Related
Hi All, I have 3 lines on my account the 3rd line is a blackberry as a spare phone for the kids. T-mobile said Samsung has a promotion of $200 off if I get a Samsung device. So I got the Note 4 and once I got it I connected to my number not the spare phone number. This caused the promotion to be voided so now I have until Jan 13 to postmark it for a return.
The promotion should show up automatically by going to www.tmobile.com/promotions and entering the information.
Since the promotion is not showing up for me its voided. I switch sim card and try to see if the promotion appears again before Jan 13. if not I'll return it.
Hope this helps anyone so yo are not shocked if you loose your $200 off promotion from Samsung.
Those promotions are almost always for activating a new line of service.
i have not heard of such promotion from t-mobile. the only $200 promotion was through samsung for pre-ordering the note 4 with a valid trade in, that promo ended 2 months ago. if you're referring to a $200 rebate from t-mobile for trading in a blackberry, then that promotion should've ended on 12/31/14, that promotion started around the summer of '14 and not many people still remember it. the only current samsung promotion is you get 1yr of netflix for free if you buy a note 4, s5, tab s or uhd tv.
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Click to expand...
Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm
Wow!
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.
I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.
No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.
Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.
This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.
twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
Click to expand...
Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.
I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
Click to expand...
Click to collapse
Same here. Have this phone for only one day. I will return it ASAP before I get too attached.
If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO
I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!
Does this apply to JOD also?
so will we get to keep our note 7 for free?!
I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.
KJThaDon said:
Does this apply to JOD also?
Click to expand...
Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer
I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.
Anyone know the correct steps to ordering a Verizon note 8 on best buy and getting the full trade in allowance? I'm not sure if I am suppose to pre order on best buy first then go to Verizon's site and get the $480 bill credit. I went through the process of pre ordering on Verizon's site and was offered the $480 but it's cheaper on best buy. Any help would be appreciated.
Wondering the same thing but with Sprint
Sent from my SM-N930P using XDA-Developers Legacy app
Wondering if those of us in the UK will be getting any discount deals too, as I'd like to finally upgrade off my old note-3 having had the initial note-7 and then its replacement on the first recall and then of course that also got recalled. Not heard any news to say UK/Eur would get any sort of loyalty offer yet...
Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.
teegunn said:
Anyone know how to get the trade in of $425 for trading in a Note 7? I thought I read that you have to do that direct through Samsung, but so far have not found a place to do so.
Click to expand...
Click to collapse
I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?
black96ss said:
I have t mobile...just asked them and they are not offering the 425 trade in. they claim its only through Samsung. whats best buys deal exactly?
Click to expand...
Click to collapse
I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.
teegunn said:
I don't know best buys deal - or any deals, I haven't looked yet. I will buy direct through Samsung IF they actually give me $425 for my Note 7. Often there is fine print and ways they can wiggle you down on what they actually give you for a trade in. So until I know for sure that I can get $425 for my Note 7 on a trade in for the Note 8, I am not doing anything. Although my Note 7 is not usable as a phone, just a smaller wifi tablet at this point.
Click to expand...
Click to collapse
just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible
Anyone willing to scan a note 7 receipt. I'm eligible for the loyalty promo by email, but I don't have any receipt docs from my original TMobile in store buy.
black96ss said:
just got done speaking with Samsung. here is the link to check your eligibility. I did qualify, they basically say the trade in has to be almost perfect, no cracks, black lists, powers on, good software. I think they should offer it through the carriers.
here is the link. not sure how long the promo is, they didn't have an expire date when I asked. I still think I may wait a little to see if they offer it in blue
https://promos.samsungpromotions.com/note7loyalty/en-us/Ineligible
Click to expand...
Click to collapse
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!
teegunn said:
Thanks. I have already pre-ordered the Note 8. I did use the $425 trade in program. You cannot trade in a Note 7 if you have one, but you can trade in many other kinds of phones. I thought that a bit odd as I thought the point was for them to get N7's OUT of the hands of people still using them somehow (I haven't had mine activated since early February).
I am trading my S7E in, which I bought mint, but used back in early February to take the place of my soon to be deactivated Note 7. I paid $275 for it back in February, so that is a good ROI on the phone, which has just been sitting in a drawer since April. It has been my backup phone and is in very good condition (almost mint). I am currently using an S8+ but I will keep that as my backup phone most likely. Again, thanks for the info and link!
Click to expand...
Click to collapse
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7
I guess I order through best buy. Then go to Verizon's site to get the $480 bill credit which will put my bill at just under $13 a month. Tomorrow I'm going to call and double check before I pull the trigger. I wonder if Sammy would take S8+ for a trade in?
TechBSwift said:
Someone on another thread contacted samsung about there note 7 and they are giving them a full refund for the note 7
Click to expand...
Click to collapse
Really? Wonder if I can change up my trade in then? Thanks for mentioning this!
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
soraxd said:
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
Click to expand...
Click to collapse
What country is offering such a discount? Not a word of it in Southern Europe and I owned both Not 7's
Ryland
soraxd said:
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
Click to expand...
Click to collapse
Duplicate thread.
Already a thread about this made days ago in the News and discussion forum....
what's the link to that other thread?
I clicked on that loyalty link, they didn't required my proof of purchase on note7. maybe they already have my info when I returned note7 on the recall. I bought my note7 on swappa. com kinda like eBay.
I just ordered att note8 for 573$ total with taxes and shipping included. I trade in my old freedompop iphone5 for 200 off. former note7 user get another 225 off.
If you used the same email on that link that you used when you bought and or returned your Note 7, they will already have your info. That being said, they are giving $425 and I did not see a place to return the Note 7 for the $425 although in another thread someone said if you call Samsung you can get them to allow you to return the Note 7 if you still have it.
Australia are thinking about honoring the discount. I called them the other day to ask and they rang back to confirm my details and said there would be an announcement soon. Hopefully they will finally give back to the Aussies who were burned (literally) by the Note7 debacle. But im not holding my breath if anything it will be a token effort.
Samsung is a friggin joke - the exchange and recall was a catastrophe in Germany (I had to wait until end of December to get my money back) and they offer 0 benefits for Note 7 owners. Nothing, nada.
I find this behaviour seriously terrible, not only did the consumers in the US get a goodie for their trouble with the Note 7 (we got NONE - yet I had to drive to the post office several times and had to take time off from work to get the damn thing picked up, twice).
I am not sure if I will buy a Note 8 again from this crappy company, not after many of us here got shafted without a any kind of appreciation or sorry from their side.
netnerd said:
what's the link to that other thread?
I clicked on that loyalty link, they didn't required my proof of purchase on note7. maybe they already have my info when I returned note7 on the recall. I bought my note7 on swappa. com kinda like eBay.
I just ordered att note8 for 573$ total with taxes and shipping included. I trade in my old freedompop iphone5 for 200 off. former note7 user get another 225 off.
Click to expand...
Click to collapse
So this worked with an iPhone 5.
flintston314 said:
Samsung is a friggin joke - the exchange and recall was a catastrophe in Germany (I had to wait until end of December to get my money back) and they offer 0 benefits for Note 7 owners. Nothing, nada.
I find this behaviour seriously terrible, not only did the consumers in the US get a goodie for their trouble with the Note 7 (we got NONE - yet I had to drive to the post office several times and had to take time off from work to get the damn thing picked up, twice).
I am not sure if I will buy a Note 8 again from this crappy company, not after many of us here got shafted without a any kind of appreciation or sorry from their side.
Click to expand...
Click to collapse
Same in the UK. Not many made it to Europe so I would have thought it would be a great way for cheap good will. But alas nothing.
Yeh, thats what I would have done, but Samsung values US customers a lot higher than European customers.
Well as I thought Samsung in Australia have only offered a token refund of $250 but only to people who purchased directly through Samsung. Aparently I dont qualify because I bought it from a carrier (Telstra) AND TELSTRA are completely ignoring their customers and are offering NOTHING to replace the handset when previously they were giving an inferior S7 for them. Im not happy at all with Telstra they are being SCUM about it.
Samsung received my note 5 on the 22nd of September. Do they send you an email saying all is Good? When do you find out that they give you full credit?
For those who don't know and are thinking about trading in their old phones to Verizon; you can do the trade in at a Verizon store. They will will process it immediately so that the bill credit will take effect on your next bill. The process takes less than five minutes to do.
EndlessGlory said:
For those who don't know and are thinking about trading in their old phones to Verizon; you can do the trade in at a Verizon store. They will will process it immediately so that the bill credit will take effect on your next bill. The process takes less than five minutes to do.
Click to expand...
Click to collapse
Wished they had this for tmobile. I had to send my trade in so I'll just have to wait it out.
Sent from my SM-N950U using Tapatalk
Received Note 8 on 9-8
Sent S7E on 9-13,
Received "trade in received" email from Verizon on 9-20
Received email today (9-27) stating: Final Trade-In value: $20 per month for 24 months
Verizon page to check status shows the same info so I get the full 480.00. I'm pleased.
Ok, thanks for the info. So about 7 to 10 days I should get something from Samsung. Last loose end to tie up with this purchase. I am prepared, made a video of the mint condition note 5 as proof so Samsung can't say it was in bad shape.
Sent from my Galaxy Note8 using XDA Labs
I ordered my Note 8 from samsung and sent an iphone 5s. After a couple of days I just logged into my samsung account and all the info was there. Got $425 off the Note 8 as I used to have a Note 7. In fact, all of my Samsung phones are in my account going back to the S3. Even my old tablets.