computer, but when I connected it to my Car Dock this morning it told me that it couldn't charge it. This was using the HTC Card Dock specific for my HTC One.
I'll be taking this in to the Sprint Store to see if they will order me a replacement, or can show me where I am going wrong.
Click to expand...
Click to collapse
Yeah then I'm almost positive it's your HTC One that has a problem.
StormyNight said:
Yeah then I'm almost positive it's your HTC One that has a problem.
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I had the same problem with my HTC. I took it into Sprint, it ended up being an issue with my phone. They replaced it and problem solved