phone charges painfully slow - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I was under the impression the charging capabilities of this phone were insane? My note 4 is charging very slow even with the phone off. Ive toggled the Fast Charge on and off (battery page in settings) and regardless of what i chose its very slow. I think my Note 3 charged faster than this. Is something wrong with my charger or my phone? Should i echange it for another?

Exchange it. With the included charger mine charges in about an hour.

Hgaara said:
I was under the impression the charging capabilities of this phone were insane? My note 4 is charging very slow even with the phone off. Ive toggled the Fast Charge on and off (battery page in settings) and regardless of what i chose its very slow. I think my Note 3 charged faster than this. Is something wrong with my charger or my phone? Should i echange it for another?
Click to expand...
Click to collapse
The way fast charge works is with wall adapter and cable that came with phone and screen off. Another way is phone off. Takes a bit over an hour when phone dead
NOTE 4

Looks like I'll exhange it then, cause with the phone off, it took about an hour to go from 25% to 38%. Its strange cause my note 3 was usable while using GPS, and phone connected to car charger, not even a 2.1amp one and it would charge quickly. Note 4, actually went from 38% to 52% in about 3 and a half hours the same way

Mine is the opposite, charges fast and and drains fast. When I unplug it will go from 100% to 95% in 5 minutes with no use and screen off. I tried several battery app with no success to fix the problem.

Hgaara said:
Looks like I'll exhange it then, cause with the phone off, it took about an hour to go from 25% to 38%. Its strange cause my note 3 was usable while using GPS, and phone connected to car charger, not even a 2.1amp one and it would charge quickly. Note 4, actually went from 38% to 52% in about 3 and a half hours the same way
Click to expand...
Click to collapse
Fast charge will only work screen off. If u using GPS then phone is awake and u get slow charge
Also make sure fast charge is clicked on.
NOTE 4

Did you take off the plastic stickers from the charger? Mine started fast charging after I did that. I think it was covering part of the connection somewhere.

I hope u connected to ac and not USB check battery in settings make sure it says charging ad and not charging usb

Yes mine says it is charging via AC. I havent removed the plastic from the charger, ill try it. The weird part is, last night i had 5 percent battery. At around 2:30 i turned off the phone and connected to the charger. I wake up around 9:30, a whole 7 hours later, and the phone only charged up to 89%. It takes 7 hours to not even charge full percent? Is that normal? Granted, if i turned off the phone or even had it on, my Note 3 charged within 2 hours or less even from dead. So i should just exhange the phone right?

Hgaara said:
Yes mine says it is charging via AC. I havent removed the plastic from the charger, ill try it. The weird part is, last night i had 5 percent battery. At around 2:30 i turned off the phone and connected to the charger. I wake up around 9:30, a whole 7 hours later, and the phone only charged up to 89%. It takes 7 hours to not even charge full percent? Is that normal? Granted, if i turned off the phone or even had it on, my Note 3 charged within 2 hours or less even from dead. So i should just exhange the phone right?
Click to expand...
Click to collapse
Bad phone
NOTE 4

Related

tilt battery charges slowly.

Within the last few days I've notice that my phone is charging at unbelievable slow rate via the wall charge that was supplied. I usually get a full charge in maybe 1-2 hr depending on what percentage the battery is at. Once it is fully charge it hold the charge, but when it drains then it would take like 6 hrs to do a full charge. I've tried to soft reset it to see if the percentage goes up, but it stay the same. I turn off the phone to let it charge, but it still charge at a slow rate. I'm wondering is it time to purchase a new battery.
What do you think? And is there any other test I can do?
The slow charge could be one of a few things... One could be the battery as you suspect (and probally most likely).. Also, are you chargign the phone in a diffrent place? If the battery gets too warm from lack of circulation, it will not charge (or just charge much mroe slowly).. It also could be that your USB port is starting to go... IF you have a stand alogn abattery charger available for it (like one on a docking station) try to charge it on there and see if it still charges as slowly.. Another though could be if you are charging it in your car while using GPS or Wifi.. IF those are left on, they suck down the battery a lot faster and thus it uses the electricity as fast as it can pull it in.. I woudl suggest powering the phone down while charging.. that could also help...
i always charge it in the same spot since i got the phone. i dont have a dock charger. its weird last night i was at 49 and i turn off the phone completely and plug it in. woke up today the orange light indicating that it was charging still was on. turn on the phone and it was at 55 percent. WTF!!!!!!!!!!
I guess that touch pro 2 better come out soon.
itzstevo said:
i always charge it in the same spot since i got the phone. i dont have a dock charger. its weird last night i was at 49 and i turn off the phone completely and plug it in. woke up today the orange light indicating that it was charging still was on. turn on the phone and it was at 55 percent. WTF!!!!!!!!!!
I guess that touch pro 2 better come out soon.
Click to expand...
Click to collapse
i have the same problem. Its either your USB port or the charger, so simply go buy a new charger and if it still does it the port is bad....if not, problem solved
or put it in your computer to charge, that avoids buying a new charger.
usb charging is always slower then wallplug charging as usb can only provide
5v * 0.5Amps == 2.5Watt
where
wall charger can provide as much watt
as the charger is made to
but of cause the pda will only draw as much
amps as it was made to support

Note charging method

is it okay to charge the Note over night. it needs around 3.5 hours for a full charge. if i leave it on charger for 6-7 hours is that okay?
or should i charge in the morning before leaving home? like 2 or 2.5 hours max without touching the 100% mark.
which is the best option? thanks
I think You're fine to charge it overnight. When it is charged, charger stops pushing 'juice' to it. Always use standard charger n you'll be safe.
Sent from my 32GB GT-N 7000 using xda premium
Some ppl say its okay to keep overnight, sum don't. I personally dont keep the phone on charge overnight. (and it takes 4hrs to complete charge)
Why wouldn't you leave the phone on charge overnight ?
That's the thing everyone does, you can notice that when phone is fully charged, it stops charging (you can notice that by the temperature of the phone) ...
Its a normal thing, so you don't have to worry about it
If there were any problems with that, phone manufacturers would warn you by making big noticeable notification that phone is fully charged and that you have to unplug it immediately
I set mine on the nightstand, plugged in, and unplug in the morning. Done this with every phone I've ever owned. Works great.
I charge it over night every night. Nothing happen to it

[Q] Charging Query on Stock 5.0.1

I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
walkerx said:
I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
Click to expand...
Click to collapse
Not sure, I don't use stock or the stock charger. I would have thought the stock charger trickle charged. I remember my HTC desire used to charge to 100%, discharge to 90 and then charge to 100% in a loop as it didn't trickle charge.
Make sure your using a cable that supports data as well. My stock 5.01 and stock charger/cable does trickle charge.
It's perfectly normal to see this in such devices, though if it were going any lower I'd investigate further.
Maintaining a constant flow to the battery would burn it out so the charge gets it to full and then cuts out, allowing a little discharging and cooling of the battery. Once it gets to certain point, it'll start to juice the battery again.
Sent from my Nexus 6
thanks for the replies - I've not seen it drop below 90%, but I know if remove the charger and plug back in, it will start charging as normal - another thing I have recently noticed is that when you do plug charger in, initially it switches between battery/charger a few times and then starts properly charging - I wonder if this is feature of the phone or lollipop causing this. - other than this phone seems to work fine and have had over 2 days on a full charge
Well got it to drop to 80% while plugged in and it didn't start charging again until pulled cable and put back in
what charger are you using? i leave my n6 on a charger for hours after it hits 100%, and it never ever drops. id even say that when it hits 100% it doesnt stop charging. it keeps charging, with a much less inflow of charge than normal, but its still charging. for about 30min before it stops charging. then it just stays at 100%. sometimes i have it plugged in for 8-10 hours after, never once did it go to 99%. this is while using stock, and custom roms.
walkerx said:
I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
Click to expand...
Click to collapse
The new gen chargers actually cut the power when the battery Actually hits 99% and show it as 100% and stop it charging. But when the 100% drop to 99% (which is not actually visible), it automatically starts charging. But discharging the battery more than 1% is not actually a Normal thing, I should say. I also do charge over-night, never evidenced such thing. I'll suggest you to try with different turbo charger if you have one.
I'm using the stock charger got with the phone. I did contact Motorola over this and they were useless. I know charger works as charges to 100%. But it then just stops.
I have performed a factory reset to see how it goes tonight.
If still no good will speak with CPW and see what they say as don't fancy having to send off based on some of the forum posts
I have no issues with my N4 which has been connected to a power source for days and still shows 100%
I have also noticed that on the N6 when powered off and charge it doesn't show that it is charging
taken it into CPW and they have sent it off for repair - been told 16 days - at least with apple it's near enough same day, shame can't do same with android phones
I had called Motorola uk support and was promised email confirmation of call and also call back this morning regarding the phone and have had neither
back to my Nexus 4 for time being, just hope my Nexus 6 don't come back with any scratches, etc
I use a Qi charger, and notice this exact thing. Charge until it claims to be full, then stop altogether. So I set it on the pad when I go to bed, and wake up to it not charging and being down to around 95%. I was thinking that it was a characteristic of Qi, but when we got another (identical) Qi pad for the wife's Hammerhead, it "appears" to remain in charging mode indefinitely. Our Qi pads have a blinking white light when they are "charging".
what happens if you just plug the charger directly to the phone so not using the wireless Qi charger, do you get the same fault
doitright said:
I use a Qi charger, and notice this exact thing. Charge until it claims to be full, then stop altogether. So I set it on the pad when I go to bed, and wake up to it not charging and being down to around 95%. I was thinking that it was a characteristic of Qi, but when we got another (identical) Qi pad for the wife's Hammerhead, it "appears" to remain in charging mode indefinitely. Our Qi pads have a blinking white light when they are "charging".
Click to expand...
Click to collapse
Hammerhead does act differently to the shamu. I have both and used them both on the same qi.
Hammerhead trickle charges. Charging icon remains until picked up off charger.
Shamu stops at 100%, charging icon disappears. However, when I remove my Shamu, its always 100% or 99%.. Its never lower.
walkerx said:
what happens if you just plug the charger directly to the phone so not using the wireless Qi charger, do you get the same fault
Click to expand...
Click to collapse
Good question. But judging by the rest of this thread, I suspect that it will behave the same with a wire as with the Qi. I don't ever actually use the wire to charge, since the ballistic maxx case makes access to the USB plug inconvenient.
---------- Post added at 01:58 AM ---------- Previous post was at 01:51 AM ----------
rootSU said:
Hammerhead does act differently to the shamu. I have both and used them both on the same qi.
Hammerhead trickle charges. Charging icon remains until picked up off charger.
Shamu stops at 100%, charging icon disappears. However, when I remove my Shamu, its always 100% or 99%.. Its never lower.
Click to expand...
Click to collapse
I wonder if that could be a coincidence....? I.e., either you aren't leaving it on long enough for the percent to drop lower than that, or leaving it on long enough that it initiates a top-up just before you disconnect it.
Ok, so looking at the DT for the device....
https://android.googlesource.com/ke...ot/dts/apq8084-shamu/apq8084-moto-common.dtsi
Look at lines ranging from 823 to 854 for the smb1357 block.
Note low-voltage-uv = 2750000, max-voltage-uv = 4350000
In mv, that would be 2750 and 4350 respectively. That makes for a range of 1600 mV.
The recharge-thresh-mv = 200
Assuming a *relatively* linear voltage/percentage curve, 200/1600 * 100 = 12.5%. It won't be quite that linear, but this is adequate to give a rough idea of the charge cycle breadth in percentage points.
recharge-thresh-mv accepts values of 50, 100, 200, or 300. The smaller the value is, the tighter the recharge threshold becomes. At 50, we would be looking at roughly 3%.
So my conclusion: working as intended.
There is another aspect that becomes involved when using Qi, which is the bq51021. This one has a parameter "resume-vbatt-mv" set to a value of 4270 mV. That is 80 mV below full, or roughly 5%. Judging by only the name of the parameter, it sounds like it sets a Qi charge cycle breadth of 5%, but I don't understand the relationship between the bq51021 and the smb1357. I suspect that the two have to agree for Qi charging to work.
doitright said:
I wonder if that could be a coincidence....? I.e., either you aren't leaving it on long enough for the percent to drop lower than that, or leaving it on long enough that it initiates a top-up just before you disconnect it.
Click to expand...
Click to collapse
I don't think so. I put it on the charger at pretty much the same time and take it off at pretty much the same time but starting from different % remaining every day... If it did drop to 90%, i would have caught it at least once by now.
update: whatever you do if you are uk customer and purchased via CPW do not take it back to them - i found out today that they are not accredited repairers and they should have advised me it needed to go to Motorola - now trying to find out what is happening with my phone and when to get it back
I'm still trying to understand how my Nexus 6 works with Qi charging, and the results are a bit inconsistent.
I'm using an LG WCD-100 stand and a BlackBerry Blade charger, both of which are reported to work well with the Nexus 6 (in portrait).
I've had my Nexus 6 on the dock on my desk in work this week, and have been keeping an eye on it. I have the screen on all the time (so I can keep an eye on incoming personal emails). Most of the time the N6 charges to 100%. It then stops charging until it get to about 98%, at which time it starts charging again. So far so good. HOWEVER, on a few occasions it did not start to recharge (even with the battery down to the 70's), and I had to remove it from the charger for a few moments and then put it back before it would start charging again.
I'll try again next week (I'm only desk-bound Tue/Wed/Thu) with a different Qi charger, just in case there's a problem with the one I'm using (though I doubt it).
In the meantime, has anybody seen similar behaviour - or is it time to talk to Motorola UK Support?
the charging issue with it not starting again is the same as what i'm having on wired connection - if you install something like gsam battery monitor you can see that it is discharging while actually charging
I also have the LG WCD-100 (from when I had the LG G3) but not actually using it as I think first time tried you have to get it in the correct area for it to charge
I had problems with my Nokia charger. Because this phone is big and the back of the Nokia was less than half way up the back of the phone, the weight of the too of the phone pushed the bottom of the phone away from the charger.. Imagine the phone as a see saw and the top of the back of the charger as the pivot point. Also the unflat back didn't help

Xperia Z1 charging very very slowly...

Hello.
I bought xperia Z1 yesterday (I got it with around 22% of battery). Firstly when I got home phone was at 18% and for 1.5 it charged to 25%. I was confused with a message "21 hours remaining to get fully charged" and when I went into phone information, I saw that battery could last 3 days. Nevertheless, I went out clubbing with 25% and returned home with around 15%. I thought you need to format the battery (as I did with my previous phones) so I was using it until phone turned off completely. Phone was put to charge at 4 a.m. into a power socket using original charger which I've got with the phone and when I woke up at 11 a.m. it was not charged. It couldn't even get turned on. It displayed nothing but red light.
Then I pressed volume up + switch on/off button, it vibrated 3 times then I put it into computer to get a USB charge. Now after an hour, phone has charged up to only 6% of battery but I'm glad I can see something (meaning, it shows how much it is charged - I couldn't see anything after I woke up and disconnected it from a socket).
I searched the internet and couldn't find any solution. I see people charging their Z1's within 3 hours max and mine hasn't charged with 8 hours spent plugged in a socket. What also worries me is that it charges really slowly, a lot slower than it should be.
I'd be thankful if anyone can help me.
Eagle95 said:
Hello.
I bought xperia Z1 yesterday (I got it with around 22% of battery). Firstly when I got home phone was at 18% and for 1.5 it charged to 25%. I was confused with a message "21 hours remaining to get fully charged" and when I went into phone information, I saw that battery could last 3 days. Nevertheless, I went out clubbing with 25% and returned home with around 15%. I thought you need to format the battery (as I did with my previous phones) so I was using it until phone turned off completely. Phone was put to charge at 4 a.m. into a power socket using original charger which I've got with the phone and when I woke up at 11 a.m. it was not charged. It couldn't even get turned on. It displayed nothing but red light.
Then I pressed volume up + switch on/off button, it vibrated 3 times then I put it into computer to get a USB charge. Now after an hour, phone has charged up to only 6% of battery but I'm glad I can see something (meaning, it shows how much it is charged - I couldn't see anything after I woke up and disconnected it from a socket).
I searched the internet and couldn't find any solution. I see people charging their Z1's within 3 hours max and mine hasn't charged with 8 hours spent plugged in a socket. What also worries me is that it charges really slowly, a lot slower than it should be.
I'd be thankful if anyone can help me.
Click to expand...
Click to collapse
Are you charging it with the original cable and charger? Try another charger.
Yes, I'm charging with original adapter and original usb cable.
I solved the problem. Problem was the original usb cable. It's perfect looking but god knows what's happening inside, it could be a factory error - it's not supplementing enough current from adapter to phone.
I solved the problem by using original adapter and usb cable from my htc wildfire s. Now it's charging as it should, it'll be full within 2 hours or so (phone is turned on now and I'm making calls so it's under stress).

Slow Charging 9.7" Tab S2...

Hey guys,
I haven't used my Galaxy Tab S2 in a while now. When I plugged it in it was at 0%. I used "a" (possibly not original that came with box) OEM 2.0A Samsung Charger + Note 5/Samsung Official Cable to charge my tablet. It has only gone up by 5% in the past 30 minutes.
Also when it was at 0% it said it'd take 7hr 12min to fully charge.
Is this normal when the tablet has not been used in a long time, or am I possibly looking at a bad charger/cable as the charger and cable charge my Note 5 just fine at the normal (non-fast charge) speed where it charges my phone fully in just over 1hr 30 min.
If someone could help me out to resolve this I'd be grateful.
Thanks! :laugh:
Don't think the charger and cable are faulty as they work on your mobile. Generally whenever I charge my Samsung galaxy tab s2 using a different charger it shows a notification if the charger plugged in is slow. If it didn't show this I don't see why it would take so long other than the charger your using has a lower output causing it to take a lot longer than usual to charge.
Every android device I have will sometimes not charge fast enough - it doesn't matter what charger I'm using. If I catch that the charge is slow I just unplug it and replug it a it'll be normal again. I think the "smart charge" goes crazy sometimes.
I had the same problem on the tab s2 8''. It was because the motherboard broke. They fixed it under warranty.
When I had this problem I couldn't attach any external device (usb, playstation controller) through USB. Try if you can
I don't have the original charger anymore to compare on my 9.7. I use anker potable batteries to be free of wall sockets. It isn't 2.0. In battery monitor widget, really good app, shows charge anywhere from 1200-1600mA 20% per hour while in use during charging. 5 hours total. I think with screen off I get 30%. I get 10 hours of screen on time zero loss with it off over night. Using 5.1
It could be the motherboard. I know with laptops charging starts to mess up a few weeks before it no longer works at. The connection between the USB and board weakens over time/use.
moustafasadek11 said:
Hey guys,
I haven't used my Galaxy Tab S2 in a while now. When I plugged it in it was at 0%. I used "a" (possibly not original that came with box) OEM 2.0A Samsung Charger + Note 5/Samsung Official Cable to charge my tablet. It has only gone up by 5% in the past 30 minutes.
Also when it was at 0% it said it'd take 7hr 12min to fully charge.
Is this normal when the tablet has not been used in a long time, or am I possibly looking at a bad charger/cable as the charger and cable charge my Note 5 just fine at the normal (non-fast charge) speed where it charges my phone fully in just over 1hr 30 min.
If someone could help me out to resolve this I'd be grateful.
Thanks! :laugh:
Click to expand...
Click to collapse
Sounds normal. The big Lion batteries in these devices are just weird at time. Running one down to 0 is a good way to kill the battery permanently. Let it charge slowly and then keep it above 20-30% from now on. Should improve over time.
I think its a myth you shouldn't let the battery get low. As long as the battery itself says I'm at zero at the correct voltage then zero is perfectly fine. I'm not an expert here but at 5% battery I'm at 3.6v and will turn off in a few minutes after that. I think batteries are manufactured to safely go down to 3.2 before saying no more. Need to charge.

Categories

Resources