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I ordered a Galaxy Note 3 last Tuesday and received it on Thursday. Saturday I saw an XDA post that said that a discount code Verizon30 was giving members 30% off their Note 3 purchase. Some even said that they called in after ordering to have a price reduction done and the rep mistakenly gave them a $250 credit and only charging them 30% of the price instead of taking 30% off the price. I called in simply to ask for the 30% discount but was instead credited $250 for my phone purchase without even asking. So my phone cost me $50. Since I just saved $250 I figured I planned on spending it anyway so why not get the Galaxy Gear watch to go with it. So I went to my local VZW store and picked one up. Today I was looking here in the Galaxy Gear forum and saw members talking about T-Mobile discounting the watch to the price of $209 online with a promo code. Not believing it I tried myself and the code worked. Not wanting to have to go through the process of returning mine to VZW and buying one from T-Mobile I called the VZW store I purchased the Gear from and emailed the screenshot of my cart on T-Mobile showing the watch at $209. The rep. Said she would credit the difference of $90 from my purchase. The point of my story is without the XDA members sharing their knowledge I would have paid $600 for the 2 items. Instead I paid approximately $250 instead with your help. So thank you! You made my week.
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
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Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm
Wow!
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.
I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.
No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.
Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.
This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.
twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
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Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.
I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
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Same here. Have this phone for only one day. I will return it ASAP before I get too attached.
If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO
I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!
Does this apply to JOD also?
so will we get to keep our note 7 for free?!
I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.
KJThaDon said:
Does this apply to JOD also?
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from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer
I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
soraxd said:
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
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What country is offering such a discount? Not a word of it in Southern Europe and I owned both Not 7's
Ryland
soraxd said:
I'd also love to see a discussion started on the best deals, and ways to stack offers.
anyway, here's the deal Samsung is offering, if you owned a Note 7, and signed into a Samsung account on it, using your old email address you'll get a special "fan appreciation" offer.
(They will want you to trade in a phone still)
https://promos.samsungpromotions.com/note7loyalty/Mobile
another thing for Note 7 users, if you still have your Note 7, (as I do) you can still return your Note 7 for full price, plus a discount insensitive towards your next Samsung phone.
https://pages.samsung.com/us/note7/recall/index.jsp
(if anyone knows how this works with phones bought from 3rd party vendors like Clove or eBay, please share your experience)
Click to expand...
Click to collapse
Duplicate thread.
Already a thread about this made days ago in the News and discussion forum....
what's the link to that other thread?
I clicked on that loyalty link, they didn't required my proof of purchase on note7. maybe they already have my info when I returned note7 on the recall. I bought my note7 on swappa. com kinda like eBay.
I just ordered att note8 for 573$ total with taxes and shipping included. I trade in my old freedompop iphone5 for 200 off. former note7 user get another 225 off.
If you used the same email on that link that you used when you bought and or returned your Note 7, they will already have your info. That being said, they are giving $425 and I did not see a place to return the Note 7 for the $425 although in another thread someone said if you call Samsung you can get them to allow you to return the Note 7 if you still have it.
Australia are thinking about honoring the discount. I called them the other day to ask and they rang back to confirm my details and said there would be an announcement soon. Hopefully they will finally give back to the Aussies who were burned (literally) by the Note7 debacle. But im not holding my breath if anything it will be a token effort.
Samsung is a friggin joke - the exchange and recall was a catastrophe in Germany (I had to wait until end of December to get my money back) and they offer 0 benefits for Note 7 owners. Nothing, nada.
I find this behaviour seriously terrible, not only did the consumers in the US get a goodie for their trouble with the Note 7 (we got NONE - yet I had to drive to the post office several times and had to take time off from work to get the damn thing picked up, twice).
I am not sure if I will buy a Note 8 again from this crappy company, not after many of us here got shafted without a any kind of appreciation or sorry from their side.
netnerd said:
what's the link to that other thread?
I clicked on that loyalty link, they didn't required my proof of purchase on note7. maybe they already have my info when I returned note7 on the recall. I bought my note7 on swappa. com kinda like eBay.
I just ordered att note8 for 573$ total with taxes and shipping included. I trade in my old freedompop iphone5 for 200 off. former note7 user get another 225 off.
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Click to collapse
So this worked with an iPhone 5.
flintston314 said:
Samsung is a friggin joke - the exchange and recall was a catastrophe in Germany (I had to wait until end of December to get my money back) and they offer 0 benefits for Note 7 owners. Nothing, nada.
I find this behaviour seriously terrible, not only did the consumers in the US get a goodie for their trouble with the Note 7 (we got NONE - yet I had to drive to the post office several times and had to take time off from work to get the damn thing picked up, twice).
I am not sure if I will buy a Note 8 again from this crappy company, not after many of us here got shafted without a any kind of appreciation or sorry from their side.
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Same in the UK. Not many made it to Europe so I would have thought it would be a great way for cheap good will. But alas nothing.
Yeh, thats what I would have done, but Samsung values US customers a lot higher than European customers.
Well as I thought Samsung in Australia have only offered a token refund of $250 but only to people who purchased directly through Samsung. Aparently I dont qualify because I bought it from a carrier (Telstra) AND TELSTRA are completely ignoring their customers and are offering NOTHING to replace the handset when previously they were giving an inferior S7 for them. Im not happy at all with Telstra they are being SCUM about it.
Samsung received my note 5 on the 22nd of September. Do they send you an email saying all is Good? When do you find out that they give you full credit?
For those who don't know and are thinking about trading in their old phones to Verizon; you can do the trade in at a Verizon store. They will will process it immediately so that the bill credit will take effect on your next bill. The process takes less than five minutes to do.
EndlessGlory said:
For those who don't know and are thinking about trading in their old phones to Verizon; you can do the trade in at a Verizon store. They will will process it immediately so that the bill credit will take effect on your next bill. The process takes less than five minutes to do.
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Wished they had this for tmobile. I had to send my trade in so I'll just have to wait it out.
Sent from my SM-N950U using Tapatalk
Received Note 8 on 9-8
Sent S7E on 9-13,
Received "trade in received" email from Verizon on 9-20
Received email today (9-27) stating: Final Trade-In value: $20 per month for 24 months
Verizon page to check status shows the same info so I get the full 480.00. I'm pleased.
Ok, thanks for the info. So about 7 to 10 days I should get something from Samsung. Last loose end to tie up with this purchase. I am prepared, made a video of the mint condition note 5 as proof so Samsung can't say it was in bad shape.
Sent from my Galaxy Note8 using XDA Labs
I ordered my Note 8 from samsung and sent an iphone 5s. After a couple of days I just logged into my samsung account and all the info was there. Got $425 off the Note 8 as I used to have a Note 7. In fact, all of my Samsung phones are in my account going back to the S3. Even my old tablets.
This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.
bonerp said:
This is a fresh thread as this issue was getting lost in the UK thread.
CPW Offered £375 trade in but if you had a note 8, they offered an additional £200 trading making it £575 (Math good huh?!).
This made the largest note 9 512mb an affordable £524. An attractive proposition to many. Myself included. I certainly would NOT have upgraded to the note 9 from the note 8 based on the lower offer as there is little differentiator between the 2 phones. This was clearly the best deal available pre order.
However many note 9 buyers who have returned their note 8 are not receiving £575 only to be offered £375, or for those who took a screen shot of the extra £200 being offered £530.
Not sure what CPW are playing at but this is an issue where I'm sure trading standards might be interested and of course the media if this isn't resolved swiftly. In my mind this is a break in contract and loses the faith of CPW customers.
Stories here please.
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Click to collapse
Just received £530 as predicted even though the trade in offered £375 plus £200. I have raised a complaint via the online email form. I was told that the screen shot I sent shows I was offered £375 and that my case will be raised with their Trade In team. I'll chase again today. Last phone I buy from the CPW group.
Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
neildo said:
Managed to avoid this trouble but hoping my experience adds to the knowledge base:
I was quoted £575 total online trade in for my Note8. Bought the Note9 online, delivered to store and collected - no problems so far.
A few days later I received the pathetic jiffy bag to send the Note8 back in. Immediately got cold feet and made inquiries with CPW web chat and telephone contact center. Long story short was that to get the full £575 I had to post it back to them but a store manager may authorise the return through the store.
I went to store and followed the advice of the web chat team - ask for the trade in to be accepted in store. The store manager refused so I then said 'here, have this Note9 back as I want an immediate refund'. This was done in a few minutes and I walked away with my Note8 unmolested.
On Thursday 30th Aug I went to another CPW store and asked for a trade in against the 512gb Note9. They immediately offered £550 off the Note9 and would order one in. Received it next day and a happy outcome for me.
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Click to collapse
krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
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I've been waiting 11days for my Samsung note 9 from Samsung so either way it's a pain to get the newest flagship either way you buy it lol
Sent from my ONEPLUS 5
krunalv said:
Hi - thanks for starting this thread as its useful to keep a track of issues with CPW!
I also pre-ordered with CPW and bought a sim free phone with them - i just spoke to their customer service team who told me that sim-free purchases are not eligible for the additional £200 trade in!! Has anyone experienced this too? Luckily i've screenshotted my trade in so will have to raise a formal complaint if they dont resolve but just wanted to make those on this forum aware that the customer service team arent quite sure of the facts.
On a separate note, have those that ordered sim-free got their wireless charger yet? I still havent got mine and they wont tell me if its been dispatched yet.
The customer service at CPW is awful and I wish i'd just bought through Samsung..... the only plus is that the phone is amazing (I just moved across from the iphone!) and wish i'd moved across sooner!
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Click to collapse
I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.
Hi all. I went into my local CPW in Burton on Trent yesterday and traded in my Note 8 and received £550.00. I paid £349.00 for the outright purchase of the Note 9 and walked out with it within 30 mins. My Note 8 had to be tested and reset
jah said:
I have a screen shot that shows Sim free were also offered with the £200 additional trade in. PM with your email address if you would like the screen shot.
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me too. Idiots.
Both my online and in store Note9 purchases with £200 extra trade in were on sim free.
Sad to say that you can see why high street retail chains are closing down. CPW and others just can't operate a digital and bricks and mortar businesses as a unified business model. All very sad.
Now they've said whatever the trade in team offer (? what like £575 as advertised!) the social media team will bring it up to value offered, so long as the phone was working there shouldn't be a problem. However its now Tuesday and I logged this on Saturday (sent the phone 8 days earlier)....
JAH You are right about firms failing. I wonder how this crew ever stay afloat sometimes.
My problem with CPW was I ordered my N9 upgrade on the phone and was told I could get an extra £200 on top of the £250 for my S8+. I clarified several times that I could take it to the store for the trade-in. I then was told it was only available for online or in store upgrades and not on the phone! So after complaining and having my telephone call listened to it was agreed I could take it to the store for £450.
Today I go to the store to be told my S8+ has screen burn and they will knock £120 off!! So I decided I'll try taking it to Samsung for an in warranty repair of the screen before going back to CPW!!
12 days (10 working days) into my phone being received by CPW and not a sniff of payment yet. Their website says payment will be made in 3 days of receipt. Appreciating they may have an influx taking longer, 12 days is taking the p....
They been informed of my displeasure this morning.
Still advertising the £200 extra deal. Anyone wants to check the terms click here:
https://www.carphonewarehouse.com/mobiles/trade-in.html
Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.
I'm still waiting to see what I get for my trade in. They received the phone last friday, so hopefully any time now they will send me the money. I have a screenshot/ chat exert from their guy that i'll send if it goes wrong.
I wonder how much money is wasted by CPW with dealing with customers to rectify problems and mistakes of their own making. Members here could run a better operation.
Lakota said:
Bought mine in store in Doncaster. Fab service and no hassle at all. Got full value plus the extra £200 for my S8+ and even got to keep it until the Note 9 arrived. Picked my new Note up at 9.15 on release day.
Service couldn't have been better. Top marks to Jenna and Nat who clearly knew what they were doing.
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the stores are better than online. Online is just the pits. Piss up in a brewery comes to mind...
Should have bought in store.
Hi guys,
I did a similar thing earlier this year with my other half's Galaxy S9. I traded in a Galaxy S7 and they were offering an additional £100 at the time. I received payment for the value of the S7 then a few days later the extra £100 was paid in separately. I traded in a Note 8 this time for the Note 9. I phoned them up and they said it was £350 so I said that I was offered £375 + £200, the lady put me on hold and then took my card details and said it will be done in separate transactions, £25 then £350 then the additional £200 after that. I've got a screenshot of the deal £375 and another one with the extra £200 with my order number so they can't argue otherwise.
Edit:
The lady said that they've had a few calls about this issue today and that it has been escalated so I think it's just a mistake or at least I hope it is.
Just my 2p worth;
I went into store and pre-ordered the Note 8, traded a Note 8 I paid £370 for and got the £575 knocked off the Note 9 straight away so I had £324 to pay towards. I got the Note 9 and the wireless charger delivered to my house on release day but I ended up selling the Note 9 on eBay as I didn't realize CPW didn't do the Dual sim version. Staff at the Trafford store were a complete shower of ****e though when I went in with a query about the sims. I used to work at carphone back when I was 17/18 (them were the days!) but the customer service now is absolutely shocking and customer support over the phone is even worse!
I would never purchase anything high value from CPW, in fact I cant see any good reason to purchase anything off them full stop, amazon ftw.
My mate purchased one online with CPW and has recently sent his Note 8 to the trade in center in Newark UK, it arrived yesterday and even though he had it reserved at £375 + £200 they have told him it is valued at £350 (the today price, not holding the price it was reserved at), after some arguing they have raised £25 to his bank (supposedly, if that ever shows up) and said that the £350 will be paid in a few days and the £200 additional will follow after "3/5 days" (he isn't holding out much hope, sounds like a cop out, but the phone calls are recorded supposedly they have made notes on the system). I will report back once all is paid.
No signs of the wireless charger on the online order btw, they told him this arrived 14 days after the phone to ensure the phone isn't returned (sounds like another CPW lie)
Good luck guys