Database Develop

[Q] Not so dust proof

I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.

If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.

iDroid8 said:
If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.
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I've the same problem too. 2 big spots that look like flies, I only noticed it the other day when taking a picture against a white wall :cyclops:
Don't know what to do...

I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?

iDroid8 said:
I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?
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Would love a free replacement, but bought it 2nd hand, (maybe third?), does the warranty still stand then?

Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.

iDroid8 said:
Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.
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Just dropped Clove an email, will update when I get a reply.

bobo89 said:
I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.
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It has been discussed many times..
For some it is because of a heat issue.. That makes the glue go loose and dust comes in..
I have gotten mine repaired.. No problems anymore
Sent from my C6603 using xda app-developers app

Well the phone will be going back for "repairs" which is good.
However I did ask specifically if rooting the phone voids the warranty, and it does. So time to go back to stock (how?), will post back with the results in 14 business days.

Does Sony warranty cover this?

I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584

ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584
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No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app

gallardo5 said:
No. No offence, but it was your fault that you fell down, not Sony's, sorry. Did it affect the phone in any other way except the look of it?
Sent from my Xperia Z1 using XDA Premium 4 mobile app
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I know its my fault . I am just asking because when they initially marketed this phone with glass back and aluminium sides, they said they will cover all physical warranty for 6 months and other things for 1 years. Wanted to know if its covered or not

I'm pretty sure warranty doesn't cover that, however they can fix that if you pay for the reparation

they will deny under physical warranty saying damage is too small

No, NO; nO, no warranty for you.

When getting a waterdamage, they will say that the flaps weren't closed and you will argue that they were closed, basically they will try to first blame it on your recklessness.

Accidental Damage Cover in India
If i'm not wrong there is accidental damage cover for 6 months in India. The T&C can be found here: http://www.sony.co.in/productcontent/570382/productcategory/mob-phone

In Australia, no form of physical damage is covered by warranty.
Warranty only covers things where the manufacturer is at fault, and clearly you are at fault not Sony.
Also, that scratch is ... not really noticeable haha, i had a million of those on my (now dead) Z1.

ravi_buz said:
I fell down recently and got a very small chip on my phone's side panel. Any idea if sony's warranty covers this damage? My phone is 3.5 months old.
View attachment 2538584
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No warranty is only for things that go wrong with your phone that were caused by a manufacturing fault. Ie: touchscreen issues. Dropping the phone, sitting on it or feeding it to your dog would be your fault. That being said if your phone does develop a fault they will more than likely fix the phone anyway, software related issues will be fixed and sent back, simple issues with hardware will also be fixed and the same phone sent back. But if its not cost effective then they'll just swap it for another one. Don't do anything silly though as its always down to them at the end of the day.
Sent from my C6903 using XDA Premium 4 mobile app

Screen Assurance

Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?

Yabbakinz said:
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
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Can you take a picture?

It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app

Buy a new back on ebay.

Yabbakinz said:
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app
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I think that wont exclude u from getting a screen replacement. Its a guarentee for 1 year to change the screen for u.

I think that'll be fine, but you may consult with them for sure.

Something bizarre on the edge of screen

Hi everyone,
I got my Z3 compact a week ago and all is good, but I just noticed something weird on the edge of the screen, it's like there's a wire or something popping out in the gap between the screen and the frame. This got me wondering if there might be a problem with the water resistance, what do you guys think?
The device is brand new and didn't suffer from any drops or any weird maneuvers, didn't even been tried in water.
Thanks and have a good day.
Sent from my D5803 using XDA Free mobile app

looks like a misplaced gasket... try the pressure sensor in test mode, open dialer and digit *#*#7378423#*#*, then service tests and pressure sensor... push oh the screen, if the pressure doesn't change even a little bit, your phone is not waterproof and needs to be sent for repair
p.s. when I say push, I mean apply a reasonable force to the screen, not crack it.. if it really is a misplaced gasket, the pressure will be steady.. if not, you'll notice continuous micro-variations in pressure as you hold the phone in your hand

Actually it rises by 3 or 4 millibars and drops back (to lower value than the original) in two or three seconds.. This means it's intact I guess?
Sent from my D5803 using XDA Free mobile app

I have the same problem with my z3 compact. But it's on the opposite side where yours have occurred. I don't know how much it would cost to get it fixed but I assume it would be a little expensive because I do think they have to replace the whole front LCD+Digitizer that comes with it's own adhesive.
But I'm not bothered about it at all because even when it was still intact, I said to myself that I would never put or drop this phone on the pool or water. I bought myself a protector just incase I want to take underwater pictures.

yes, it seems so.
But if you've just bought it, I'd return it anyway and buy another

Did it happen just like that or was it there since you bought the phone?
I agree with you, not gonna expose it to water, but still it sucks that you have a water resistant phone and you worry about water.
Sent from my D5803 using XDA Free mobile app

Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app

heart_of_life said:
Thanks, I bought it without Sony's garantie because it costs extra, so I don't think they will exchange it. I'm going to keep it since everything else is fine.
Sent from my D5803 using XDA Free mobile app
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That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.

To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??

scottjb said:
That does not sound right. The manufacturer's warranty should cover defective products. You have to pay extra for that? Mine was repaired under warranty (for a different problem) without paying extra for a warranty.
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I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
SIRKRA said:
To me it's seem that the screen is a bit high too on the angle, in mine the glass is parallel or maybe a bit lower compared to the frame, yours seems like the glass is higher compared to the frame, how much is the value of millibar?? 10k+ about??
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Actually that's just the protective tempered glass I installed
The value of pressure was around 1004 since I got the phone, today I found it to be 994 but still responding to pressure. Is this normal?
Sent from my D5803 using XDA Free mobile app

heart_of_life said:
I'm in France and the system of warranty is terrible , they just cover major dysfunctions of the phone (touchscreen not working, defective camera..), when I asked the store about this today they said it's probably some manufacturer installed tool to help open up the phone in case of repair!! could it actually be this??
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Oh, I see.
No, that is not something to help open the phone. If it were, they would all have it.

It's only been a week, the store should easily be able to exchange it for you. If not, Sony will.
Sent from my Xperia Z3 Compact

Screen cracked question

Yesterday the top corner of my phone cracked right next to the circle to the right of the Samsung logo when it fell off my desk. It is not a spider web crack and doesn't affect the actual screen in any way. Is there a resin I would be able to use to patch it safely?
Sent from my SM-N920T using Tapatalk

i would just get a glass screen protector

But that wouldn't make the crack go away. Is there a way to do that without replacing the front glass?
Sent from my SM-N920T using Tapatalk

outtawack311 said:
But that wouldn't make the crack go away. Is there a way to do that without replacing the front glass?
Sent from my SM-N920T using Tapatalk
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What you need is CRACK BE GONE......... LOL
But really you should stop smoking as that doesn't exist. Only way to fix a broken glass is to replace it and that goes for anything...... automotive windshields also. Which is where I think you got the idea of resin from. Resin is supposed to stop or slow it from continuing to spider and getting worse but it does't work on a crack only a chip and it still doesn't get rid of it then either. Nothing removes broken or chipped glass damage.

I guess I just had no idea how automotive resin worked. I'll just have to deal with it and get it replaced if it causes an issue. It's ridiculous that this even happened falling from my desk on to carpet at work.
Sent from my SM-N920T using Tapatalk

Its possible i guess if u get a winshied repair kit and if its far enough away from the edge but those kits use a suction cup thing to force it in the crack. So if it is near the edge i doubt u will be able to get the resin forced into the crack.
I had a deep scratch and tried some windshield repair resin to try and fill in and it didnt really do anything.
Sent from my SM-N920P using XDA Free mobile app

outtawack311 said:
I guess I just had no idea how automotive resin worked. I'll just have to deal with it and get it replaced if it causes an issue. It's ridiculous that this even happened falling from my desk on to carpet at work.
Sent from my SM-N920T using Tapatalk
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Luck of the draw (or lack of) really. I have had some nasty drops with my note 4 and few minor ones with the note 5. I haven't used a screen protector for the last 3 or 4 phones and 4 years or so. My cases keep getting smaller with this years note 5 being the flimsiest clear spigen that I have ever had. I'm sure my luck will run out but even with my drops it is still ok. All it takes is that one at the wrong angle tho.
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sand1303 said:
Its possible i guess if u get a winshied repair kit and if its far enough away from the edge but those kits use a suction cup thing to force it in the crack. So if it is near the edge i doubt u will be able to get the resin forced into the crack.
I had a deep scratch and tried some windshield repair resin to try and fill in and it didnt really do anything.
Sent from my SM-N920P using XDA Free mobile app
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Again resin is made not for cracks but more for knicks, rock chips and the like at are small, round and contained. The resin fills the chip and trys to hold it from spidering and cracking all the way across as the windshield flexes. First as you have noticed this is really not a fix, and doesn't work more then 50% of the time. May make it take longer to crack that's a bit unclear.
Even tho this doesn't work very well on a windshield there is even more reasons why this really wont work on a phone. The type of glass, thinness of the glass and being a crack not a chip are all reasons this would never work on the phone (but please post pics if you do. LOL) The vacuum and not sitting in corners is also another good reason, but the resin isn't as thin or runny as you may think and would make way more of a mess on your screen then it would even cover. I'm asumming this is not in an area you touch or I would say I would also think the digitizer might have problems also.

integlikewhoa said:
Again resin is made not for cracks but more for knicks, rock chips and the like at are small, round and contained. The resin fills the chip and trys to hold it
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Uh, not calling u a liar but i have seen actual cracks repaired in windshields and u couldnt even tell they were there. Dont know how long the repair lasted but i have seen it done on long cracks. We have had safelite come in and repair windshields on work trucks. I am not saying it would definately work on a phone though
Sent from my SM-N920P using XDA Free mobile app

sand1303 said:
Uh, not calling u a liar but i have seen actual cracks repaired in windshields and u couldnt even tell they were there. Dont know how long the repair lasted but i have seen it done on long cracks. We have had safelite come in and repair windshields on work trucks. I am not saying it would definately work on a phone though
Sent from my SM-N920P using XDA Free mobile app
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I see Satellites website does advertise they do cracks up to 6" so I stand corrected on that. Thanks
https://www.safelite.com/windshield-repair/
I'm a maintenance manager for transit buses. I have a whole fleet of city buses here in the Los Angeles area. I'm very good friends with my local glass guy that comes out and does repairs weekly. We not only see chips, knicks, cracks, but graffiti and other intentional vandalization. We have strict rules from California Highway Patrol here that we need to repair certain size damage that obscures the view of the drivers.
With the cost of a big bus windshield we have tried them all. They even have buffers that sand and polish the top layer of glass to remove surface damage, but during a demo (to sale us a unit) he cracked the window while trying to remove graffiti as the glass got to hot.
Injecting resin into the chip does not make it go away. I can still tell where it was repaired (depending on the quality it looks less noticeable or obvious) and if I pound my fist on the glass I bet you can tell where it will crack from. It's only a temporary solution to help try and prevent it cracking any further under light or no stress (not me pounding on it).

Ya like u say its just a cover up but if its done right with quality materials it can be almost invisible.
Sent from my SM-N920P using XDA Free mobile app